Michael helped me it was easy and quick and the customer service was excellent. My furniture was supposed to be delivered yesterday but I had to cancel because someone bought me furniture. So when I called to cancel he was just as helpful and it was just as easy as getting it in the first place. If I ever need something else I would definitely use the Waukegan Store.

Very pleased with my overall experience! The employees are very helpful, and friendly. Delivery of my item actually before the scheduled time! Great deals which I absolutely love! I would recommend !

This is my second time coming to this store and everything was easy with the help of David and Michael. My first purchase was a washer and dryer and now I’m on my way to owning a sectional and a party room speaker system. If I need anything else I will be back!

I kept the Insurance after paid off my washer and dryer. I still had to paid out of pocket to get my washer fix. Because all Rent-A-Center kept telling me was For two months straight We call them someone will call you. but no one ever call me or came and fix it. Washer was getting worse. So i paid out of pocket. Never again will I buy anything from Rent-A-Center. They dont stand by there products or there words.

Never am I coming back...I signed a contract but I didn’t sign up to get harassed, I was late 2 payments due to COVID. I communicated with them and let them know what was going on. They didn’t help, all they said was “you signed a contract”. What upset me the most was.. they came to my apartments, MY HOME and left signs on my door. You need a key to get in but somehow they did. They ripped the back of my couch when I moved and they were extremely unprofessional.. I didn’t complain because I understand things happen but to come and harass me after me being a good customer and a Pandemic came along and you feel no empathy?.Yeah never coming back, I’m glad I paid off and I’m glad I realized how bad of a business this is.I will not recommend to anyone!

Dont go here these place is unprofessional, you will get scammed out your money!!!

I am not sure how this place is even in business. They take advantage of people who cannot get credit from other places. They overcharge for poor quality products, and then hire people who have no idea about treating customers with respect. They talk to individuals as if they are better than them because they make $9.25 an hour. My advice to anyone looking to buy products or furniture, do without the item if you have to use this store! Avoid Rent-A-Center PERIOD! I even contacted corporate about the inappropriate way in which staff speaks with customers, and did not get a response. They do not care about their customers. I pray for closure of this business and every business that is like them in our community. WAUKEGAN DOES NOT NEED YOU!

I rented a tablet from them, which I insured. It was stolen by another guest of a home I was a guest at. I filed the police report . Brought it to them. They do their little investigation. They call me back. My claim is denied because I invited the thief over. When actually it wasnt even my house he was at . They called repeatedly .I fell ill and needed surgery. Theyre blowing up my phone while Im in recovery and barely conscious. Leaving me threatening messages about suing me . Never again.

Miss one payment and its the end of the world. I regret renting from this place.

When I first went in I thought the employees were friendly and helpful. After renting for almost a year, not the case anymore. I was told you could not be late on payments twice when I really needed an extra couple days. They told me I needed to pay for benefits plus to do that. I paid for it and tried to move a payment while having benefits plus and was told no yet my boyfriend would call and they would do it no problem. I called to have benefits plus removed and was left on hold for almost 10 mins. Today 02/02/18 I called to have them come pick up the merchandise and they were anything but friendly. I will never use this Rent a Center location again.

Absolutely the worst customer service I have ever experienced in my life!!!!! I wouldnt recommend this place to ANYONE. I wouldnt give the star either but it was the only way I could write something about them!!!

I called and asked them to pick up a dryer i gotten from them, because i was going to be gone dealing with some family issues for a while. not only did they not come. but they have been calling my employer and leaving 3-4 call us tags on my home DAILY. it is utterly ridiculous, borderline harassment.

Very friendly.

Good place

Never never ever even think about going to this place. I wouldnt give a star.but it wouldnt let me post otherwise.

I love this place

Very well