I have purchased two cars from Mercedes Benz of Wilmington and have been very pleased with the service. For my latest car, Vic was extremely helpful and communicated everything he needed from me very well. In addition Jaqueline arranged my appointment with Vic and was helpful when I was running late in confirming what time I would be there and ensured my car was ready for me. I will definitely buy my next car at this dealer.

Bought 2016 from used car dealership while it was still under warranty. Used it for a year until I took it to MBofWilm for a complete and total checkup. They charged $2400, but did a good job, so I was satisfied. Suddenly, now, my Smart Keys have stopped working. I put in new batteries, but they still do not work. Called MBofWilm to purchase new ones, and was told by the parts department that MBofWilm do not deal with Smart Keys, and that I should call another dealership. Is something wrong here?UPDATE: The folks at MBofWilm have been very on top of and helpful with my car problem. The miscommunication was apparently just that, and they are working on getting new Smart Keys for me. Dealing with Carol has been very pleasant, and she is quite knowledgeable (I dont know how she remembers it all). In the end, the problem might not even be the keys, but well find out about that within a short period of time. An ongoing saga toward an anticipated fix.LATEST: Success!! The folks at MBofWilm were very patient with and very kind to my problem. And very understanding of the aggravation I was having. As it turns out, for one thing, the second, internal key works very well.... you really dont even need the Smart key part of it. But for the convenience of the Smart Key, make sure the batteries are good. Even if you have to purchase several sets of them. Carol had suggested that the batteries might be the problem, but they were new (I bought them at a local drug store), and had tested them on a commercial battery tester. Even though they registered as good, they werent. I purchased a new set online, and there you go!! Everything is good now, and I feel like a fool!! Why the first ones suddenly stopped working, Ill never know. But Carol was right, and if I had taken her suggestion in the first place, most all of this could have been avoided. Kudos to MBof Wilm, and Im happy, now.

Quality of service work was poor. Had $1400 worth of work done, same problem persists. Not comfortable with having them change my cars oil now. I feltrobbed.

Shelby Donnelly is the BEST car salesperson! She is very knowledgeable and makes anything happen within your schedule and budget. She works miracles! :)

My husband and I had, hands down, five star service from Mercedes Benz of Wilmington!Our buying experience with Vic was extremely positive and efficient. We were very impressed with his level of experience and knowledge in his field.Vic and the MB team were able to fulfill all of our requests relative to pricing and vehicle features!We are extremely pleased with our purchase! Thanks MB of Wilmington and Vic!

It has been almost three months since we purchased a vehicle from them and the taxes and registration still have not been paid! Poorest customer service experience EVER! Received car in transport with curb rash on wheels and one non-functioning key fob..nothing was done to correct this. Id avoid this dealership! Update: I finally got through to Todd, the General Manager. I am waiting to see what happens next.

High Recommend this dealership .Shelby Donnelly she was very professional and knowledgeable about the cars definitely will buy my next vehicle from her .

Excellent service, very transparent process. Bought my CPO via internet without seeing it - spoken to Shelby as well as Geoff. The reason why you should buy a car like that from reputable dealers is clear - no surprises when you arrive. Transaction was easy - wired money, got confirmation from Geoff, sent documents. When I arrived everything was ready, they were detailing the car. The only improvement I would see is the detailing - but could be because I am a perfectionist. Took me 2 hours and I had the car interior detailed to my expectations. They gave me a fair price for my trade-in and I even forgot my garage opener in it. Shelby was so kind to send my garage opener to me. Team did overall a great job.

One of the best car dealerships I have been to. EJ and Dhrumil were nothing but awesome not only through the car buying process but also after.10/10 would recommend.

Had a great experience with Vic and his co-workers, everyone was so friendly and very inviting. Personality plus in this dealership 🥰!

I always receive great service from the people here. Anthony in particular always does a great job and makes me feel like a valued customer. Also, Pat is a fantastic general manager who knows how to deal with customers.

