Found a car online dpoke with a representative named Omar all I can tell you about this young man is hes gonna be very successful and whatever he does because hes honest we drove 2 hours to pick up our car he went above and beyond. Everybody there was so friendly and welcoming us knowing that we lost our car hurricane Ida. The car was as expected he did what I asked by putting a bow on the car that was the icing on the cake when we pulled in the parking lot and my wife turned around and said that cars very pretty look they even have a bow on it, I played stupid and said where and she pointed to it and I said that your new car I cannot begin to thank you for the amazing service and support from your organization and Omar.

We had a great experience with Our salesman Omar. He was very knowledgeable and It was obvious within a few minutes, that We had gotten a salesman that knows his job very well. We had looked at Ford 150s elsewhere. However we felt more comfortable with Omar. We ordered the truck and it came in early. Omar went out of his way to try and get the bed cover that day. I highly recommend Coccia Ford they were all polite and knowledgeable.

Best car buying experience! I didn’t feel pressured what so ever. Each & every salesman/ manager I met made it feel like I’ve known them for years. Truly one of the nicest car dealerships for new or used cars with a hassle free purchase process!

A good place to get a new one used car, very friendly service and good follow up skills

By far the best sales service we have encountered. Omar. N. was stellar; from waiting for us outside, having our test drive vehicle on site and ready as promised, and making that human connection. We had visited another Ford dealership and left due to the lack of personal attention and rushing us to talk numbers and buy. We ended up purchasing the vehicle from Coccia the day we came, largely in part to Omar.

Great to deal with. No pressure and the vehicle (Lincoln) was all detailed and waiting for a test drive. Salesman Brad treated us like personal friends. Bought the car without much hesitation.

Mark R, Casey and Barry were great to deal with. I love my Explorer ST thanks again!

Go see Franko!! He is an absolute expert when it comes to cars. I had no clue what to expect, but Franko was able to explain everything in detail, and make the whole process easy to understand. Also, he has great connections for financing, and he was able to make some calls, shop around rates, and get me financing terms that I personally didnt think Id get. Highly recommend talking to him before you make a decision.

We started our day saying we were going to look at cars and once we arrived at Coccia, we felt at home. They have a great selection of cars and the customer service is fantastic. Brad was so helpful and the entire process was seemless. We will definitely buy all of our cars with them.

Great place to buy a car, no pressure and very professional. Frank and everyone else we came in contact with made it a pleasure to do business with👍🇺🇲

They make service appointments and make you wait 30 minutes before they take your car in the shop. 2. And half hours plus for an inspection. My advice is stay away use fast oil change facilities and independent garages for repairs and inspections. They should offer shuttle service like Motor World.

Friendly, courteous service. Outstanding job completing our last service requirements. Clean lobby and on time work. They do what the said they were going to do and on time.

Such great people Jeff and Dave are amazing at their jobs!

Frank Vieria and David Russell are the Dream Team My experience was exceptional! They both served our country and the service they provided was unparalleled to any other dealership I have encountered. Their expertise and commitment to the customer should be highly commended! A heartfelt thanks for going above and beyond and making my time a Coccia so enjoyable! You definitely created a customer for life with your genuine sincerity and kindness!! Everyone should shop at your dealership to understand what its like to have their expectations exceeded.

Jeff was amazing! My husband and I never had such a great experience purchasing an automobile. We just got a Lincoln MKC…so happy!!!

Very happy w my experience. Would def deal with them again!

Will recommend all my friends had a great experience

They make it easy to purchase a car. You text them information they require and when you get there, youre not spending hours filling out paperwork! They are all very nice to work with.

Just purchased a 2021 Lincoln aviator and we dealt with Brad Dwyer. He made the entire experience easy and stress free. I will absolutely be back when we are ready for a new car and definitely requesting Brad. Highly recommend this dealership and absolutely recommend Brad!! Thanks Ciocca and Brad!!

Dealing with Coccia ford was an AMAZING experience. Jeff Adomiak was helpful, patient, and informative in explaining everything and walking us through the all the bells and whistles of our vehicle! We are so grateful for his and Mark Aumick’s expertise and assistance! We will definitely be return customers!Thanks guys!!

