It’s been one year on my 2020 X3M anniversary and with this comes an amazing experience along with this incredible review on the staff to include the service. If you are ever to be looking for a BMW no matter the series or class ask for Justin Rowe he has been by far the best sales rep in the building to make you feel one at home but two understanding of any situation in your life for making a choice of a vehicle that is safe, fast and sound. The last bit here is after you’ve purchased your BMW or a previous owner of one and just want a fantastic service advisor and someone that insures the quality is set every time, the individual to ask for in this scenario is Jay Barnett. A ton of experience, insane knowledge of the manufacturer and has an incredible relationship with his mechanics. I can’t stress this enough on how amazing BMW is, just know that all of their personnel are awesome and thank you to all of them for their continued service, advisement and experience.

Overall good experience with the service department. They took really good care of my I8. Brandon was very helpful and kept me informed on the condition of my vehicle and things that requires attention. Car was due for tires and BMW quoted my over 1800. Contacted discount tire and ordered the same tires for $1343. That’s my only complaint wish I didn’t have to take it somewhere else to finish the job.

I called to have a recall performed on my car.The process of getting to the service desk is a bit cumbersome but after I was connected to an advisor the rest of the process was smooth.Dropped my car overnight and was promptly called the following business day for confirmation of work to be done and asked if anything else should be addressed.Was kept informed at every step and when picking it up the checkout was effortless and a valet brought my freshly washed car to the front door.

Great facility and customer waiting areas. Service agent Brandon was very professional and attentive to my service needs. I recommend Improvements in waiting times, waited 1.5 hours for oil change.

My Fields BMW service rep, Jay continues to provide outstanding and personalized assistance for my vehicle as well as for myself. Although Im not fond of leaving my car out of my control, Jay always make the experience less stressful. He provides me with the facts, keeps me informed of progress, and has arranged for transportation to home and back - a worry-free experience! Highly recommended!!

Amazing state of the art facility with great amenities and very amazing staff. Reminders are sent when services are need to keep your car up to date and in the best condition. They find ways to make your experience better each time I visit the facility . Michael you are the man and thanks for taking care of my needs and responding promptly. Keep up the amazing things you guys are doing there!!!

The overall experience was amazing! Excellent customer service, and the staff was very attentive. I love coming to this place. Its not just a visit, its an experience.

This was the least impressive BMW dealership we have ever dealt with and we have had 5 BMWs. We drove from Tampa to see a car that was obviously not ready to be shown, even though we gave the Sales Manager, Justin, several days notice of when we would be coming over. Then, the cars battery died and no one knew if they had a replacement battery. 4 hours after we arrived, we finally got to see the car. It had some paint issues and wheel rash. We made a nice offer just to be told we dont negotiate. OK, neither do we. We left...in rush hour traffic.

Brandon is always professional. Adam provided MORE THAN FIRST CLASS SERVICE: On my most recent visit there was an extended delay when I came to pick up my car. Brandon had gone for the day so he was not involved then. Basically, after a long wait, I was asked by another employee, where the keys were for my LOANER car. I responded in the cup holder and verified that the LOANER car was already driven away, from where I left it. I was never asked my name, which indicated that he had no idea who I was. 15 minutes or so after that, still no one presented my keys. I saw that my car was in the pick up area. Now, it all started to make less sense. Longer story short, a simple mix-up. It ended very well, mainly because my Concierge, a young man named Adam, saw the issue and stepped in to help. Very soon after his involvement, he walked me to my car, apologized for the delay (which he did NOT cause) and handed me the keys. Thank you Adam. I hope that you are recognized for your initiative here. Im sure that you always provide great service. Thanks as well Brandon.

Great experience, went dropped my car. Josh was prompt to explain the process and since it was going to be a while I was going to call my husband to pick me up and he offered me a courtesy Huber ride, which was great. The car was ready by the promise time. I love how after the car was done they sent me a virtual video of everything that was done and then I got a written report sent to my phone. I also got the option to pay online which was very easy and secure and took less time when I went to pick up the car because everything was done. Definitely will do it again.

Omid has just been the greatest. Very efficient, always get in contact with me with updates about my vehicle. Friendly, helpful and always going the extra mile.