Terrible service overall. Traveled 2 hours to look at a used vehicle. Was never told about the damage to the inside before driving 2 hours and after specifically asking about damage. Was never told it wasn’t leaving the lot that day. Supposed to be delivered the following Wednesday and no phone call nothing and it showed up Thursday… not washed or cleaned. Absolutely the worst dealership I’ve ever worked with.

If you want the absolute worst customer service on the face of the planet, this is the place for you!! Every single step of the buying process was a complete nightmare. First, I had to stay in constant contact for over a week with the manager to get pictures of the car online before he realized his phone had a camera and he could send them over himself. When I finally purchased the car, I was given an extremely hard time over the fact that I couldn’t come to pick it up until the end of the week. Over the next six months, I was issued a total of three different sets of DE temp tags; the problem is these plates expire every 60 days. At the end of every 60 day period, I had to hassle the dealer for three days straight to make sure they got shipped out to me and was lied to numerous times about when/if the tags were shipped. I understand that they can’t speed up the DMV process, but they should at least be honest and diligent in sending out temp tags if they know that my NYS plates still haven’t come. As a result of their incompetence, I was driving around on two day expired temp tags while waiting for the next set and was issued a citation for unregistered MV. I would call this dealership almost 1x a week for issues with these tags, and no one would answer but the front desk lady. Title clerk, my salesperson, internet sales manager, you name it, they never returned calls! All in all, I just received my NYS plates and the title after six months of back and forth hassle and couldn’t be more dissatisfied with the entire buying process here. Mercedes’ slogan is ‘The best or nothing,’ and if this is their best, I would choose nothing ten times over. I wish I could give 0 stars. The best part? You pay OVER $850 in dealer fees to be treated like they’re the ones doing you a favor when you ask for anything.

I have to say that Jason is the best service consultant I have ever dealt with!! He is absolutely knowledgeable and give supreme respect for his clients. He absolutely keeps me with Mercedes-Benz of Wilmington. My three Mercedes have never ran better! Thank you Jason!!!

I bought my GLC here four years ago. Tony who works at service center is the best. He is the reason that I keep doing business here. Very Professional and super friendly.

The people that work there are incompetent. My car Apple play wasn’t working after my service and 3 people that work there couldn’t figure it out they even told me that I needed to schedule a service for it. Next day I figured it out all on my own. If you are charging us so much money for being Benz at least train your staff…

If there were 10 stars that is what I would give this dealership. I prefer Mercedes due to the customer experience during and after you purchase your car. But this dealership goes above and beyond. I purchased a 2009 C300 for my daughter and needed a vacuum pump 4 months later. Pat Olivetto went above and beyond to honor the purchase and back the brand even though the car was purchased without a warranty. Everyone is super friendly, understanding, and accommodating from purchase to service. This dealership is a rare find in a time where industries typically just look for a way to skim dollars from consumers. This dealership looks for a way to KEEP their customers, back their product, and uphold the Mercedes brand. Thank you so much Mercedes Benz of Wilmington. Thank you Rick and Pat!

Is always a pleasure when I visit MB of Wilmington for service on my MB, Jason in the service department always goes above and beyond to make my service experience smooth and friendly. He’s part of the reason my family decided to buy three Mercedes from here in the past three weeks. Great service representative. Thank you Jason

I took my vehicle here for a Service B maintenance. Its not the first time Ive been and the service is always amazing. Make sure to ask for Anthony (Tony) Saienni, he always makes sure I have a time thats convenient, I always get a loaner, and he keeps me updated on anything else for my vehicle to make my life easier. Thanks Tony!

Excellent service! An excellent commodity for business owners that understand the importance of a schedule. These people know how to get you back on the road! Talk to Carol in the service department, she knows how to get it done!

Special thanks to all who helped me with my car! Always easy to work with and find what I need. Thanks again Dru, EJ, Sie and Harry. Who knows maybe I’ll be back for another before my tags!

