Thanks to David at Lexus of Westminster help us very sincerely with our new car👍We been here and there but never thought today David give us the friendly and trust to drive home a new car and still remember of David enthusiasm 👍👍👍👍👍

Make sure you read the invoice and approve your order before you sign for service. I did not read the invoice so I paid $150 extra for service I did not really need. Customer service was excellence. Thanks Don! Loaner was excellence. I will come again.

Great service, polite and honest. Jim and Kenji were very helpful and made it easy to purchase a new Lexus.

No high pressure salesperson.

Todd the service manager refused my oil change on my car for his own personal reasons. Would of been nice if the lexus app would of known and scheduled my oil change elsewhere but I doubt Lexus would support such poor behavior. BITTER PARTY OF 1, your table is ready!

It was so easy to to one rest drive the vehicle we wanted, and to take it home. Big thanks to Joseph and Kenji for great and fast service. Will definitely come back here for future Lexus purchases.

Tomas is such an amazing service advisor! He gives me the best customer service and also explains things thoroughly! 10/10!

If you ever stop by the dealership, make sure that you will ask for Dimitrie. He has a great sales skills and fantastic customer service. I highly recommend him to anyone. I did buy 2 cars from Dimitrie and I had an excellent experience with the staff at the store as well. Keep on doing a great work man

Jonathan and service staff did an outstanding job with taking care of my car. Customer service was excellent 😃😃😃!!

THE PARTS DEPARTMENT IS USELESS. TERRIBLE CUSTOMER SERVICE, NO WONDER...

Joseph at Lexus of Westminster is very helpful, courteous and quick in response. Even though I did not end up buying a car there because I took too long to decide, I highly recommend you see Joseph if you need to buy a car there.

I gave 3 stars because I went to front desk for a mask and she gave me one and she was nice about it, otherwise I wouldve given it a 2. Other than that Id say I didnt have a good experience here. None of any people there approached us whatsoever. We walked around inside checked some cars and had some questions and really planning on taking one hone, but because no one seems to bother to at least say hi or tell us to wait because they were shorthanded or some, we left. Id rather spend my money somewhere else.****(UPDATE)Thanks Bryan for responding to my review. I really appreciate it. But we already went ahead and got an Audi A4. But thank you. Maybe well visit again next time for our next car.

Kenny helped me get the car I wanted. Pleasure working with him, good service received from sales and finance.

Great service. Complementary drinks while you wait. Shooter was great with answering our questions. Overall just the type of service you expect from a dealership.

This dealer is very bad service. I bought my Lexus E350 here 3 months ago. First, they put my address wrong when they did finance and bill was sent to wrong address. I called and they asked me to come to the office to sign the papers for address change. I did come and signed. They still sent to old wrong address it means they did not correct anything. I had to come to sign the papers again. And now, it’s been three months, I haven’t got the plate and registered ticket yet. I called and they asked me to come to sign the paper again . I am so frustrated for their unprofessional and careless work. I don’t recommend any one I know to Westminster dealer. I love Lexus car but I never come back to this dealer again.

Hey Bobby, aka floor manager Im not sure exactly what you are entitle to but today was a pretty bad experience. I called you in advance to ask you if you could give me some detail on the ES 350. After our brief conversation, I told you I was coming down so you prepare it in advance.When I got to the dealership, we went outside to check out the ES 350. For a good 10 minutes, you just stood there and watched at me the whole time. Wish you could be a littler friendlier by introducing me more about the the car or asked me if I had any questions. It made the whole experience really uncomfortable and felt weird. It almost made me to initiate every conversation.Nonetheless, I told you I am interested to lease one soon and asked you if you know the general lease rebates or money factors on it but you told me you didnt know anything. I was very disappointed and dumbfounded. How could you as a “floor manager” doesn’t know anything especially I called ahead and you could of find prior to our appointment. I told myself that I give up at this point. I rather go to another Lexus dealership who wants my business and treat me better and a better customer service.

Got my wife her favorite 2015 Lexus RX 350. Salesman John very friendly and easy to deal with. Very nice place, will come back again when I need another Lexus.

