I brought my truck in with three check engine light codes that I provided the mechanics. I was charged roughly 150$ for them to tell me they couldn’t find what was wrong. And I asked what exactly am I paying for and they said “their time”. But I left the store $150 less in my bank and a whole day of my vehicle gone with work missed for the mechanics to tell me absolutely nothing. Themes actually told me the we’re gunna charge me to look at it any further
Phenomenal customer service when purchasing my 4 tires today. Highly recommend and they will continue to have my business. They didn’t have the exact tire I wanted (Michelin) but they offered a comparable option in which I am very happy with (Yokohama’s). I’m sure I could have waited for the tires I wanted but I needed tires the same day.
The best of the best. No appointment. Also they open on Sundays. Change oil and filter, tire rotation and balance. Thanks from a very satisfied customer! Ill be back. Juan.
Great service ! Jared helped me tons!NEW EDIT: I thought y’all were helping me but by the looks of it everytime I’d get my car back something else would pop up wrong … I truly feel like someone didn’t know what they were doing or things were done on purpose !
We were about to leave go to head home (Indiana) when our breaks went out. They had 6 hours of work, we had had three children under the age of 5. The customer service is amazing the gentleman we had was wonderful he went above and beyond to help us, looking for a rental car once we weren’t able to get one due to spring break he drove us somewhere that we would be more comfortable and the kids would be entertained he kept us informed about our van and even picked us up and brought us back to pick up our car.Thank you so much Cody you were awesome!
I noticed my front drivers side tire was considerably low. I swung into the nearest shop. Within a few minutes of waiting I was fixed. A nail was found in the tire. I was handed my keys and was not charged at all. I will remember this kind deed. When the time comes that I require tires this will be my first choice. I highly recommend this establishment.Thanks guys!
My appointment was at 1130. After 5 hours of having my car they call to say they dont have tires in stock... unacceptable...like I get it if you dont have them but it took you 5 hours to figure that out... now all tire places close in next hour and half no way Im getting new tires today..... very disappointed in customer service.
I will only talk about my experience. My mom had a flat tire, and she went to this place for it to be fixed, they let her waiting in there for a while without even taking the tire off the car and when my husband went there to help my mom asked the people/staff what was going on and all of a sudden they said that the tire will not work anymore as it’s damaged. My husband and brother are together and they asked them if they could see the tire, and the tire was still in place in the car, looking perfect from the outside and no one had taken the time to have a complete look at the tire yet, but the staff (multiple people from the office and the people that actually do the manual work said that she needed to replace the tire with a new one, and that it was going to cost $300.00, my mom was not given any other options. That is expensive for average people and they did not care, just said and repeatedly confirmed that it was the only solution. My husband and brother asked them again to see the tire and they finally took it off the car and it was not damaged but had a little nail in it, so they asked these people if they could put something just to fix it, and they treated my family like trash, talking in a very bad way and saying they could not do that as that was not going to fix the issue. At the end they did put the thing and fixed it, after going through that horrible argument. They said they were not going to charge us as again, that was not going to fix the issue and they did not charge us. My daughter, niece and mother were there and the staff of this place all of them combined wanted to take advantage of this lady with two kids she just picked up from school. Thanks God I asked my husband and brother to go and help her. The fixed tire is working perfect. What a shame!!! What a bad service!!! Sometimes people do not realize that they are just pushing away potential long term customers. Just because they wanted a little extra money??!!!! This is not ok!! 😠☹️
Quick fast service. Walked in with no appointment on a Sunday. Manager had me taken care of.
AMAZING! Truly great customer service. They get the job done quick. We were able to go on with our day as a family thanks to their fast service. I highly recommend them to anyone in the area.
Not happy with TIRE CHOICE, did an oil change and they didn’t do it correctly I had to pay someone else to fix it and I took time out of my day to show them there mistake and they didn’t even care and they don’t want to refund all the money I spent to take care of the situation. manager there didn’t really care either so I called customer service and they don’t care as well TERRIBLE COMPANY!!! and please don’t tell me to call your customer service number because she didn’t care either!!!! and I will never go back there again. Anyone reading this please don’t take your car here!!!! And if I could give it a ZERO STAR I would..never go backJUST AN FYI people it took them about a week and a half to give me the money back for the oil change but not the money I had to pay someone else to fix there mistake!!! as you can tell from the response from the owner they don’t care your just a NUMBER THERE!!!! so don’t go there it’s not worth it.. that’s all they responded with it just shows you how much they care about your vehicle..