We brought our ford explore for a recall. My wife set everything up with Juan. Everything went smooth. Dropped it off Sunday afternoon. Paperwork was easily accessible. We received a call from service. It was finished, we can get it. One of our biggest complaints with dealerships is the long waiting and explanations.At least I can say not at this dealership.The only reason for 4 stars is I hope this keeps up and we finally found a dealership we can trust. Will update....... ok changed my mind will give it 5 stars. But will still update.

I have never left a negative review, but the experience that my wife and I had at Coccia Ford on Saturday May 15th needs to be shared. We had arranged earlier in the week to test drive a vehicle that was traded in on Tuesday of the same week. My salesperson was very helpful and had the vehicle waiting on us for a test drive upon arrival. The automobile didn’t have a price yet. I asked for the price prior to test driving. He stated a price that seemed low. I immediately asked if it was a 2wd instead of 4wd and he likely could tell I was shocked at the low price. We test drove the vehicle while he had the sales team print out our estimates with cash down and trade in. We liked the vehicle and arrived back to be presented the paper estimates. He and I discussed that the price seemed too low. He said it was low, but it was their error and they would honor it. They were a company of their word. We went to office and he entered all our personal information into his system. We wrote our down payment check and patiently waited as he fueled up our new “used” automobile. We were so excited and thought it was so honorable of the company to stick to their word.After waiting 45 minutes - 1 hour in comes the managers. They were very short and rude and actually tried to make us feel bad for expecting to get such a deal. It was obvious they just wanted us to leave. He quoted me a new high end number( 1k above the new asking price).His peer then said we should just leave to save them the embarrassment of dealing with this oversight and they “didn’t have a car there for us”. He said that we should have known they could not sell it at the price they gave us. Are you kidding me! We had already acknowledged that the price was low. My wife told him again that we had already agreed that the number was low and were told no worries they would honor it. She clearly stated that we didn’t ask for this price. The one manager said that the salesperson was wrong, that they didn’t have to honor the deal, and we should carry our business elsewhere where better deals were being offered.Instead of lying to us and trying to make us feel bad for their own mistake, how about actually coming in politely and offering reasonable solutions. We were basically kicked out of the dealership. We drove 45 minutes to get there and wasted most of our Saturday morning. The shocker was to get home to find that the erroneous price we were offered was on their own website! It was not there earlier in the day. Hope no one was treated the way we were when they inquired. Again, we didn’t even know the price when we drove up. Worst customer experience we have ever had. We were treated like we were the ones wrong, made to feel guilty and treated as if we didn’t belong there. We would have likely still bought the car, after all we drove there expecting to pay more.The crazy thing was that the one manager agreed that the other manager was rude and out of line. He said he was from the other side of the business and that is why he stepped in. Maybe it was a strategic good cop bad cop approach but looked very disjointed and dysfunctional on the surface. Not exactly great teamwork or effort in delivering a great customer experience. Perhaps they went back into the office and had a good laugh at our expense.For clarity, the salesperson was not at fault. He wasn’t allowed to come back and see us once the management team was involved. Never again Coccia Ford, we took your advice and carried our business down the road.

Sales and service are top notch. This is our 2nd Black Label Lincoln from Coccia! We esp like our salesman, Brad!

Its always a pleasure to do business with this dealership, Lori, is always helpful and polite, and Abdul is the best salesperson there.

Fantastic buying experience! Salesman (Jeff) was very knowledgeable and friendly without being pushy

Fair salespeople. Not a lot of pressure to buy; none, really. Would absolutely recommend. Bought a new F-150 from Coccia. They by far have the best selection in the area. If you email them questions, a real person will actually answer them. Ask for Jeff, he set me up good. Service after the sale (oil changes, etc.) has also been satisfactory thus far

I lease my cars from Coccia. Currently have a Lincoln MKC SUV that I love. Their service department is excellent. I highly recommend them to anyone looking to buy or lease.

Excellent Service in helping my sister find the right car. She loves her Kia.

