Ive been with Metro for quite some time, service is fine but on 06/14/21 I bought a new cell to replace one of my 3 cellphones. I have always have full protection on each. So I asked the lady representative at metro 908 summit store that I wanted full protection on the new phone as well, she said yes you are protected for accidental damage as well... I also buy my phones with case and tempered glass for extra protection as I did with this new unit..... On 08/02/21 my phone slipped off my hand and the screen broke on the corner, cleaning it I got a tiny cut in my thumb with a piece of the broken glass that I feared for my face or eye so I went back to the same store to claim the damage, the lady told me that my damage was protected but asked me to call the insurance and my claim a few days after was denied because the insurance told me that my cellphone was not protected.... I went back to the store and the lady said again that my phone was protected.... After spending a few hours on the phone with customer service online and driving to other 2 stores and waiting I understood that the lady did not add protection for my new phone although the store other people repeatedly told me that my unit was protected.... Additionally I was informed that I cannot buy insurance because this can only happen at time of purchase... BUYER beware there are inept sales individuals telling you that you are getting this and that and you are not and only you will find out when a problem arises and you pay the price for having no insurance although the reps repeatedly tell you that you are protected and fully....Also the manager Oscar at Bergenline ave and 58th Street is a terrible, bossy and the most arrogant customer service salesperson.....however there was Carlos at Metro at 2100 JFK and this salesperson is the kind of person all customers might want to speak with all the time.... Carlos is a natural while the others are also natural in what customer service is not.... what can one do when they show you the screen that reads bundle insurance coverage and this does not include damage.... they did confirmed however that I have accidental damage on the other 2 units.... will you be in the same bad surprise as I am?

It was really busy when I went there. The woman who tried to help me was very friendly and and knew what she was talking about. If she could have done it, she would have. The gentlemen who assisted me was very friendly and also knew what he was talking about. The store was nice and clean. Had alot of phones and accessories in stock. I was very impressed.

She fixed the problem, I had on my phone. Excellent customer service. Very pleasant and answered all my questions. Very professional and Knowledgeable when it comes to the LG 2 Stylo phone. Thank you so much. 😄

Jilka M (Mobile expert) was the employee that attended me, She was very knowledgeable, patient, kind, and fast! To upgrade my new phone I would give her a 5 star rating and will be looking forward to do business with her again.

Rafael was a blast to work he helped me out when everyone told me it couldnt be done

Service was slow short staff check in was inactive wait time was excruciating

My experience at Metro PCS 58th st was very helpfull, the assitants gave me a detailed information of the procedures about how to change my phone and many plan details, very recommend, this is one of my favorite agencies.

Very rude agents here, without looking at which service I needed from Metro agent refused to show me the plans. This is not the way of any service industry. Go there only if you want to get refused to the service.

Terrible experience today with oscar he was so rude and sad because i have been a loyal customer for years he asked me for a positive review when they call i wont leave any because he new he was rude and used his colleagues log in info to close out the sale i hope your store manager reaches out to me for the pathetic service . You guys are always pleasant but Oscar your core values should be to treat everyone that walks in there as vip

Really inexistent customer service. They care close to nothing about your problems. The only thing they are after is selling you a new phone or accessories. The best option they gave me was to try to get a different provider. Verizon is across the street. After 7 years as a customer I might just switch.

Went to open a new account, asked the lady at the register for the price breakdown 3 times because the total was coming out higher than expected and she just said the extra is from tax. When I checked the receipt later, she had added insurance to 2 of the phones without asking or letting us know she was doing so. Smh, please teach your employees to disclose all info to customers; I had to call customer service to get the insurance removed because it would cost an extra $16 per month?? How can you have employees who lie right to the customers face about something like that?

Bad customer service. Manager and attendants acting like if they are doing favors to customers instead of treating people nicely because as customers we pay them. They lost my business today. Try another store, dont go to this one. To make things worst there was no A/C and it was hot inside.

I love this place

Its busy and often there is a long wait but as far as customer service goes they are the best phone store Ive ever visited.

Great service by the young lady that helped me....she knew everything i wanted to know .

GREAT SERVICE MIGUEl WAS THE AGENT WHO ASSIST US HE WAS VERY KIND, HELPFUL AND VERY POLITE.

Clean, organized and great service

There is no effort to service a customer over the phone. In fact, store reps hung up the phone on me twice. One rep, whom I think said her name was Chantal, refused to answer any question about who the rep was that hung up first. She tried to spin my inquiry off by avoiding it. Upon asking for manager, she claimed mgr was busy. Finally after fighting to get one question in about phone availability, she claimed she had to check the back office, then put me on hold before rudely hanging up. If there was any concerns for helping me, then someone should have called me back. TERRIBLE SERVICE over the phone, so is that a strategy to get customers in the store, again HORRIBLE!!!

