My first time here and I was very impressed with the customer service it was unbelievable. All of the worker were very friendly and knowledgeable. They help me step by step all the way. I recommend these guys if your in the market for some home defense. Thank you guys.

The best experience ever!!! The customer service is A1. Everyone was friendly and took their time with me. Some firearm shops/ranges can make you feel like a nuisance, not here. I would refer family and friends.

What an awesome Firearm Store & Gun Range!! The selection is Great. The pricing is outstanding. You feel welcomed when you walk through the door. Also, all of the staff is extremely knowledgeable and willing to help you with any questions or technical issues with your Firearms. My new favorite Firearm store. Thanks, Firing Line.

I drove over 30 minutes to come to this particular store, and it did not disappoint. Amazing selection, friendly/knowledgeable staff, and great prices. I will be coming back in the future, and would recommend it to friends/family.

Great staff from the CPL class, to the ammo/range girl, to the guy who helped me pick out my first handgun, even got to meet the owner. All were very patient and answered all my questions making me comfortable being a new gun owner.

First visit with in-laws: Been a customer here for 12 years, even had one of my first dates with my wife here. I brought in my in-laws to get their first handguns. The staff was friendly, full of smiles, and informative, and they helped us pick appropriate pistols for my in-laws needs. Father-in-laws background check went through no problem and we bought his gun. We had to come back for my mother-in-laws.Second visit with in-laws: After a few days, we called to see if the background was done and it was, all cleared and good to go. My mother-in-law was excited, we went in to pick up her gun. An entirely different staff was here his time, no smiles, and a rude man named Dave would be the person who would help us today. Dave, after checking my mother-in-laws ID, address, social, and information; decided to add another requirement to purchasing a gun.Dave asked my mother-in-law to read a sentence in English to him as well. Mind you, this is after she had passed the background check. My in-laws are Asian-Americans and were speaking Vietnamese in the shop. I guess this bothered Dave. Dave decided to include an English language requirement to our 2nd amendment right.I will never shop here again.

5 star review all ready and I havent even had the chance to fire my new gun, I went in set on a specific new gun and came out with a way better one. The employees here know what they are doing, Ill update this next visit. Im only sure my rating would go up more, couldnt have asked for a better experience.

Stopped by yesterday to buy an extended magazine for my P365 which I bought here last year. The man that helped me out was super chill and even took 10 minutes of his time to swap out a part of the magazine for me (not sure what it’s called, but last time I tried to do it myself, I ruined a perfectly good magazine) and he didn’t charge me! Superb customer service. Kid at the range desk was really cool too.

Purchased a handgun a couple of months ago from The Firing Line. Ive returned a number of times to use their firing range. NEVER an unpleasant experience. Floyd, Tyler and Bryce are extremely friendly and helpful. With regard to $$$, their prices seem fair. Sure you can Google the snot out of a gun, ammo or accessories but they do carry a good selection at decent prices. Wouldnt think of going anywhere else.

Customer service is severely lacking here. No one even tried to approach me. Once I check around Ill update about prices and availability. Only strong positive I can say is they have a great selection for range guns.

Doug was great!!! helped me sight in my 450 for the upcoming season. Thanks I will be back!!!

I came into the store today and I gotta say, it seems there employees are short and kinda rude. To many places to spend your money and feel welcomed

Great staff, very helpful, once you build a relationship with them as a regular customer, their like family. They are knowledgeable, you must ask them questions.

Wonderful place, very helpful staff. Definitely my go to gun shop now

I called at least 20+ gun shops in southeast, MI and nobody had the gun I wanted except Firing Line. I was unable to come in same day to purchase it, but they held it for me without even asking for a deposit! When I came in, Jeremiah took care of me and made the purchasing process super easy. It was my first fire arm purchase, so I needed someone to really walk me through it and Jeremiah did an excellent job even though the store was busy. I was able to purchase my HK and fire it on their range same day. 5 STARS!! Will be returning for future purchases and range time!

Jeremiah was great with getting me the gun I wanted. Store was very busy but he took the time to make everything go smoothly. Definitely will be back to see him.