Really nice dealership that’s been recently renovated. They had a really large selection of new and used around which I loved and Hugh my sales guy was great to work with, super low pressure sales environment. Thanks Hugh!

The AC in my car had given out and through inspection discovered that, in addition to the new evaporator that was installed a few months earlier, that I also needed a new condenser. Service Coordinator Michael Abernathy worked tirelessly with my warranty company to ensure I received the required quality parts. He stayed on top of things and would often reach out to me and provide updates of their progress in repairing the vehicle. I trust Mike with all my vehicle needs. You can too.

Beautiful state of the art facility with great amenities and very helpful staff. Every time I go there I receive top notch service, my car ends up looking amazing after any service, and all of my questions are answered. Great place showcasing a great brand.I ❤️ BMW!

BMW is top notch they send you video of what they are doing to your car which is something Ive never seen before they sanitized my car as well and of course the courtesy wash and they offer free complimentary breakfast lunch and dinner ..yeah!! My entire process from my great salesman Tim Hana he never acted like a salesman and made my entire experience a dream! they make everything smooth sailing for you as a customer. Highly recommend BMW Winter Park.

I bought a car from them on Saturday and decided the car wasn’t for me so I immediately turned around and tried to see if I could give them the car back and get my trade in back. Not only did they tell me I had buyers remorse they tried to sell me my trade in at a higher price. They have no compassion whatsoever and only care about the sale. My salesman had a completely different attitude towards me today compared to when I was buying the car on Saturday. Said it was against their policy to return cars which I understand but I think the lack of compassion is what did it for me. Completely rude and heartless. DONT BUY A CAR FROM THEM unless you want to be treated as a number vs a human.

I would definitely recommend BMW Fields of Winter Park. We were able to make an appt. online, dropped the car off the night before and it was ready in one day. They not only fixed my car, for the reason I brought it in, but they found a leak (that l did not know about) and a rattle that I’ve heard for months. All covered through warranty. I worked with Brandon, who kept me in the loop and called when he said he would. Very happy customer!

Always a great experience with BMW service. Was able to get a same day appointment and finished that day. Thanks!

Great dealership and have been working with Chris Neal for the past few years. Chris is a very experienced BMW sales representative and very easy to work with. He was able to help acquire my second vehicle through Fields . Extremely knowledgeable and I highly recommend him and this dealership for your next car!

I don’t have a problem with Marco, but I do have a problem with the waiting system. No matter how early I arrive the waiting period is poor. Also, your vehicle should be turned over to you shortly after you pay for your services. Not wait again. Seems like the system is not efficient.Thank you,

Jay was an amazing service advisor! Took great care of my 6 series and dealt directly with the warranty companies to handle payment for my repairs. He was very prompt and efficient with communication via text and phone calls. Thanks Fields BMW for the incredible experience.

Nice waiting area, complimentary coffee. Service provider kept me up to date on status of vehicle, and easy to communicate

My husband and I had a 5-star experience with Justin Rowe at Fields BMW Winter Park!! We HIGHLY recommend Justin to help you with your next BMW lease/purchase. His deep product knowledge, professionalism, patience, and outstanding customer service made our experience fantastic. We would also like to recognize and thank Juan (who worked with Justin), for all his time and excellent customer service he provided as well. Justin and Juan went above and beyond for us and we couldnt be happier. Also, the atmosphere at the dealership was very nice and clean, and all the staff we encountered were friendly and knowledgable. Great overall experience at Fields BMW in Winter Park....we will be back!

Brandon was very informative and knowledgeable. It was a smooth process being my 1st experience at this particular dealership. He is a great asset to your company. 🍻 cheers

Thank you so much Brandon for all your help!Communication was great! Thank you so much.

My service guy Josh is so down to earth.. His personality is the best, and my experience with how he handles his customers is how a person should be treated.I have made the executive decision that he will remain my service person for the ENTIRE time I have my X2. Hes the best.💯

Chris is awesome! He takes such good care of me. I feel very confident in the service I get because of him. I want to acknowledge his high standards for customer care and communication.

