user
Integrity Automotive
1971 N Black Horse Pike, Williamstown, NJ 08094, United States
Appearance
Integrity Automotive
Comments
An
Review №1

I’ve been going to integrity for the last decade. Well that officially ends today. Don’t get me wrong they seem like good people which is the only reason I’m not rating them a 1 star. But this last job was an absolute 1 STAR of a job. This past summer I came for an antifreeze leak that I had to continuously take back to them 4 times because they couldn’t fix the issue. When I confronted them they blamed the car instead of their work. I paid almost $2,000 and didn’t see any change. I was always skeptical that they overcharge. So what exactly did I even pay for? I’m still not sure...When I took the car to the dealer they insisted I needed to pay $1200 and said whoever repaired my car made crucial mistakes. Dealerships for me from now on! Well today I’m happy as now I’ve gotten rid of the car and moved onto a brand new car. I could’ve easily had a lawsuit on my hands but decided to take the high road and not recommend them to anyone or my family who go there still today. Good luck!

Ch
Review №2

I fully trust integrity automotive with my automobile they are honest and hard-working with competitive pricing and also as in Celebrity actor I dont have time to waste so they are very convenient with scheduling and getting the work done I do recommend integrity automotive thank you for your service and taking care of my vehicle

Ky
Review №3

Great pricing and great customer service. Only place around that is able to align my 1963 dodge. Highly recommend.

gi
Review №4

I wanted to have a car I was interested in buying inspected to see what shape it was in. Carlo fit me in pretty quickly and his team did a very thorough job looking it over. They even looked into the car’s recall history to see what had been done and if anything was active/outstanding. Their final report, which was exhaustive, was made available online and included easy to navigate menus, helpful photos, and clear info. Fortunately, the car got a clean bill of health from Carlo and his team. His work gave me the confidence to move a head with purchase. Carlo was very friendly, responsive, and professional. Thanks Carlo and the rest of the Integrity Auto team!

Br
Review №5

Integrity has always taken care of any of the vehicles I have brought in. The communication is great and you will receive a well documented work order when the job is completed. If you are price shopping the area they wont be the cheapest but from my experience paying a little extra to get the job done right is worth it.

Te
Review №6

Brought my car in for a door handle issue and a radar sensor issue. They were able to work both items, great service, great communication and friendly. I think I found my new car service place! Thanks Carlo and Integrity, great job!

Ur
Review №7

The customer service provided by Carlos & Mike are top notch. They are professional and care about the customer. The mechanical service provided have nothing short of confidence. Im glad that I chose Integrity on the fist shot..Thank You!Dodge Journey Engine Replacement

Al
Review №8

One of the most legitimate auto shops Ive been too. Great prices and solid work. My cars in great shape because of them

Fr
Review №9

Integrity is the perfect name for this establishment. Carlo is trustworthy, efficient and professional. Not only was I pleased with the service, Ill return in the future.

Al
Review №10

I went to integrity recently because my car kept stalling I had it towed in and found out my fuse box was completely shorted and after a million issues with getting a new one (not their fault) they ended up having to build a new one and through all the issues carlo was super nice kept me up to date called when there was an unexpected issue or good news and kept me in my wanted price range. I was super satisfied with my car when I got it back they did their best the fastest that they could!

St
Review №11

Carlo is amazing, he really cares about his customers and making sure their needs are met! Thank you for being honest and taking care of my Porsche!

ja
Review №12

Not the cheapest shop Ive ever gone to, but definitely an honest shop who will do the job quickly and efficiently. Great place all around.

Jo
Review №13

The staff was friendly, and down to earth. They got you in and out. I would recommend them to anyone. I wish I had known about them before, but they will be the one I take my car too, from now on. Thank you guys, I really appreciate you.

al
Review №14

My wife was pleased with your services.

Ja
Review №15

They are the best. Got into a accident and my back suspension was messed up. They got it done fast and let me know everything that is going on. Shout out to the guy that came in on his day off to finish my car.

St
Review №16

Good chill people. Got my 95 cobra aligned with camber plates. Answered all my questions. Did a good job for what I was willing to pay for the alignment as its a custom alignment. Satisfied enough that I recommended another person here.