Brad Davis, Service Advisor with Mercedes-Benz of Wilmington, was a complete pleasure to work with in replacing my rear driver’s side tire. He’s extremely professional, attentive and kind. The hassle of trying to get my car towed on a Sunday was stressful, but the interaction with Mr. Davis the next day turned the entire experience around. I would refer anyone who drivers a Mercedes-Benz to Mr. Davis for their service needs. Thank you,Mr. Davis

I just have to say the young lady Alissa was so pleasant... and checked up on me and everything..I’m thinking in my head “oh they treat you so good here!” Lol thank you so much for my 2021!😆

Whenever I take my car in for service, Tony is on top of it. He always calls to get approval for work being done, and he takes time to explain things in a clear and understandable way. And, he’s prompting at calling you to let you know your car is ready to be picked up.

Very disappointed! I have been bringing my car to this dealership for service for the past 6years. Today I called for an appointment because the inside handle to my driver side door broke, I was told the soonest appointment they could give me was end of the month. I explained to the service agent that my car is used for work and this is a safety issue, he insisted that he was unable To give me an emergency appointment. I expected better considering the circumstances. Disappointed use to be loyal customer.

When you go here, please ask for Vic and Derek. These two professional gentlemen really took care of me and my family. Absolutely the best Mercedes experience Ive had thus far. I walked out of there with exactly what I wanted and I am completely satisfied with my purchase. I would give 10 stars if I could.

I have been a Mercedes-Benz of Wilmington customer for many years and the customer service I receive never ceases to amaze me. I bought a new vehicle over the weekend and the experience was seamless. Working with Vic and Derek was such a pleasant experience. What a dynamic team.

Sie Sanders went over and beyond to get me and my wife behind the wheel of a 2020 350 4matic Mercedes Benz! Alissa his associate was awesome she made the process smooth and professional she even dropped the car off at my front door. The car is awesome the drive is super smooth and definitely lives up to the Mercedes reputation. If you are considering a Mercedes? Call the Mercedes Benz of Wilmington Delaware and ask for Sie or Alissa.

Great dealership. I found everyone in all departments to be courteous and professional. They answered all of my questions. These days it seems hard to find dealers that value clients’ time, but they surely do at Piazza Mercedes.

Just had the best experience buying a CPO Mercedes from Dru and Vic at Mercedes-Benz of Wilmington. Dru and Vic listened to our concerns and worked with us to find a vehicle that made sense for us. They were both honest and upfront about the entire process and made sure everything went smoothly from the beginning to the end. This is the fifth Mercedes we have purchased from them and each time we have been treated more like family than a customer. Their commitment to customer satisfaction is something that is rarely seen in today’s customer service industry and believe me, we are not the easiest customers to please. So, if you want to be treated like family before, during and after purchasing your vehicle, we recommend with total confidence that you see Dru and Vic. They are amazing. Trust us you won’t regret it!!!

Our experience with Vic Magarov was excellent and we give him 5 stars

Great experience will buy there again. Staff is friendly and honest. Believe me you cant go wrong with this dealership.

Such an excellent experience purchasing my first car! Tony is the best and so helpful. Will only purchase at Mercedes, DE!

Mercedes- Benz of Wilmington provided a great leasing experience from our first initial contact through vehicle delivery. No surprises during the process, not a typical “highway” dealership experience. Our sales consultant, Alissa, was attentive and moved our deal through the process efficiently. 5 stars for sure!

Sales staff was extremely friendly and flexible. Had a great experience and would recommend using this dealer for their future vehicle purchases.

