Booked an appointment online to repair my phone. A gentleman from Geek-Squad helped me out named Stirling. Very helpful. Walked me through step by step as to what was going to be done. Gave me a time frame, and was actually finished before that. Was in and out of there in a decent amount of time. Don’t expect to be a 10min thing cause it’s not. Very grateful and thankful for his assistance today. 10/10! 🙌

Really quick in and out. Staff was really helpful and knew exactly what I needed and knew exactly where I needed to go. Worked perfectly when I got home.

I will find another Best Buy or go directly to Apple. No one would help me . I think I should have been a man.They were helping men even people that came in after me. Won’t go back!

My sales representative, Eric, gave me wonder customer service. He was quick to offer his services, and also quick to find exactly what I was looking for, when I wasnt even completely sure how to find what I needed.Very happy with my visit to the Murray location.

Needed a tv at a decent price. I wasnt sure what I needed but, the salesman was very understanding. We got on the phone to my son who explained what I was looking for and he helped me find it. When he didnt know the answer he wasnt afraid to ask for help. Which makes him brilliant in my eyes. Took me to all I asked for even though it wasnt really much. And since I had my special needs daughter with me he helped me load it into my van. Thank you young guy with the curly brown hair. I dont remember your name but you know who you are.

I would like Best Buy Corporation to fund money into getting decent bathrooms. The mens bathroom toilet paper is hanging on the coat hook inside the bathroom stall. Not a good look for the store customers and associates who need to use these facilities daily.How can Best Buy improve? Upgrade the bathroom facilities by adding a toilet paper holder dispenser and get fast air drying machines to help avoid paper waste.

Super fast pick up availability! Great service loading my purchase into my vehicle.

Went to go check out the new Pixel 6 Pro. Cant wait till I get the one I pre ordered.

Picked up this great little keyboard. Love how responsive the keys are.

This Best Buy store is great. Workers are friendly and knowledgeable.

High prices and not too educated customer service people walking around. Most employees seem like young high schoolers and not trained on the areas they work in. Next to no one knew anything about financing options as well as what you can do with the best buy credit card. They have great products just overpriced and hard to get good service. You also have to spend at least 300.00 to use your best buy credit card fyi. 💳

Needed this visit to be quick. I like that they have a greater who was able to point me the right direction as soon as I walked in. Grabbed 2 Amazon Echoes which were on sale for half off, had to wait for one person ahead of me in kind to pay, and was out. Literally took less than 5 minutes which was perfect!

I came in to purchase a new laptop. Bryce and Larson were so amazing to work with. They walked me through everything I needed and helped where I didnt even know I needed help. They were patient and understanding with my issues. They are both amazing associates. Thanks to both of them.

Many years ago the saying was wheres the best, but now it can be said wheres the inventory? The choices seem to dwindle and may be due to carrying popular items only. It was the fourth stop to find a specific battery and they did have it where the previous three different stores failed.

One of the nicest best buys with lots of options.

Bought a laptop for my daughter for school. Sales rep who helped was very informative of the difference of specs, features, and purposes of laptops. Provided good deals and all coupons that can be offered. Great customer service.

A customer had 2 large dogs in the store. The dogs were jumping and loud. Definitely not service dogs. I believe they knew an employee.

Prices are inline with other retailers. This is one of the few places left where you can go to shop all around electronics. The selection isn’t great, likely because most people purchase online fir the small stuff. It’s worth a try if you don’t know exactly what you want.

Staff at both locations were knowledgeable and courteous. Appreciated assistantance in carrying heavy printer to my car.

Dropped by for new screen protector, which they put on for me (so nice).

Cant call the store and talk to a person.. that is very frustrating, it would have saved me a HR. Best buy, please let me call and verify if your product is actually in store. that would have saved a bit of time. when I arrived you had a lot of people standing around to sell stuff.. Im sure they could have answered a phone call.

I just picked up a Nintendo Switch with Super ash Bros ultimate, using my Best Buy Credit Card! The store was not busy at all and I was in and out in minutes. Great customer service from the gaming section. Will be back!

