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royal five Auto Sales
5320 Westerville Rd, Westerville, OH 43081, United States
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royal five Auto Sales
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Th
Review №1

Tyler got me in a car fast and for the down payment I asked for the same day excellent customer service i went back the next week with my daughter he went above and beyond got her in a car too!

Ny
Review №2

Very respectful, worked with what I had and made sure I got approved for a new car

Br
Review №3

Driving by I saw great selections on the lot and had to stop in. Tyler was very knowledgeable and had great customer service. He helped me out so much getting a car! I will 10/10 recommend to family and friends!

Dj
Review №4

Tyler Was very courteous and willing to help the price for the car and his services was outstanding I will continue to do my shopping here with Royal five auto sales

Co
Review №5

Royal Five Auto Sales had a large inventory and Tyler D. was very helpful. I would recommend family and friends to this place for sure! I will also be a recurring customer. Thank you!

ja
Review №6

Tyler got me approved 1700 down no credit !! Great experience with this car lot, great cars 2 year warranty ! low miles

Si
Review №7

Honestly, the best. Speeeechless compare to other places. Tyler will take care of you without a question, listen to whar you want and comes up with your dream car.Glad i made this decision.

Co
Review №8

I want to truly thank the team at royal five Tyler man your are freaking terrific wouldn’t ask for a better dealer ladies and gents if you need a car and you want someone who will look out for you and get u driving royal five is where u wanna go

Aa
Review №9

Great inventory! Make sure you see Tyler.

Ch
Review №10

My experience with Tony was nothing short of amazing! I literally had given up looking for a vehicle but then drove by their lot and seen my favorite car! Tony was able to get me into my Acura TL with very great prices on everything, very much appreciated! Keep making everyone happy out here Tony! Thanks again my man!

Re
Review №11

Today I was in a need of a car ASAP i went to this car lot and Kevin was so helpful and compassionate. He got me into a car that was very dependable and he worked with my financial needs, I recommend this dealership for anyone who is in need of a car .

Ja
Review №12

DO NO GO TO ROYAL FIVE AUTO SALES ! TRASH CARS ! I was sold a car AND IT BROKE DOWN LESS THEN 2 weeks after ! THEY DONE GIVE MONEY BACK SCAMMERS

je
Review №13

What a great place to purchase a vehicle the gentleman I worked with got me everything I needed was a wonderful car with all of the features that I required for the safety of my family thank you Royal five Auto Sale

sh
Review №14

As per the comments before, they have sold plenty of lemons to unsuspecting customers. Once the person realizes the car is faulty, they start dodging!!! Here’s the kicker...... even once you pay the piece of junk off, they hold the title at their leisure. What a horrible business. People PLEASE, spend your money elsewhere! Getting a car from the junkyard is way better than the quality than this place.

Di
Review №15

Please please guys, do NOT buy your car from here, these people are pure CONMEN

Ni
Review №16

I bought my silver 2015 Malibu from here from tony . Definitely made sure i had the car i was looking for and wanted . Definitely very helpful with anything when it comes to a car you bought from them .. Its been a year now and i am still driving my malibu . Thank you Tony !!! I see some bad reviews dont let that make you not stop by and deal with tony yourself ! They are very good to their customers. Its been a year and i know if i called tony about my car now he would still help me .. Give them a chance you wont regret it !

Za
Review №17

Tony is a Liar and a conartist.Dont buy from here.They sold me a car with a bad head gasket, broke down 16 hours later and they lied when they said theyd fix it.

An
Review №18

Horrible experience buying a truck here. In hindsight I would have done things alot differently but vehicle shopping with your 2 year old is pretty difficult. Anyways, they lied as well as having us pay way too much for a truck that has more problems than its worth (that they covered up). Shady people, take your business somewhere more reliable and get a reliable car for your money.