Lexus of Westminster, is a fabulous place to purchase a new or used Lexus. Always friendly and courteous. Their facilities are clean and beautiful. A very pleasant car buying experience here.Love my Lexus...

Good day to come. Not crowded and fairly quick transaction.

I recently bought a car here and must say Michael Huh was wonderful during the car buying process.Great communication. GREAT service!! Period!! Hands down!! Mike took great care of me. He took the time to explain all aspects from features to maintenance. I will definitely refer family and friends. He is the the best! If you’re thinking of buying a car ask for him, he’ll make sure you are happy with your purchase!! Thank you so much!!

Dishonoring Written Agreements? Its just another day at Lexus of WestminsterPresenting the Dishonorable & Disrespectful; Brian Souza & John Oh, GMIf youve read my reviews, you know I tell it like it is - so here you go...I was guaranteed a specific LC car - IN WRITING - citing a the cars VIN, that was inbound to the dealership. I trusted their word and cancelled an order for another car/brand.After filling out the required credit app and being reassured numerous times that the car was mine when it came in, Brian Souza called me to say that they decided to give it to a buddy of John Oh, the GM, and I was SOL. Though he did promise to call me back later that day with a resolution. No call ever came.I followed up numerous times - never a return call. Its been weeks.Dont trust Lexus of Westminster; their honor or their word.They dishonor their agreements and not care about it - or you.

Bobby Moore, the floor manager is the best! Great attitude, courteous, and a very helpful in guiding us through the whole deal. We are very happy with his service and will definitely come back for our next Lexus! And he is very good looking with a great smile!

Recently purchased a car and Michael Huh, was great throughout the whole process, i enjoyed not being followed around or being pressured into buying anything! Michael was very detailed and explained everything we needed to know about purchasing a vehicle and about the vehicle itself. Great experience overall. I would definitely recommend him to friends and family

Without a doubt I would highly recommend Michael Huh! After visiting other dealers Michael Huh was able to give me the best price for my purchase. He wasn’t just kind but also very informative. He answered all of my questions and exceeded my expectations. I not once felt pressured or unsure about what he was selling. Who knew buying a Lexus would not only be stress free but fairly quick. He got us in and out on a timely manner. I’m buying my vehicle but if you need to lease he is also the man to go to. He’s honest and straight forward. He also walked me through each and every feature to ensure I walked away with some knowledge on my new Lexus. As a young buyer he has definitely earned my business! Thank you Michael Huh.

Michael Huh is so awesome! He was honest with me from the get-go, which I really appreciate. It was my first time buying my own car and he made the process quick and easy. He was very knowledgeable and explained every step of the process. He gave a thorough tutorial on how to operate my new lexus, which was very helpful! Highly recommend! Thank you so much for helping me get my awesome new car!!

They were very patient and good-natured about everything. It was a great place to get a car.

Michael Huh was excellent and covered all bases/questions I had. I had been to other dealerships before visiting Michael today and did not receive the same attention that he provided. He was kind and actually helpful. He is truly second to none in my book. Better service than I have received in the recent years whilst car searching/buying.

Stopped by to check out their used car selection. Although I didn’t see anything that suited my needs, Michael was still super helpful! He was willing to listen, and didn’t try to change my opinion of what I wanted. Super appreciate that!

We have just purchased our 2018 RX-350L couple days ago from the Lexus of Westminster. This is my wife third Lexus purchased from the Master Sales Consultant GO NGUYEN during the last 25 years. GO NGUYEN is a professional and a honest salesperson. He was helped us from A to Z, and shown great knowledge about the vehicle technology inside/out. We have an enjoyable experience with the Lexus of Westminster. I would love to recommend Lexus of Westminster to everyone. Especially, the Master Sale Consultant GO NGUYEN to all of my friends and families.👌👍❤️🚘

Ask for Michael Huh!! I’ve been shopping for a month and i finally got my new car today. Michael was so so patient and polite. He is welling to spend time to discuss with you and never push you to make the purchase. The process was simple and quick. Also, the car tutorial that he provide was very detailed, very easy to underatand. Big thank you to Lexus of Westminster!

Michael Huh was amazing . He was there every step of the way for me! I am normally apprehensive with dealerships but Michael calmed my nerves and really made this an amazing experience. I definitely will be referring friends to not only Lexus of Westminster but because of how Michael Huh took care of me.