I usually Iove going to Best Buy! It’s the place to go to if you need to find anything related with technology. However today I had an encounter with Brayden. Horrible customer service. My mom doesn’t speak English very well but I’m always next to hear in case she needs me to explain something for her. We came to make a card payment and he said that he wasn’t able to enter to my moms account. She had her card with her. I don’t know how Best Buy can have people like him not willing to help someone or to tell them how to enter those number in the keypad. Body language maybe can help? Anyways I hope they do a better training for him.

Well stocked compared to other locations locally. Customer service tops. Store layout easy to follow. Above all else best buy keeps veteran employees up front directing traffic. saving time. Lines for pickup orders was significantly longer wait vs store purchase.

I liked how my questions were answered and how they explained things clearly.

It was nice to not have a sales person right over your shoulder.

This store is a very nice place to shop, the help are always there trying to help. One of the things to see is that the staff react well to each other. This makes a more enjoyable time shopping in any store. Product selection is great and I enjoy there deals and sales. Thank you for some great quality of stock.

Rob was so nice and patient today he answered all my questions!

Have to say so many blue shirts standing around to finally get one to even ask if we needed any help after 20 min. Kudos to the one blue shirt to show he had an interest in customer service.

We got a great buy on a 32 Toshiba smart TV. The store was clean and the employees were very helpful. Thanks Best Buy.

The electronics group successfully added a sim card to my phone. They were courteous and capable.

Not as cool as they used to be for geeks but still a good electronics store.

I like to buy electronic items online and pick them up at Best Buy. The online experience is as good as Amazon, but unlike Amazon, I can count on Best Buy delivering a truly new and working product that is not a knock off or a return that has is missing something.

I do like this Best Buy they take care of you. They also help with your needs.

Dropped off some old electronics for recycling. Process was super easy. While I was there, I asked an employee about a replacement charger for another laptop and was directed to the correct location in the store on the first time. He also has great customer service.

The sales person that was helping me choose a new phone was very knowledgeable.

Never going here again. Nothing but issues. If it wasnt for the sale I wouldve given up sooner but I was already involved to deep.

Great store! Customer service was on point and very helpful. Would definitely shop here again.

Dont tell me my order is ready to be picked up when its not. Driving 40 minutes for nothing is pretty annoying.

I paid for my order went right in picked it up and left. Took less than 5 minutes. Staff was polite

Best Buy is a big box electronics store just a notch above Target or Wal-Mart in my book.They have these pick-up options and a user friendly online ordering interface that makes their service SEEM very convenient.If the systems in the store worked efficiently and the IN-STOCK labels were not placed on items that are actually not yet available in the selected store it would certainly help meet the expectations set by the online experience.Unfortunately my experience with the in-store staff and systems have never created a 5 star experience for me despite the fact that if Im walking into a best buy Im probably spending $200 or more per visit.Being in the local Best-Buy feels like being at a Wal-Mart where the displays and employees are dressed up just a little nicer. Its hard to find anyone who is available and able to answer technical questions about even the most popular products i.e. Samsung and Apple. And Ive on two occasions been told by the online interface that an item is in-stock in the store only to order it and then be told it will be available for pickup in 3 or 4 days.On my last visit, I dealt with a cashier who told me that they indeed had the item that I had ordered available in the store, but despite me having an email saying it was ready for pickup, she would not be able to make the item ready for pickup because of how their staging process works after I had changed the pickup person on the order ....I was non-plussed by the entire experience, spent several hundred dollars, got almost all the items I had ordered, and left regretting my decision to do business with a brick and mortar store.

Mask mandate is lifted in Utah. Was asked to leave for not wearing a mask. I was in the store for 20 minutes without a mask, had my merchandise and was in the process of checking out when I was asked to leave. What a joke. Fear Mongers exercising power, nothing more. Im done with Best Buy for good. Every item in this store is a luxury item sold elsewhere including online. Why chase off customers for your politics? Happy to give my money to someone else.

Big shout out to Tanner. He spent time with me answering all my questions. He didnt try to push any particular item on me. He showed me different laptop options and explained the differences and similarities on all the ones I was interested in. Thanks Tanner for all your help.