Fields BMW winter park is the best. I have had my car serviced there a few times, and I have always been treated with respect and fairly. The techs are all very knowledgeable when asked any questions and all personnel is very helpful.

I was so pleased with my maintenance experience yesterday at Fields BMW in Winter Park. I was expecting to wait for several hours to have several items done, however, my service advisor, Mike Abney, managed to have everything done very quickly and I was in and out in just over an hour. Everyone I came in contact with was very friendly, efficient and professional. Something I had really dreaded (sitting there for a long time) actually was actually a pleasant time. I also enjoyed the video of my car inspection which had excellent results. Thank you so much.

The dealership has been recently renovated/revamped and it is super nice, especially the show room. The staff were even nicer! I worked with Tim and bought a 2018 340I and it was one of the most pleasant car buying experiences I have gone through. Thanks for not judging me for being a 20 year old trying to buy an expensive car like several other dealerships did! When I am ready to get a new BMW, I wont even try to go to another dealership. These guys are top notch!

The experience at Fields BMW Winter Park was phenomenal. I received vehicle updates every step of the way with video links of what was done to the car. Marco communicated any important updates to us via phone call and text. The quality of service was exceptional.

We all know shopping for a car can be frustrating and stressful sometimes. I can only say from all my experiences with buying a car either new or used in a dealership, hands down fields BMW is the only way to go. The experience is refreshing and you can tell by their employee turnover rate that they are a great place. My salesman had been with the company for over 17 years, you don’t hear that often. You may found someone that has been selling cars for over 17 years but not necessarily at the same company. That alone boosted my confidence dealing with the dealership. In addition to that, I liked their pricing model, I hated going to dealership and having to pull teeth and nails to get to the out the door price of the vehicle. Also, I would like to add that I hate write review I usually just leave a star review and move on. If I take my time and write a review for a company, I guarantee you that my experience was not standard, they truly did went above and beyond. I was in and out within 2 1/2 hours! Not exaggerating. With test drive, finance and paperwork, I was out the door that quickly, could have been a lot sooner had my car insurance been a little faster at the phone. Love them and will always shop there.

Jay Barnett and Fields BMW in Winter Park are amazing! They do a great job and always have my car ready when promised!!

I love BMW Winter Park location ! My service advisor Brandon is professional and provides expeditious service! I have been customer for over 10 years.

Good service! Very costly to diagnose car concerns. Nice facilities

I’d rate this dealership a 0 star if I could. I had an emergency issue where my gas flap got locked and I didn’t have any sort of emergency release for it in my car so I brought it in to this dealership with only 30 miles of gas left and they said well service isn’t open today. Okay I understand that but the manager didn’t do ANYTHING for me. He let me drive away without any resolution and basically no gas with no way to open my gas flap. 10 minutes later a nice gentleman, a sales guy came up and said the best option is to leave it over night drop and it would be the first car serviced in the morning 7:30am. He even paid for my Uber home because I did not have any way to get home if I left my car overnight. Cameron was the ONLY one here to help me so I’d give him a 5 star individually if I could. I get here this morning 8:30, an hour later than it should have started to get serviced on and they tell me they haven’t even started on my car yet and there’s “16 other cars in front of me.” EXCUSE ME?????? I was told by the manager it would be dealt with first. The service guy told me “that’s not how it works” I have work and school I have places to be and now my car is not able to be used for how long. This is ridiculous and I will never be owning or leasing another BMW again. ESPECIALLY from fields

Great service ! I highly recommend Salehi, great advisor with experience and knowledge of vehicle.

Everyone was professional and personal with good confidence with their work. Glad I decided to used this service

I’ve owned a variety of luxury cars and Jay Barnett is hands down the best service advisor I’ve ever had the pleasure of working with. Jay is a problem solver with great communication. Nobody likes taking their car in for service, but when Jay is calling the shots I have the peace of mind knowing the issue will be resolved.

Spectacular service, fast and efficient, Tim Hanna is highly recommended and I will buy from Fields BMW again!

Absolutely happy with my experience at Fields BMW!!! I am one of those that gets anxiety about the pressure and borderline sales harassment Ive experienced at other dealerships. I will be back for another car when I have to return my other non-BMW car in to the leasing company in a few months. My sales guy Garfield was honest, patient and super laid back. I cant speak highly enough about him. Im not one to post reviews often. Happy to be able to give great feedback on this one!