Excellent Service I would recommend anyone to purchase a vehicle from Westminster Lexus.Michael Huh is the person who helped us with our purchase. I would recommend to ask for him if you go to the dealer. Michael Huh has all the knowledge about a Lexus car he answered all of our questions. From the start of the application and signing documents was very easy and did not take long at all. Brad from finance did a excellent job preparing all the paper work. I’m very satisfied with the service overall. Thank you Lexus of Westminster you guys are the best. 👍🏻👍🏻👍🏻

Michael Huh was a pleasure to work with on our purchase. Very professional and no heavy handed pressure which brought us back to this dealership. He is extremely knowledgeable and answered all our questions. He left no stone unturned in showing us the operations of our new vehicle. Thanks Lexus of Westminster for making this one of the most transparent and easy car purchases we have experienced.

I recommend Michael Huh at Lexus of Westminster highly! Please buy or lease your car from him! I have a Lexus already and wanted to buy another one since I was giving my current car to my daughter. Michael worked with me. I liked him because (1) He was a straight shooter, and a nice sincere person. (2) No hassle factor. (3) Showed me all of the features and benefits of my Lexus ES350. (4) He gave me a wonderful price! Instead of high stress that I expected, it really was a very pleasant experience. Thank you very much for making my holiday purchase easy!

I came here not thinking I’d be driving off in a new car. I was greeted by Eddie G when I walked through the door. I told him my situation upfront and he was able to find me the right car and got me the best deal possible. I had spoken to a sales person at Lexus of Cerritos that gave me a quote that was $200 more a month than what Eddie was able to get me. I recommend anyone looking for a new car to contact Eddie G.

Michael helped us on his DAY OFF!! Plus, he waited till my mom got off work at 8 and this place closes at 9... amazing! We got a great deal and an excellent service. We definitely recommend this place and ask for MICHAEL!! :D

This was the best car buying experience weve had. No hassle, No haggle, No pressure. Thank you Bobby Moore for giving us an outstanding customer service. We will spread the word!! Highly recommended go see Bobby Moore at Lexus of Westminster if you want excellent customer service.

Michael Huh was great to work with. I knew I would like him once I heard his ringtone! 😉 He was really helpful and worked with us. I like upfront people so the process was smooth. He will “hit ya with that d-d-deal.” Thanks, Mike!

Michael Huh is supper nice and honest! He was very knowledgeable and explained to me every step. Highly recommend! 👍👍👍👍 Thank you so much for helping me get my first car!

Arrived and was greeted by Mike Huh. He was very knowledgeable of the vehicle and was able to answer all my questions. Mike was helpful from the start to finish. Definitely would recommend him.

My previous Lexus recently got totaled so I came in to purchase another car. I live in LA but because of how great my first experience with Michael huh was I came back to this location to see him. I’m so glad he was able to help me today because he never disappoints. He is the go to person who will give you the best service you’ll need. You will never feel rushed and he will answer every question even before you get to ask them.

Michael Huh was our salesman, and we were very happy with his service. He got us a great price and spent time teaching us how to use our new 2019 RX350. Thank you very much Michael Huh !!!

I enjoyed my experience at Lexus Westminster. But I believe that a person’s experience here is highly determined by the people at its forefront. Michael Huh was the one who made my car purchase a great one. He was patient, kind, knowledgeable, and honest. I’ve been to multiple dealerships searching for a car, and he was just the easiest guy to talk to. Very personable & sincere. He also made my dad, who is a man of many many....MANY questions (hehe), feel comfortable and heard.I will probably come back to Michael Huh for future car purchases.

Michael Huh made our experience at Lexus seamless and stress free. He’s professional, knowledgeable and extremely nice. I couldn’t have asked for a better salesperson. I’ve been with Lexus for 6 yrs and will continue my partnership with Lexus for many more! Thanks Michael!

Thanks 🛑☢️ MG

Professional and helpful

Bought my NXh today. Michael Huh was great. He taught me how everything worked in my new car. There are lots of buttons and features but he made them simple and made sure I understood how to use each one. The financial guy was also very good.

