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Caliber Collision
3801 Market St, Wilmington, NC 28403, United States
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Caliber Collision
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Na
Review №1

The best! Extremely professional. I have absolutely no complaints.

Br
Review №2

Great customer service, and best of all Excellent Quality, and attention to detail on all parts of the repair. Very happy with everything that was performed after the wreck, and everything they did to work with the insurance company, to make sure the repair was fixed completely and correctly. I am very picky about my vehicles, and I could not find any issues after getting the jeep back. (Trust me, I looked it over many times) Thanks again for the work, I would definitely recommend Caliber.

La
Review №3

I CANNOT EXPRESS THE GRATITUDE THAT I HAVE FOR BEING TREATED LIKE A HUMAN BEING THROUGHOUT THE ENTIRE PROCESS! THE DAMAGE ON MY VEHICLE WERE SO SEVERE THAT I BELIEVED IT WAS TOTALED(OVER 8 GRAND IN DAMAGES). THE TEAM WAS SO VERY COURTEOUS AND UNDERSTANDING, THEY WERE PATIENT, AND I REALLY DO RECOMMEND THAT ANYONE WHO NEEDS THIS TYPE OF SERVICE CHOOSES CALIBER COLLISION! (I WILL ADD BEFORE AND AFTER PICTURES SOON) AGAIN THANKS CALIBER COLLISION TEAM!!!!

Ca
Review №4

They were timely and had my car fixed perfectly. The paint match was on point and I have a 3 stage color that is hard to match. I recommend them for any of your body work and paint needs.

Ja
Review №5

Super friendly and professional. Went above and beyond for my small repair job, even buffed out a scratch for no charge that I didnt even ask them to do. Would definitely recommend to others in the Wilmington, NC and surrounding areas. Will return for any further body repair jobs in the future.

Je
Review №6

The staff were friendly and informative as well as prompt in the work. And they washed my dirty car. That was a plus I didnt expect.

Lo
Review №7

I want to thank all the staff especially Jerry and James who worked on my car. They did an excellent job on my vehicle. I would recommend this shop to anyone with trouble with their vehicle. Thanks for being patient with me.Thanks again to all the staff at Caliber collision.Lou Ella Kahle

Te
Review №8

Until my recent insurance claim I was not familiar with Caliber Collision. Someone hit the rear end of my vehicle without me knowing and of course did not wait or leave a note. When I contacted my insurance company I had a list of repair shops to choose from and Caliber had one of the highest local ratings. The customer service I received was second to none and the repair work was excellent; you cannot even tell there was ever any damage. The shop also informed of damage that I had not seen. The entire process was very smooth and timely even with ordering parts. When I picked up my vehicle it was cleaner than when I took it in! Dave is an excellent service advisor and company representative. I will recommend Caliber without hesitation.

Ke
Review №9

Great service and work. Caliber kept me updated on repairs and were very easy to work with throughout the process. They really went above and beyond my expectations for repairs

Ta
Review №10

This shop was great! Jimmy communicated with me and my truck looked fantastic when they were done. Would definitely recommend them to anyone that need work on their vehicles. This is a great place. Thanks to all the workers.

Sa
Review №11

These guys treated me like family ! Jimmy is AMAZING and cares for the customer, no matter the request . I had my car repaired there after an accident, and then decided to replace the other headlight assembly after the initial repairs, and was able to bring it in, have it replaced in no time at all while I waited and enjoyed a coffee. HIGHLY RECOMMEND for any of your vehicle repair needs . BEST IN THE PORT CITY🙌

Th
Review №12

I had my first car accident and was very upset as it is a brand new vCar. I chose Caliber Collision to take care of my car. They have the nicest staff. They walk you through each step. Lindsey was amazing. I received texts of every step that was happening with my car. When I picked it up my car was detailed inside and out. Everyone did a great job! I highly recommend Caliber Collision.

Ca
Review №13

Someone damaged my parked car in a parking lot. The back drivers side was not pretty. I chose caliber out of the list that was provided by the other person’s insurance. It was super easy to schedule a drop off appointment and they were very thorough yet efficient. They fixed everything and it drives perfect. Looks brand new! AND delivered my car to my home bc i was out of town when they finished the work within a week!!!They also keep you updated throughout the service so you know the status of your car. They’re awesome.

Te
Review №14

Jalisa was amazing! She really kept me informed .will absolutely use these guys again!

su
Review №15

Jimmy helped us out so quickly professionally and when we were in a jam. He was a Rockstar. I highly recommend.

As
Review №16

You can never go wrong taking your vehicle to a Caliber Collision. The Market St. shop has professional and courteous staff. They listen to your concerns and work through any issues that they come across.

Al
Review №17

Awesome place! Fixed my car like new! Pleasant, professional- the best repair place in Wilmington!

Mi
Review №18

Excellent service with detailed information provided before, during and at end of repair. I appreciated their attention to detail and their diligence to follow up all aspects of the work identified as needed. A trusted merchant in our community!

Je
Review №19

Their customer was impeccable, every step of the way they were professional and courteous. The work they did on my work van was great down to the graphics! I would definitely recommend them for any body work or paint jobs!