Best customer service ever!!! State of the art facility, everyone is super attentive and welcoming. Reggie Rodwell truly makes the sales process a breeze!!!! When you drop off your car for service, they keep you updated on the status by text and send you videos of the inspections. Excellent experience!!!

Took my car in for annual service/oil/brake fluid checks and again was impressed by the folks at Fields. Quick service (less than 2 hrs) and free Uber transport home and back to the dealership when the car was ready. Always appreciate the extra care given to us. Why would I take the car anywhere else? Thanks...

From the moment I brought my car in until the moment I left I was blown away with the amazing customer service I experienced this week. My car was beautifully taken care of, the fixes were carefully explained to me, communication was stellar, and I especially loved the nice car wash at the end. Overall, I am super happy with this dealership and Omid was awesome!

Absolutely amazing experience.Car broke down three weeks ago. From the moment I pressed the SOS button everything was seamless. The tow truck came and Towed the vehicle at 11:30. Had a bit of a delay because of the hurricane. The next morning the dealership got me an Uber to get a loaner vehicle for three weeks because my part was back ordered.My friend’s husband works for a dealership and their car has been in the shop for three weeks as well. He is pretty high up with a dealership and was not able to get a loaner.I love that they send me videos of the vehicle inspection and completion. There were some scratches on the car. We were not sure if it was from the tow but but they buffed them all out.My advisor, Josh J, provides excellent communication through the service process and is always pleasant to work withFields (both the closed Fiat downtown location and BMW location) go above and beyond all my expectations every time.

This was a first for us with Fields BMW as we are historically from another BMW dealership. We could not be more pleased with our overall experience and care at Fields. Jay Barnett, took the time to explain exactly what was needed and had a solution to everything. He turned a bad day into a great experience and went above and beyond. We truly appreciate the excellent customer service and have definitely converted to the Fields BMW family, and will be customers for life.

Nice waiting room, great choice of food and drink. Went in for oil/filter change and AC repair, didnt have a ride so I told them I would wait at the dealership. They were very nice and were able to get everything completed quickly, I was waiting only an hour or two which I was expecting. Thorough job and inspection which they will record and share as a video for you. They gave a great carwash before I picked it up. Car looks good, X5 50i

Thank you, Chris, for a great experience. The elusive issue with my 2020 330 was resolved! Chris set the expectation and delivered.....and going forward asked to be kept informed of any potential issues. Again, much appreciated.

I called BMW roadside assistance when the tire went flat. I was on the Highway on the side of the road. They said that they would hurry to get the truck there because it was in a dangerous location with cars driving by on the highway. I was told it would be within the hour. It took over 4 hours for a tow truck to come! I had to leave the vehicle there. They towed the vehicle to Fields. The tire took a day to arrive and then they replaced it. They were unable to drop it off that day. I had to wait another day to get the vehicle and was told that it would be delivered by 9:30am. They did not drop the vehicle off until 10:15. Very poor experience and very poor time management by the dealer and BMW. I’ve had better service from my Genesis dealership.

My tech advisor, Kevin, was courtliest and respectful. He answered all my questions and concerns. He also was helpful in providing transportation to from my home.

Vehicle experienced a severe coolant loss. Tow service appeared within 25 minutes. Omid provided timely updates on the technicians findings.. Vehicle was repaired quickly and near-future required annual maintenance was performed. Price was reasonable. All aspects of this engagement were handled perfectly.

Was a nice place and the people there are nice and very helpful. My service guy Omid was great and keep me updated on my car and what was going on

Brandon was great! We talked through my service options and he was very helpful, as always. The car is running great and the service was fairly quick for what was done. This is a great place to purchase a vehicle.

This dealership never disappoints. We have purchased many vehicles from this dealership in the passed and today we purchased another one. Tyler Coffman was our sales consultant and he was amazing!!! He was patient, kind, and knew a ton about vehicles. We also did our easy negotiating with the manager, Dave Bills, who is awesome. We closed out our deal with Rhonda in finance who was very personable and knowledgeable. Field BMW doesn’t compare to the other luxury car dealerships in the area which is why we keep coming back. I highly recommend them.