Michael Huh was the type of sales person that a customer really appreciates. He was informative, patient and never made you feel rushed. Michael made our purchase about as easy as one could. I would highly recommend Michael to any of my friends.

We had a great experience at Lexus of Westminster.We just got our second Lexus from there this evening. Special Thank you to Ali Salman, who was amazing to us and very helpful through the whole process. I would highly recommend Ali and Lexus of Westminster to anyone that is in the market for a car.First class service from Everyone involved.

Love the place, and services. Micheal Huh was very nice, and he was being able to give me the best deal ever. Thank you so much, I really love the car.

I had an excellent experience with Michael Huh. He made everything so easy and simple for me.He was very detailed and professional. I highly recommend Michael Huh!

Michael Huh was excellent! He was patient with me and explained everything step by step. I would highly recommend!

Michael Huh was fantastic once again! Our first experience was great, so when we needed to purchase another new car, we went back to see what Michael had and once again he found us what we needed and wanted. Thank you!

I recently purchased a 2020 NX300. Michael Huh was amazing. He did not pressure me at all, was informative, seemed to care that I chose the right car for my needs, and over all made my experience as painless as possible.

I purchased a car from Ali and it as the most pleasant car buying experience I have ever had. When I was price shopping, I told him my quotes from other dealers and he said to trust him and that he would beat it. He sure did! I was always skeptical about trusting car salesmen as I have been burned in the past. I took a leap of faith going to see him without any written offer and I am glad I did!Bryan in the finance office was also very pleasant. I always dreaded going into a finance office of a dealership as there is always pressure to purchase maintainace packages/insurance/warranties but there was NONE of that!!!I will continue to patronize Lexus of Westminster as long as Ali and Bryan are there! I will also send much referrals!Thank you!!!

Had a great time working with Michael Huh! Thank you for the great experience. Definitely would recommend to everyone.

Michael Huh was extremely helpful. We felt very comfortable dealing with him. He explained everything thoroughly and it made the process much easier having him as our sales representative.Thank you,Bob and Joan Arends

I just purchased a vehicle with Michael Huh today. He was wonderful, made the transition so enjoyable and have so much patience. I would recommend him to anyone who is purchasing a Lexus

Best place to get a car

We just purchased a new RX350 at Lexus Westminster last weekend, very pleased with Michael Huh for making the car purchase a great experience. I would highly recommend Micheal for anyone looking for a Lexus.

When we first got to the lot we were looking around, waiting for someone to ask us if we needed help. Lo and behold Michael greets us warmly and proceeds to inform us on a car we were interested in. We came in w the intent of just looking around, but after talking w him realized that this was the car we wanted and proceeded to leave the lot w our new (used) car! Would highly recommend any type of buyer to Michael. Thank you!

I have never written a review but I feel propelled to do so. After looking online for a few weeks and securing financing from my credit union I decided to head to Lexus of Westminster to test drive and get my current car appraised. The main reason for my visit was that I had received a phone call from a very nice lady by the name of Adriana that works there, asking me to come in. I was told to ask for John upon my arrival. From the moment I entered the dealership something felt off. I saw a customer returning her lease being treated harshly by a man at the reception area. She had forgotten her spare key and asked if she could drop them off later. She was repeatedly told that she would be charged over and over! I thought it strange that a customer would be treated like that. Anyways, I was told that John was with a customer and that he would be 10 minutes. I proceeded to look at the cars on the lot while I waited. I was then approached by another sales person by the name of Regie. I was trying to explain the kind of car I was looking for and he kept on insisting I look at the used cars. I said to him, I have my own financing and I want to look at the new cars. After going back and forth he finally started to show me the new cars. I then asked for my car to be appraised and for us to test drive the vehicle I was told that he would have to run my credit to do that. I told him that that was strange, I have been to two dealerships, BMW and Honda and I was never asked to do this. I even offered to show my approval letter and I was dismissed. I have spoken to the manager Tim, who was very nice and he assured me he would take a look into the matter. I am writing this because I felt like I was treated unfairly and judged for reasons other than buying a car. A person walks in with financing and a willingness to buy and this is the way I am treated. I was told to come in get my car appraised and test drive the car. I did not just show up. One car sale might not matter to this location, but I am sure other dealerships will have sales people happy to do business. 09/10/2018

Michael Huh was extremely helpful and made purchasing my first Lexus a breeze! I had a great experience at Lexus of Westminster! Thank you, Michael!