Sa
Review №19

Ok, so everyone needs to ask for Tony when they come here! If you’re hesitant because of some of the negative reviews...just stop by the lot for yourself, as I did. I had a very unique situation, and there was a slim chance of me getting into a car with this situation, but Tony promised me he’d get me in a car, and he delivered! Not only did he get me in a car, he got me in the one car that I wanted! I wanted to drive it for a few days before I left a review, and after driving over 300 miles in less than a week, I can say I got myself a quality car with the help of Tony of course! I got a 2013 White Chevy Malibu, and that was exactly what I had been looking for. Couldn’t be more happy. I want everyone to bare in mind that the negative reviews of this place were purchased for cars that were 10 plus years old. They have a disclaimer on their vehicles that says cars are sold as is! They also make you sign a waiver that you understand the cars are sold as is! Don’t let the negative reviews stop you from driving off the lot with a good car! Go see Tony ASAP!!!Update: 1 month later, and the car is still driving great! I love my car!

Pr
Review №20

I envourage all my friends to shop for cars here anytime..Tony is a very good man..he knows what his customers like and will sell you a good car with reasonable price. He will never over charge you..he will rather find you the best loan with a good interest rate. Tony you heard it from me...you are the best in this business..hands down.

Ch
Review №21

If youre looking for a down to earth straight forward car buying experience with excellent customer service, then this is the place for you. Walked in off the street, had a conversation with Tony and drove away with an excellent deal on a sweet car. Thank you so much for your help Royal Five!

Jo
Review №22

I was looking everywhere for a nice used car for my mom. I found a couple of nice vehicles here at Royal Five Auto Sales. Yazun was very honest about one vehicle I was looking at which allowed me to make a decision to not purchase that vehicle. He did not have to provide that information, but he did therefore that led me to believe he was honest. I did locate another vehicle there, it was nice, he was also informative about this vehicle well, they were very minor issues, my mom liked it and therefore we made the purchase. It was an very easy transaction and he and the other staff were very helpful, I would very much recommend buying your next used car here.

Te
Review №23

They guys here are amazing and will take care of you. I came here with a specific car in mind and they made sure I left with that car. These guys, John and Tony both helped tremendously in getting me my dream car. If you go here you can expect great service and a good quality vehicle.

st
Review №24

Tony and crew were helpful and willing to work with you

cy
Review №25

Had john help my husband & I get a Toyota rav 4. He was really good at assisting us and showing us how things work. Was very up front and honest, which I appreciated. Was so glad they were able to work with me as a first time buyer and help finance! If you looking for a car first time buyer come. Check this place out! Theyll work with you. 👍 Only thing is i wish they would have known more info on the cars past history for us.

Li
Review №26

I just purchased my second car from Royalfive and I couldnt be happier. I was trying to decide between 2 different cars and they were very patient and took the time to let me test drive each car and i was provided with excellent information about both cars. I made my choice a couple days later and I am very excited about my decision. My buying experience was very pleasant and I am looking forward to the excellent customer service going forward.

Te
Review №27

Best experience buying a vehicle here, Tony was great! He really took care of us and kept his word on everything he said. I recommend this dealership to anyone, not only are the vehicles reasonable, but the staff is awesome!

Ni
Review №28

These guys were incredible to work with! Fantastic quality vehicles, and very fair prices! If you are in the market for a very high quality used vehicle, you owe it to yourself to stop by, and check out Royal Five Auto Sales!

Ch
Review №29

Tony and Kevin assisted us and were awesome! We were very picky and wanted see so many vehicles and were so indecisive but they were patient and helped us find a great vehicle. Definitely recommend!

Ja
Review №30

John was great in helping us to pick out a car. I dont like pushy car salesmen and John was not that way. He was very polite and professional when we ended up not being interested in the original car we came to see, and helped us to find a different one which we ended up buying.

Eu
Review №31

These guys have a great used car selection and are fair and honest which is hard to find in used cars... Recommend to others looking for a dependable car... And they do finance too. Thanks Kevin.