Horrible service dept. I took my Escape to Coccia Wilkes-Barre for diagnostics on an occasional hiccup under load, ( I had this issue for six-months or so.) they came up with engine trouble and offered a $2200 repair which I refused. They handed me $ 400 bill that I paid. Upon leaving the service center, my car was running horrible and had to be towed after a mile - timing was shot.I had the services they recommended performed with OE parts at my local repair shop (Ford Specialist. All recommended repairs were completed at a cost of $1600. The car ran exact as it had before I took it into Coccia - same hiccup under load.I was now out $2000 plus rental car for two-weeks. I then the Escape to Barber Ford in Hazelton, they diagnosed it with transmission issues. I took it to the transmission shop and the issue was repaired.I asked Coccia for my $400 back for bad diagnostics - gave them the Barber Ford diagnostics and they refused. I though I was being fair asking for the money bad for the bad diagnostics and not the $1800 in repairs I was out,.Since this experience, I purchased a used F-150 from Barber Ford and a new Transit 350. Before both purchases, I gave Coccia a chance to make good on the $400 bill - they refused.I will be buying two more Fords this year, I now go out of the area to other Ford Dealers to buy my cars; I suggest you do the same, this dealership will not stand behind their work.Brian McCannAegis Digital Systems, LLC

Very nice employees. Good service. Very happy.

They listened to our needs. What we needed for trade in and where we needed to be with monthly payment. They did every thing in a timely manner. Very happy with our Lincoln Corsair. Will do business with again.

I traveled 2-1/2 hours from Syracuse, to this dealer to look at a used vehicle that had come available. Once they knew I was coming, they held the vehicle for me, even after getting other offers before I arrived. The entire staff was incredibly friendly and attentive, without being pushy. The finance dept set me up with a really good deal too. I have to say it was the best car-buying experience I have ever had, and this is the 10th car I have ever bought. Even though I was buying a used car in a lower price range, they made me feel like I was purchasing a high-end Lincoln! The entire staff made me feel like family. Highly recommend this dealership. Special shout out to Lori and Dave!! Thanks again!!

The service was fantastic. Great service. Even washed my car...

I just purchased my 3rd F150 truck from Coccia and my 5th vehicle overallthey treat you like family not pushy. I told them what type of truck I was looking for and Lori made it happen. Great place to deal with I would recommend checking them out

Great customer service. Happy to be their customer.

Call Jeff Adomiak at Coccia Lincoln! My wife and I recently purchased a Lincoln Nautilus from Coccia. We cant say enough good things about working with Jeff. He knows quite a bit about the Lincoln models and features. Jeff even showed us how to use the automatic parking feature. He is straightforward, made the process easy, and it was fun working with him to buy the car.

I had some repairs done on my Ford and it was done quickly and professionally and Im very happy with the results. Thank you to the technician who performed the repairs

Thank you all ...at Coccia Ford Lincoln... Service & Price.... the winning combo!

Lori was so nice and helped my parents get in a car perfect for them!! She was understanding, caring, polite, and gave us the best service in comparison to 3 other dealerships!! Thank you so much!

Im very disappointed with this dealership!!! I give them a zero 👎

TL;DR version: Coccia Ford did not honor their promises or used car warranty. Its a shame because the sales team was great and the transaction was great until this point, completely ruined over a $450 part that was broken prior to purchase and signing papers.On 11/14/2020, I went to look at a used 2015 F150. I was interested in the vehicle and looking to make a sale. 11/14 Truck SYNC media bin door would not stay open no matter what. Salesman took note and said hed have service look at it 11/16 Truck was delivered home, paperwork was signed. Appointment was scheduled for media door. First drive after receiving, very noticeable vibration from the rear. 11/16-11/20 50 miles on wide variety of roads and the vibration was still there. I had a warranty through Coccia for 1 month or 1000 miles. 11/24, appointment at 8 am. Sat until 12:30pm - door was bad, had to order it. CLAIMED rebalanced a tire and vibration was gone. Got halfway home (15 miles), vibration was not gone. Returned immediately, 1:00. 1:30 called in told that it was AT tires and 3 separate technicians verified that replacing tires would help 1:30, leaving with nothing fixed. 11/28 Bought new wheels and tires at their advice. 11/29 Went to put new wheels and tires on, noticed how many different sets of weights were on the wheels (hammer ons, stick ons, and multiple large groupings of the stick ons). Wheels were rusted fast to the hub and had swollen lug nuts. While this is purely speculation, I dont believe Coccia even removed a single wheel when I brought the truck for vibration. 12/1 New wheels and smooth road tires confirmed the issue remained. Called local dealer for a second opinion 12/3 Appointment - service tech immediately knew something was wrong and discovered the parking brake actuators failed and were partially engaged and was causing the vibration. Covered under my FordProtect Warranty, $100 + tax deductible. Called Joe Coccia to discuss the reimbursement for warranty and the media door replacement. Agreed to the reimbursement and said they would get the door swapped out with another trucks but had to locate it, because they did not want to order the $600 part new. I did not push for reimbursement of the tires their service department told me to get. Parts arrived and that issue was fixed on 12/8 by local Ford dealership (not Coccia). 12/8 confirmed vibration was gone 12/10 called service again, they said the part was not sourced and it was something Id have to speak with Joe about since he was not willing to order the part new due to cost. 12/14 called Joe again, left voicemail. Got a text at the end of the day from Joe for a picture of the media door that was broken. I sent picture and also proposed reimbursing me $450 for the part I found and Id order it myself and take care of it out of my pocket. This would have saved him $150 off the cost plus the labor of service department. I received no response. 12/18 I asked for an update. Still looking. I sent this text, Its been over a month since I pointed it out as an issue before even buying the truck. 11/14. I signed the paperwork 11/16 and brought it in 11/24 for service, where I sat the majority of my day to have nothing done to my truck, which had two failed parking brake actuators with a vibration that was noted immediately by the service technician at a different Ford dealer. Although Ive called weekly for updates, Ive been very patient and flexible up to this point. I received no response but text was read.Filed this with the BBB on 12/20. I did receive a check for $100 for the warranty reimbursement but received no response through the BBB and did not receive any additional correspondence or reimbursement for the broken media door so I am leaving my honest review.

