These guys are great! The staff is knowledgeable and friendly. My technician Zach, did a great repair job to the front suspension in my Jeep, and it now rides the best since I have owned the vehicle. Their service has been outstanding.

Owner was very knowledgeable and took a phased approach to fixing our problem. Timely communications and reasonable prices.

They always do good work on my cars.

I appreciate how hard the guys worked to find the parts for my truck!! The main person I dealt with was great and explained everything that was going on. Would definitely use them again!!

Having a mechanical shop you can trust is critical I’m very happy with Brad and the crew for being honest understanding and professional. They always give me great service at a fair price.

We would not recommend this shop if you are on a limited budget.You can go to a dealer or elsewhere and likely get charged much less for a quality repair with a use of OEM parts.This shop takes an advantage of you if your car is brought by a tow truck. They charge double or triple of national and Ohio price for a job if you are desperate, the car is not drivable or if you have no clue about what you supposed to be charged.In our case this small shop doubled a cost of a retail price for an aftermarket part from a next door OReilly store. $600 total was charged for a small plug-and-play sensor replacement. Elsewhere this half-an-hour job would cost you $90-250.

Excellent service and reasonable price

Trustworthy and fair business. Nice staff.

Team there was transparent, honest and fair. I found a new home to have all My cars worked on!

I had a very great experience here. A broken spark plug was stuck in my engine block and I needed it removed. Brad, the service advisor, said he could help and so I toed my car over. They were able to get the job done in a little over an hour. Their pricing is also affordable. They charge $98 per hour for labor as of May 28th, 2020. Also Brad was super friendly, helpful and honest. Thank you guys!!!

Great local mechanic with fair prices.

Very friendly. Work was done quickly.

My family has always taken our cars to them! Theyre wonderful, quick, and dont do a bunch of unnecessary extra stuff to jack up prices! Everyone is very pleasant. I would definitely recommend them to anyone who loves their car and loves an honest staff.

This company is great. Ive been taking my personal and commercial vehicles to them for 20 years and theyve kept them all running well. Theyre honest, their prices are fair and theyre always a pleasure to work with.

100% my preferred mechanic. So a little disclosure I am their IT provider, so we have a business relationship, but it has afforded me the opportunity to know they keep a really clean, neat, and organized garage. Their people have always been great to me, and even though I live in Bexley/Whitehall I would rather drive to work in Westerville and have them do all the work on my Jeep that I can’t do, or don’t have the time to do myself.They are great guys, who are always honest and fair. It is very hard to find a great mechanic, and these guys have always treated me excellently. It is for this reason they are the only auto garage I trust with my Jeep.I can not say enough great things about these guys.

They are honest and will tell you what is needed and what is optional. They will give you a straightforward opinion on if the car is worth the work that is required. They care more about the relationship with you then they do about profits.

Best customer service, reasonable prices, they talk you through everything. My husband and I will always use Westerville automotive uptown!

These guys went above and beyond to repair my car! I will only be coming back to them! I appreciate the generosity and kindness the staff showed. Shop local!

Took my truck in for an engine light and shaking and shifting violently ! Diagnoses carbon build up -solution flush system -cost $300+ Picked up vehicle and it started shaking in the parking lot went back in and was told just to give it some time !! Drove it half a block and it shifted violently. Took it back the next day and they said nothing was wrong. A $300 MISTAKE!! Do Not Make The same one I Did!! They are not equipped to handle anything more than an oil change!!!

These guys are honest and just all around great guys. I always feel like they give me the truth which can be tough to come by with some mechanics. They also never do more than is needed unless you want them to. Take your care here and you wont be disappointed.

A great place for automotive inspection and repair. Friendly and knowledgeable. Yes, I would recommend.

Great service. I have been taking my cars there for over 10 years and I will continue. They have gone above and beyond for me.

Dropped my 99 Mazda 626 off here in the morning due to some cooling system issues, and they had everything fixed up by the end of the work day. Really excellent group of guys; very honest and friendly. I was thoroughly impressed by their work.

I got cast service and a fair price. Very polite staff that doesnt mind answering all of my many questions since I live 3 hours away! Thanks!

Very helpful & reasonably priced.I trust them to be honest with me.Excellent customer service too!

Today was my first time visiting Westerville Automotive and I was thoroughly impressed! I think its safe to say Ive finally found a reliable and honest mechanic. They diagnosed and had my car fixed within 1 business day and charged a fair and reasonable price. Brad was such a pleasure to work with and I will most definitely be back for any future needs!

Great service. They got me in and out the same day for an alignment even without an appointment. The Manager Doug is a real genuine and nice guy that cares about his customers. Would definitely recommend taking your car there for anything and everything!

Westerville Automotive never leaves me disappointed. Their staff is professional, polite and most importantly, HONEST. They’ll do what you ask, and suggest services if needed, and nothing you don’t need. I know my way around cars fairly decently and have dealt with plenty of service shops that’ll sell you snake oil. These guys are NOT that type of shop and have earned my trust. The fact that they’re a half mile from my house doesn’t hurt, but I’d take our cars their regardless of the commute. Brad and the staff are awesome! Highly recommended!!

Thorough and trustworthy. I know how to measure tire-tread depth, and can estimate brake pad wear pretty accurately. Every shop Ive ever went to for a 20k service has told me that either my brake pads or tires need replaced (sometimes both). They were the first to indicate otherwise.I normally change oil filters myself, but will take it to westerville auto once a year so someone dependable and knowledgeable can make sure all is well.

