I DO NOT RECOMMEND THIS COMPANYThis is a flooring brokerage, they don’t stock any flooring but order it delivered to the showroom from the manufacturer. They have a good selection of samples but all of them are cut and mounted such that you can’t see the interlocking, this is important, the backings aren’t visible either. It was not made known to me at the time of purchase that they don’t accept returns even if product is unopened. It was pointed out to me after purchase there is a clause on page 2 of the contract.
Update 8/4/21* Tile was finally received and doesn’t match and ProSource still will not take any accountability for this! They will find any excuse possible not to take responsibility. Save yourself the Headache! We’re now going to have to rip out the entire floor and replace all over.Pro Source of Palm Beach needs to take accountability in their staffing/training. We had purchased materials for a bathroom remodel and Ali messed up our order causing at least a month delay on the job ( all work is paused waiting on material that we were told would be in stock, otherwise we would have made a different choice). The manager seemed to completely disregard Alis mistake, just passing the blame onto us as it was in the contract and blaming COVID. Ali ordered 186pc of tile instead of 186sqft, so this error was clearly on her, we even had our contractor sit down with her to ensure there was no mistakes like this. We do a lot of remodels and this is unfortunate because we were looking forward to working with them in the future. Were still waiting on our cabinets so I will update this review as we go, but so far this has been a miserable experience with Pro Source of Palm Beach.*Also there floor samples do not match what is delivered, see photos below! What a scam!*
Absolutely love this place, staff is on point with customer service. Lots of great selections at great prices. Would highly recommend.
This place has a great selection of tile and good prices. The down side is the customer service is horrible. We went in and picked out tiles for my bathroom remodel. We gave the tiles to Michael and he said he would send us the quote on Monday. We told him our contractor was going to start in 30 days. After a few follow up emails and phone calls, 5 days later Michael final sent out the quote with instructions to reply with approval so he could process the order and he would need half down. I replied with my approval and said he could call me when he was free to arrange payment. No call, no reply. I waited a week and called him. no reply. Emailed him to find out what was going on and no reply. Called again on a Monday at 11 am and one of the other sales people said they would try and find out what was going on because he had not shown up for work yet. 5:30 at night a Prosource charge shows up on my credit card and an email saying my order was processed..NO CALL NO APOLOGIES NO CHECKING IN TO MAKE SURE I WILL GET MY TILE ON TIME. Maybe its just Michael Taylor thats the problem but I find this completely unprofessional. This experience has soured me on Prosource I would think twice before working with them
Been a customer since 2006. My only go to store. Great selection for all types flooring. My rep, Francis, is great and very accommodating.
I was grateful Ali can get the help I needed on a tile I needed to match from 5 years ago. She never dropped the ball and was able to order the tile as I needed. Highly recommend her as your saleswoman
DESIGNERS BEWARE HOMEOWNERS BEWARE!Ive never dealt with a company as poorly managed as prosource palmbeach! They referred me to a contractor that tried to steel my business! They referred me to an installer that did steel my business! Salesman Sean has the worst follow up and sabotages your projects! His excuse is that hes just too busy! He yelled at me on the top of his lungs in the showroom and got away with it when confronted on all the things he neglected to do or did incorrectly! They work on a buddy system! Manager takes zero responsibility blaming you and sides with employees! eemployeeseememployeesit starts at the top! They work on a buddy system and dony
ProSource is an A+ business! I worked with Account Manager Brian Soder. Brian is terrific! He was very patient with me and took the time to show me a variety of flooring samples and options. He is truly an expert in his field. He is an honest, affable, knowledgeable, and enthusiastic person who cares about his customers and reflects ProSource in the most positive light. ProSource has a tremendous inventory and their factors have ample stock. Their prices are great and the best that I found during my research. I learned a lot about flooring in a short amount of time thanks to Brian and the ProSource team. Brian and ProSource made me comfortable and confident in my purchasing decisions and made an anxiety producing situation easy going! I recommend you make ProSource your first and only stop for all of your flooring needs. I am glad I did, and look forward to working with them in the future for all of my flooring needs.
Highly recommend Sean for all your design and remodel needs!!! He’s professional and diligent! He will go the extra mile and then some!!!
It was a pleasure working with Francis. Polite, diligent and respectful of your time.Highly recommend ProSource on pricing, follow up and customer centric focus.Best in area.
A pleasure working with Brian at ProSource very knowledgeable and helpful as well as patient. I would highly recommend ProSource especially for their very wide selection of tile. Thank you
We do not recommend going with ProSource. Our tile is currently multiple days late on delivery with no exact delivery time relayed to us. While this is extremely frustrating since our tile install is now delayed, it is more frustrating that we haven’t heard from our sales rep, Wayne, at all. Their customer service seems to be “don’t call the customer back so we don’t have to deal with any issues that come up.” We understand that problems arise but the lack of proactive work by ProSource is not worth it. Delays or issues happen and it would have been nice to get an update from Wayne however he didn’t respond to emails or calls for days. We had no idea what to expect from our order. Once they were completely paid by us as a customer, we were “ghosted.” We are still waiting for a response but don’t expect a call back at this point. Spend your money elsewhere.
Don’t waste your time!!!!! Second time I have come to pro source to not be helped... waited half hour for Michael to help and he ignored us to help someone else!!!! Meanwhile 4 other salesman are sitting behind a desk....
ProSource is the place to go to as a contractor Brian definitely a helpful guy the five stars are for him also the staff been a member for eight years
Sean has Ben a great help
There was an issue with variations in the color of our new wood floor as it was being installed. ProSource worked with the company, who promptly sent a representative to the house. The problem was remedied and the finished floor is beautiful. Very happy with customer service all around. Thank you Jan!
One stop shop for all your house decor or renovation needs. From tile to carpet and faucets to lamps. Prices are wallet friendly and the staff is very knowledgeable.
You better have an idea of what you want the selections are enormous and you could be there a long time which us not a bad thing go enjoy
Awful experience. they do not stand behind their product. We have had issues with two different woods in our house and both have problems. These woods supposedly come with warranties that really have no meaning. Once the product leaves their showroom you are on your own. I am left trying to figure out how to fix the problems from this wood.I would recommend going to someone more reputable who stands behind what they sell you.
First Of, thank you for the experience. This store has the flooring, lighting, cabinet and plumbing.My contractor asked me to go to the home store and I could not find the materials I want. Then i drive by to go to lumber liquidator and floor & decor. I am hesitate after reading the comment online.So my decorator asked me to go to Prosource at Palm Beach. I have to said it is amazing. I worked with Steven at Prosource - very helpful. We picked up the hardwood. Then he help me with tile selection for my bathroom. Out of my surprise we saw the vanity light at other lighting store we like and their price at Prosource is much better. We also bought the fan for our living room.All and all; great store and I will refer my friend there.
Amazing selection and the sales staff is amazing!
Excellent customer service. Candy store for your home.
Everything I ordered has been top quality if you would like low quality stuff then go somewhere else cause they specialize in taking care of there clients
Wonderful staff, very attentive!
Professional and helpful service
Its ok