Overall, I would say their service is 4.5 stars. The team is friendly and they go out of their way to get the job done. They are dedicated to delivering for their customers. One thing that they need to figure out a system for is their car wash service. They need to develop an alternative plan for when the car wash is backed up.

Always a WONDERFUL experience at FIELDS Winter Park. Have purchased various vehicles from Justin Rowe, an expert salesman for our whole family, who has always made the process so easy and timely and is always willing to adjust to our multiple requests to ensure our satisfaction. He has always helped us when we’ve had any vehicle doubts, answers a million questions in regard to any vehicle we’ve ever purchased, and never ceases to give us the best customer service. Josh Janz in servicing also very wonderful in assisting recently on one of our vehicles. Overall the staff is always so welcoming & helpful. Would highly recommend Fields Winter Park location!

Going to BMW Fields at Winter Park is a pleasure!Everyone treats you very nice and they’re very organized! Love the state of the art facility! And they’re friendliness.

Fields BMW in Winter Park is a top notch run operation that is Customer Service focused dealership. My experience with their service department over the past 6 years is excellent.

Although my past experiences have been pleasant, lately I’m unable to get anyone to pick up the phone or give a call back. BMW has too much of a reputation to not have operable phone lines. This is my 2nd week calling back to back, leaving messages with no response. I’ve enjoyed my BMW, but can honestly say I’ve never had to experience the lack of customer service with other luxury dealerships and for that reason alone I want to switch back.

I This is my second BMW and Ive been a loyal customer since 2007. You have now lost a customer. I will be taking all my BMW business elsewhere going forward. It makes me sad as we have been good customers, but we also have to be good business people. The new repair shop, who specializes in German vehicles, is doing all the exact same work that you quoted $10k for $2800. They also took the time to assure me that this was not critical and the vehicle was safe for me to drive. That assurance was certainly missing from the customer service we received from BMW. Grossly overcharging and extremely rude. In 100 miles I went from a minor oil leak to $10k in repairs. Everyone passed the buck about whom to blame for the “misdiagnosis”.Do not take you vehicle here unless it is under warranty. They are clearly behind in revenue due to COVID and their massive new building.

It was a great experience to have Glenn as my service advisor great deals and wonderful experience

Had an appointment at 9:45 and waited 25 minutes and no one came to get me to start the service with the service advisor. Finally went up to the counter and someone was able to help me right away. Everything else, top notch

The most professional experience in vehicle service. Great attention to detail, provides suggestions for preventative maintenance/saving time by not making a return trip within a month for a planned service activity. Great communication throughout the service.

The service team at Fields made everything easy from start to finish. I was provided a loaner vehicle. While the team had my car I received video messages regarding the progress of the work they had completed.The best service visits are the uneventful ones. And the only events I experienced at Fields were positive ones.

Very timely service today! Customer service from beginning to end was awesome. My service representative, Jay, is always top notch. Added communication with the video of inspection of my vehicle was a pleasant surprise. And not to forget the personnel at the cafe to the cashier was also very customer service friendly.

Amazing service by BMW dealership associates especially Brandon. Been going to them for the past 4 years for my car servicing needs. Very prompt, transparent, and well-communicated service. I will trust them for my future needs.

Marco, my service advisor, was amazing during my Fields experience. He was thoughtful/helpful, and very communicative throughout the whole process. He went above and beyond to ensure things were being cared for properly, even helping on his day off. Macro is a great asset to the Fields team, and I will be telling others about my experience. Thank you, Marco!

BMW tried to take advantage of me, and did not inspect the alleged problem. BMW needs to stop trying to charge customers extreme amounts of money for repairs! I was at the dealership for 2.5 hours and donated $ to BMW. My time was wasted! Hence the reason for some of the reviews Im reading! BMW doesn’t expect their customers to read or question anything! BMW told me I needed to replace a sensor for $600, but the paperwork clearly stated they DID NOT inspect the sensor. If the problem wasn’t the sensor, once the part came back, I would be responsible for additional inspections! Not good business!