Am
Review №20

Jimmy was such a helpful gentleman. My rear bumper became misaligned and he was very fast and efficient in putting it back together. He was great and very professional. Definitely recommend if you need some body work completed.

Ro
Review №21

It’s the people. You will not get taken advantage of here! There people are honest to a fault. When your auto body needs repair, this is the spot!

Cr
Review №22

The people were so nice, and did beautiful work.

Br
Review №23

The Insurance company really gave my family the run around, so was pretty stressed when got to Caliber, But right away the staff at Caliber did a great job at calming me down and making me feel like everything was going to be ok. Very smooth experience and can’t thank them enough!! 5 star service all the way!!! Highly recommended them to anyone in the Wilmington area for your car repairs.

pa
Review №24

Caliber did an excellent job in a timely manner with repairs and service advisor kept me updated on progress. Everyone very friendly and safety conscious.

De
Review №25

Not going to say I’m at fault for anything but definitely can trust Caliber to fix the “minor” or “major” work required. Great customer service and management seems to go above and beyond.

Cr
Review №26

As a super plus feature, if you rent from the nearby Enterprise, Caliber will call them so theyll come and pick you up for your rental. And when you turn your rental back in, you can leave it at Caliber and they will call Enterprise to pick it up. So convenient! The place was great.

An
Review №27

Caliber Collision repaired my vehicle on time and returned it cleaner than when I dropped it off. I highly recommend them.

Ka
Review №28

Everyone’s always friendly and estimates are done in a timely manner. Coffee and magazines while you wait and some coloring books for kids.Please consider switching to an environmentally friendly alternative to styrofoam cups.

Da
Review №29

Great easy experience. Kept me in the loop all the time. Fast. Super repair.

to
Review №30

Perfect experience. David and the whole crew made it absolutely a perfect experience!

Al
Review №31

David at Caliber was awesome and so helpful. My car looks brand new again and they made sure I was completely satisfied before I left. Highly recommended.

Je
Review №32

They worked hard to get my truck done, despite the delays of COVID regarding parts. The woman at the desk was very polite and was able to make the process very fast and easy. They made sure to keep me updates about my vehicle and give details about how far along they were. Upon picking up my vehicle the gentleman walked me through all they did and made sure I was happy with the results. Highly recommend

Ka
Review №33

Joe handled all aspects of the work for me. He took time to explain everything, and they went above and beyond on my Hyundai. They were recommended to me and I will highly recommend them. Professional and perfect work. They worked with me every step of the way. And they had great covid precautions as well. Thanks, Joe, and everyone at Caliber Collision!

Ke
Review №34

Great, quality service! The estimators talked to me in detail about what was going to be needed to be done to fix my car and were very professional in their behavior. I had Joseph C. estimate my car. he was very thorough and explained the whole process in detail, but not only did he show great care for my car, he also showed great care for me. Highly recommend to anyone looking to get their car fixed!!!

Ti
Review №35

These guys are good. I knew if they couldnt fix it nobody could!!!

Ma
Review №36

They kept us informed on every detailed of the process working on our car! They are truly amazing working with us and our insurance

al
Review №37

I got in a car accident that caused metal to be rubbing on my tire and needed it fixed before I drove 14 hours to have the door replaced. I called and Jimmy told me to come in immediately, came outside as soon as I arrived, and fixed my car within 2 minutes with no charge. Cannot begin to express my gratitude, great place and even better people!

Oh
Review №38

Friendly, helpful ... They anticipate your needs

fr
Review №39

This place dose not care about you or your car . caliber is by far the worst shop in town pleas go any wear else . the shop is a dump . the head boss ken is a low life . he will say anything to cover his a . he could not speak the truth if he had to .

Ri
Review №40

Caliber was a pleasure to do business with. Exemplary service specifically keeping you up-to-date on the progress of your vehicle and quality work.

ja
Review №41

I am still waiting for someone to contact me about an unsolved issue

Jo
Review №42

It was an amazing experience. Everybody there knows there stuff and Joe is the perfect one to talk to and will help you in a pinch

Ke
Review №43

Caliber did a phenomenal job on repairing my car and keeping me informed through the entire process! I am telling everyone I know about them and even requested a stack of their business cards to hand out !

Me
Review №44

A front end collision in new our SUV with less than 5,000 miles on it was repaired beautifully, on time and by courteous and VERY professional staff.

Sc
Review №45

Everything you would expect after an accident you get from Caliber collision and More... Professional and experts at their profession.. 5+ Stars!!!!

De
Review №46

From beginning to end, the service and communication was superb!

Ka
Review №47

We were hours away from leaving for a short vacation when our accident happened. Our van was towed to Caliber on Market st. and Katie Ross at the front desk was so friendly and helpful. She was able to get us into our rental vehicle quickly and our insurance company had already sent them our information. We were able to take our trip without worry and when we returned we were updated by Dave Thomas throughout the entire repair process. When we got the van back it was beautifully detailed and the repair was perfect, it looked and drove like the accident never happened! Big thanks to their technician and detailer for amazing work. We would recommend this Caliber Collision location to anyone needing their accident repairs done correctly. If we could give a bonus rating we would. Thank you so much again to the entire Caliber Collision team on Market St.!!

