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Tradehome Shoes
101 Jordan Creek Parkway, Space #11194 Jordan Creek Center, West Des Moines, IA 50266, United States
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Tradehome Shoes

Comments
Br
Review №1

By far the best customer service I have experienced at a retail store. I had an issue with a pair of Ecco’s I purchase and Cody went above and beyond to help get this resolved. After contacting the manufacturer about the warranty claim process and finding out that I had to send the shoes in and wait 5-6 weeks for a new pair I stopped in to see Cody again to see what options he had for me. Swapped me out of my shoes into a brand new pair and was out of the store in less than 10 minutes. Cody…. You have a customer for life !!!

Ev
Review №2

Went with my two teenage sons. Dawson was very helpful and knowledgeable! Recommended insoles for my son with flat feet and both boys got limited edition Hey Dudes. Very positive, consultative experience!!

An
Review №3

There was a really nice assistant manager, Dawson. He helped me and my boyfriend pick out a nice pair of running shoes and was really polite and helpful :)

Tr
Review №4

Dawson was very helpful, he explained to me how different Hey Dude! Shoes stretch and which one would adapt to my feet best

Je
Review №5

Good choices but pushy salesmen to the point of making you uncomfortable...creepy

Kr
Review №6

Owner helped me find the perfect pair of Sorel boots. He must have brought out 10 pairs, and Im extremely picky. I live in TX and we have zero selection, so it was nice to try on everything Id seen online. Ended up in a kids size but exactly what I wanted. Great service!!

De
Review №7

Very helpful, efficient and friendly staff.

Fa
Review №8

Was helped by Cody, really cool dude gave top notch service! Definitely recommend shoe shopping at this store.

he
Review №9

The person who waited on us was very knowledgeable and helpful. He knew exactly what we needed. We will definitely visit this door again

Sa
Review №10

Great customer service, employees want to talk and really build the connection with customers. They also bring out a variety of shoes, giving me a few options and alike items. For all of the haters leaving 1 star reviews, if trying shoes on makes you uncomfortable then maybe go barefoot!

Me
Review №11

Went in to purchase a pair of $110 Keens....was not acknowledged at all, but made eye contact with RYAN ....TWICE who was not with a customer at all! I picked up a pair and sat down but nobody assisted me. Got up and left the store....meanwhile my sweet husband went up to Ryan and told him what my intentions were and that he just lost a sale. I really hope the employees make commission because if so he lost out big time. I hope the owner sees this and fixes the problem/ offer extra customer service training so they dont lose more business. Needless to say I will never return!

Jo
Review №12

Had fantastic experience with Nate. Willing to help, try out things, and has Professional attitude.

Je
Review №13

So pushy when trying on shoes! I brought in an exchange and before I even said anything to the clerk, he saw the box and literally WHINED aww, a return! Then when I explained that it was an exchange for work shoes, he brought out 3 more pairs of unrelated shoes they were trying to get rid of and proceeded to put the first pair on my feet without asking! The entire experience made me extremely uncomfortable and I will never return.

Sh
Review №14

Great customer service and good selection.

Ja
Review №15

Great customer service, excellent Manager.

Br
Review №16

Real nice store

So
Review №17

Excellent manager

M
Review №18

Rude eating!

Information
51 Photos
18 Comments
3.8 Rating
  • Address:101 Jordan Creek Parkway, Space #11194 Jordan Creek Center, West Des Moines, IA 50266, United States
  • Site:https://tradehome.com/
  • Phone:+1 515-224-1717
Categories
  • Boot store
  • Shoe store
  • Orthopedic shoe store
  • Running store
Working hours
  • Monday:10AM–9PM
  • Tuesday:10AM–9PM
  • Wednesday:10AM–9PM
  • Thursday:10AM–9PM
  • Friday:10AM–9PM
  • Saturday:10AM–9PM
  • Sunday:11AM–6PM
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
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