Being new to Orlando, I was looking for a BMW dealership that would service my car the way I was used with my previous dealership. I found it with Fields Winter Park. The people I’ve interacted with, from appointment setup to check out, are friendly and helpful. Shoutout to my service advisor Kevin, for keeping me informed and helping answer questions.Thank you

I gave this rating because I was supposed to get a call back from the Service Manager in regards to my windshield wipers skipping. I initially took it in for an SOS malfunction and skipping windshield wipers. My wipers have been having this issue for a few months now after replacing it two times with the first one being OEM, and the second being BOSCH. When I took it in, they saw that it was skipping and suggested that I replace it for $80. I paid the amount and it’s still skipping. At this point I am not happy with the service they provided and they assumed that it’s ‘normal’ for it to skip because other loaner cars were having the same issue. It’s clear that it’s not ‘normal’ and it’s probably a problem that needs to be brought up to BMW. I am expecting a call back from either a BMW engineer or Service Manager because I was promised an email or a callback and I haven’t received either.

Brandon has taken care of my vehicle since purchase. He handles everything with precise detail and communicates well throughout any service or repair. 5 stars!

“Mike” is awesome!! Great service rep..extremely knowledgeable, customer service..top notch. All personnel was polite and helpful..multiple people went out of their way to say ‘hi’ or asked if we were being taken care of. Best.

Excellent service every time I go.

Best Service on time Friendly Staff, pick up the Vehicle from Business and drop on time . Like the Car wash service. I will Recommend all my Friends for the BMW is great vehicle. Service department is very helpful .Owner Orlando Carpet & TilesPaul Singh

Great dealership. I bought my car new here in 2014 and continue to use the service department for all needs. I’ve never had anything less that a fantastic experience. Highly recommend!

Fields is top notch. They have been the big name in BMW in Orlando and we are thrilled to business with them.

What took me so long to invest in a BMW? Everything from the car, to the dealership, to Omid Salehi my expert service advisor are all first class. Thanks for an enjoyable experience at Fields BMW.

Had my car serviced at Winter Park BMW for an issue other BMW dealership couldn’t pin point. But they figured it out and they fixed my car. Really appreciate the staff there. Will only have my car serviced they. Thanks y’all!

I really love the speed and professionalism of the Fields BMW Service department. They took me in quickly and my car was ready fast and I didnt even have to ask for a car wash! Keep up the good work!

Customer Service is not the same as I remember it being; when my wife and I arrived to pick up our car, we were not greeted by our Service Advisor with an interest in letting us know what service(s) had been done on our vehicle.We were told to go over to the cashier. When we arrived at the cashiers desk, there was no warm greeting, it was as if we were bothering her and on top of that she couldnt find our paperwork and didnt apologize for holding us up.After the cashier called Brandon over to ask if he had the paperwork, it was only then that Brandon said a pleasant remark to us. This isnt the first time we have had this experience. There is no friendliness anymore.

What a great experience was from the minute that I step in this dealership. Chris, our sales man was beyond helpful with us he, took the time to show us the right suv so much patience and understanding. In this place you feel like home definitely the best dealership that I had ever walk into and absolutely the best car so classic smooth ride. Happy to own a BMW best of the best!!

Ive brought 3 different BMWs to Fields over the course of 15 years for various different types of service. Ive always had a great experience. Communication, speed of service and courtesy have been impeccable every single time.

As usual the service was very professional and efficient. The work was very well done. Impressive was a video showing what was done and how it improved the functioning of my BMW. Entire staff was very courteous and eager to help in any way I might request.

BMW is the ultimate Customer Service oriented organization!!! Courteous, Professional, Clean and Responsive!!!! Brandon in the service area was the best!!! All of the people there are amazing and makes it a pleasure to bring your car in for service.

Fields BMW never ceases to amaze and surprise me. From my experience of buying a new car to my service advisor Marco who is always so helpful. I would highly recommend Fields BMW to any friend or family member.

I’m so absolutely thrilled that I made my auto purchase with Justin at Fields BMW! I make the trip over for maintenance and love, love, love the staff! Glynn, the service advisor, took very good care of me and I trust them to advise me when it comes to the care of my car.