Friendly staff. Very professional. Paid attention to the small details. Extremely satisfied with the service. I will return.
Cody was a real stand-up guy. I got a bad oil change at another shop and he cleaned it up fast. Very professional and good people. Will come back.
The Best Winter Haven Florida My Vehicle Running Like A Champ......Very Well Polite and Well Mannered, They All Deserve A Bonus.
Good experience with the manager. Even though they could not find the source of the problem with my vehicle they were very honest and upfront about it and did not try to fool me into getting a unnecessary repair.
So I brought my car in today they have brakes put on all the way around front and back the people to make sure real real real polite and respectable they tell me that it would be about an hour or two so I was prepared to wait 45 minutes later they brought the car back with brand new brakes lifetime pads never need to replace him again very professional very satisfied highly recommend
Fast service, nice people and great customer service. Treated me like a human being and not just another oil change, tire rotation, etc.Thank you guys!
Wouldnt mount and balance tires because stickers were removed
Tire Choice of Winter Haven, is my auto maintenance crew. Being a professional driver for the past 40 years, I need a team that I can count on, for oil changes, free tire rotations, belts and anything else I can do without paying ridiculous dealership rates. The waiting room and restroom are clean, the staff is friendly and knowledgeable, and puts my safety first, and honestly lets me know of any problems that exist. The prices are reasonable with or without their coupons. I CHOSE TIRE CHOICE OF WINTER HAVEN BASED ON TWO WORDS-KNOWLEDGEABLE AND PROFESSIONAL
Great service, work done in a timely manner, and the price was good.
The prices are reasonable. They get you in and out and they dont try to upsale anything other than what is needed.
I come here roughly once every 6 weeks for an oil change or miscellaneous work to be done and every time I receive exceptional care from Neil. He is always willing to work with me and explain exactly what my car needs. He gets me in and out quickly and never tries to “over sell” me. We will always come to this store
Terrible experience. Took the car in today to have our tires checked out. We purchased a set of Goodrich tires here 20 months ago. Was told by Cory, the service manager, that the front tires needed to be replaced as they were old and had developed cracks. The front tires developed slow leaks at around one year/10,000 miles. They now have 14,000 miles and 5/32nds tread and need replacing. So Im on the phone with Cory and he says he can offer a 25% discount on two new tires. So i explain they are 60,000 mile warranty and have been dangerous and defective since 10,000. He stated while they are still low mileage, they are old in age. I said they have only been on the car for 20 months. I am looking at our receipt and suddenly realize why he said they were old. The mfg date of the tires is on the receipt. They were 3 and a half years old when they sold them to me. Heres the best part. Cory says, I didnt put them on your car! Really? Thats the official Tire Choice response for selling me defective tires that last 14,000 miles. Then he starts yelling at me when I was critical of the warranty. I asked him why he is yelling at me? I wasnt yelling or cursing. So I go in to talk to Cory while picking up the car. No way I was buying new tires from this place. I asked for his boss contact info so I could discuss his rude behavior. He point to his boss standing next to him. He also said I dont let anybody talk to me like that!. Like what? Complaining to him about being sold old, defective tires that are worthless at 14,000 miles? Again, i did not curse or yell but let him know I was incredulous that he said he didnt install them so its not his fault. Of course the service manager does not instal tires. The store manager was no help either, but more professional. They gave me the phone number to bf goodrich and told me to take it up with them. Let Cory know I will never do business with them again. Discount Tire treats you with respect and stands behind their tires. Thats where Im getting two new tires next week. of course, neither was wearing a mask. G Vanaski
DO NOT GET YOUR CAR REPAIRED HERE.I came here last year to have multiple items in my car replaced relating to the coolant system (water pump, thermostat, hose). After a little over a year (30k miles) my water pump broke again. The mechanic himself said water pumps last 80k - 100k miles! Cost me 640$. Not trustworthy or willing to help. I repeat do NOT come here for repairs.