Se
Review №17

Got my inspections done, they were quick and friendly. Definitely recommend

Er
Review №18

I had a 3in.lift, four shocks,powerstop big brake kit and lines wheels and tires also installed by Integrity Automotive took a little long than I thought it was going to take, but it was well worth the extra time it took they really went the extra mile to make sure everything was safe and perfect I would definitely recommend them for anyone looking to get a lift kit installed Carlo knows Jeeps

Da
Review №19

To start I and no family member works here or has an ownership stake in the business. I have been coming here for all my auto services they can provide for at least 10 years. Every time I have been here be it an oil change, part installation or breakdown the value, quality of work and more then anything over the top customer service (by all employees I have encountered) has been more then a customer can ask for. Maybe I could get a service done a little cheaper somewhere else but it wouldn’t be worth it. I have never had a problem where I needed to go back because something wasn’t quite fixed right or something else went wrong. Always genuinely greeted as a friend and not a $ when I walk in. No one wants to have to take their vehicle to the mechanic as it usually means it’s gonna cost you $ and time, but when I have to I actually look forward to coming here. The name Integrity really does say it all. I will be a customer for life.

He
Review №20

This place has great service, needed inspection sticker, had us in next day, done in short time, provided ride from and to, no extra charges, kept to what was stated, will definitely use again!

Wi
Review №21

About 40 minutes drive for me but that should show that the quality of work and friendly, professionalism of Mike is worth it. Prior I was taking my 2006 Chevy Cobalt to a Chevy dealership, which is 10 minutes away. Lets just say, after 12 years plus a loyal customer, the Chevy dealership went from 5 star to 1. Keep me impressed Integrity and youll keep my loyalty. Thanks and keep up the good work.

Ge
Review №22

Armondo was your best hiring decision

Ni
Review №23

The best place I ever brought my cars too. They are friendly, reasonably priced, informative, very detailed and they are on top of it all! Bring your car there and you wont be disappointed.

TJ
Review №24

Excellent service. I’ve have a couple of rough patches of being screwed over or even shops making my car worse. The people here take care of you and make you feel like family.

Do
Review №25

The team at Integrity is top notch! Big Mike, Jim, Carlo, always go out of their way to make sure the job gets done timely, and more importantly, professionally. They always go out of their way to keep me updated of the progress and any timeline changes. I have been going to Integrity for several years now. From oil changes and general maintenance, new tires, and to my most recent, a new transmission. I highly recommend Integrity Automotive.

Cl
Review №26

Awesome service. Jim was super professional and gave me a time frame when everything would be done. The repair was also done quickly and the engine runs great so far. They documented all that was wrong and sent pictures of what parts needed to be fixed. Will be returning for all future car needs and will be recommending friends and family. Thanks guys for the great service!

Ge
Review №27

Once again these guys deliver ..after a catastrophic simple oil change failure at Mavis....the guys at integrity managed to save me thousands on what would of been an oil tank replacement that in many other shops i wouldnt have the option to try to have an alternative on a solution ..but they did ..super honest fellas

Ta
Review №28

After years of horrible experience with mechanics, FINALLY found a place that I can trust. Thank you Carlo for everything you did!! And so quickly

su
Review №29

Honest and down to earth. Explains everything in a way non car people understand.

Da
Review №30

Great certified mechanics

Sh
Review №31

Great work Carlos mike and Jim are great people and easy to talk to

Co
Review №32

Didnt take long to diagnose the problem. Mike was very honest about what the issue was and the estimate.

Ja
Review №33

Mike (owner) treated my truck like his own, He explained everything wrong and things for future preventative maintenance. I don’t mind paying for quality . I found my shop for work above my pay grade 😉

Ka
Review №34

Hands down the best auto shop experience I’ve had in a very long time. The staff is extremely friendly, experienced and are willing to help you with all of your mechanical inquiries. I plan on using integrity for all of my future vehicle needs and recommend everyone locally do the same

Ca
Review №35

Very professional & thorough.

Ji
Review №36

Great people, very professional and experienced. I felt fairly treated and their work was reasonably pricedI recommend them.

Sa
Review №37

These guys have been around for a long time and they know there stuff!

de
Review №38

Had a Warrenty job, told me and the warranty company they changed all coil packs but only charged 2.

Jo
Review №39

Friendly, professional service!

