Bethany Y. was crazy helpful with lipstick, special ordering an item out of stock and spent almoat an hour helping me pick perfume and register/check out.Cammi was also stellar, offering to help me even though it was already well past her shift.Great teamwork and customer service! Thank you both!

Came for some last minutes gifts and and Lindsay was amazing! She helped me find some perfume and colognes that fit the people I was buying for perfectly. She was so kind and courteous. It was an easy trip and I will for sure be coming to this location again on the future.

I should know better by now than to shop at this location because they never have anything in stock. I don’t know if the employees just don’t do their jobs or if the west mall just doesn’t have the funds to order products, but even before Covid this store location did a poor job of keeping products ordered and in stock. You might as well make the trip out east or to Bradley fair if you want anything that is strictly supplied by Sephora.

Super nice and knowledgeable! I’m not sure where people are getting “pushy” from. They only make around $9 an hour without commission. I love Sephora! This one is nice, it does have a smaller selection but you can always check online or call to make sure they are carrying the product you are looking for. I will continue to shop here!!

Dont shop in there just Penneys clothes.

They have a great selection and prices are fair.

Sold out of a lot of products, worker not helpful

Literally the worst Sephora. They continue to hire the rudest of people. They just seem like they don’t want to be at there job or if you ask anything of them they roll there eyes. You can feel the tension between workers.

Theres a girl here, been here for a while (sadly never catch her name), darker complexion, who is absolutely wonderful. She has never made me feel judged or less of a woman for not knowing EVERYTHING about makeup. Shes super polite, helpful and sincerely cares about her customers/job. Went in on Sunday and she was super friendly, like usual, and when I got my birthday gift her and the girl ringing me up(also didnt catch her name) :( wished me a happy birthday! I dont go to Towne East or Bradley Fair because those employees have been nothing but snobby and unprofessional to me... keep it up towne west! I LOVE this location!❤

Good products

If you have to get makeup go any where else. This store consistently hires the Rudest, pushiest sales people I have ever met. They accused me of being dishonest when it was one of THERE employees that was trying to scam ME. I have witnessed them flat out LIE to customers just to get a sale. This JCPENNEY is a good store but they would do better without this sephora inside of them. I would go to Ulta instead anyday. The stores are cleaner, the employees are kind AND honest and the prices and products are better.

So many great products!

Sandy is the best! She always helps me with all my quedtions on how tos anddd is always has on a friendly face.

Very greatful for the help with makeup and facial wash!! Excellent service

Did not have what my daughter was looking for but found it at another store and put it on hold. GREAT SERVICE

Ive been there a few times and Im unimpressed of the customer service and willing to help a customer. There seems to be a lack of wanting to help at this location.

Very eagre to answer quiesion

Not sure