Je
Review №48

A totally painless experience. Refreshingly professional!

El
Review №49

ABRA Autobody was a pleasure to work with after my accident. They started working on it on 1/17/2017 and the work was completed by the end of the day 1/25/2017. When I arrived for a walkthrough of my car, Don (I believe one of the repair technicians), went over all the damage on my car and showed me where he had marked things that needed to be replaced. From the very first day I received updates regularly regarding the progress of repair. Both the front desk reception and repair technicians were professional, skilled, and prompt. There is no doubt in my mind that I would use ABRA Autobody again. Their work speaks for itself.

Ba
Review №50

Excellent service, very professional and quality work.

ja
Review №51

Dallas and crew go extra miles. We discovered an issue in the upholstery of one seat, they offered to pay for repairs. Did not know where it came from, so I paid half and let them pay the other half.

Ji
Review №52

Completely satisfied with the restoration of my vehicle and with the coordination between Caliber and USAA.

Br
Review №53

As much as we don’t want to have to visit a collision shop, trust the Miles family if you do, you want to go to Collision. Ask for Dalla!

Ch
Review №54

Came here for an estimate. Right away, I was informed that my van was too big to fit in the spray booth(Chevy 3500 extended van with tall roof racks). They still took the time to do the estimate even though they knew I’d be taking the van elsewhere. From the front desk to the adjuster, everyone was courteous and attentive. If I have another issue with one of my other cars, I’ll be back here! Thanks Liz and Lindsey!

St
Review №55

We recently had one of our company vehicles repaired and it looks like new . Very polite and knowledgeable staff, thanks for taking care of us .

St
Review №56

The staff are very knowledgeable and helpful. They really care about getting the car fixed. They are very professional and their quality of work is amazing.

Li
Review №57

Our car looks great, they kept us upto date on repairs & we got our Lexi back a day early.

Mi
Review №58

I have used them before for body work and have never been disappointed. They call you and text you throughout the process to keep you informed on how things are proceeding. Their communication skills are great. You can not see that any body work was done. No spots or bubbles. Vehicle came back clean. One of the best body shops in town!

Ir
Review №59

They are extremely personable. Tool care of our truck and addresses any questions or concerns. They were fantastic!!

De
Review №60

Great place to.have your car fixed 100%

Fr
Review №61

Best shop in town with the best most up to date equipment. Dont go anywhere else. Thanks

Za
Review №62

Kind staff

Li
Review №63

I do not have a single complaint. Everyone is super nice, they work with you and your schedule, and to top it all off they finished my car in no time. It was perfect. Thank you so much, ABRA!

Ed
Review №64

Fast and efficient.

Ge
Review №65

My tailgate looks amazing!!!

Te
Review №66

I highly recommend Abra of Wilmington! Upon the unfortunate demise of my car, I was met with compassion and courtesy at every turn. Liz, and the rest of the staff that I worked with were very informative and took away the stress and anxieties that come with the unfamiliar and unknown. They answered all of my questions and told me what to expect next. Liz went above and beyond and contacted me when my insurance company didn’t and was very helpful and reassuring. Many thanks to her and this awesome, too-notch shop/garage. Highly recommended and MANY THANKS!

Ho
Review №67

I went to get an estimate of damage done to my car from and uninsured driver and they went above and beyond. They will be fixing my car soon so I will update with before and after photos when car is complete.

Ag
Review №68

Great attention and professional services love how they kept me informed on the progress of my car.

Jo
Review №69

Incredible service. My car looks amazing, absolute professionals all around, courteous and timely in all communication. Highly recommended.

Ma
Review №70

Had an excellent experience at Abra, taking in my Dodge Durango with a damaged door. Dealt with 3 staff members, and they all took great care of me, with friendly, helpful, professional, expert service and knowledge, and went above and beyond to help me. I would highly recommend them

Er
Review №71

Excellent service.

Da
Review №72

Good work on my Jeep. Faster service would be nice

Ac
Review №73

This place was amazing!

Jo
Review №74

Great repair work. Great customer service.

Jo
Review №75

Open honest and let you know what is happening Thursday email

Ro
Review №76

One of the three recommended body shops I visited

Am
Review №77

Very polite, got the estimate done fast

jo
Review №78

Above and beyond

De
Review №79

An unparalleled level of professionalism.

Ed
Review №80

Excellent work done here.

Ch
Review №81

Scheduled me in for a repair. Called back later that day to tell me they couldn’t get me in for another month. Referred me to another location. Same story.

To
Review №82

Great job, great professionalism!!!

Ma
Review №83

Awesome

Gu
Review №84

Regular

Information
24 Photos
84 Comments
4.6 Rating
  • Address:3801 Market St, Wilmington, NC 28403, United States
  • Site:https://calibercollision.com/locate-a-caliber-collision-center/wilmington-market-st
  • Phone:+1 910-202-3488
Categories
  • Auto body shop
  • Auto dent removal service
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:7:30AM–5:30PM
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–5:30PM
  • Saturday:7:30AM–5:30PM
  • Sunday:7:30AM–5:30PM
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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