I pulled in to get a long overdue oil change. The representative at the counter recommended tires as well, which I knew I needed. He gave me a fair quote and the technicians had my oil changed, 4 tires mounted and balanced, and an alignment done in a very reasonable amount of time. The staff is always courteous and professional. I will definitely be back!
While Ive only been here a few times, Ive been impressed every time by both staff and service. Service is quick and well done. The staff are friendly and very informative and willing to answer any questions one may have. Im also very happy that while they do inform you of upcoming things to watch for they DONT push and try to talk you into it. Hector whom Ive had the pleasure of having helped me the last 2 times is one of the best sales associate Ive ever dealt with for this kind of place and have not left unhappy yet.
Friendly staff, Hector the Asst Manager is very professional. He explained things to us, gave us his name to call for anything. That great customer service lead us to bring another car up for new tires. I appreciate good customer service and that is happening at this location.
Wonderful service and professional experience. Would highly recommend. Aloha!
Guys there were very friendly and let me know what was important to deal on my wife’s car. I think his name was Hector and he told me he gets call Victor from time to time and the other guy was nice too. I think his name was Jon and he thanked us for choosing them over the rest! Definitely would be coming back. Thanks fellas.
They helped me so much with my cars brakes and I am very satisfied with their work and plan to go back to them in the future!
Came in today for my first time since moving here from Michigan. Was not overly impressed. I called prior to coming and was told my cost would be $54.99. After arriving was told it would be $69 plus tax. They also asked if I wanted my tires rotated, I said I want whatevers included. On my receipt it states a tire rotation is included, but looking at my vehicle that was clearly not done. Really missing the place I used to go to in Michigan today. Theyd show me and explain to me everything theyre doing. Never try to upsell me something I didnt come in and ask for, always offered free water or soda. And I was able to sit in my car while they serviced my car. Today we waited inside on some chairs that were falling apart. Just wasnt overly impressed. I came in because of the reviews, but Ill go elsewhere next time. Also, they didnt put a sticker inside my car so I know when Im due for the next oil change? Thats the first time thats ever happened.
Being a young female i was worried about taking my car to get serviced.. But this location made me feel like i chose the right place. Staff was respectful and explained everything i needed. The mechanic Angel was the best as well.. thank you so much I will be back!!
This is the place!Even though my wife didnt purchase anything, she was treated with absolute professionalism and kindness that Im still taking about it.Wow!You guys keep on keeping on!Im giving you all my business freedom now on.
Came here few weeks ago and just had time to do these I never do these but the guys there were super nice and informative. As a female I hate waiting for car work but they kept me informed and I went next door to grab some lunch while doing all this. It made me enjoy my lunch for once and didn’t feel guilty in doing so because I am always on the go go go. Thanks John and Hecotr.
John, Hector and Fred took good care of me. They were efficient and went above and beyond to answer all of my questions. Thanks again, fellas!
My daughter went to him when she got in a bind. Everything was explained on a level she could understand, they were patient when answering questions. They worked quickly to get everything done so she could make it to work on time. They also took the time to see if they could work out any deals to save money, as well as gave their advice on what was mandatory to fix and what could wait until another time. Very professional and honest men, Mike and Antwaun were the best!
Maintenance on your car can be a big hassle, but the Tire Choice made it very easy for me. I had no appointment and they were able to start working on my car with no wait. I was helped by Giovanni, he was very knowledgeable and able to answer all my questions. If your looking for great service and fair prices I would definitely recommend the Tire Choice of Winter Haven.
While on my way home from work today my tire quickly started losing pressure. I pulled in hoping that they would be able to repair my tire so late in the day. They not only did but went above my expectations. They were very professional and seem to really love their job. I spoke with Farouk and another man, but I didn’t get his name. They made sure the job was completed quickly and I really appreciated it. I would definitely recommend this shop to others : )
Very standard service, they were very helpful and understanding with my finances and did their best to give me every discount possible they were happy to answer any questions I had. The representative I had was Giovanni Martinez, he was very nice and helpful. I came for an oil change, it was a little pricey but I also need more expensive oil due to the car i have so that wasnt their fault at all. Very nice place to go, would go again.
I ordered tires through amazon and had them delivered here. When I received notification that the tires had been delivered, I called to see if they could move up the installation from the appointment time I had set up when ordering the tires. They said I could come on over in a few hours. They took my car right in when I arrived. They have been friendly and efficient. I was a little worried about ordering online, but everything had worked out well!