Michael Huh helped my daughter with the purchase of a used Lexus CT200h. He was very helpful, informative and professional. I highly recommend Michael if you are shopping for a Lexus.

Google friends... if you are shopping for a Lexus whether it be brand spanking new or used ... Please come to this dealership and ask for MICHAEL HUH!From the moment he shook our hands I knew this person right here is going to be the man I purchase from. He was not pushy, he was nothing but honest, real and most of all very genuine. He was so helpful and patient with us and answered all of our questions.So make the right choice when you’re thinking of purchasing your next vehicle.. come to this Lexus location and if you want the best service just ask for the man who took care of us.... MICHAEL HUH.

Friendly nice n clean place!

I set up an appointment with Brian Arellano and he was ready to help when I showed up. Brian was very thorough and explained all the features of the car during my test drive. He was also very patient and helpful throughout the other parts involved in the buying process. He made the experience a pleasure and offered to help with other questions I might have afterwards on my purchase. Thanks to his great help I was able to program my garage opener in less than 2 minutes, which has never happened in the past! I suggest anyone considering a purchase asks for Brians help--youll be one happy customer! Its a reflection of good training and good service, my compliments to Brian and the team there at Westminster; Brad in finance dept. was also a pleasure to work with.

I worked with Michael Huh for my new car. He makes things clear and make sure you’re on the same page. Some sales would be very pushy or say things about how hard they are trying to help, Michael never gives that vibes. Absolutely satisfy with my purchase.

Always a good experience when I come here I never leave disappointed. Great service from everyone I talk to. Don gives me good deals and is very timely.

I cannot recommend this place enough. They gave me the greatest deal ever on my new Lexus and were very thorough. There was no high pressure sales tactics and the sales person really knew the car well. It was really a painless few hours (and that is saying a lot considering that I have shopped at CarMax).

Michael was really helpful and made everything so simple and easy to understand. He is very informative and patient, I recommend to look for him when thinking about purchasing a car.

Michael Huh was extremely helpful in our search for a new car. We were debating between an Infiniti and Lexus model and were on the fence. Michael was knowledgeable, patient and informative, but not pushy. Part of the reason we went with the Lexus was due to the exceptional service and information we received. After coming back the next day to purchase, we were grateful for his help highlighting the cars features and guiding us through our Bluetooth setup. If your looking for a Lexus, I highly recommend you come and see Michael.

My wife and I just purchase a ES 350 sedan and were treated with greatcustomer service from Michael Huh. He is very informative about the vehicle. Thank You for your service.

I recently purchased a 2019 Lexus ES 300H. I shopped around in a few of the dealership and lastly it was still Lexus of Westminster that gave me the best of the best service and a great comfort in the overall purchase experience. Bobby Moore was my sales person. Not for a second did i have to feel like i was getting cheated and their pricing was the best compared to the few other dealerships i contacted nearby. This is actually the 2nd lexus i have purchased in the last two years and both Bobby gave me a price i couldnt refuse. Thank you for all your help!

Jared Moffett in the service department was extremely helpful and professional. He exercised a lot of patience and answered all my questions. Thank you for the great work.

2/26/18Good service, didnt catch the young mans name who Greeted me in a definite welcoming matter. Wanted to shop around more but my time was limited since I was on a 45 minute lunch. Will check it out this coming weekend.

Michael Huh was really friendly and helpful today. My dad and I were being ignored by a dealer and Michael came in and asked if we were being helped. I told him that a guy had already “help” us but i wasnt happy because the guy didnt seem like he wanted to help us. I was glad that Michael came because my dad and I was about to leave to another dealership. Long story short, Michael helped us out and We purchased a car with him. He answered all my questions and kept everything very simple. We’re very pleased with him.

Michael Huh helped me get the exact car I wanted with no hassle or stress. I would highly recommend him to anybody looking to purchase a car at Lexus of Westminster.