Jo
Review №32

Great people, great business people buying cars forget dealers are here to help just bought a 2019 Ford Raptor, and way better experience here then at ford....Anyone with a Tundra you should get a real truck!!!

Br
Review №33

They illegally charged money to my account and refused to refund my money and claimed they only run credit cards when the customer is in their office. I love 2 hours away and was not in their office when my information was used. Extremely shady business practices.

ce
Review №34

I just brought a car yesterday and Kevin and John helped me. The whole experience was amazing and I got the car that I wanted!!!! I’m very happy and would recommend anyone to go there.

St
Review №35

Great people here, got a car I liked at first after about 2 weeks I didn’t not like it and they made thing right and took time out of their day to put me in something nice that I loved . Highly recommend going here

Am
Review №36

John is very pleasant and easy to work with. Very nice guys. Great car at a good price and no pressure sales.

ch
Review №37

I dealt with Kevin, He is very honest and respectable guy. Nice to do business with. I would definitely recommend this dealership.

to
Review №38

Tony was our salesman.great experience. No One there was pushy all very polite. Love my car.

Cy
Review №39

I purchased a 2009 BMW X5 June 22, 2017 on June 25, 2017 i experienced the truck shaking and losing power i contacted Royal Five and was reminded I purchased the car AS IS. i took the car to BMW to find out i needed a Throttle Body, since then i have had a major repair every month since i had this automobile. today is October 11, 2017 i have spent $2066.00 in repairs to date and as we speak the car is in the shop yet again needing a $1900.00 repair for failed lock system and a new alternator. If you think of purchasing an automobile from Royal Five DONT GO WITHOUT A MECHANIC. They perform no service at all on their cars before selling. they only invest in a car wash upon purchase the car was as clean as can be. Since my initial phone call to Royal Five I call them back two times and left a message with John and Tony who both stated they would have a manager call me back but no one has contacted me

ME
Review №40

Fraud fraud fraud... I will not take it down until my friend gets her money or a new car until then I will keep it up to let them know how y’all work she should of never drove off the lot with an car she was pre approved for and then try to keep her money!

Jo
Review №41

Excellent and friendly staff! These guys go the extra mile to get you into a car you want. Thank you gentlemen!

Gi
Review №42

Buying a car is never an easy process, but Royal Five made our experience here amazing . I would definitely buy another car with them. Thanks Again !

Pa
Review №43

John at royal five auto sales helped me get a nice car with a decent price . Good customer service. Totally will recommend to buy a car from here . Will be back for my second car .

Ke
Review №44

Royal Five really took care of us!!! Tony and his associates really worked hard to put us in the car we wanted, and he made sure we got the best possible deal!!! I would definitely recommend them to my friends and family!!!

ch
Review №45

Greatest experience! Congrats To me for picking this car lot. Affordable payment. Helped with insurance. Thanks Tony, John and Kevin

Ky
Review №46

Great Customer service. Everyone very helpful and friendly. Manged to get a car off the lot on the same day!

Am
Review №47

Tony was so good loved my car and how nice they was .

Du
Review №48

Really deserve negative stars. These guys have found away to commit theft without being arrested. Bought a truck from them awhile back and have put twice what I paid them into it fixing it. It was dangerous and never should have been driven. Rotors and brakes were rusted off the axels and broken control arms. There are way to many problems to list and now that I’ve dumped thousands into making it safe and still driveable the electrical is going bad. So here’s there scam. You’ll notice the pics are much nicer than the actual vehicle when you get there. Then they have to be with you on the test drive. At which time they focus on the radio and sound system and really want your attention on that so you don’t hear all the problems. They hide all the problems and won’t disclose them to you. They won’t let you have it checked out first before buying. They tell you they have a mechanic (not certified of course probably just some hillbilly that works on cars from time to time) and they can get you cheap parts if you need them. Turns out the parts they can get cheap are the same price as autozone so just another lie. Also no matter how many times you call or try you’ll never actually get to meet this mechanic. The only reason they have any positive reviews is because after they trick you into your new death trap they have you write a review for them while they “get the car ready”. As if they haven’t pressured you enough they pressure you once again into giving them a positive review. Save your money and possibly your life and go buy a safe vehicle from a place not ran by criminals.