You dont want to deal with dealer. You deal with factory sgore lime this. Even so.. staff try to sell upsell without any explaination. Watch before pay

Excellent service. Best metro pcs in Hudson county. They have wonderful customer service. The employee Aidelez is the best nd should seriously get promoted to be assistant manager or manager. Everybody who works there is fast and I never had to wait to see someone

Do not deal with Oscar.He is rude and has an attitude with customers.If he fixes your phone he will say he is doing you a favor and direct you to the manufacturer of the phone.Edit: Thanks so much for reaching out Selena, the problem has been resolved and the new phone works. Shout out to Marlene for doing the technical part.

It will be the best place I got my phone

Last visit was good Miguel was very helpful and cool thanks you...

Good service quality ppl helping me out always

Great store employees r great helping u out.

Very friendly staff, clean modern setting, great place.

Great people who work there. EXCEPT FOR A WOMAN BY THE NAME OF NELLIE...SHE DOESNT BELIEVE IN CUSTOMER SERVICE

Sometimes phones are out of stock but otherwise its good

Good service but too long of wait time

The personal very good and serviceable 👍😎

They service and stor location very convenient

Bad customer service the girl is nasty

Is very good,has a good customer service

Only buy at corporate store. 90 % of authorized dealers wanted to overcharge me

If youre planning to visit this store, have 20-30 minutes in hand... otherwise it is good experience with the staff ..

Very good service.

Its cool to buy iphones

Excelent Customer Service !

They have a machine outside the store to pay for the phone, I have 3 months paying and they never have paper to give as receipt, it is illegal, if you pay they have to give you a receipt for your payment, report it to the police of the area, it is illegal what They do, I should not pay more if I go inside the store, when they provide something for the customer outside.

Helpful workers.

Roddrick was excellent

I like both i have problem with the telephone

They are very helpful

Wonderful service

Very good!

Awesome and friendly

Great job

Quite busy

Is ok

Long wait to be seen

Cool

I pay here

Oscar attended me today and he is a very kind person, I wish everyone were like him

I went to the 59 meter store and Oscar G attended me and the attention was substitute

The attention with Oscar today due excellent

Very good service

The truth is that I do not recommend this store, it is a bad service, I do not recommend it, the manager cannot help you, it is supposedly a corporation where they can help you with any problem, but this store does not, I do not recommend this store, I do not recommend the subway company, Pcs no I recommend the insurance they give you I do not recommend it is a lot of trouble I recommend other companies except this one I do not recommend and if you are going to buy something in the metro store please do not be this one is very complicated bad service

I was attended by a staff with very unprofessionalism to serve the client and shows attitude problemsLocal 59 st west New York nj

Very well

Very rich food. Very good fast service.

Excellent attention, highly qualified staff.

Excellent service they solved all the doubts I had and I just started to enjoy my new cell phone

Bad attention

Very comfortable but there is a lack of a smile for the employees. Whether these are men or women .... thats wrong .... its my opinion

Metropcs the worst of all time, never have problems with your phone, you will spend many hours, a lot of gasoline, in all stores they will tell you something different, including customer service, in the end you will have to change companies and throw away your cell phone. my own experience.

The work they did on my cell was excellent

Excellent atention

A few months ago I was a bossmobile client, then I felt the need to move to metropcs and to change my company they offered me the cell phone on5 with a plan of $ 60 passing the time the cell phone was giving me problems every day it was getting cold, I wrote text that I did not write, I was taken out of an option and suddenly another option appeared, one day I went to the office 5824 Bergenline West New York, nj 07093 I spoke with a customer service manager he attended me and told me that they were going to change, because I agreed and had my equipment restored and caused me to lose my information including my contacts so that in the end I would say that I would return if it was the same again so that they would change it, then I told him that I would have told him before I lost my information the answer if the customer service assistant gave me the client was this I do not do the phones I bothered to ask to speak with the supervisor but already the rude employee went ahead to continue In his version, when the supervisor comes out that left me waiting a long time to address my complaint, he didnt solve anything, rather I felt that I was defending the employee I felt so unsatisfied before the service of this mertropcs agency I was annoyed because they should use it of all the education, respect and care for customers because they depend on clients and their salaries come out they lack ethics, professionalism and lack interpersonal relationships to be able to dialogue with clients I think that for maintaining this type of behavior and giving me equipment of poor quality I have decided to leave this company because I called customer service and they did not solve anything.What a shame of this company is pity in services and do not solve anything rather deceive the customer I am upset, very upset

Im on the n8

Excellent atention

Excellent atention

Good site and excellent service

They never charge you the same commission for paying the same service. Varies according to your mood

They are in full renovation, with the disadvantages that this entails to the client

Good treatment and a large place.

Excellent attention and good plans

Nothing very efficient personal I feel good

Please be thank you very much

The phones are not so expensive

The attention they gave me

Great attention

Excellent attention.

Excellent

Its where I have my cell phone

My favorite

Spectacular

Very professional and with good promotions

Very good attention.