My BMW was in for service at Fields BMW of Winter Park. I received friendly, professional and courteous service. My car was handled with great care and was serviced in a timely manner. My experience could not have been any better. Exemplary in every way!

Excellent service as always. Jimmy is best tech ever and always takes very good care of my vehicle. Jay is always very nice and helpful as well.

Brand new facility, its absolutely gorgeous.

Dissatisfied with service advisor allowing a false statement to be entered into my service ticket: customer # 130858 unit CD55783. False Statement: “16774 upon inspection technician noticed there is a chip in the wheel right next to the BMW logo. It appears the previous shop where the vehicle was taken to for service damaged the wheel. Shop Foreman inspected and confirmed findings.” This is not true and when I mentioned it to the service advisor he stated “why should I doubt the shop foreman.” To me the service advisor is calling me a liar because I explained to him that there in an issue with the wheel corrosion and it was also observed by tire the shop service representative prior to touching my car with me as witness standing there inspecting my tires before service. Your service advisor didn’t just notice a chip as stated. As for the shop Foreman at BMW he did not speak to me about his findings prior to opting to write the statement that is not true. This is not a chip because its corroding from the inside out. My statement to them regarding being present with tire shop during inspection was disregarded and they make assumptions as to what happened. To me the shop Foreman did not do a complete inspection because he should have noticed the issue with the wheel is not a chip. Also from the very start of my visit it seems the service advisor was more focused on the vehicle recall then the issue I was having with my dashboard lights and lcd screen blacking out which was the reason why I made the service appointment.

White glove service as one expects from Fields. However the new multi-point inspection live video showing condition under the vehicle is pretty special. Very satisfied!

Fields charged me $189 for an alignment that was not performed. They wrote excuses on the invoice as to why they couldnt perform the alignment but still charged me full price. I told them Im a traveling bio medical tech who has to drive 703 miles to Huntsville Alabama to service medical equipment in the Huntsville Healthcare system and I need a proper alignment before I drive out of state. They assured me it would be done. The alignment was not performed and I was given excuses about tires that have been on the vehicle without issue for more than 5,000 miles till I hit a deep pothole which messed up the alignment. Tried the Old come down and let our service manager drive your car and he can give you his professional opinion. They just want to sell me new tires before they do the alignment. Shop here at your own risk. Btw its the same dealership I bought the car from, expected better and didnt get it.

It’s the little things for me that reminds me why I drive BMW and always will. My service advisor Glenn was excellent and made regular contact with me keeping me in the loop of the progress. They have the ultimate driving machines with their vehicles and the ultimate service experience with how they treat customers!

The service that Chris and BMW provided was fast and efficient. The new lounge area is very comfortable and I was able to work remotely with no issues. The cafe staff was also very friendly and efficient.

Very nice place for service with concierge services, made an appointment for an oil change but it was still over two hours to complete.

While my experience with this dealership was seamless and great from start to finish it was after the purchase and on my 2 hour drive home that I noticed the car was pulling heavily to the right and having vibrations at 75+ mph.I notified my Sales rep who advised me that alignments arent checked on off brand vehicles.If thats true why sell them at all on your lot?Honestly, I really chose this vehicle because it was coming off the BMW lot. I felt confident a complete inspection would be done.I had to pay $108 for an alignment. While Im enjoying my new to me vehicle this is something that should have been checked prior to selling the vehicle.If it wasnt for this... it would have been an easy 5 star rating...

Absolute highway robbery on parts and supplies. In a pinch, Fields charged $28/qt for BMW coolant, that goes for $8 from other sources. $58 for a part that lists for $38. All OEM BMW parts compared. One time. Never again. Great staff, however.

Love this location!Love the snacks, breakfast & lunch, even isn’t the same after Covid!Marcos Chávez is great, he’s knowledgeable & always helps with a smile!

Chris is the one who helped me with my service and he was exceptional. Overall experience is always 👍

Once again I had the pleasure of bringing our BMW 540i in for service at Fields in Winter Park. What a great experience. My Service Advisor, Jay, was professional and informative regarding everything from the service process to the amount of time I would be waiting. Everything worked out as planned and I even enjoyed some breakfast at the customer lounge cafe. What a very nice dealership!