Assistant Manager Mike is very professional and informative. I walked in for an oil change and was offered tire rotation complimentary with my oil change and he was able to get me in and out on my 30 minute lunch break! Definitely recommend and will come back! Thanks so much ! :)
Rip off artists! They tell you every time you go there you need to buy new tires. I bought new tires from these people a month ago that has lifetime tire repair then I got a flat on one of the tires and they claimed it was a nail and its not covered and then said that we need a new tire instead of repairing. The point is they are completely ripping people off and do not honor their word or agreements. Save your money and go elsewhere to people you can trust because these people arent trust worthy!!!
Was Impressed with the level of knowledge and work they done on my vehicle. I will definitely be coming back for anything else I might need done.
An exceptional experience bringing our vehicle in for routine oil service early this morning. Michael, the Assistant Manager, was extremely professional, personable and informative. He explained all the price options and extra savings available through an in house credit program. I highly recommend visiting Tire Choice & Total Car Care location in Winter Haven.
I recommend them to anyone and everyone! My mom and I went in because I had a nail in my tire and they instantly checked to see if it had air coming out instead of nailing us with the conversation of having to get a new tire like all the other tire places we went to. They were so genuine an sweet, never been to a repair shop where they have been this kind and honest. Go there if you dont already.
I have been to a number of shops over the years, but I must say, dealing with the tire choice has been the most pleasant experience Ive encountered. The staff members are extremely nice and have never made me feel as though I was being taken advantage of. They give you all the info and they really work with you and try to help. Jacob is an amazing, stand up, awesome guy.
Conveniently located off of Cypress Garden Blvd right across from Taco Bell. Customer service was good and they got me out within an hour. Only negative would be- They are not as in depth as Im used to. Usually I get a paper with things that need my attention ( check engine lights, fluids etc..) But all in all pretty good.
I am completely 100% happy with the customer service here. Most places are closed today being a holiday and it’s understandable, however with my drive to work, screws don’t care what day of the week they appear in your tire...I needed it done today. I pulled in expecting them to be closed and they were open and very helpful!! I will definitely use them again!!
Great place and environment. Everyone there is super friendly and they get the job done in no time. Definitely will be back again.
The best level of customer service anyone could ever ask for! Mike at the Winter Haven store was amazing in taking care of my issues and getting the car I drive long distances with safe and secure. They transported me while my car was in service and was courteous all the way through the transaction. I have been a customer at this location since B&W Auto, which is about 9 years. I just cant bring myself to even think of trying somewhere else... Thanks to the staff at McGee Tire. You all Rock!!!
I had a slow leak in one of my tires. I popped into The Tire Choice & Total Care with no appointment and they fit me in despite obviously being busy. It took a couple hours to identify and remedy the leak around the rim. They explained that a faulty machine extended the work time. (I watched them take my car back about 20 min after I arrived and work on it continuously the remainder of the time. You can see the bays from the waiting room wondows.) They thoroughly explained the issues and were very professional throughout my experience. Because it took so long, they refused to charge me anything! Im flabbergasted! This level of care and consideration is something you rarely see anymore. I will definitely go back to them!
These guys Mike and Kyle are awesome, I had a blowout to my tire and they did such a great job helping. My car blew out down the road, they drove me to my car to get the tire information drove back to get the tire and again went to change my tire with no hesitation!! Very helpful, nice and overall great!!
I used to take my vehicles to Firestone and they would nickel and dime me every single time I went in. My cars would end up being in worse shape after they’ve worked on them. I’m beyond happy to have found Tire choice and I must say my experiences there have been top notch. From customer service over the phone to speaking to someone in person, they are VERY honest and will tell you exactly what needs to be done and nothing more. As a woman, I am comfortable going there alone knowing I’ll be treated fairly and respectfully. I always leave happy and my vehicle runs great. Thank you Tire Choice staff!
Great service. I am pleased to say that I have finally found a total car service facility that is not out to beat you. Their staff and mechanics are professional, and knowledgeable about their work. They are a great group and they work very well together.
The assistant manager Michael helped me put in my headlight today. He did it in less than 10 minutes and did not charge me the price it should’ve been if I went anywhere else! I am so thankful! Will definitely be going back if I need anything else.
