user
Public Storage
12351 W 44th Ave, Wheat Ridge, CO 80033, United States
Appearance
Public Storage
Comments
Mi
Review №1

Jo the manager is the best thing about this location. She made checking in a breeze and throughout the year I have been here she is always nice and pleasant to deal with. I would recommend this location because of her.

TH
Review №2

No complaints with the unit, price is a little high but not too bad. However, the office is practically never open, so good luck if you need to do anything in person. Probably going to move out soon, but Im also lazy lol

DM
Review №3

Jo is wonderful. So very helpful during our stressful move. I sincerely appreciate her assistance and foresight in the moving and storage process. Thank you Jo!

Ka
Review №4

Unfortunately, I had an awful experience at this facility that management is unwilling to make right. A locksmith came and cut the wrong lock for another customer, cutting mine instead. They replaced my lock, but did not notify me of this at all. I went to access my unit after office hours, and I was unable to access my unit. I returned the next day to figure out what happened, and they were unable to locate the key for the new lock. I then had to wait 4 hours for someone to come and replace the lock yet again. I understand that things happen, but my request for even the $25 replacement of my personal lock that had been cut was denied. I was told I would need to show a receipt for the purchase of my lock I had for years. This situation is extremely frustrating because management made 3 errors that caused me frustration and time, yet there is no effort being made to make this right. I have tried to contact the supervisor, which goes to VM and does not get returned. Very disappointing customer service experience overall with this facility.

Ma
Review №5

Mojo was super helpful and got me signed up in a hurry when I was having some issues.Big thumbs up!

Ne
Review №6

The best service I had, Jojo was really interactive and made things really easy, would recommend the service to friends and family

An
Review №7

Very nice management. It was easy to get a space. Would definitely recommend.

Ka
Review №8

Jo, was very helpful. My reservation was not correct and she fixed it and put me in the unit i needed.

Ka
Review №9

Jo was so helpful when we discovered a large truck would not fit. She called around and found a Public Storage unit that fit my needs. I was very appreciative.

Ki
Review №10

Michelle randomly stopped to help us with the door getting stuck, and she had a screwdriver in her hand like she already knew what was happening. She was super awesome & friendly. It was divinely timed. Thank you Michelle!

Da
Review №11

Had a 26’ foot truck and drive up was easy and made for quick unloading

Ki
Review №12

Jo is very friendly and extremely helpful! I would highly recommend this storage facility, and her service! She is awesome!

Ta
Review №13

Phenomenal service! Highly recommended!

Ch
Review №14

Good place to store what u need

Gr
Review №15

Jo is a very good employee she needs a rise there is no potholes in the parking lot like 80th

La
Review №16

Needed to reserve a unit close to our other unit. First woman mentioned an available site near ours. I attempted to complete the reservation online and it gave a different unit # which wouldnt work. Called back and spoke with Jo who reserved the unit, or so I thought. Went to complete reservation online again and was given yet another unit #. I called again and the original unit I wanted had already been rented to someone else despite the fact that we had confirmed a date and time for us to come in and complete the reservation for the unit we wanted. No other units for same $ were available near ours. We are travelling from out of town for a few days to handle things so this is a horrible inconvenience.

Di
Review №17

Michelle was great! Super great customer services. I love the fact that she knows the people that rent there makes it feel more homey knowing that she cares about the people and their belongings. I would recommend people to come in when Michelle is here. I guarantee that she will be nice and make sure that you get what you need.

Ty
Review №18

Jo was great. Super friendly

tr
Review №19

Made check in super easy. Convenient location to I 70. I’ve visited my unit a few times and each time has been a breeze.

Ky
Review №20

Nicole is awesome! Helped me get into my unit right away and made the check-in process incredibly easy.

Ra
Review №21

Jo was extremely helpful and quick to help me get what I asked for.

Da
Review №22

Moving is one of the most stressful times in anyone’s life.... if you are in need of emergency storage and are lucky enough to have Jo from Public storage on 44th at Ward rd in Wheat Ridge, your move is already getting better. Thank you so much Jo for working with my mom on the phone, with me in person, and of course your mastery of the technology to effectively describe how to help us help ourselves. Jo, our business interaction was all of 10 minutes and inside that timeline, you helped me make two separate reservations. You are clearly an asset to PS and I will be reffing you when I discuss my move. Damon Whittle - InspiredEvents and Adventures. (I need to update my profile).

Co
Review №23

Jo was very friendly and helpful in my move out.

Ch
Review №24

I don’t usually write reviews but after speaking with Dawn I wanted to share how friendly and efficient she was at answering all my questions. I will definitely be recommending this location to my friends and family. Thanks again!