Michael Huh is the only name you need to know when visiting this dealership. The process was smooth and transparent from start to finish. We shopped quite a few dealerships before finally making a purchase at Lexus of Westminster. Not only did we get a great deal, the experience at the dealership was pleasant and the time between finance and delivery was actually a breeze (usually takes forever).Even when there was a small hiccup at delivery, Michael made it right immediately. It’s safe to say we will be making all of our Lexus purchases from Lexus of Westminster moving forward. Lexus of Cerritos should definitely take some notes from you guys, Michael Huh specifically.

Michael Huh was awesome! He did an amazing job helping me find the perfect car at the perfect price! Thank you!!

People are friendly and the place is super clean

I just got mh Lexus UX model here. The salesperson Michael Huh was very nice and gave us detailed description about the vehicle and tried to work with us to get best and reasonable price for us. Me and my parents were very satisfied with the purchase and the service he gave us.

Shout out to Michael Huh for helping my family with our new LX570. Very professional with excellent services.

Our experience with Lexus of Westminster was very easy. Our sales consultant Michael Huh, was very easy to work with and made it a very non stressful experience for us, not to mention we really like our new Lexus NX300.

Michael huh is the best salesman. He was very informative, and was very patient I highly recommend him

Nice Building.They have the LFA inside and also the LCAGreat amount of Ponies in there.They also have a great selection of beverages inside.Haven’t bought a car here yet, but they have a nice business going on.Might consider it one day.

I have just purchased my 2015 -ES300h from Lexus of Westminster and had a very good servicefrom Go Nguyen. Go is a professional and honest salesperson.In the past, I had horrible experience when buying a new car from a reputable dealership. Not this time.... at Lexus of Westminster, Go is the man.Besides Go Nguyen, everybody else was extremely helpful such as Reggie Deaz, Jason..I would definitely recommend Lexus of Westminster for everyone.

Make sure you ask for John Pham when purchasing a Lexus. He is hands down the best salesman I have ever worked with. He is a joy to talk to, does not cause any awkward of uncomfortable situations, and made leasing my Lexus IS300 completely stress free. I really enjoyed the process with him. This is how car buying should be. John makes fair offers, provides friendly customer service, and allows you to be in and out of the dealer in no time.I was able to immediately enjoy my car instead of stress about money and paperwork. Make sure you ask for John Pham so you get the same smooth, pain free, and happy car purchase as I did! He is truly a professional at his trade.

I visited Lexus Westminster on Sunday. 11/24/19 in AM. Dimitri Goren the Sales Rep greeted me and I let him know exactly what I have budgeted and looking for, so both of our time is not wasted. I let him know Im driving from Irvine to Santa Monica Lexus to lease a vehicle that we have come to an agreement with already, however, I noticed the same vehicle locally here at Lexus of Westminster. I carefully explained and detailed to Dimitri that I have a deal with my budgeted price, payment and interest rate program. If they can match it, then it will save me a drive to SM and if not, thats fine and to just let me know so I can get back on the road to SM. I needed to be back to Irvine by a certain time for another appointment, so my time was limited. Dimitri said ok let me check with a Manager, Gary Twombley. He came back and said yes, we can do EXACTLY what you asked for just put down the first payment of $600 which I agreed to. I asked 6 TIMES if I can see it in writing and he assured me they can do the deal. He came back with a credit app and told me to fill it out so we can finalize the deal. I asked him once again that everything is the same as the current deal given which I showed him and he stated once again YES. Upon that verbal agreement and clear understanding, I filled out the credit app and they came back and said everything’s great. After reviewing it, the price we agreed upon was thousands more and I told this is incorrect, please go back and adjust this to the number you PROMISED and CONFIRMED with me. He went back and said sorry these are the numbers. I was in disbelief and shock of what just happened. This is blatant BAIT AND SWITCH sales tactics and nothing shy of LYING to the customer. This is an obvious case of horrible business practices after they already ran my credit and wasted more than 2 hours of my time causing me to miss my window to drive to SM. Dimitri had his head down and Gary just looked cold with no remorse and unapologetic.

They are very professional, honest and they try working with you

Good information regarding possible new vehicle. Easy to talk to.