The staff is great and helpful

Awesome. Great service. Got me right into the truck I wanted. Omar is an excellent salesman.

My sister and I could NOT be happier with the experience from start to finish. As a current Flex owner, she has been wanting another one for quite some time and after a less than favorable experience at a local dealer on Long Island (whom shall remain nameless), we ventured out of the tri-state area and found several available at Coccia. Frank Vieira lead the charge and held the car for us, even so much as to pull the car around to the front of the showroom and put a HOLD ticket on it before we even got there, ready to go. He was beyond professional and courteous; made us feel like friends rather than strangers. KUDOS to YOU Frank!From there, the entire process was seamless. They worked with her on her 2013 trade-in Flex and put her into a 2019 Flex without any hiccups. Dave Dixon got us through the extensive, but not surprising, paperwork including the extended warranty options WITHOUT any pressure to purchase, even though she did in the end as an extra insurance policy.All in all, it pays to venture out of your comfort zone to find what youre looking for and you might just have a better experience with out-of-state dealers than locals. Thank you again Frank for going far and beyond the unexpected and for making my sister happy, and to David for making the paper trail go quickly, smoothly and without incident.There is no doubt in my mind that I would gladly, and without hesitation, get my next Ford or Lincoln (new or pre-owned) from Coccia!!!!

Easy buying experience today.

Excellent, timely service... I accidentally mixed up my dates, showed up a week early and the service dept. accommodated me. Thank you!

What an amazing experience!! Ive never met more professional people!! Amazing and thank you all so much!! The Denbow Family!

Thank you Coccia for EXCELLENT customer service, kindness and professionalism. I can never say enough about how wonderful this team is and will never go elsewhere. THANK YOU!

Will never go there again. They think people are stupid.

I wanted a smaller Lincoln SUV primarily for my wifes use. Found a CPO 2017 MKC at Coccia Lincoln. John Kuna our salesman was very easy going and pleasant to work with. Absolutely no pressure and the car was exactly what we had in mind. We made the deal and my wife loves the car. In my estimation both John and the dealership are A+++.

I know from experience, its tough times in the auto dealer industry. Didnt stop Mike Hallock from putting me in an awesome 2014 Edge. I had one of the smoothest and most comfortable buying experiences Ive ever had at Coccia!

From sales to service, Coccia Ford Lincoln is a great dealership to deal with. I have purchased two used vehicles from them and not once had any problems. My sales person was John K. John is always there to answer any question, very knowledgeable about the vehicles he sales. The dealership offers great automobiles with exceptional value. I had my first Coccia ford vehicle back a couple of times for service and you receive the same great service from them that you do from sales.

Couldn’t be happier. From my first phone conversation with Alexa, to my sales experience with Jeff, right through the finance process with Dave. Their knowledge and professionalism was second to none!

I was there recently just for a oil change. That went well.Very surprised that the recall wasnt performed.Also, 8/6/2020, called 6 times, left a message did not receive a response at all.Also sent an email and did not get a response.Unbelievable!