Mi
Review №40

Mike and his crew are hands down professional and friendly. I had my truck lowered by shop called mike up the night I got my truck back told him I needed an alignment he said come in tomorrow morning. I show up the next days and his counter guys going by the schedule said they couldn’t get me in mike stood by his word said he’ll take care of it right on the spot. Thank u Mike and your crew for being men of ur words. Highly recommend to anyone

jo
Review №41

I love Intergrity automotive, mike is a great guy, and so are the people who work there . They care about you and your car . thats rare these days .

K
Review №42

I took my vehicle to Integrity Automotive to get a part fixed. I knew what was wrong with it. They quoted me a price and I signed the papers. AFTER they were done fixing it they came out with a bill that was Over $200 MORE than my quote. They said other parts needed fixed amd NEVER told me BEFORE they did it. The part they added to my bill they told me was fine, now they bring it out and show me the part and it looks like THEY ACTUALLY CUT THE HOSE THEMSELVES, while trying to tell me it was ROT! A slice looks WAY DIFFERENT than DRY ROT! Do not take your vehicle here! I understand business is slow for all right now and everyone is financially struggling, but dont screw the people that ARE PAYING YOU! Support somewhere else with your business!

Ma
Review №43

Had a lift kit installed. They were very helpful and knowledgeable about how to do it right.

Ea
Review №44

I found integerty to be a good place to do business with,very professional and always helpful.

B
Review №45

Ive been going back to Integrity for a while now, mainly for things I cant do myself. I trust them to work on my vehicles, as well as my wife & daughters cars.Aside from the spectacular service they provide, they also try their best to accommodate walk-ins.You want great reliable mechanics, Integrity is what your looking for.

Ca
Review №46

Very curtious and friendly yet proffesional

Ma
Review №47

From start to finish, I have nothing but good to say about Integrity (Carlos specifically). I told him my situation and he worked with me, gave me some extra time, and even checked other areas not connected to what I had the car on for. Great work and fabulous people!

sa
Review №48

Was referred here and I see why they continue to go here for service. Friendly staff and everything was explained made sure everything was taken care of. They explained everything in detail and sent an email and pictures.m to show what was done. I really appreciate the service here and will continue to bring my car here.

Ch
Review №49

Awesome service!!!! They are always very informative and helpful.

Sh
Review №50

They were very knowledgeable, informative about the type of service they were providing, and professional. I will definitely be using them again.

Ti
Review №51

I have found a new auto repair team. Everyone is awesome, work was done quickly and efficiently with reasonable prices!

Ca
Review №52

Friendly, fast service. Descent price. Disappointed that none of the staff were wearing masks of any kind while the pandemic rages on.

Ju
Review №53

This business provides not only expert services, but understanding and compassionate customer care.

Ru
Review №54

Integrity replaced my transmission in my 2018 Silverado. Jim was professional and informative with great communication. The service provided by Integrity was top notch! I would highly recommend Integrity, and I will be a return customer as well.

Jo
Review №55

Love these guys, have been going here for 20 years. Not the cheapest but Honest! and quality work, that is why I keep coming back.

Kr
Review №56

I was down in the area for a wedding and my battery light came on. It was a holiday weekend so it was a little harder to get parts and labor but their team did everything they could to fix my car so I could get home that night and keep the cost reasonable. They were super kind and helpful and Im so grateful that if I had to have a serious car issue far from from that it was here. So grateful for their kindness and assistance!

Ma
Review №57

Very professional on the phone and hery supportive with the pickup of my vehicle. Very fair prices. So far my wife is happy with her vehicle.Thats what matters.Thank you, I will tell others.

Mi
Review №58

Lied about the service needed, price much higher than the dealer

Ch
Review №59

Always great service and professional employees

Li
Review №60

DO NOT TAKE YOUR VEHICLE HERE!!! What a joke..Integrity...Absolutely NOT! My son saved everything he could, just so he could Trust a so-called professional with his truck. After paying DOUBLE the usual amount to tow it there....THEY BLEW IT UP!!! Actually blew up the engine!!We received a call from them...Oh well, your engine blew up, make arrangements to get it back!!WHAT??? They took absolutely NO responsibility, offered NOTHING but a bill. INTEGRITY AUTO ???ABSOLUTELY NOT

De
Review №61

The people who work in the shop are very friendly.The work they do on the cars are complete and they are Thorough. They have great time management skills when completing the work on my sons car.I cant Thank Carlos enough for helping us out. IWould DEFINITELY recommend INTEGRITY AUTOMOTIVE to my friends and family.Thanks again for your honesty and great work.