I own Handyman Matters in Uptown Westerville. I take our entire fleet and personal vehicles to Westerville Automotive Uptown. Great place and trustworthy!

Been going there for years and always very pleased. Good work and great communications. When there are issues they address very honestly. For example, I had a slow leak in a tire they installed due to a minor mis-mount. They fixed at no charge with no debate. Great work

Really wanted this to be the place I finally found for a long term repair shop as I have been searching since CARS at Polaris went out of business. Unfortunately, that was not the case. My daughter had a ball joint break on her Subaru Impreza. We had it towed to the Uptown location because of the reviews and it was relatively close to her job. We picked it up 3 days later, supposedly fixed. After about a week of driving it back and forth to work (approximately 5 miles round-trip) she felt something pop in the front drivers side, and the tire was definitely not lining up the same way. We called the Uptown location and Brad was more than willing to have it towed. My daughter was told it was a cracked tie rod. Furthermore, she was told by Brad he was having the car fully inspected just to be sure. They had the car a week. After not hearing from them, I called the shop only to be told the car was ready. That was Friday evening. Tonight, on Monday, I drove her car, after she reported she still had a clunky noise, and indeed she does. So much for the full inspection. Cant help but to feel they took advantage of my daughter and dont believe they even really fixed anything the second time around, only collecting extra money from a young kid. Will not return and will tell everyone to beware. Terrible experience.

Great experience: Love working with these guys. Brad is always such a gentleman. Great people/great prices/ Great work!

These guys are honest and good mechanics who treat you fairly and do good work. The one time they made a mistake on a repair they fixed it promptly at no charge. Friendly and trustworthy.

Honest and high quality work! Brad is great!

These folks are great......My wife and I have had work done on both of our cars and without any reservation highly recommended them.

Great Shop! I finally found a place that I trust and wont take my cars anywhere else. The team is really nice, helpful and honest which seems to be something not so comon anymore. I highly recommed this place!

They are the best around! Consistently attentive and courteous service, and good availability.

I had an old cadillac that gave me problems and they were open and honest with me. I called and told them I wanted new breaks on the back tires because of an odd noise. They quoted me a couple hundred. Called an hour later and said I didnt need breaks yet but they took care of the noise and it only cost me 50 bucks. Great people

Got my Jeep in and out at a fair price. Will be bringing back any vehicle back that I need worked on here.

Brought my honda here for some repairs these guy run a good shop and there prices are fair,and this from a guy that likes to work on his own cars.

They have helped me more than I care to admit. Always professional and more importantly, honest

Quoted a repair for DOUBLE what it should cost and then tried to charge me for running a diagnostic check that I did NOT authorize. Luckily, they backed off on it. I would not recommend this shop to other females...

5 Stars and 5 words to describe: Honest, Caring, Dependable, Timely, Knowledgeable. Keep up the good work guys.

I took my Nissan Maxima there to have my hydraulic clutch issue fixed. They replaced the clutch master cylinder, slave cylinder, and then bled the air from the line which fixed it for a couple of months. It broke again about 3 months later. This time they replaced just the clutch master clyinder and bled the line again which fixed it for another couple months. It broke again and they claimed it was my pedal and nothing was wrong with the hydraulics and that they couldnt repair the problem and said maybe I could just drive it like it is. I took it to a shop managed by a friend of a friend and he noticed within 5 minutes that the fluid was black, which should not be after less than year old, and my line was clearly leaking. The rubber section of the line was wet with fluid. He replaced the clutch master clyinder, slave cylinder, the line, and bled it. All fixed now. I wasted over $400 to have them do a temporary fix and telling me it was mechanical and not the hydraulic system.I will not go back to them

Fair prices and great customer service they have earned my business for the foreseeable future.

Great staff...very knowledgeable and friendly

Westerville Automotive does all of the alignments for our collision repair facility. They are professional and a pleasure to deal with, highly recommend.

They do not know how to do anything and they forget things that I ask them to do like I just needed a oil change and all they did was put air in my tires and fill up my windshield fluid up and did even do my oil change and then after they gave me my keys and in my car was another persons keys for a different car and this was about a week ago and I will never go back!!

Outstanding service

I would like to preface this review by stating that I have previously had only positive experiences with Westerville Automotive Uptown, so this negative experience was particularly jarring. On Thursday afternoon, I received a phone call that my car was ready and I responded by stating “Great! Thank you. I’ll be there before 6.” However, when my Uber ride dropped me off at 5:56PM, the lights were off and no one was home. I frantically ran around the building, hoping to find someone, but no one responded to my knocking or requests for help. I called at 5:57PM leaving a frantic message hoping that someone was still by chance monitoring the phones. But no luck. With no other choice, I took another Uber home. When I returned the next morning, via Uber again, I was hoping for an apology – perhaps even offers to compensate me for the cost of the extra Uber rides. Instead, I was told that I was not being honest about the time that I arrived the previous evening, because the employee insisted that he had been there until 6PM. When I tried to show my Uber receipt and phone call log to demonstrate that I wasn’t being dishonest, the employee ignored me and repeatedly insisted “I am not a liar.” Well then sir, you ignored a pregnant lady’s pleas for help for more than 15 minutes while she waited for a car service to come and take her home. After several attempts to try to use logic and reason to prove my case, it became clear that the employee had no interest in taking my concerns seriously, and I so left. I was shaken and disturbed by the rude interaction that was so unexpected. Right on their website they state their objective as “being total customer satisfaction and loyalty.” Well, that didn’t happen. And they’ve lost a customer today.