CO
Review №49

Best car lot everrrrrr they will help you every step in the way to get you in a nice affordable car definitely will in the future get a car from them

Sc
Review №50

They did a awesome job for me, without awesome circumstances on my end. Fair & honest.. Thank you Mr. Tony & Mr Kevin!!

Ad
Review №51

I thank God for leading into this car lot I love my car they are very honest people

Kw
Review №52

John and kelvin help me get good car and they are very polite and respectful people and always smiling., I love royal five, good people. Recommend royal five, a place to shop for a car.

Ka
Review №53

The were honest with me from the jump and worked with me through my situation.. nice used cars as well.

Ce
Review №54

Just purchased a car from them and Im very happy. Fair price and was treated well.

Ah
Review №55

Iam not recommending any body to buy a car from them unless you take the car to a certified mechanic because most of the cars they have arent worth the money you are putting be careful

Ja
Review №56

This place is very trashy. The office is disgusting, the cars are junk and the prices are horrible. Be careful when buying something from here. I was looking for a used car and found one here. I took to a mechanic and it need 2500 in repairs before it was safe to drive around. The price was $5500 and they said they would not lower the price at all even though the car was not suitable to be driven around daily. Of course the guy working their said he could have his friend do it for less (non certified repair man). Sounds legit.GET THE CAR CHECKED OUT. THEY SELL BROKEN VEHICLES.

Ke
Review №57

The team at Royal Five Auto Sales are awesome..they worked very hard to get me approved for the car that I wanted..my car is great and they did not stop untill I was satisfied...great place to get a car.

Th
Review №58

I saw a truck for sale on the internet, so I called them to ask if it was still there and what condition it was in, the pictures looked good on the internet, but I wanted to make sure before driving 2 hours just to get there. I asked if it had any rust, the salesman said that it did not have any rust, and that he drove it and it was really nice, so I went to see it. It had lots of rust. The Air conditioner did not work, both side mirrors did not work, I thought that my foot was going to hit the floor when I went to hit the brakes. The truck shook and at only 35 miles per hour. I turned around and went back before driving it on the interstate. I was very disappointed with the truck and the salesman. I will never go back!

Du
Review №59

Tony was great got my stuff done and he did a Outstanding job

Sh
Review №60

John has been exceptional with helping us pick our car as well as finding a lender. He is your GO To for Royal Five!!!!

Ni
Review №61

Jon provided me great service with my new car, I definitely would recommended any one to this car dealership

sh
Review №62

Great customer service really nice ppl

Da
Review №63

It was a pleasure working with Dave and Kevin. They were very professional and seemed to care about my needs instead of theirs. They were even helpful with my financing.DM Columbus OH

ta
Review №64

John & Tony we’re AMAZING!!!!! I got my new suv Santa Fe and they went above & beyond for me !!!!! I recommend this place to everyone :) thank YOU GUYS!!!

Co
Review №65

John is a super guy, got exactly what we want even after pulling strings for hours. Awesome people, highly recommend anyone looking for a new car to go to them.

Ke
Review №66

Helped me out with a good truck and put new tires on also.

An
Review №67

Great service and easy transaction, everyone should visit for your next car.

Ti
Review №68

No greeter, was there 15 minutes and could hear someone cleaning a car. Guy finally popped his head up as I was looking at the last 2 cars that interested me.