I will NEVER purchase another gun here in my life. If you want Top Quality and three months of FREE range time when you purchase your gun then go to TOP GUN in Taylor. Firing Line is unprofessional, they overcharge you and they are dishonest. Go to Top Gun in Taylor if you want excellent service.

I had a great experience here, doug is a very great help with getting you what you need i would definitely not have a problem spending thousands of dollars with these people

Called them for a gun I was looking for they, had it in stock when most stores do not. The price was also the cheapest I have seen for the gun I was looking for. The gentleman who helped me was very professional and friendly. Only negative is the first guy I approached was more interested in his phone than making a sale.

It’s all about WHO you get to help you there with purchasing guns, one person seemed to be very disrespectful and didn’t want to help me at all while the other employee came to my rescue and helped with no problem. I was told guns were in stock over the phone got here 15 mins later none of them were in stock.

A very nice young man named Jeremiah helped me. He was very patient and knowledgeable. He was courteous/ friendly and showed me the best type of firearm for me with my limitations. The store has many options and very affordable products. I would recommend The Firing Line and will continue to give them my business.

The staff at this store is very prejudice...there very rude and wouldnt even sell me the gun I came for because I dont wanna do it is what he said. Very bad experience will never the service here again too many other good gun stores!!

Went into the store today and will never shop here again. I asked one of the team members for help with buying a Glock with Blue label pricing. I handed him my Identification for the EMS company I worked for and he stated it was invalid. He said the ID had to have a city on it where I work. I asked for clarification since I had just bought a Glock in January using blue label pricing with the same exact ID, the employee proceeds to say “What did you not understand about what I just told you”. I am never really one to get easily upset, but I will not be spending money in an establishment where the employees talk to their customers like that. I also contacted Glock personally for clarification on the Identification used for purchase for a Blue Label firearm, my Identification is 100% valid and is able to be used to purchase a firearm. Very disappointed with the interaction I had today. Nowhere near the same experience I had previously. Will not be returning.

Jeremiah is the man. Always friendly knowledgeable and professional. My only stop for firearms. Keep up the good work.

Jeremiah was very helpful! I made my experience seem effortless. Great staff

Some of the best prices you’ll find around I must say

I recently purchased an AR15 lower at Firing Line. The staff was very helpful. Jeromiah helped me finish everything up after my background check was cleared. He is very friendly, knowledgeable and a Star Wars fan to boot! I enjoyed my experience there and will be back as a regular customer in the future. I would recommend anyone to stop in. Ask for Jeromiah! He’ll take care of ya.

Great customer service staff very knowledgeable. Prices are great .

Jeremiah was patient and truly concerned about accuracy. Feel ready to shot as a first time shooter.

Great experience! They have so many different guns in their rental program, They make your purchasing process easier than anywhere else I have ever been. Have family who took got their CPL after taking the classes here and they had nothing but good things to say about it. For any and everything firearms please choose the firing line, You won’t be disappointed!

This place is great! Clean and well maintained range. Very professional and knowledgeable employees. Jeremiah will help you choose the right gun for your needs. Highly recommend visiting these folks!

Best store ever. Best deals for firearms and accessories. Jeremiah is the best salesman and knows his stuff.

Jeremiah gave my buddy and I many different hand guns to look at and definitely knew a lot about everything he was showing us. Really great guy and knows his stuff, would totally recommend going to see him if you’re looking for a new firearm.

FYI. For those that belong to the GSSF, they no longer honor the published blue lable price. They said they charge $25 extra. I have always received the blue lable price from them in the past. Guess everyone has to get in on the price gouging game.

Came in and looked at a couple of handguns for concealed carry and Jeremiah was extremely helpful. Being an amateur firearm enthusiast I thought I knew what I wanted when I walked through the door, but I was pointed in a different direction base on my wants and needs. The Sig is top of the line and I enjoy every-time I get the chance to shoot it. Next gun I buy will be from him. Thanks again firing line.