Friendly staff, Poor management! I came for a Battery change, scheduled maintenance, brakes replacement. I was informed there were no loaner vehicles available. In their Peking lot 4 !! loaner cars were sitting the entire 5 and 1/2 hours I was there. When I inquired why I was informed there were none available for me - no one had a an answer! Shameful

VIC is AWESOME! Loved working with him & very helpful ! Derrick is awesome as well. Highly recommend shopping with this dealership ❤️

Jason has been servicing my family’s vehicles for years. He recommends the required work gives me all the discounts and coupons available to me and goes over my vehicle before he calls me come get it. My experience remains 5 star!!!!!

Got two new cars from this dealer, wonderful experience. And the maintenance is really stress free, Tony always try to accommodate our requests as much as possible, and he’s very responsive too.

Very good experience!! Staff was very helpful and friendly had the type of vehicle I was looking for at a great price.They explained all features and options in detail.I would highly recommend this dealership to anyone that is looking to purchase a vehicle

Samy Hamza made the car purchasing experience very pleasant for me and my dad. Initially we had gone in with the intentions of comparing the GLC300 to some of its competitors. From the jump, Samy showed us a great model that fit my fathers needs perfectly. Samy was very family friendly and took the time to explain all the features to my dad, despite him knowing that we would not be purchasing the same day. 2 months later we came back to him and he got us a great deal on a 2020 GLC300. Samy did a great job in communicating with us and being very honest with us. I would highly recommend him to anyone!

Great car, great communication!No pressure, no heavy sales techniques. Thanks

This was the best car buying experience I have ever had. I recommend using Shelby as a sales person. Shelby was so helpful, patient and went above and beyond by carefully explaining the features, how to use them, and also went over the pricing and paperwork patiently ensuring that I understood everything and had no questions. Sie also was a huge help diligently going over what was covered on my car and how to extend the life of my already amazing warranty. I recommend this dealership to everyone and I will be returning as a customer. I would like to add this deal was done during stay at home orders (covid-19)and they still made it happen effortlessly. No pressure sales.

Excellent customer services, the salesman is fantastic. I will recommend him to anyone looking for a car. Very friendly, answered all my questions in real time.

We were traveling through NC on a 8 week vacation in our Thor Citation motor home when the engine lite came on. Sensor said it’s a Nox sensor.Called the service department and Nichole picked up and understood exactly the problem with the Emissions recall from Mercedes which included the sensors. We dropped off the next day on Friday and on Monday afternoon she called to let us know it was ready.I had to see for my self climbing underneath and not only did they replace the two sensor they replace the exhaust from the manifold down to the muffler.No Charges.Thank you Nichole and your team.Steve and Patty06/07/2021

Shelby!! If your going to Mercedes Wilmington in a Mustang; Shelby taking you out of it!! Fantastic experience. I recently purchased my new vehicle at Mercedes Benz of Wilmington. I went into the dealership not really knowing what I wanted and was greeted by Shelby who was very nice and informative. She knows her cars! I test drove 2 non Mercedes vehicles from their pre owned selection and they were very nice but not for me. She took me around the lot and was showing me similar Mercedes SUVs in the same price range. I saw one I really liked and after a short test drive and some paperwork; that went very smoothly I drove home in a very nice GLE 350. I would recommend Shelby if you’d like to have a smooth and seamless transaction. 10/10. Thank you!

I recently purchased a CPO MB and I was very impressed with the Service. I was only there for a few hours but I felt like family. They are very efficient and very passionate about their service. Thank you Wilmington MB!!!

Anthony saienni always take good care of me, whenever I go there. I really recommend him

Some of the rudest salespeople ever. They truly are the “used car” salesperson

Im very pleased with Alicia faccio Le she is a excellent sales lady

Carol Wilson. One word AWESOME. Carol has been helping me from the moment I picked my vehicle up a year ago. Shes friendly, efficient, classy and knowledgeable. Alway has a smile and goes above and beyond my expectations. Carol has always accommodated my every request (within reason of course) and not once has she ever been rude. Thank you to Ms. Carol and the Benz Family.