I made a call to service with the hope that they could help me figure out my door pin. When I called I spoke with a gentleman in service who stated I needed to be transferred to parts. After being on hold for just shy of five minutes I got through to parts. I was then told it had nothing to do with the parts department and would need to schedule a time to come into service to have them hook up the truck and find out what the default code is. When I asked to be transferred back to service I was made to feel as though it was a major inconvenience and was again put on an extended hold. However this time I was on hold then hung up on. Hopefully sales is doing well because they just lost a service customer. Don’t waste your time. It would be worth the time to drive a little further out.

Coccia Ford Lincoln was an excellent buying experience. All the staff was amazing and very helpful.

The services were outstanding and friendly staff.

The people make a difference. My sales guy John K was great. Ill be honest I am a difficult person to deal with when buying a truck. I am picky about what I want and I am forceful when it comes to what I want to pay. John was beyond friendly and professional. So were the rest of the staff I dealt with. They all made me feel like they didnt just want to sell me this vehicle but they wanted me to be happy with whatever I got. I wont lie the last family vehicle we bought was a Honda and hadnt considered Ford for anything but trucks or Lincoln for anything. John and the rest of the staff at Coccia changed my mind. Id buy from here again without a second thought.

I definitely had a great experience with this dealership, Sales Rep Brad was over the top on customer service. He made it possible for me to get the truck I wanted. I left very satisfied with my purchases and I will be going back to see Brad for my next purchases as well. Thank you !

Excellent experience buying and following up

Purchased a new Corsair. Easiest car buying experience ever. This is about our 16th car or so and the process was fair, smooth and enjoyable. Mark and manager, Casey were responsive and relaxed. Selection of Lincoln models was fantastic.

Excellent customer service! Frank V. was friendly and listened to what I wanted. Not pushy at all. I highly recommend buying your next vehicle at Coccia. And ask for Frank.

Their staff is kind and friendly and they get you in and out in a timely fashion.

Had a part I couldnt find at any parts shop. Without them my car would be junked. Part was packaged and N,O.S.

John Kun, Coccia Ford is the sweetest most honest salesperson...just llike a great neighbor who looks out for your best interest. Great car Echosport too

Had my Lincoln in for service Frank in service is the best always helpful professional and courteous makes every visit a pleasure . Will definitely keep going back.

Drove from Connecticut to purchase a vehicle.Dave Dixon and Mark Rodriguez made the experience stress free.I recommend Coccia :)

Excellent customer service, easy to deal with. From Patrick Yearing in sales, Barry Williams in finance, and Frank Dominick in service. They have all areas covered with excellent people. I will never buy another Ford or Lincoln product anywhere else.

They do good work .. I take my 2017 f350 anytime I have a problem.. the only issue I have is.. there hard to get ahold of in there service department .. an no one calls you back when leaving a message..took me a couple of days ..they really need to make it easier to make appointment.. other them that the staff is good an friendly ..

This dealership is my place to go for parts. Very professional. Thank you.

They were very nice and helpful. Got to test drive a few vehicles. They didnt seem pushy to me. Have many different models and colors. I would recommend them.

Just purchased our second vehicle from this dealership. Mike Hallock in ford sales is the best guy I ever purchased a car from. Will always make the 40 minute drive to this dealership to buy a vehicle best sales team around.

Great service team. Bob is the best.

Bought a Ford F-150 from Mike. Great people to deal with with exceptional customer service!

Holding tll 11- 3 .on the 2017 MKC.

I have owned my Fusion for almost 3years and love the car. I am however very disappointed with the trade-in value. The value at 2years dropped $14,000 and at 2 and 1/2 years dropped $18,000. I have purchased 5 new Fords since 2005 but will buy no more. The Coccia Dealership is terrific to deal with but Ford Motor Co. flooded the market which dropped the value of the Fusion. In closing, I love the car and the dealership but lost entirely too much money.

Amazing dealership.I had a problem with another Lincoln Dealership and they were AWFUL.From the second I called they got the Lincoln I wanted in 1 day!!Had no problem getting a lease and they were all just so wonderful.I promise you will love this dealership.Finance guy was amazing too I forgot his name 😊sorry!!EVERYONE IS WONDERFUL I PROMISE YOU WONT REGRET GOING THERE

The car shopping experience was wondering. There was no pressure, Frank was professional, personable and easy to work with. I Highly recommend Coccia Ford Lincoln and Frank. Thanks you for making our purchase such a great experience.