Me
Review №25

Jo was very helpful! She answered all my questions and was knowledgeable about the size of unit I may need. She made this process quick and easy! I highly recommend this location for your storage needs.

Da
Review №26

Came here looking for a unit to rent and the lady up front kept telling me on how to wear my mask.I needed a 5x10 or a 10x10 but if youre going to critique me on my mask then Im going to just go take my money elsewhere.

Ri
Review №27

I went there today, the lady, sorry I forgot her name but she was very nice, explained everything and showed me the 5x10 unit that I rented before anything was signed. It was a pleasure dealing with someone with great customer service and knew about the service.

Jo
Review №28

Jo was fantastic and is a very lovely lady! She mad getting a storage unit easy and understandable. This is my first time and was alittle worried I wasnt sure how this all worked. The place is gated and has multiple storage units inside and outside. Thanks for having me as a customer!

Br
Review №29

So I was greeted by a very warm and professional lady ( Kristin). Kristin help me with every aspect of the rental process. We determined my rental needs the size of the unit, she walked me through the rental agreement. She is was knowledgeable in insurance and help me with access to the property. She made sure I was comfortable with everything we went through. I cant say enough about how well the service is here. Also loved the fact that everything was done electronically, no paperwork! Wow great experience!

Je
Review №30

Jo is the absolute blessing... Place is always clean and they are always so friendly.. would re recommend them to all my friends and family..

Su
Review №31

Jojo was so patient and helpful I’m helping me get my unit situated! Highly recommend!!

Gr
Review №32

Jo was awesome! Promptly got me set up with exactly what I needed, very helpful with all my questions! Never had such exceptional service at a storage place before! Thanks Jo!

em
Review №33

PLEASE READ. Zero understanding for a firefighter!!My boyfriend rented a storage unit through these folks and everything was great at first until he went to take his things out of the unit today. He is a firefighter for the city and was on a 48 hour shift- so he couldn’t take his belongings out until the 2nd. Because of this he was charged the full month amount as they don’t do prorating.Now I completely understand this was in the contract and they didn’t do anything wrong here, but come on. I would think that on occasions like this, there could be an exception. What a way to repay those folks who protect and serve... not a class act move in my book. Just think about the fact that he is one of the brave men and women that will come for you no matter what the day or hour and you couldn’t extend what in my book is common courtesy to those who are MUCH less selfless than you.He misses Christmases, birthdays, thanksgivings and life events saving folks from car accidents, over doses and fires and you can’t give him this because he was working 48 hours in a row and couldn’t make it to the storage unit before then... Hope that 300 dollars was well worth it to you. 👌🏼

No
Review №34

Had my unit broken into. Over 15 thousand dollars worth stolen. Was not notified by Public Storage although they were aware.Not a safe location being near the highway and the security is lacking (no cameras) pretty easy target, beware.

Ch
Review №35

Mary and My were extremely helpful and attentive. I really appreciate the ease of service and the great company form both of them! Thank you

Mi
Review №36

Jo was a big help with renting me a new unit. She was very friendly and helpful. I would recommend this location based on my experience so far.

Gl
Review №37

I heard most their cameras dont work what kind of security is that for my stuff.

zi
Review №38

Hanne was so warm and helpful, she went out of her way to make the experience efficient and easy even going so far as to showing me the pace beforehand and ensuring my code worked. Never felt so comfortable and confident in staff or facilities as they were impeccably clean, secured well and modern. Very impressive.

T
Review №39

Jo has been very amazing and very understanding. I would recommend renting a storage unit from her location. She is a very sweet lady.

Is
Review №40

Hanna was great! We just sold our house and needed a place to store all of our items and Hanna was so helpful in giving us storage container sizes and she made us feel really good about where our things were being kept. It was definitely a good experience!

Da
Review №41

The manager is what makes the place great! Glad of all places we found this one. Wish they had more availabilities but overall satisfied with how it was handled.

Ka
Review №42

Great experience. Joan was extremely helpful and pleasant. Came in looking for a particular size storage unit only to realize that it might not be big enough. Joan was extremely helpful in looking up prices and other sizes both at this location and other public storage locations. She was extremely helpful in helping me get a unit to suit my needs.

Ma
Review №43

Very nice lady. I felt very welcomed. I will recommend this place 100%!

Sa
Review №44

Such a nice woman who helped me get my unit!

C
Review №45

Went in to ask a few questions and didn’t know exactly what size I would need but Michelle was very helpful. She let me look at a few different units and was very patient and polite with me . I will most definitely be back to rent in a few weeks when I am ready.