Mike Assistance Manager went above and beyond to help us. No where else would of helped us they way he did. Got us back on the road before they closed. Will not go anywhere else but them for any repairs or new tires. Best prices in town. Check them out before you go anywhere else.Thanks again Mike
If you need anything for your car go to tire choice, they will take care of you like family and explain everything they are doing to your car. Antwaun the shop manager is very professional and knows his stuff . They are the only shop I trust to take my car there. Highly recommend!
Everyone is super nice and very competent mechanics. My family has been going here for years. Highly satisfied and recommended.
Paid for alignment.Steering wheel was off, brought it back to get it straightened out and was told I needed 2300.00 worth of front end work.Took it home and fixed it myself in 30 minutes.I would also like to add that they charged me sales tax on my alignment and argued with me about it.For everyone’s information there is NO SALES TAX ON SERVICE IN THE STATE OF FLORIDA.I was in retail for several years.
Farouk was very nice and helpful. Offered a lot of advice and even offered me one of there credit cards. Very helpful and informative on your cars and very honest .
Great Fast service! Mike did everything in his power to get us the best price and quality of parts for us! Will definitely use them again!
Great customer service and car service! Needed my tire fixed first thing at 7AM and Jacob was here to help me out. Very clean and pleasant environment. Would definitely recommend to anyone who is unfortunate to have a vehicle issue. Thanks guys!
I have used The Tire Choice in WH for a few years and the employees are super nice and very helpful! Never disappointed!
Stopped by The Tire Choice to get an oil and filter change after work and the new manager was a complete delight. Not only did he stay open a little later to perform my service, he spotted an issue with my car that would have cost me hundreds down the road but next to nothing now. If you have to get service done I advise coming here.
Excellent car service and customer service. They take good measures to explain what’s wrong and what is safe to do. Recommend to call ahead to make for time.
Called in to schedule the appointment and the manager was very courteous. When arrived they attended us right away and began to work on the vehicle quickly. Happy with the service.
Unfortunately I have to go to this place to get my vehicle serviced. I have been there two times to get an oil change. First visit took 4 hours to get a simple oil change. Second trip took 4.5 hours. I simply start stop watch on my phone when I walk in front door and just sit back and wait. Bring your phone charger and a snack. Youre going to be there awhile.
Jacob and Cory were very professional and respectful. They even went back to my work place to bring me my lunch that I forgot when I dropped off the car. Excellent service, would definitely recommend to my friends and family!
I went in to McGee tire last night, 10 minutes before closing time and Chris greeted me right away and was happy to take care of me. I had been told by Nissan during a routine oil change that I had a slow leak caused by a nail in my tire and they wouldnt be able to patch the tire, I would have to purchase a new one (my car is brand new - so obviously the tires are also). And it was going to cost a pretty penny to replace.I finally went to get my tire situation fixed and was very pleased when the kind gentlemen at McGee said they patched it up no problem!These are people you can trust! Thanks guys!
Great service and fast, they look out for me and very honest people I would definitely recommend you have them service your vehicle needs
While the man at the counter was charismatic and successfully talked me into buying a credit card with them, I was very unhappy with the treatment I received there.I was originally told that the price of my oil change was $69. When I got the bill, it was $65 even though I had several discounts due to signing up for the credit card and other things. I asked him about it and he said that the price was actually ≈$80 in the computer system, which they have to abide by. He agreed that it was ridiculous and misleading that there are two seperate price points.I am not one to complain so I paid and went to leave. In the parking lot, I saw that the cover of my favorite book had been torn horribly down the center. It was in a safe place and the only way I can see that it could have been damaged was if someone opened my center console (roughly. It was on top) but there would have been absolutely no reason why they should have opened that. Still, I did not complain. The next day, I was driving my child to school and I saw that the hood was threatening to pop up while I am driving only 50 miles per hour on a busy road. They had left my hood unlatched. This is my silent cyber complaint about this business.
Every visit I’ve been given helpful information when it comes to what’s needed for my car. Mike was very helpful and professional throughout my visit.
Great place. The staff was fast, efficient and very professional. Would definitely recommend this place.
I took my company vehicle to get serviced. The employees was polite and very knowledgeable. Angel did a amazing job servicing the car. I would recommend tire choice and angel as a mechanic.