Fantastic customer service in the parts dept and service! Thanks to all the staff

Weve purchased 3 cars from Coccia Ford, our experience was wonderful. We will never buy a car anywhere else!

My wife and I stopped in to review a specific used car last week and had a great start with the sales team. However, the first car we looked at on the lot wouldnt start and needed a jump start, so not off to the best start. Regardless, we did test drive it and it seemed nice but we decided to look at a few additional models and felt comfortable with our sales person. Each of the used cars we looked at had some minor issues (e.g. moisture in headlights, taillights, scraps in bumper, paint damage, seat damage etc.) which is expected with used vehicles but we thought the prices were a bit high. Further they offered less for my trade than what I found with Kelley Blue Book prices so we looked to negotiate a little. Our sales person seemed to care about our thoughts and opinions and treated us with respect but he needed management to negotiate.Our initial request was responded by the manager that he wouldnt waste the time to bother Mr. Coccia on the golf course with my request. As you can imagine my wife and were offended by this comment and left shortly after. I did receive an email a few days later with a reasonable offer from our sales person, that Im not sure why couldnt be done in the office, but I digress. I responded that we were very close to making a deal and asked to consider taking off only a few more hundred dollars in order to balance out the minor damages and what I felt was a low trade offer. In return Coccia would recognize and appreciate our concerns and ultimately hopefully develop a long term relationship. Only a minimal effort was returned and alas our hopes of building a long term relationship ended.About 10 years earlier I had a similar experience with Coccia yet was willing to try again. Unfortunately, I still didnt feel we were truly valued as customers and for only a few hundred dollars disappointed that we were unable to start a mutual relationship. I certainly understand that Coccia is a business but believe that people should also matter just a little more.

Excellent service department and amazing salesmen. Ive bought 4 cars from Coccia over the past 10 years. Each time was a great experience. I take all of my cars there for service too, no matter the make and model, they do great work.

Over the years I have purchased 7 vehicles. They ranged from used to new. No matter what vehicle was purchased the sales,finance and service group I received 5-star treatment. They consistently live up to their commitments.The latest purchase from Ginny Kutzer went as smooth as the previous ones. Ginny had to do a little research to match our requirements but none the less she came through in two days and we drove out to our complete satisfaction. Top quality franchise with top quality personnel.

I purchased a Ford Fusion Titanium this week and was so impressed with service I received at Coccia Lincoln Ford in Plains, PA. Frank Vierra was my sales agent and he made purchasing a car easy and convenient. He took the time to explain everything to me. NO pressure was the best part. He wanted me to feel comfortable with my purchase. I will most certainly return to Coccia Lincoln Ford again and I will ask for Frank Vierra to help me on my next purchase too. Also, the finance department was fantastic. Ask for Tom to help you with finance. He was so calm and put me at ease as well.

I had the unfortunate experience of being in a serious car accident recently. My Lincoln MKS was a total loss. On top of healing, I was researching used Lincolns like the one I had (for only five months) to purchase a car just like mine and to receive a fair settlement amount from my insurance. I found a car online at Coccia Ford, called the dealership, and spoke with Frank Vierra. His offer to hold the car for me until I could get to Wilkes Barre (I live 5 hours away) was very much appreciated. He was very understanding, informative and kind on the phone and through following text correspondence. When we didnt make the trip to Coccia Ford because a used car became available in our area, Frank was again very understanding and kind. I wish we could have done business with him.

Great service great people

Great place. Omar was very helpful and Id recommend him to anyone.

Excellent customer service acquiring my new vehicle from John Kuna in sales and general manager Abdul Al-Saigh. Thank you again.

Amazing family friendly dealership. Purchased my first new car through them and had an excellent experience. They include lifetime state inspection with a new car purchase. Very good for parts and service as well.

Great customer service!

I purchased a 2012 Lincoln MKS with 42,000 miles and in mint condition from this dealership. They handled the majority of the deal right over the phone. All we had to do was hook up our insurance and sign the papers at the dealership and we were done. Brad Dwyer was my sales representative and he wasnt pushy, but professional and yes, funny. He took his time walking me through the entire vehicle. He pointed out and explained every button, navigation and even took the time to sync up my phone. He also took care of a minor issue with the tire air indicator, made sure the oil was changed and filled the tank with gas. It is a GORGEOUS car and I am so happy with it!

