My wife and I are getting married and were looking for a wedding ring. Sarah an employee was helpful and patient while looked through there wide collection and found a beautiful ring within our price range. I will recommend them to all people seeking jewelry and if i had a store Sarah would run it. Great Work...

I wish I could have given no stars. After bringing my ring in 4 months ago for a routine cleaning I finally have it back.. Not my original wedding ring, as they destroyed that while repairing a loose diamond they found. They lied multiple times about how the replacement ring they found for me was lost, and then the second replacement ring was taking a couple months to get ready. When I finally got it back, it isnt soldered together like they were. Very rude staff, customer service hung up on us when asking to speak to a supervisor. Agent handling the case wouldnt return our phone calls. And worse of all, Ill never have back my original wedding ring.. Very heart breaking and disappointing, no apologies, no compensation. DO NOT RECOMMEND THIS JEWELER!!!

Very rude staff, constant mess-ups i had to pay for there mess up, bitchy people, slow wait time, i went in there countless times fixing things, they lie constantly, not all there stuff is real. when i was in there there were other people bitching, run for the hills, NEVER ENTER THIS STORE!!!!!!! waste of money and time

I cannot recommend this place at all to anybody; they sold my mother a watch which they told her was a gold Bulova watch. My mother was under the impression by them it was a real gold watch. However, when we got it checked out, it was gold tone and practically worth nothing compared to the price we paid for it. The gold tone is wearing off, and it has only been a little less than a year. I tried to go back up there furious with how they lied to my mom and they completely and utterly acted disrespectful and called my mother, and I dumb for believing it was a solid gold watch. I was shocked by the sheer anger at them as they told my mother it was all real solid gold. We bought it for $400 near Christmas as it was marked half off, as my mom stated the guy told her the original price was $800. Please do not go here as they will tell you anything to get you to buy their watch.

Great place to shop the staff is very friendly and helpful. #greatdeals #signetjewelers #betterthenKays

I had a wonderful experience! The sales girl went way out of her way to get exactly what I wanted. I’ll definiately shop here again!

This store has a great and knowledgeable staff, I would highly recommend you come and see Sarah, she was a fantastic salesperson!

Cheap jewel turn colors in 2 years

I HATE JB ROBINSON!!!! The worse jewelry store ever!!!!! First, they lost my ring for the whole month of February! Then recently they sent it back out to replace a small diamond. ....2 weeks later my ring comes back and the missing diamond wasnt replaced. So there was no point sending my ring out if it wasnt going to get fixed!! Now again they will have to send it out to get the missing diamond replaced. In order for my ring to stay under warranty, i have to let them send it out to the jeweler. I wish we would have gotten my ring elsewhere! I feel the quality isnt there. ...in less than a year 2 small diamonds have fallen out and i only wear my ring 3 times a week because of my job. Im very disappointed with the service.....they are rude, in considerate, unhelpful, and just a waste of time. Please DO NOT BUY ANY JEWELRY FROM JB ROBINSON!!! You will regret it!

Always great service at Westland JB Robinson

If I could honestly give negative stars I would. Do not shop here unless you want to be lied to and have the worst service you could possibly get.

Such good service!

Expensive but they have some beautiful stuff