I came in to Firing Line to buy my first handgun and the older gentleman named Joe was very helpful and knowledgeable when helping me make my decision. He let me hold any of the guns for as long as I wanted in order to figure out which one felt like the best fit for my hand size.I came back a few days later to take the First Time Shooter Course and I was instructed by a friendly gentleman named Andy who seemed to have a very extensive knowledge and was able to answer all of our questions. I had some trouble with my new gun malfunctioning but he was able to help me figure out what I was doing wrong and corrected my grip so that my gun wouldnt jam up any more. Overall it was a very positive experience and I think I will be coming back from time to time in the future.The only reason I did not give 5 stars is because were currently in a pandemic and cases of COVID-19 are higher than ever before, but despite that many of the employees did not wear masks (Andy DID wear his mask, however). I wish the employees would wear their masks just for the safety of the customers but besides that I think they are friendly and knowledgeable.

Just left, couldnt wait to get home to write this review. I love that the rifle range is separate from the gun range. Having to go to two in the same hour is worth the separation. This review on personnel is for Kane and Brice. Kane helped me pick out the right cleaning kit for my weapon and Brice is the friendly cashier who told me what I only had to do, regarding checking in, on my next visit. Very polite and professional. Will be back and hope the entire staff treats me the same!Back, two days later. Bought a another cleaning kit from Al. Al has a great sense of humor and customer service skills. I drive 45min to use this range, bypassing others in route, because of the people. Brice, remembered me and that goes a long way in my book!!! Some places treat you like a number, get your money and thats it, not here.

Didnt find what i needed, it was a bit busy but a staff member called lexy helped me out alot answered all my questions very nicely. ill be back later on

Staff has always been helpful and I have used the range and purchased a gun here.

Well I spent about 200, a little over to shoot at the twangs and I had selected my gun I wanted before hand I was going to purchase, they kept myID I assumed for a background check and said come out at7:30 then because some lazy worker didn’t wanna do his job they lost out on a thousand dollars. Half the staff is really nice! The rest are rude as can be. Oh and they called me and said hey we have your if while I was in the range, when they were supposed to be doing A BACKGROUND CHECK. Glad I blew 200 for absolutely no reason. Two workers even said they would place it aside for me. I’m salty as can be.

Great place and knowledgeable staff. Ive bought a few things from them and am happy with the experience. Jeromiah helped me out with my sale, he was a great help. Thanks to them

Great experience. Would definitely recommend firing line to others. Ask for Jeremiah! He’s friendly and knowledgeable and will definitely help you out!

My gun club frequently hosts events and classes here without any real issues. The staff is always helpful and the range is reasonably clean when we use it,

While not every store is going to have everything on the internet or the selection we (consumers) would like to see in a store. This place at least has toys that people want. Good selection and friendly staff. Would recommend to others

In the first time shooter class with Jeremiah it was very help. He took his time explaining things that would greatly benefit me and my firearm safety.

Great customer service experience. Quality people. Ask for Jeremiah, he helped me from being to end. Happy to answer any questions I had. Great deals better people!

Thank you Jeremiah for helping me with my purchase

Great place to shoot and shop. Staff is amazing. Very helpful and knowledgeable. Been to a lot of ranges and this is tops.

Great people, even better service. If you are new to gun ownership they will not make you feel stupid if you ask a question.Wish I could have stayed longer to practice but understandably they have to ration the ammo they sell.

Full of nice people. Great selection.

I’m rating based on two scenarios. I purchased a firearm here and found the sales team to be informed, helpful and kind. It was a smooth transaction and I was happy with my purchase. Based on my positive experience, I decided to sign up for a “New Shooter/beginner” course which cost $50 plus $19 for ammo. It ended up being a complete waste of my time, money, patience and energy. The instructor seemed impatient (although it was literally a beginner course) and a bit aggressive. He also lacked professionalism in my opinion as every other sentence he had to say included the “F” word, which is fine but I don’t know you and I’m a customer not an old college buddy or someone who went thru service with you. I had trouble understanding his off color humor, references and remarks. I ended up walking out of the class and the experience has changed my view of the business. I feel I could have learned more from a YouTube video and it wasn’t worth the $70 and wasted time.