Ca
Review №69

I purchased a 2005 Chevy Impala on Saturday, April 29th for a little over $3,000 after tax, tags, and title. The salesman, John, was very nice, personable and professional during the whole ordeal. The car drove fine for the test drive. The problems started as soon as I got in the car to drive home. The radio face plate that he put in after I purchased the vehicle had a half burnt out display and the usb port on it that he bragged about did not work. Not really a big deal, I thought. Then the next day check engine light suddenly came on. I was a little irritated but still not a problem, probably just needs a tune up, I thought. Then the battery light started coming on at random times. I was starting to get a bothered but still figured it was an easy fix. I get in the car today, two days after the purchase, and now there is suddenly a loud semi rapid knocking noise coming from under the car whenever I am in motion but not accellerating. None of these were issues when I test drove the car or even the ride home except for the faceplate display. I know the purchase was for as is condition and dealer is not responsible, but I am feeling like I got hustled. Not happy at all that I have had the car for less than 48 hours and I had to spend over $800 on repairs (new wheel bearing and new sway bar) for problems that werent apparent/disclosed when I purchased the vehicle. Had I known this was the case, I wouldnt have bought it. Not a pleasant experience. Update 05/21/17: I have to drop another $600 to replace the body control module after all electrical systems went dead while I was driving with my 5 year old daughter. So far, in less than a month since I bought the car, I have had to drop $1400 in repairs that were not apparent/disclosed when I bought it. Thats almost half of what I paid for the car. I am not a big believer in coincidence to begin with. But now after having to make two major repairs in less than a month, I fully believe they knew the condition of the vehicle and did what they could to make it run smooth long enough for them to sell it. Not only will I never buy a car there again, I will do my best to discourage anyone who even considers going there. After seeing a response from the owner to another person who gave a one star review, I would suggest hanging on to any paperwork for the car if you make a purchase from them. I not only still have all the paperwork from the sale, I have also been hanging on to the dated paperwork from the $1400 in repairs the vehicle has needed in the 3 weeks since purchase. After reading some of the other bad reviews and seeing how similar their situations are to mine with the vehicles purchased from these guys, I think I am going to contact both the Ohio Attorney General and the Better Business Bureau to file complaints. Dont trust these guys, plain and simple. Theyre charmers and hustlers. Update 05/23/17 Now the mechanic is telling me there was a water leak that had flooded the housing compartment for the body control module which was also where the airbag module was housed. So that needs replaced as well now. Another $700 which now brings the repairs total to $2100. He said that with the amount of corrosion on the modules, the compartment had to have been flooded for a long time, which means they sold me a car without a working airbag. Since were now spending almost as much in repairs as we did for the car itself, its looking like well have to junk the car and start over again. I can tell you where we WONT be going. Watch these people. They are rip off artists!!!

Is
Review №70

The people at this place they are very very nice and work with what u have and there price r very reasonable I recommend anybody to go there they got very nice cars and there customer service is %100000000 and the guy john is the best

Da
Review №71

Great Service! Great Cars!

BI
Review №72

Nice customer service.....Decent Vehicle.....Nice price

Ma
Review №73

Awful with no integrity. Paid cash for 2 cars for 20,000 and nothing but problems in 2012. Kevin is dumping junk on people with no remorse! Please choose another lot or you may regret it!

To
Review №74

Great service, great cars, great deals!!! Ask for Tony or Jon!!! Great experience!!!

Ah
Review №75

Best out sale cars in Columbus Ohio

Av
Review №76

They sold me a car for 2700 with a bad transmission. Please shop anywhere but here for your cars.

Pr
Review №77

I agree that Tony is a liar. Will tell you anything to get a car sold then not help you afterwards

De
Review №78

Love this place

An
Review №79

Love this car lot

Je
Review №80

THEE BEST, ESPECIALLY STAFF

Da
Review №81

Caveat emptor

Jo
Review №82

Excellent service, if you need a vehicle, look for Tony, it doesnt matter if he has the affected credit, he can give you more help to help you improve your credit. I recommend it 100%.

Information
27 Photos
82 Comments
4.2 Rating
  • Address:5320 Westerville Rd, Westerville, OH 43081, United States
  • Site:http://royalfiveauto.com/
  • Phone:+1 614-428-8888
Categories
  • Used car dealer
  • Car dealer
Working hours
  • Monday:Closed
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Offerings
  • Buys used goods:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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