I went in to get a monitor and unfortunately the one I wanted was only available for order online and in store pick up. Im an impatient person so I began looking for another option. The guys in the back were very helpful and I ended up getting a great gaming monitor that day!

I’ve been trying to buy a Fisher & Paykel refrigerator since last Thursday, I called Best Buy a guy on the phone went to transfer me but did not put any transfer code so the system asked me to put in a transfer code to the correct department, which I didn’t have. I decided to chat with an “expert” on their site and he asked me to go to any physical store and that they would be able to help me place my order.When I arrived to the store the guy who is in the appliance section let us know that he couldn’t place the order at this particular store because it was a high-end appliance and that the only store in Utah that could help me was the South Salt Lake store. It was too late for me to make it because I work until 6pm and now they close at 7 pm, so I called Best Buy the next day before leaving to the store and the person on the phone told me that I have to contact Magnolia Pacific Sales to order a high-end fridge and that I wouldn’t be able to place my order at the store. She said that due to the time change they were already closed and that I should give them a call the next day. I called the Pacific Sales store the next day and it was closed for the day.I called today, Monday, to Magnolia Pacific Sales and they told me they only sell TVs. I called Best Buy again and a lady told the product it’s back order and that she couldn’t place an order for it. She said she couldn’t understand why nobody told me this before.I had to talk to 6 different employees for them to tell me I cannot place an order. For some people, time is precious.

I ordered curb side. Said it would be ready to pick up in an hour. After an hour I called customer support because this location is still not taking phone calls even though there were at least 10 employees standing around chatting. The customer service rep. Said she would look at why my order was being held up and then the phone was disconnected. I had my teenager drive me to the Jordan Landing Best Buy since my ankle is broken and Im in crutches. The nice guy at the door offered me a wheel chair and he was able to locate my order. He gets a five star rating but as far as the rude lady by the front doors a zero and this location that has a ton of employees standing around with their fingers in their nose not looking busy it gets a huge fat zero! Their curbside is a joke when they dont have motivated employees to pull the orders.

There are always a ton of staff around the store to help direct you to where youre going and to discuss different products with you. The staff are helpful but not overbearing which is really nice. The store is well organized and its easy to find what you are looking for even without staffs help though. They are great with doing price match and will even help you look up prices online to see if they can match something for you!

Best staff. Helpful, friendly. items are in stock and if not theyll order them always. Great customer service and covid protocol

The JYST - Workers are great and very helpful. The issue I have, is that more often then not, things are out of stock at this location. Check online to see if they have it in-store before making the trip.

While Best Buy may be a good place to purchase electronics, stay away from the stereo installation services. You can find much better service at other places for the same price. Just try to get a hold of the stereo install services at Best Buy by calling them. Good luck!

I had a question on a product that was offered for sale and when I went to ask a question about it, the two associates there were more interested in talking to each other about some video game. When I had to interrupt their conversation to ask my question, they seemed put out that I bothered them, answered my question with a single NO and then went back to their conversation. If that is the type of customer service that best buy is going to offer, then I will be taking my business elsewhere.

Elissa was very helpful. She stopped to see if she could help me find something and answered my questions about the new xbox. She also rang me up and made sure to ask if I had an account so Id get credit for my purchase. Shes amazing, please give her a promotion. Girl went above and beyond and she can teach others a thing or two.

Sometimes their organization doesnt make sense (why have webcams in the gaming section separate from the others?) But always a clean store with helpful employees

I was supposed to get a survey in my email but I never did, so I’m posting it here! Daisy was the most helpful person I’ve ever talked to at a Best Buy! She was absolutely amazing! Daisy needs a raise

Great service and great products... Cant go wrong.

Found the nice gaming headset I wanted. No masks anymore. Good stock

Nothing is on the shelves, even though when you search the website it says items are in stock. Can’t get an employee to go look, they just say if it isn’t over there we don’t have it. Nice waste of time. (Edit to add photo showing in stock after driving home)

Worst company ever!!! I will never buy anything from best buy again!THE COMPANY DOES NOT TELL YOU THAT YOU CANT RETURN GAMES OR STUFF LIKE THAT. plus the customer service people were super rude. Told me to contact the company that didnt even make the game.I will definitely never buy anything from here again!!Worst company ever!! They have definitely lost my sales.