I’ve been coming here for years, in fact I ordered my first handgun through Firingline, back when they were located on Hix.I was a member of a gun club for several years, but finally decided not to renew my membership, as I did not feel like I fit in with the (mostly retired) members. Luckily, I still have Firingline to entertain a boring afternoon!

Jeremia helped me out with a ruger 57, I was hesitate at first but after he talked to me about it I was all in

Great store and Jeremiah is a great salesperson.

Amazing place and friendly staff !! Jeremiah was awesome

The range (3) allow pistols and rifles. They have a big selection of hand guns to rent. There are all kinds of firearms. They have plenty of knowledgeable employees. There is a good selection of used guns for good prices.

Very friendly and helpful staff. Good venalation. A lot of merchandise to look at and buy. Good prices on amo.

Messed up the pistol sales record and when I called Firing Line to inform them of their discrepancy that was completely their fault the person on the phone was very short and somewhat rude.I decided to buy another firearm, this time at Top Gun in Taylor. Over there you are met with more professionalism and they check over the paperwork with you to ensure everything is correct.Now, I have to try to figure out how to correct the pistol sales record on my own behalf which is a pain because due to Covid 19 it is hard to get in contact with the people who handle firearm registration records via phone.I do not think Firing Line as a whole is incompetent when selling firearms. I just think the guy who sold me the gun is incompetent. It did appear that other employees at Firing Line were more professional and reliable.

Would not recommend buying from this place, sold me a malfunctioning firearm and laughed in my face and acted like I did something wrong. Would not recommend once again ..

Sales floor staff act like they want you to find the gun youre looking for. No pressure during sales process. When many gun store sales people seem difficult to approach, firing line does it right by hiring conscientious staff.

Jeremiah was very helpful showing me about my first home defensive hand gun . Im recommend going to firing line thinking of getting another .

I took the first time shooter class this weekend with Douglas as the teacher. He took his time with our group and was very professional with his instructions to the group. I would highly recommend him to anyone in the future.

Jaremy was awesome he was every helpful

I haven’t had my class yet but when I went to sign up I went over to see the gun I thought I wanted to purchase, the guy who helped me was Doug who convinced me that the gun I wanted was not really what I wanted. I thought I wanted this Sig 9mm but actually it was too big for me to handle and also I wouldn’t have been able to conceal it. I know women that do carry a 9mm but they keep it in their purses and I don’t want that...I want to wear mine on my side. Doug was patient and very informative he showed me a P 365 which I think is better for me. My class is scheduled for the 20th of October and afterward I intend to purchase my firearm from you guys.

This is my usual go-to in the area for a reason, but today reaffirmed that in spades. The Staff is always friendly, helpful, knowledgable and patient answering questions while looking at new gear. Better yet, One of the sales staff noticed my bag had a small tear and wrote a personal note with who to email for warranty service which was an amazing touch. The rental/range is also very well run and very friendly staff. Definitely will continue to give my business here and enjoy every time I go (which is not nearly enough lately).

Excellent service thanks jeremiah.

Really good lanes, large selection of well kept rentals, and fantastically helpful staff. Very good experience every time!

Nice staff and super helpful

I review gun shops and this place has the best prices, knowledgeable staff, and a 50 yard gun range!!! I love FL!

Clean organized and well stocked I would recommend this place to anyone. The staff is knowledgeable and helpful while some people may find the staff dry you have realize that a gun shop and range is not like your typical retail store. The ranges are nice and I like the fact that the rifle range is separated from the pistol range. They have I believe 16 pistol lanes and a few rifle lanes. Accessories guns ammo rentals they have it all and classes. Also they have a gunsmith if you need work done.