I worked with SHELBY DONNELLY on the sale of 2 cars: GLC and GLA. She is not only of the nicest salesperson i have ever worked with, but genuinely cares about you and your needs. In every aspect, she was knowledgeable and very helpful. She went out of her way to make the deliveries easy for my schedule. If you are in the market for a Mercedes, make sure to look up SHELBY DONNELLY, she will not disappoint!!

Had a wonderful experience at MB of Wilmington thanks to the exceptional service from Sami Hanza, My Wife daughter and my self each purchased vehicles within three weeks and thanks to Sami we each found the perfect vehicles. He was a pleasure to work with and played a big part on our decision to buy from MB of Wilmington. He is passionate about what he does and makes you feel good about your purchase, even after the sale is over, he is still there for you.Thank you Sami hope you are part of my family next purchase experience.

Ask for Mr. James Davis! I love going to MB of Wilmington! I travel past MB of Devon, MB of West Chester and MB of Cherry Hill just to go to MB of Wilmington because if the impeccable service. I always feel so welcomed and valued. James the sales representative is extremely knowledgeable and helped me to get the best deal! Management is the best of its kind. Keep up the great work Mercedes! Way to go James!

Seems their practice is to keep bullies for salespeople, rather than listen to clients - new and long time

Service was nice they gave us waters andromeda snacks and if you are there look for Dhruv he helped us buying our c300

I purchased a 2020 glb250 recently and I just want to personally thank Alissa for a great car buying experience! She was extremely knowledgeable and accommodating. I will most surely be purchasing my future vehicles with her from now on. The finance manager, Mr.Saunders was a breath of fresh air in comparison to other places i have shoped for vehicles. He also offered me some great protection packages for my new car 🚗 😀. I want to thank everyone at MB of Wilmington for a great car buying experience 😀

I was searching a car for my mom, and I went to a different dealership and got an offer for a used gla and I decided to call MBW and I have to tell you it was one of the best decisions I made. Vick and Towsend were exceptional, they did everything in there power to get me a specific GLA and gave me the best possible price for it (called other dealers they couldnt match). Vick was very courteous, patient and did everything he could to fulfill my needs. Hes the right guy to talk too when purchasing a vehicle, he was terrific!

I am so upset + frustrated I don’t know where to begin. I was working with Alissa last week to lease a new Mercedes GLC 300. We took our time finding one I loved and put $1,500 down and was told it would be in late this week. This week comes and goes without a word from anyone at Mercedes. My husband reached out to Alissa on Wednesday to get an update and never heard back. Texted Thursday with no reply. We called back on again on Friday + she said she was with a customer and would call us back in ten minutes... and we never heard back. I called on Saturday morning + left a voicemail that this was unacceptable. It wasn’t until after this that I heard back from the manager stating that the car we put a deposit on is at another dealer + they are not willing to trade with Mercedes of Wilmington. Due to Covid I understand that these things can happen, however, to completely avoid us is so unprofessional + a blatant disregard for us as long time customers. I also understand color may seem trivial, but we aren’t in a rush for a new vehicle so I wanted to wait for exactly what I want + there should never be absolutely no follow up nor communication in regards to what is going onz The lack of communication + care for their clients is evident unless they are taking your money. I would strongly suggest you reach out to other dealers.

I Purchased an extremely low mileage Mercedes roadster from Mercedes-Benz of Wilmington in April 2019. I live more than 400 miles away from the dealership and located the car on Auto trader. After negotiating a deal over the phone, I flew to Philadelphia where I was picked up by the dealership and taken to Wilmington.The car was as advertised, extremely clean and the closing transaction took less than one hour. They even programmed my GPS so I could find my way home.I was home eight hours later.I received the title in the mail 16 days after purchasing the car. The transaction was great and I would recommend this dealership.The only reason I did not give five stars was that during the phone Q&A and negotiation I felt that they could’ve been a bit better at responding.