Fr
Review №62

Refreshing to work with folks that take the time to explain the services needed. The inspection report they provide with images was awesome too. Don’t waste your time anywhere else, highly recommended!

Br
Review №63

I brought in my old 92 Ford Ranger with some electrical problems dealing with my cluster gauge. Carlos who I spoke to went out of his way to explain to me what the situation was and how he would go about fixing the problem. Well let me tell you that Carlos is a person that doesn’t give up on a problem and when he delivers a finished product trust me you know it’s done the right way definitely going to be coming back to them in the near future A+++++ all the way thanks Carlos

Ta
Review №64

They were one of the few shops around who will fix a car computer. They were quick. The price wasnt too high. They offered me a ride home but I didnt need it. The lobby was nice. They didnt try to push me to get other things fixed, although I would use them for other repairs in the future.

Sa
Review №65

Awesome place to get state inspections from

Ni
Review №66

Carlo was great! Service was super fast and they give an awesome overview at the end of the service!! Super pleased with what they provided, I will be going back for sure.

Ch
Review №67

I cant praise Carlo and the guys at Integrity highly enough. They were super friendly, customer service was terrific, and they diagnosed, described and repaired my 2003 Ford Ranger (cracked radiator) for literally half the cost quoted by Clarks Auto right down the street. Thanks guys!

Al
Review №68

They were so accommodating. They picked up my car at work and brought it back. Super convenient and easy. I would highly recommend.

pa
Review №69

Everything went well discussed work prior to work being done no hidden cost will continue to do business

La
Review №70

Integrity automotive is definitely the place to go for ALL your auto needs. You will not be disappointed at all.

J.
Review №71

Came in for an alignment which averages around $70 for my car. I came in and this man wanted to charge me $100 bc their equipment is new. Old equipment do alignments just fine. I suggest people do some research and not assume prices are fair. Reviews here suggested they were great ppl to deal with but apparently not

Ri
Review №72

Customer service was great. Five other shops did not want to attempt the tire repair because of my tire and rim size but Integrity assured me it would not be a problem. They not only fixed the tire but the rim looked as great as when I dropped it off. They did a great job.

Jo
Review №73

Won’t go anywhere else! Thought I needed a new manifold on my jeep (because that’s what other places told me) took it to integrity and they said they would take a look. They told me they could save me about $700 by welding it and it would be good to go... they could have hosed me and charged me for a new manifold, but instead they were honest and actually fixed the problem. Extremely customer friendly business that focuses on long term relationships and doing the right thing not just making a quick buck.

TN
Review №74

This place will do you dirty. They are shady and will make problems to fix in order to make a quick buck.

mi
Review №75

Horrible service. Had a buddy come in to get work done to his AC system. Told him it was $350 for a hose. Ok he gets that replaced. They then replaced the condenser in his vehicle WITHOUT CONSULTING HIM FIRST. Horrible buisness practice. Your supposed to consult the vehicle owner before you do anything not already discussed. Jumped it up to over $500. Then he gets there to get the car. They hand him the “messed up hose”. You can tell they are man made cuts into the hose. No dry rot at all. I’ve worked on cars and I know what dry rot is. Dry rot isn’t perfectly sliced lines from a razor blade 3/4 inches apart. Steer far away from these people. If I could give negative stars I would

Jo
Review №76

First time customer.. The experience was great. Carlo made feel welcomed and confident that my vehicle was in good hands.

ge
Review №77

If you want it done wright take your car to Integrity. I have a 1965 Mustang they put a new engine in it for me. There work is just great, they work on your car as if it was there car. They have taken my car over the top, runs and acts as if it just came off the lot in 1965. They are just outstanding in everything they do at there shop. If you want it done right the first time take it to Integrity Automotive. Thanks George H.

ra
Review №78

Fast and efficient service. They definately have INTEGRITY when doing business. Told me exactly what needed to be done without adding in extra.

Br
Review №79

Called this place after a recommendation from a friend to get a quote on brakes and was told theyd have to see my brakes in order to give me a price on them. AKA I have more important things to do than wasting my time pricing a brake job for a potential new customer. Bad business.