Im forever grateful for the service and hospitality. I am very impressed with the help and they are amazing. Great customer service and I highly recommend it. Thank you
Great service, very clean place, overall a great place to have your car serviced at. The 2 guys upfront were very helpful and made the whole process very enjoyable. Will come back again no doubt.
These guys had my trailer tire changed and I was back on the road really fast... thank you...
The tire choice was a quick stop and the crew was excellent. Mike had them remove a nail from my tire and I was back on the road and no time. I would recommend their services to anyone l.
I have been going to this place for about 3 months now. They do a great job. Customer service is awesome. I remember one time they even let me charge my cell phone while I waited for my car to be done. They work hard to make deadlines. Jay is a the employee thats been taking care of me. We always have a few minutes of conversation at the end of my visit every time. I gave 4 stars instead of 5 because there is always room for improvement.
Great service and even better staff... highly recommend 😄😄
My husband and I are so thankful for this company. When we had a trailer tire blowout, they worked quickly to get us back on the road. Super friendly, helpful and great prices.
Really nice customer service the minute I walked in I felt welcome at this place and they did a great job on my vehicle. I recommend anybody to go see Danny the Store Manager he was really helpful...
It was after a tough day teaching and the check engine light came on going home. Micheal was very helpful and was willing to stay late to be of help. Great guys!
Mike the manager was extremely friendly and helpful. Had nail in the tire and had a xmas party to go to and he made sure to get it done on time. For sure this will be my choice of shop if I need any kind of service. 5 stars all day!!
When I needed prompt last minute service, they happily obliged. On 5/5/14 they made my morning as painless as possible when replacing a recently blown flat tire under warranty. Pulling up my account from the Mulberry/South Lakeland location was also trouble free. The Manager Andy was also friendly and easy to do business with. Highly recommended for great service.
It isnt everyday you discover a mouse in your car, but one had found its way into my AC fan. I didnt know what was making that noise, but after a few days of Florida heat, you can imagine what happened. Took my car to my trustworthy oil change guys, and 15 min later had extricated the problem. They also refreshed my car so I no longer had dead mouse smell. The mechanic Tony did everything with a smile. I owe him cookies for doing such a great job!!
Farouk has excellent customer service!! All about his customers willing to help!!! This guy needs a raise!!! Mike as well respectful gentleman!! Come see them and get your cars taken care of 💜💜
Mike is awesome. He always takes great care of me. Hes the only employee that I deal with at this point. If he ever leaves, Im following him to wherever he goes.
Not following COVID guidelines. This store literally has a sign on the door saying masks must be worn but none of the employees inside are wearing masks. Putting customers at risk. Will not return.
Quick and friendly service. I am a Lyft driver and depend on my car. Got to spend money to make money and I sure did today. Thanks for making my car safe.
Came in for my tire because it had a nail in it. They checked all my tires and found another nail. Mike was very helpful in getting my tires fixed and ready to go. I would definitely come back if needed
Went to get my car serviced this week. Everyone was very helpful and respectful.. Awesome place will be recommending you!!! The mechanic Angel was very helpful in explaining everything with my car as well..
Great group of guys. Highly recommended thank you john and hector.
My tire warning light came on. Since I didnt have an appointment, I was very pleased with the professionalism and courtesy I received. Luckily there wasnt a long waiting period and my situation was handled in a timely manner.
Great place great prices awesome service john was very friendly
I have had both of my cars serviced there several times each. I always get great service. They always are on time and in budget with the work. Andy and his team do a great job and they are all very personable.
I have been doing business at this location for many years(since the former name). I recently needed my breaks replaced on my Tahoe which are under lifetime warranty. I was helped by the store manager Jacob Hanson after inspection I needed additional work done at a cost that made me very upset. I have to admit I was livid, Jacob remained calm, professional, and sympathetic and guided me through how he would help me. Not only did he help me with my vehicle needs and get the cost at reasonable price, but he went above and beyond to make sure I knew me and my family’s safety was his top priority. We all have heard the fears of dealing with auto repairs and the price gouging, but I can honestly say Tire Choice is worth doing business with because of people like Jacob. God Bless!Sincerely,My Family
Honest place with great people. Treated me like family. as a woman i get scared of mechanics. These guys made sure I understood every aspect of my repair.