Michael huh is the nicest dealer and made our time at the dealership very smooth.

Michael Huh was fantastic, highly recommend working with him if you are ever interested in learning about / purchasing a Lexus!

I came in last week with my parents to get a new car for my Mom. When we walked in, Michael Huh immediately assisted us with looking at the RXs. He went over all the functions and differences of the various models to help us narrow down our choices. Michael made the car buying experience extremely smooth and painless. My mom is so happy with her new car now because it was the exact car shes been dreaming of! Once we were done with the Finance office, Michael was waiting for us so he can go in detail with my Mom all the functions and helped set up her phone. He was extremely patient with her as she learned. He even offered for her to come back if she needed any additional tutorial!The car buying experience can be very daunting with the fear of salespeople pressuring you to buy, but our experience was so easy and painless! We are very happy with our experience here, I would recommend any of my friends or family members to Michael to help them buy a Lexus at Lexus of Westminster!

The salesman I dealt with was Bobby Moore, who was by far the nicest and most honest salesman I have ever met. He did not play any of the salesman games, was kind, respectful, and never once pressured me. On the initial visit after the test drive, he did not even ask me for my phone number. I bought a 2015 used 4runner from him, and everything went smoothly until I got the final signing of paperwork with Bill Masaelle. Despite the fact that I was being as cordial and kind as possible, Bill was SO mean and rude that I almost cancelled the sale and walked out. I will NEVER go back to this dealership as long as he is working there.

We just purchased a lexus from this dealership and John Pham was the saleperson who helped us with the purchase. John Pham is honest/ trustworthy person that made our car buying experience a blast. The finance person who prepared/ helped with the paperwork (buying/ trading the vehicle) was so nice and professional. I would highly recommend John Pham and Lexus of Westminster for your seamless/ painless car buying experience next time when you are planning to buy a Lexus.Thank you John Pham and the staff at Lexus of Westminster for your help.

We came lexus Westminster since May 2014 with the salesman Michael Huh ( Korean guy), he is kind and professional. Today, we came back to get the new RX model, and came back with salesman Michael, we really like him.

This is a response to the message posted by Vicki Robertson from Lexus of Westminster.First, if Lexus of Westminster did not know the answer to my fathers question re any prior collision, then they should have been honest and told him that they do not know. Instead of being honest, they made up an answer and emphatically told him that there was no prior accident. The only reason they made up this false answer is that they wanted to deceive my father and sell him that damaged vehicle.Second, contrary to Ms. Robertsons claim, replacement of a bumper and reflectors, among others, that required more than 8 hours of labor, as shown in the Work Order, are not minor repairs.Third, Lexus of Westminster never offered a full refund or outright cancellation of the purchase. After my dad told the dealership about these prior damages, they initially agreed to exchange the damaged car for a new car. My dad agreed to this remedy but he wanted to make sure the the new car has the same features and specifications as the one he just bought. He does not want to be taken advantage again and receive a car with fewer features of a lesser value.However, they quickly backed out of their promise to remedy the situation, and never responded to my dads subsequent email. We even complained to the Lexus corporate office about this. After talking to the dealership, the customer service person at the corporate office told us the dealership refused to do anything to remedy this problem. My dad is now stuck with a new car with prior damages. Moreover, he paid too much for this damaged vehicle thinking that it is brand new with no prior damages.Not only is Lexus of Westminster not honest, it also has very poor customer service.---------------------------------------------In August, 2016, my dad bought a new ES 350 from this dealership. Before my dad bought the car, he asked them whether this car was involved in any collision because the mileage was a bit high. They said no. However, after purchase, my dad found a Work Order inside the car stating that the cars bumper and reflectors were replaced in April, 2016. If my dad had known about these prior damages, he would not have bought the car.Lexus of Westminster lied to my dad in order to make a sale. They basically sold him a new car with prior damages and intentionally refused to disclose this fact. They are not a trustworthy dealership.

Not impressed. Walked around the showroom for about 30 minutes looking at cars and not one person came up to help me. Taking my business elsewhere.

Stopped by for a couple of questions. The salesman answered all my questions immediately and didnt pressure me into anything. I will definitely be back