Update: As stated in my previous review Ive been a customer probably a couple decades. My previous review was glowing besides the range counter staff. I do however have to change my rating as they are price gouging transfers. Center Mass is still $20-30 but firing line is price gouging at $75 per transfer. Just to be clear before COVID19 they were $20-$30. Im very disappointed, will pass this on and remember it when things stablize.Original: Ive been a customer since the original location. Overall its a great place.It is hit or miss with the attitude you get from the range counter. Negative experiences with poor customer service with an attitude on that front. Other than that highly recommended.

Robin is amazing!!! She helped me pick the perfect gun and I went through the ladies CPL course with her. She was very knowledgeable and patient. I learned so much from her and will definitely signing up for more training with her. Thank you so much Robin for helping me become more comfortable with my gun.

Not exactly a fan of this place due to the attitude I get from some of the employees there and the price gouging that appears to be a thing here. The firing range is fine to use but I really dont recommend anything else from here, plus bring your own fire arm in cause the guns there jam alot

Great place I like it more than top gun very nice People with some exceptions But I enjoyed my experience

Always a great place to spend the afternoon. Knowledgeable, helpful staff! Great owners and customers!

Took a first time shooters course here before purchasing my firearm. Great instruction and recommendations

Knew what I wanted, called to confirm availability. Spoke with two salespeople, one to order, one who called when order was in. Both very professional and courteous. (Dina and Floyd) Went to pick up my order, the shop was really busy. I was greeted and had a salesman helping me within 5 minutes. Matthew F was very helpful and professional. He processed my order expediently, and was courteous and professional while answering my questions about ammo, night sights, and holsters.In all, a very quick, very professional transaction. I recommend Firing Line and will be back when I need more advice or need to place an order.

Took the beginners class. Totally worth it. Andy was our instructor, he was patient enough to answer all our questions, gave extra rounds to fire, went over time to make sure were satisfied.

Best all around range Ive been to in the Detroit area. Good gun selection, helpful staff, plenty of lanes. Well run. Quality place.

Absolutely amazing. So much patients explaining everything. Big thank you to Olivia shes honestly the best ❤️❤️ I would definitely recommend going there !!

I have dealt with the staff at the firing line for several years now. Everyone I have come into contact with has been knowledgeable and straight forward with good accurate information. They are always willing to take the time to explain and show you the proper use of a firearm. Keep up the good work.

I have visited the Firing Line a number of times mostly for target practice with my own equipment. There has always been ample room for a spot on the range. The range is clean and well lit. The staff has always been friendly and helpful. Every experience has been positive so far.

Love this place. They are very inviting and want to sell you what you want. I have went to other gun shops and they make it seem like you are a burden when you are shopping. I live about 30 minutes away or more, probably pass or could go to other shops, but going here is worth the travel time. Also they have 90 day layaway....cool place

Took the CPL class here, grt instructor, experienced and well informed. Will be back for membership, really clean and Covid prepped. Love the variety of guns and riffle, and accessories. The girls at the counter were polite and ready to assist. The old man in there is strict and all business, Do Not Mess with him! This place was on my radar for a long time, since there aren’t any ranges in Canton so this is the closest one to us. The parking and due to covid the weekend are not a good time to visit, since the classes are only happening on the weekend they are only taking maximum of 8 ppl at a time, you’ll have to wait outside for someone to come out and for you to go in. Price for membership was $200 for 6 months, and for the CPL class was $125.

Terrible customer service every time I go! It’s the closet gun range to me but at this point I will drive a longer distance for better service. Staff is always rude and unhelpful

During my month long quest of picking out a new EDC these guys were very helpful every step of the way. Staff was polite and answered every question/concern I had with the desired gun. I ended up picking up a p365 and the worker that dealt with me was very polite and helpful. I only have 2 complaints that I encountered during this quest1) gun rental: didnt make much sense to me that I couldnt rent a gun if I was by myself unless I already had a gun with me. Luckily I happen to have my EDC on me at the time so I was able to rent the pistol I planned on buying.2) holster selection: now their selection is decent but not of youre left handed. Left handed holsters for specific guns are far and few between. This forced me to just order one online vs spending a additional $70+ in the store.

Great speedy service!