My review is specifically for the Geek Squad here who lied to my face and said they couldn’t repair my iPhone, only replace it. I got it fixed elsewhere, so either you’re inept and shouldn’t be in that position or you’re a liar. Either way I won’t be returning to this store. Horrible, lazy customer service.

Once I could get an ordertaker to talk to me, it was fine. It only took 20 minutes to get their attention.

I went to best buy today, and opened up my new imac a couple hours later. Come to find out the package has already been opened, I open the box and find NO computer inside the box. I will be coming first thing in the morning, how does a store mess up like this??? everything was a mess inside the box. Absolutely horrifying that I spent so much money and there is NOTHING inside this box.

I slept in van, while husband and shopped with ease. They said they were able to get the assistance they needed, quickly and efficiently. Clean and organized

Friendly staff and was very courteous in helping me make a return.

The welcoming was great, I found everything I needed.

I tend to shop this store and the Murray UT location. Between these two stores, they always have in stock what I am looking for. Since I live between them both, its really convenient to shop online and then go to the store to pick up my items!

Best buy has violated my freedom of choice today . I used love Best Buy ... and I will never be back . They refused to serve me without a mask. According to the manager, she is acting on Orders from the owner himself just to be clear. There is no mandate here so Best Buy has taken it on themselves to voilate me . I will never comply to fraudulent corporations using their monopolies to violate their desperate employees and customers with mandates that are unconstitutional! Remember that word? I will never be back and I hope more will follow . The only way they are going to listen is when it starts to hurt their pocketbook. They are violating our freedom and I encourage anyone listening to spend your money elsewhere. There are many options that dont involve feeding the bully .

I just bought a house and am putting in a home theater system. Bryan was extremely helpful in helping me understand my options for both the TV and audio. I will continue to buy from Best Buy.

Just purchased a Samsung A52 5g Phone. Before purchasing we told them the features we needed from a phone that would be a deal breaker. One feature was wireless charging. The salesperson assured us this phone had it. I asked to see that in writing. She printed the features out, but said the printout was bad. Never did see it in writing but was assured it would wirelessly charge. After one and a half hours in the store setting up the phone, Got home and found it does not support it. Went back to the store and the sales person said sorry, we can exchange it, but you will have to pay the 45$ restocking fee. We talked to the manager and he said he would wave the fee! My wife just gave up in disgust and said we would just keep the phone.THANKS best buy for a great experience for a formerly regular customer.

Cool to know they sell empty steelbooks for games. I got my 2k21 steel book not because 2k is really good but it honors kobe. Im glad I bought it oh and all the doom games in one disk minus eternal.

I had a fantastic experience at Best Buy. Collin was an amazing technician. He was able to work around my schedule and install an auto start on my vehicle which worked wonderfully! Colin did a great job and he was open and honest. He works really fast as well. I would highly recommend him to work on your vehicle. The Best Buy service was phenomenal!

I think that more assistance should be there

I was treated well here. I visited other their staff wasnt helpful your staff was wonderful

Very nice people, very understanding. They answered all my questions and are very patient 🙂

I havent been in a Best Buy in ages. But I was pleasantly surprised by the service. I had my car worked on to install a deck, steering wheel controls, and back up camera. There was a hick up with the install, but I was able to reschedule and get it fixed relatively quickly. The only downside was that I wish I could have called and spoke with someone when I had a problem, but it was easy enough to just schedule another appointment.

Went to buy a new computer, the upsell of Geek Squad pressure was dumb.

Clean store. Friendly and helpful staff. If you go into store will need to carry the products to your car. They do allow you to pull up (not block) near the entrance.

Excelente service! Aldiar helped me to have a better understanding regarding iPads, he also explained me which one will work better for me. I very glad I had the chance to have been helped by him.