The customer service and staff is amazing at this Mercedes Benz dealership. Big thank you to Pat Oliveto the General Manager, Shelby Donnelly in sales, Jason K in service and everyone else that helped throughout the process. I would highly recommend all to visit this crew if you are purchasing a car. They made my experience painless and did it efficiently. Thank you guys. Greatly appreciated 🙏

Friendly and helpful staff in both Sales and Service. Highly recommend.

Great experience with this dealership! My wife and I (along with two toddler daughters) went to purchase a car we found on the web. When we arrived Shelby S. came and greeted us very professionally. She asked what we were looking for. We told her specifically what we wanted and what we were expecting with our purchase. She made this car buying process painless and quick, she was so professional and never pushy. Mercedes Benz of Wilmington has definitely gained life long customers from the Morrises! Go to this dealership and ask for Shelby, that is if you want a great experience!

If your going to have a social media account, you better know how to use it. I messaged someone several times regarding a car for sale. They never replied back. The car is still for sale but for the last 2 weeks they have not replied. For that reason alone I would not recommend this dealer.

Visited multiple dealerships before finally buying CPO from here. Have owned that car for 3+ years now, routinely getting it serviced from here. Mercedes-Wilmington sales and service team one of the finest in northeastern US. Keep up the good work. Very professional, helpful and friendly folks.

My service rep is Jason and hes been servicing my car for 4 years and they work well with my warranty company give me advice and not a pressured dealership they will highly recommend a particular service if major but otherwise tell you have time. They give you very nice loaners.. I have a 2005 C240 clean 185,000 miles going strong. I just take it to the experts but not tires, 😂. One day, Im coming back for this truck..

I had a great buying experience thanks to my salesperson Victor. He did everything he possibly could to assist me.Victor I thank you very much.

I hate buying cars and dealing with condescending male salesmen, so it was a pleasant suprise and a great experience working with Samy Hamza at this dealership. He was friendly, knowledgeable, and patient. I ended up with the exact car I wanted. Samy went out of his way to accomodate my situation, and I highly recommend him. The others I had contact with at this dealership were friendly and efficient. Good experience overall.

I am on my third E class with MB Wilmington. When you go in to their showroom just ask for Derek and Vic. These guys will get you a great deal on a fabulous car. Bing, bang, boom and you’re in your Benz!

I arrived at the dealership with the intention to buy a certified pre-owned 2017 E300. I was greeted by Vic Magarov who was very friendly and informative. After buying the car, many issues were discovered (broken USB ports, faulty window, and other minor problems). To their credit, I called and they had everything fixed immediately free of charge. They even delivered a rental to my door, and dropped the car off when it was ready so that I dont have to go to the dealership (I have a busy work schedule and they were accommodating). The reason I am not giving five stars is because this dealership should have never let a fairly new Mercedes-Benz labeled Certified Pre-owned go out the door with that many problems. That label should mean the car is in pristine condition. More careful inspection of cars theyre certifying would come a long way.

I was looking for an SUV in the market.I went to BMW, VOLVO, Range Rover and different branches of MERCEDES.Although I visited all of them in my area, and being in all of these car galleries, I decided to drive one hour away from my town and visit Wilmington Mercedes.He introduction me to the car that they had in stock and I had decided to purchase my SUV from David.He is very knowledgeable.It took me only 20 minutes to trust him and purchase my car from him. And after two hours I was on my way home with my new SUV.He even called me a few days after the purchase to check how I was getting along with the electronic features of my car and assured me that I can call him with any questions.Great great customer service.Thank you.

I purchased a pre-owned Luxury sedan this week. My salesman was Rick U. I felt great vibes from Rick from the time i was greeted. I received professional service and the entire process was quick and easy. I left with the vehicle of my choice and feel confident in my decision to purchase from this dealership. Thank You Rick and Mercedes Benz of Wilmington for making my purchase a success.