Ad
Review №46

Recently my roommate and I had to get a storage unit for our move. I arrived on site to get everything we needed and we were helped by Kristin. She was awesome. She helped us with everything and made our whole experience easy and enjoyable. She was so nice, helpful and personable. I’d come back and rent here again just cause of her

Lu
Review №47

JO was the sweetest person to help out and ask many questions and she knew the answer. I came early and went inside the office and we would talk and she would introduce med to another tenant and she was great. She sent beyond the duty of her job. You Rock JO!!!!!THANK YOU LU.

Ro
Review №48

Met Jo at this Public Storage- Ive never owned a storage unit before. She helped me pick the right size for a great price! She made this process so easy for me and helped us get a cart to move, and recommended a mattress cover for my bed. Thanks Jo!

Ka
Review №49

Rented a 10x10 drive up unit online, for some short term storage needs. Easy, affordable and convenient. Michelle was onsite and finalized all my paperwork. She was friendly, efficient and professional. We got our unit and got unloaded in no time. Unit was clean and just what youd expect for a 10x10 storage unit.

Ca
Review №50

I have rented space at this location twice - once for business and once for personal. I have found the staff to be helpful and conscientious. The location is clean and secure. Jo, the manager is especially helpful and respectful of her customers. She goes out of her way to be sure they have what they want in a very efficient way. I will be completing my move soon but would come back to this facility for any additional space or moving supplies I need in the future.

Sa
Review №51

The unit is nice and a really great value. The location is near and its clean and well maintained. The staff are super friendly. I reserved my unit online and received a follow up phone call from Jo, she was really nice and setup a time for me to come in a finalize the lease. When I arrived Ken showed me the unit, how to use the locks and how to use the gate. He was really thorough, very friendly and answered all my questions. This Public Storage is a great value!

Ca
Review №52

Jo is extremely helpful, knowledgeable and friendly. She made a stressful day end on a fun and happy note!

Ke
Review №53

I was truly wowed by Crystal’s customer service, professionalism, and genuine friendliness, composure and smile added to the business at hand, no matter the weather as it was frightfully cold, wet, and snowy. She had all the answer for any and all of my questions and a few relatable anecdotes as well, making the experience overall enjoyable. I feel she went the extra mile and got the feeling that is just the way she works ...I’m super happy with my decision to stay with Public Storage!Thank You Crystal!

Ca
Review №54

Jo was wonderful! Cheerful and very helpful in getting us reserved and all the paperwork done quickly and efficiently.

Le
Review №55

Jo is an absolute angel on earth. I spent an hour with her accumulated over two days and I love her dearly already. She was helpful and lovely and we had wonderful, beautiful conversation. She made my severely rough day so much brighter. Because of her, I will be a forever customer.

go
Review №56

Not too busy, excellent service. Saved me money for sure.

Al
Review №57

Hanne provides good service and explained the whole process as we new to renting anything.

Ke
Review №58

Joe is wonderful, friendly professional and quick. She made getting a unit easy and super quick.

ER
Review №59

Clean and secure. Alan, a manager, was very helpful and respectful. He even cleaned the snow from the entrance of our unit before we moved in our stuff. The registration process was painless. I would recommend.

Ly
Review №60

Jo went above an d beyond with helping me. She knew her stuff. Very well mannered. Thumbs up

Le
Review №61

Debbie was great to work with. Very knowledgeable about services. Fast checkout.

Gl
Review №62

My buddy had his stuff broken 2 years not a good place and they told him that some of the cameras dont work

Ni
Review №63

Jo is the coolest lady ever!!! She is very friendly, helpful and honest. This place is a little bit older but very clean and well maintained. Definitely come here and rent.

Lo
Review №64

Great place to rent storage. Angie in the front office is awesome very friendly and knowledgeable. This is our second time renting at this facility...had a good experience first time and know this time will be good too. High recommend this Public Storage facility.

Ma
Review №65

Jo is awesome! She was very helpful and sweet throughout the rental process! Shes a gem!

Gw
Review №66

Jo and Mary were so helpful in helping us find the perfect unit.

Ly
Review №67

Nice people. Just need some info right now and the lady there was very helpful. Will be back.

Ja
Review №68

The woman that helped me by the name of Jeanette was a great help thanks.

Ma
Review №69

Best customer service by Jojo I have ever experienced.

Ka
Review №70

Kristin helped us get in a storage unit today and she was great! Very personable and knew her job well!! It was a quick and stress-free process.

Al
Review №71

Jo is a wonderful manager. Very professional. She was very helpful in setting up and letting me cancel my unit. I would recommend her as an employee and as a manager. Location though, two thumbs down!! Downside is my unit AND the unit next-door got broken into in the same week. No cameras, no locks on outside doors. Spoke with two other renters who also got robbed. Insurance through PS is useless. Make sure you have NOTHING that cant be replaced in here, please get renters insurance that allows claims for places that arent your home.