I was hesitant to go into Best buy because assume that their prices are very high compared to other places. I came here looking for headphones for my daughter. I was amazed that the selection that they had. They had very expensive headphones but also very affordable ones. I picked up some JVC headphones and they are nice quality and working well.

I needed to return an online purchase, I had a no hassle return experience. The associates were very helpful.

I use a crutch and need help with the door! They do help with the door..

Needed a power cord for my laptop. BEST BUY had what I needed and the service was great. I will definitely be going back.

Games, games, games, and tvs, computers, phones, laptops, and more. If its electronic they probably sell it...

Dont use their geek squad. They couldnt find our device when we went to pick it up. Prices are extremely high. Youre better off going elsewhere. Id give 0 stars if I could.

The place honestly deserves a zero. I had an issue with the dvd player I bought 2-3 months ago. Customer service told me that I would need to contact the company instead of them they couldnt do anything for me. Almost like they could careless. They wouldnt even give me a replacement or refund. This will be the last time I step foot in best buy.

Great place to go for any electronics

Feel like I always have the same experiences at all best buys. Not always the best but not the worst. Prefer just ordering online than to go in

Very helpful we bought what we were going there for

Bought a new 75 8000 Series Samsung TV w/soundbar for less than Amazon and got it faster also. They really knocked themselves out, especially Josh who went out if his way on the telephone to make sure everything was good to go before I drove an hour to the store late Saturday afternoon. 😊 Thanks everyone!

Great place to find some hard to come buy electronics, phone cases, gaming equipment, audio video, and TVs. They even have appliances!

I have been a big advocate and supporter of Best Buy for a long time. Today I received an email directly from Best Buy about a cyber Monday flash sale. When you click the link it shows the sale is going to continue for X amount of hours, minutes, seconds… And has a continuous countdown. I proceeded to click the link and look at the sales, and there was a sale on Apple AirPods for $99. This same price and sale was advertised on multiple websites as well for a cyber Monday deal at Best Buy. I drove over to the store and when I got to Best Buy they proceeded to tell me that the sale was over. However, clicking the link in my email it still says the sale is going on for another 8+ hours. They then proceeded to tell me that the Apple flash sale was a separate flash sale for cyber Monday and was only for a very short window, Despite nothing on the email stating as such. I asked to speak with a manager who then told me there is nothing they could do for me and that they were sorry. There was zero attempt to try and help or rectify the situation or price match their own sale. Extremely poor customer service!

Very helpful with information i needed.

Britley was amazing i walked in saying I have a gamer kids birthday help me!!!!! She rocked it for us. Everything we needed. She was great

I was a little bummed that the sales person got me all excited for the new processor in the new MacBook Pro, but then when I went to purchase it, Best Buy didnt carry that version. I ended up having to go to Apple and Im still waiting for my laptop. But Ill have the best processor when I do get it!!

Had trouble with a cell phone my screen cracked it was good for fourteen days. Wouldnt help me replace screen tough out of luck

The internet said there was no in-store shopping at this location so I made a purchase and headed to pick it up with curbside. The site gave excellent instructions for using curbside pickup...mainly, dont head up that way until I received an email saying my order was ready.When I did arrive, their immigration had plenty of shopping traffic going on and out of their store so the site isnt superb at syncing with the most recent details.I waited less than 6 minutes, and the mount was brought to my car.Very prompt and efficient service.

Bought a new phone. I appreciate the time and effort the rep spent on helping me chose my phone to fit my requirements. Treated me like his own grandma, 🤗

We love best buy we usually order online and pick up they are always fast to take you items to your car great service

Worst customer service ever! Paid at store had item shipped to my home said it was out of stock in store. Paid a lot for said item never got it complained about not getting it. They refuse to reship item or even refunding me my money. Very upset.

I came in to the store asked an associate for help. He was very friendly, helped me get my product I needed. I was in an out of the store in ten minutes. Great!

Has a lot of product and great selection electronics, appliances, cello phones, laptops and more. Every station hand sanitizer and wipes. They even have the Geek squad of you need your computer fixed. There are a lot of people working to help answer questions or help you find things.