It was a wonderful experience for me with MB Wilmington. Alissa was such a nice lady to talk to, very supportive and responsive to all my questions. With CO-VID19 things are getting complicated and slow, and I need to move to a different state. Mike and Alissa made the title and registration process easy for me and keep me posted on the progress. I hope this is an option to leave a 6 star review.

I’m going to keep it simple and sweet I took the car there and came back home with more issues than I had before I went there they will mess things up on your car and take no responsibility for it and try to get more money out of you just like any other dealer to be honest I’ll never make that mistake again my second benz I’ve owned I probably will never buy another one and go back to Lexus.

David Gershman is an super funny guy who gave me the best shopping experience when purchasing my certified c class. He was able to deliver a beautiful car at a great price. So happy with my purchase.

I was sold a vehicle which had some major issues and needed to trade it in for a more reliable & safer vehicle ( which had me very upset to the point that I didnt even want to work with the dealer who sold me the vehicle any more). I explained my situation to the manager, Pat Oliveto & he connected me with Samy Hamza. Samy Hamza has been absolutely wonderful during my car trade process!! An honest guy who actually cares what kind of car you will be placed in and actually takes the time to break things down and explain them to you!! Hes not out there just for a dollar, he actually cares and make sure you are happy with what you decide to choose as well as help if needed! If anyone ever decides to buy a car I definitely recommend going to see Samy.A huge thank you to Pat Oliveto! Pat is a VERY understanding, fair, & helpful individual. He works hard to make sure you are happy & things are done properly. Hes definitely a manager we need more of in the world.Again, thank you to Samy Hamza, & Harry (In finance) for making a smooth transition into my new vehicle! Very honest men who make sure their customers are happy! I now feel like a superstar in my new Mercedes Benz vehicle.

The people here are amazing!! I highly recommend buying a vehicle here!

Carol is a true service rockstar! Professional and knowledgeable. Always willing to answer our questions and help no matter the issue (big or small). She’s our favorite!

Great service. Ask for Rick

Mercedes benz of Wilmington Made this car buying experience a breeze... I wanted to purchase a car for my mom and they went out of their way to bring to bring a Gla250 down a demo to me so that she could test drive it.. The no hassle pricing of not having to go back and forth with the pricing was the easiest part and just like that sold...After the sale where typically no one follows up with the sale not 1 nor 2 but i received 3 phone calls from Pat, Derrick and Alisa about any questions that i may still have had about the car and how my mom liked it.. Well she loves it and they made it seem like we were family not a social security number with a credit score!! Thanks again sending all my referrals your way!!!!

I loved my buying experiences for both of my suvs from here but....called and got a quote for a set of tires. Loved the quote, made an appointment. Paid my bill and it was almost 400.00 more than the quote! Not happy.

Most outrages over priced car repair shop Ive ever seen - 1600 4 a window regulator- and motor that still worked over the on parts price

Service is awesome and top notch!

Thank you for fully repairing my vehicle. We have the best service representative Mr. Frederick Boyce. In fact, he and my husband share the same 1st name!!! He is always very professional, attentive and follow up to ensure technicians are providing quality care. Mr. Boyce has serviced our vehicles for several years. I fact, he is the reason we returned tomb Wilmington DE. Thank you for keeping us safe on the road. Mr. Mike is a great technician..

Carol Wilson has been providing me with service assistance for my car, even before she moved over to the Wilmington location. I trust the information she provides me immensely and know that she has my best interests in mind when providing me feedback on what service is needed for my car. Thanks Carol!

Carol Wilson at Mercedes-Benz of Wilmington Delaware handled everything perfectly making my experience a very pleasant one.Condos to you for such a great experience.

Excellent experience. Pat the GM was very helpful in working a deal during the Pandemic and was very accommodating. Shelby Suddard was great. She had taken care of everything, including paperwork prior to my delivery.I highly recommend Wilmington Mercedes.