Went for the range not the store.Pros: ample range space, automated targets you can operate easily with the control switches, not too busy.Cons: no rapid fire and no drawing from holsters which basically forbids realistic defense training. Probably a liability issue to prevent negligent discharges. This could be mitigated by offering an assessment and issuing proficiency cards to more serious shooters.

I have bought two guns there and was so impressed I took my wife with me and took their cpl class. The staff is knowledgeable and helpful. We shoot there regularly because of their strict attention to gun safety rules. Be prepared because if you do something stupid you will be reprimanded. I was taken aback by their zeal at first, but common sense prevailed and I was thankful that such a watchful eye was kept...keep up the good work ladies and gentlemen!!

Absolutely great gun shop! I’ve used their range many times and purchased a couple guns as well as accessories there. When I bought my AR-15 the guy who sold it to me said that because I was patiently waiting to sign the paperwork he hooked me up with a free box of ammo and a free P-MAG. As far as who sold me that gun I’ll leave names out of it so I don’t get that particular employee in trouble LOL. Great place to do business, it’s my go to gun shop. The only question I have is why do you need to have someone with you when you want to rent a pistol to shoot? Other than that it’s a great store and I look forward to doing more business in the following years!

Took a beginner class and Bob did a great job with me. Top gun in taylor wouldnt let me use my firearm for the same exact class ! I got to shoot 100 rounds out of my gun and had a blast doing it. Thanks again

As far as the “sales personnel”, the most rude and unprofessional group of individuals I have encountered. Back in the summer, I was looking to purchase a sig 229 and came across one online and here at the store. In the store, they offered a better deal. There were at least 7 sales associates around and out of the 7, only one acknowledged me after standing at the display case for about 5 minutes, which he stated to me someone will be with me shortly. That shortly turned into another 10 minutes. Mind you it was not busy, and 3 other associates walked past me while I was standing there, and another guy just stood there looking at me. I ended up purchasing the firearm online. Fast forward to last week, a buddy of mines wanted to come here and shoot. We meet up here and before shooting, he wanted to look and see what new firearms they had in. Same scenario as the summer, as no one even acknowledged us while we were browsing. Not a “can I help you” or “interested in seeing something”. What we did get however, was 3 sales guys sitting at the displays eating their lunch. Don’t get me wrong, I’m not a shopper that looks for the red carpet treatment, but common courtesy and sales basics is all I ask for. These guys here don’t get it, or simply don’t care. I told my buddy I’ll never spend another dime in that place. It sucks because the range itself is pretty good.

Bought a red dot which led to me finding out I have astigmatism, dot looks crisp for those with good eyes but I see it as a flared out shooting star. Staff was very courteous and professional, allowing me to exchange the optic even though it wasnt due to any fault of theirs, even helping me choose the right one. Great customer service, I will definitely be giving them more business in the future.

Nice clean range and they were very friendly. Im not sure why people had trouble here in other reviews. I have been several times now and they have been great every time. Very knowledgeable about all their products. My only complaint is the range was like a sauna the last time I was there...not really a big deal though.

I purchased my first pistol from Firing Lane this morning. They had both pistols I was interested in buying in stock. The staff showed me both and were happy helping me decide which would be best. I will be going back again soon.

3 to 5 business days for an online transfer..After they recieve it.. unheard of! Happy i called first! Background checks take 15 mins. Mostly all companies offer same day service. I wouldnt waste my time or money until they step there game up. Seriously, this is 2020! Laziness maybe..... idk!

Staff are all very helpful and knowledgeable about what they are selling. The ranges they have are clean and not too expensive. Also, being able to rent pistols before buying them was super nice when making a decision.

Great selection and prices

Went there for the first time today. Very nice & respectful employees, very clean range, and very good prices! Overall I will definitely go there again!

My wife and I took their beginners shooting class and our instructor Andy was great. He walked us thru all the basics in the classroom and then took us to the firing range. He gave us little bits of constructive criticism that really helped with out shooting. My wife and I are looking forward to some practice time on their pistol range and would like to take another class from Andy.