Es
Review №80

I initially started going to Integrity because thats where my car maintenance was affiliated with according to my Drivetime documents but long after the warranty expired Im still choosing them over anywhere else. They work with you and your financial needs and keep you up to date with every step they need to take BEFORE they take it, and every staff member is very helpful even if they arent the ones assigned to your vehicles. Service here has always been quick and efficient.

Sh
Review №81

Awesome crew they have here! Really helped me out in a time of need and have been going back ever since for all the maintenance on my car!

Ed
Review №82

My Car was fixed fast so I was able to go to work on time very professional

Ta
Review №83

I highly recommend this place!!!! Everyone was very nice and went over and beyond for me. In the future this is the only place I will be using. Thanks again guys xo

Ch
Review №84

Mike told me everything that needed work in language that anyone could understand, even though I could have (should have done myself). I already knew what needed done and he was spot on. I spent a lot of money but it was all justified. I like the idea of the photos. Just adds to their name.

Ke
Review №85

If you want the job done right go to integrity. The staff goes above and beyond to help. High praise for Dan and Carlo.

Sa
Review №86

Fantastic service, positive guys great attitudes. Timely service and they worked with my schedule. Even cleaned the floor of my truck which was caked with dirt when I brought it there !!!

Fa
Review №87

Brought my car in because the Check engine light was on and my wife was experiencing problems shifting into reverse. I just knew it was the transmission. Let me tell you these guys are as honest as they come. I could of been charged 4k for a new transmission however I recieved a detailed report via text which showed the error codes, the problems and the solution(s). Come to find out that my transmission fluid was low and I needed a tune up along with an oil pressure switch. Saved me over 3k. Car is running great. They communicated with me throughout the process and was able to keep the cost low. I would definitely recommend checking Integrity out first before going to another auto mechanic!

Sh
Review №88

I called on a Saturday morning for an alignment on my truck I just lifted. Mike said they specialized in that area and to bring it in. They had my truck done in 2 hours and it was perfect! Steering wheel straight and tracked nice and straight . Very freindly guy. Ill definitely go back there again.

Ma
Review №89

Just got my driver side window regulator replaced... Very professional and nice. I got in and got out with the amount of workload they already had on a Saturday. I highly recommend them. Excellent job!

Gr
Review №90

I recently purchased a new car they assessed the vehicle and were completely honest . Everyone was friendly and had great customer service .

An
Review №91

Jim and all the other staff members are very friendly, polite and knowledgeable. I would highly recommend Integrity.

Pa
Review №92

Jim was great to deal with and if I need anything else I’ll be sure to come back here!

Jo
Review №93

The guys there are great..friendly and always treat your car as if it were their own. The work is outstanding and o yes.. guaranteed

ch
Review №94

Always friendly and fair. They will explain everything to you. An honest mechanic is rare. Mike has always been a wealth of knowledge.

Ka
Review №95

Would highly recommend! They are wonderful and they can be trusted! Always a great experience!

Ro
Review №96

Genuine integrity and honest. They live by their name

Me
Review №97

My best friend and I both had duel exhaust put on our trucks. Mike and Steve both at Integrity were professional, friendly, and made sure our trucks were in and out of their shop. I personally live in Virginia and I will make sure to take my truck there no matter what in the future. Thanks guys, the trucks sound great! See you soon!

Br
Review №98

Good company got my repair done timely but was expensive.

La
Review №99

They were great they treated me very well I would recommend them to my family and friends

Sh
Review №100

My truck was repaired in a very reasonable time but after I picked it up there was a leak from where the repair was made. Why four stars then you ask. Because I took it in and they made it right. They were very apologetic and the error was minor. They fixed it right up and I left very satisfied. I recommend them to everyone.

Information
24 Photos
100 Comments
4.4 Rating
  • Address:1971 N Black Horse Pike, Williamstown, NJ 08094, United States
  • Site:https://integrityautomotivenj.com/
  • Phone:+1 856-629-6906
Categories
  • Auto repair shop
  • Brake shop
  • Car inspection station
  • Oil change service
  • Tire shop
  • Transmission shop
  • Wheel alignment service
Working hours
  • Monday:7:30AM–6PM
  • Tuesday:7:30AM–6PM
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:8AM–4:30PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
Similar organizations