Was a relatively painless experience getting my first Mercedes couple months ago, though it did take me 3 weeks to negotiate a reasonable price...the service dept was quite amazing! Tony is the guy I usually go to for scheduling services and he is a really nice guy to interact with. Everyone else is also very helpful. Will continue to go there for services, although I do hope I won’t go there too much other than maintenance.

Let me preface this with the fact that Im a car salesman myself. Being in this industry I hold others to a high standard. Shelby my sales person and her manager Derek shattered my expectations. They truly went above and beyond in every aspect to make sure I was happy. I cannot reccomend them enough. They have earned my business for life.

I recently purchased a low mileage E350. Intended on just going for a test drive but my sales associate Shelby made the experience so painless I ended up buying. The team stayed late working on the deal and ensuring all my needs were met. Since than, Shelby, has reached out to me a couple times just ensuring everything is perfect. The car is immaculate, the customer service was impressive and my commute is a lot more fun.I highly recommend buying a Mercedes and this dealership. Ask for Shelby, you wont regret it.

Wonderful experience! Staff is always accommodating and takes care of all the details, big and small. I highly recommend Mercedes-Benz of Wilmington.

My experience was amazing. If I could give them 10 stars I would. My sales lady was the best. I think I made friends

This review is strictly about RON IN PARTS! As a owner of a G63 and E-Class Coupe, I’ve had to visit this location several times. Every time I walk in the parts department, he’s attentive, kind and quickly offers assistance.Everyone else, always seems “too busy” to even offer a simple hello.Thank you Ron for always giving great customer service. It is appreciated.

Read the complete review. There are pros and cons.Cons:One less star because of Sales and Finance teams. They are very typical like other MB Dealers.Pros:Here is the great part, they have really nice service and staff. I have been to multiple Mercedes Service centers including MB Tysons Virginia, MB of Arlington VA, MB in MD and MB of West Chester. Among all these this location has a great service and importantly they are not COMMERCIAL and wont empty your pocket unnecessary. Suggestions are genuine and not forced on you. They will not scare you that your parts are worn out and you need to replace them now & things like that.I would like to mention a service staff member Tony Saienni. He is very supportive and will treat your car as his car. 😀😀

Gas leak once, took it to the dealership, they repaired it and cost me close to $1000. 2 days later gas leak again, got it towed again to Meecedez authorizes dealer in Wilmington. They advised the new part they used was bad and they fixed it. We took a few days to pick it back up due to COVID 19, when we started the car at the dealer it had a weird noise and engine light was on. The service guy had such a attitude and said it was in their parking lot for about 2 weeks because of which it backfired and they fixed it in minutes. This was 4/27 and today 4/28 the leak is back!! I cannot even imagine what they are doing with my car!! Waiting for dealership to open tomorrow and have it towed the third time for the same issue. At this time I cannot trust this dealership but have no other options as they have my money for the repair! Total inconvenience and no compassion for this inconvenience from this dealership. I will be filing a formal complaint as well if they cannot explain what is going on.

I really enjoyed the entire experience from finding the right car for me, until signing for it. There was no pressure, and I know EJ will continue to get my business!

Great service with Carol Wilson. She is very knowledgeable, easy to talk to, and respectful of customers needs. 👍

Rick made the purchasing my first Mercedes Benz vehicle a positive experience. It was also my first certified, pre-owned vehicle that I purchased. My questions were answered and he follow-up with I have owned/leased many vehicles over the years and this by far was the most straightforward process for me. Because of the Covid-19 pandemic, we negotiated the price over the phone, came to an agreed upon offer, and he delivered the car direct to my driveway. Now, that is what I feel exemplifies customer satisfaction!

Kelly is a true professional. Outstanding customer service and quality vehicles are what to expect here.

One of the reasons I return to Mercedes-Benz of Wilmington when I am ready to buy a new car is that I love the service I receive when having my car in for its routine service. Customer service here is excellent. Everyone is polite, friendly, and helpful and the service is always done right. I especially appreciate their shuttle service and loaner car service, which saves my time while my car is being serviced.