No complaints! Dropped my vehicle for service. Received a loaner, not the best. My vehicle was repaired and serviced without any issues. Im very happy with my service experience. Second time around my loaner was brand new. Highly satisfied.

I purchased my Ford Focus about 2 months ago from John Kuna, who was absolutely excellent. However, the car has already had to be serviced 3 times. I live about 30 minutes from Coccia but only 5 minutes away from Gibbons Ford so I contacted Gibbons when I heard a rattling noise underneath my car. Gibbons checked my car and informed me that the rattling noise was because half of my exhaust shield was missing and that it should not have been sold to me like that. It was not warranty work so Gibbons instructed me to contact Coccia and tell them it needs to be replaced. I contacted the service department at Coccia and told them how I had the car at Gibbons and that they told me my exhaust shield needs to be replaced. The man I spoke to made me an appointment, and lead me to believe it was going to be replaced. I drove 30 minutes down there to drop off my car for my appointment. I also informed them of shuddering my car was doing when I accelerated. The man from the service department called me when the car was done and said that they were unable to fix the heat shield because they needed to order the part, and that I would have to make ANOTHER appointment for next week. I told him on the initial phone call (when I made the appointment) that it needed to be replaced, he should have told me then that the part needed to be ordered and ordered it before I drove 30 minutes down there for no reason. Also, when I picked the car up, he informed me that the shuddering was fixed. I asked him what was wrong with it to begin with and he replied with “I don’t know but it’s fixed.” That sounded extremely fishy to me, so I asked for paperwork. He denied me any paperwork and told me that he would give it to me next week when I came back down for the heat shield to be replaced. He handed me my car keys and when I asked him where my car was parked he replied with “outside.” Sending me and my father on a scavenger hunt through the parking lot to find my car, in the pouring rain. I contacted the manager of the service department to address these issues, including the man sending me on a hunt to find my car, she was extremely nice and couldn’t apologize more. She sent me the paperwork that I asked the man for in the service department and I learned that the shuddering was because I needed a new clutch. She told me when I brought the car back down for the heat shield to be replaced, that her and her co-worker would put something together and “take care of me” to make up for me having to make several trips back in forth to Coccia. I brought the car down to be fixed yesterday and picked it up today, nothing was done to make up for the inconveniences. Once again, when I asked the woman where my car was parked, her reply was “if it’s not in between these two buildings, it should be behind the Lincoln sign.” Sending me on yet another scavenger hunt to find my car in the freezing cold. It took me and my father five minutes to find the car. When I had my car serviced at Gibbons, they pulled the car up for me, even offered me a bottle of water. I am extremely disappointed and wish more could have been done as the manager promised. Since nothing was done to make up for these major inconveniences, I am just now left hoping that this review will save the next person from making the mistake of buying their car from Coccia.

Bought our 2015 MKX through Frank and Patrick. Their patience and courtesy were second to none. Barry in financing was also helpful. We could not have had a better experience, especially being out of state!! I would recommend purchasing a vehicle from Coccia to anyone.

Kevin Uren is my go to guy when choosing my new vehicle he is so helpful and always takes the time to make sure Im choosing the right car for me and my family! The manager, Frank is also so helpful and always gives our family GREAT deals that I cant resist!! excellent place to go when looking for a great buying experience!

Hi,we would like to thank Jeff for all his help for trying to find us the best deal.He was very informative, very polite and, everyone there was very nice. So, we highly recommend this dealer.Ty again for all your help.

Took my truck in for its first service recently. I waited at the dealership while the work was done and was very pleasantly surprised to be in and out in about an hour. Everyone there I interacted with was extremely courteous and friendly. I will definitely be going back.

Brad Dwyer was our salesperson and he made our car buying experience enjoyable and fun! Looking forward to purchasing from Coccia again!

We love Coccia! Just purchased our 2nd vehicle from Coccia and could not be happier. Lori Thomas and the entire staff assisted us in every aspect of the purchase process. We have left with the vehicle that we wanted and are extremely satisfied with the wonderful customer service we received. Thank you Lori we are Coccia customers for life!

I can’t believe I didn’t reach out to this place first. Speedy service. Got my car in and out. Made an appointment for my escape right away. No waiting weeks out. THANK U COCCIA WILL BE COMING TO U FOR MY SERVICE NEEDS FROM NOW ON!!!