Ja
Review №72

Great customer service. Jo was wonderful. I changed my mind on the size I had initially requested and she was very accommodating. She offered bottled water for everyone who helped me move in. The unit was clean.

me
Review №73

Nicole was awesome quick got me into a storage promptly and was very sweet great service !!!!

Dr
Review №74

Jo is amazing! She is always helpful. Even though I dont rent a unit from this specific location, I would definitely recommend it. The staff, whoever it is Im dealing with, is always very nice and outgoing.

Jr
Review №75

Came to get prices and Jo was courteous and showed me several options. I will be back.

Da
Review №76

Checked in to my unit today. Adam in the office was awesome & provided excellent customer service. Offered a variety of moving supplies, but Im well stocked. Great, convenient location. Will definitely recommend this facility to others.

Ju
Review №77

Hanne was very polite, friendly and very helpful. She helped me with my moving issues..

Am
Review №78

Jo at wheat ridge. Store 27272 was amazing she is always there. She understands if you csnt make payment. Will not go any where else.

¿
Review №79

Michelle was great at assisting us this.i highly recommend her as senior property mgmt.if she isnt already

Co
Review №80

Debbie was really helpful and great. At store 00114

Ri
Review №81

We made arrangements to store some antique furniture for a few weeks. My partner gave Jo a really hard time given some questions she answered for us and the way he interpreted her responses. She responded to his anger appropriately and very graciously...very professionally! I was so impressed and somewhat apologetic for his petulance!Jo was intensely professional, accommodating, and helpful. She appropriately called to check-in before our anticipated rental time lapsed to remind us. Again, I was very impressed with her professionalism, her expertise, and her bearing. Thanks PS!

Ja
Review №82

Walked in on a Sunday without an appt. Crystal was very helpful and showed me three units. I rented one and was done within 30 minutes. Very good service

Zo
Review №83

Easy to get to staff is really friendly. Good selection of units.

Je
Review №84

Nicole was a huge help, made the renting process very easy

Ma
Review №85

Lara and Jacob were very kind and helpful. Did not have any problem. Would store my things here if necessary

We
Review №86

Could do a little better at being able to make a payment.I was told that I needed to come in.... after a few attempts with no one in the office, the manager would not take my debit card from my daughter.She said that I needed to be there.It was later that I found that you could pay online.

Be
Review №87

Crystal is lovely to work with and the property is well kept. The process to get rent set up was quick and easy.

ke
Review №88

The lady Jo that works on 44th n ward is the best. She is very nice very good customer service,any question I asked she answered any help I needed she helped.She is awesome. Thank you for all u do and have done. 😀

Ch
Review №89

Here with my mom to get prices and Michelle was very nice. Will be back.

Jo
Review №90

Jo was very knowledgable, professional and friendly!!! Only took a few minutes to rent the unit!!

Bl
Review №91

Jo was amazing! So friendly and welcoming! Helpful!

ha
Review №92

Management is awesome and she listens to what your needs are and does the best for the customers. Thanks Joe.

ji
Review №93

Wonderful service peeps, very friendly. Helpful.

Ad
Review №94

Nice clean facility. Angie in the front office was very helpful. Had a great experience with this Public Storage

He
Review №95

I just wanna give a shout out give kudos to Joe she helped us out very much I appreciate her you all need to come and see here over here at the storage address is 12351 West 44th Avenue......

Ar
Review №96

Ive been a customer for a long time. Jo is always helpful and friendly. I wholeheartedly recommend this storage facility.

ch
Review №97

Jo the staff rep at this facility has always been attentive and professional in dealing with our account at this storage unit. With the exception of the cost of storage now a days we are pleased with our unit and the location.

Ju
Review №98

Joe was awesome. She helped us through the process and we were in and out in 15 mins. I would recommend this location on first impressions alone.

Ro
Review №99

Jo was so wonderful and made the process easy, fast and seamless!

Pi
Review №100

It was very good. No complaints whatsoever. Jo was nice and made sure we knew what was going on. Clean space and very accessible.

Information
13 Photos
100 Comments
4.7 Rating
  • Address:12351 W 44th Ave, Wheat Ridge, CO 80033, United States
  • Site:https://publicstorage.com/self-storage-co-wheat-ridge/746?pid=pslocalsearch
  • Phone:+1 720-466-1233
Categories
  • Self-storage facility
  • Automobile storage facility
  • Boat storage facility
  • Moving supply store
  • RV storage facility
  • Storage facility
Working hours
  • Monday:9:30AM–5PM
  • Tuesday:2–6PM
  • Wednesday:9:30AM–1PM
  • Thursday:6AM–9PM
  • Friday:2–6PM
  • Saturday:9:30AM–6PM
  • Sunday:9:30AM–5PM
Similar organizations