They have so many wonderful items to complete any DIY craft you have in mind

One of two art stores I shop at. Decent selection.

Huge store and inventory. Their website is accurate for whats in stock and has the option to ship to this location. They dont have canvas stretchers or canvas rolls in store, but they do online. You can find varying sizes at Blicks store which will be cheaper by a lot.

One of my Favorite Crafting stores. I swear, you will never be disappointed!!! Like seriously, Im always here. At least twice a week for an hour lol. But yes its that great! I purchase all of My stickers and Happy Planners from Michaels. I love it HERE!!!❣Amazing staff and with Great Customer service. Be sure to download the app to receive updates on Daily Deals and Promotions. It doesnt get any better, Thank me Later😉

One of my favorite stores. Friendly staff and always fully stocked

Probably the best Michaels Ive gone to. They always have what I need in stock. The staff are very friendly,too.

The framing department is simply fantastic. I got three diplomas framed here and Sonya that helped me out was the best. She works meticulously and her attention to detail and customer satisfaction is second to none!!Thanks again, again.

Went here on 4/18/2021and found Easter supplies were 70% off! Lots and lots of it just taking up space. I did buy some Easter flowers and some other craft supplies. The dont have a huge selection of various wired ribbons. The did have some peach polka dots ribbon for $3.00 (Clearance), but I chose to wait on that one. They did have several $5.00 mystery boxes for sale, but some had been opened up.Their Clearance section in the back has been cleaned up tremendously! But I must say that they have much more beautiful flowers than the small Joannes Fabrics that is located in Greenbelt Shopping Center.They do have some type of discount program but I truly dont know how it works. So, if you are looking for beautiful flowers, Michaels is the place. They also have a large variety of greenery! The store was almost empty when I was there.

Got charged $8 for 30 minutes of parking on a weekend day. There are other locations with free parking.

Most of what the crafty world has to offer, supply wise, to any person interested in: painting, diy, gardening, parties, arts and crafts, jewelry making and much more. Always, interesting finds with sometimes good deals.

Not a big store, but it has most of the basics.Ready made frames and custom framing. Wiltons baking supplies. Fake flowers. Jewelry making. Kids crafts. Drawing and painting supplies. Very small selection of yarns. Etc.Some snacks and craft magazines on the path to the registers.Signing up for email gets you copious coupons.

Smaller than some but neat and organized.

If you love crafts, this is your store. If you dont love crafts, youll find something of interest anyway.

It only takes one ignorant afternoon cashier for a loyal customer to start noticing the messy isles, the stinky restroom, the dirty elevators, leaving overall disappointingly unpleasant impression of the Michaels store in Chevy Chase. Recommendation: train the cashier and please hire someone to clean the store.

Love Michaels! It has so many items its hard to make a choice on the projects you are working on. They have seasonal products, vases, wedding items, school supplies and every arts and craft item. Seeing is believing!

The sales associate was very helpful. She saw that I looked confused ( it was my first time in the store) and she stepped right in to help me. I was told this Michales doesnt have the best selection but it worked for me.

My Experience at Michael was very pleasant cashier outstanding pricing was great need to go back before the sale is over. Thank you Michaels 😊

I was trying to find this paper pad at various locations in my area. However, online it says the stores in my area have them i go there and nothing. It has been two weeks and yet nothing. I was told to give it some days and i did. OFCOURSE nothing. I do appreciate the staff who went out of their way to look for it at the Wisconsin ave location.It seems there is a system mix up online as i found other crafty people have been looking for it too.The IT TEAM SHOULD FIX THIS. VERY MISS LEADING ONLINE WHEN IT SAYS WHAT LOCAL STORES HAVE WHAT IT IS THAT YOU ARE LOOKING FOR AND THE QUANTITY AND THERE IS NOTHING WHEN YOU ARRIVE TO PURCHASE IT.OTHER THAN THAT THE STORE WAS CLEAN, NICELY ORGANIZED, AND STAFF WAS FRIENDLY AND READY TO ASSIST. 💞

Love this place! The customer service is excellent! The staff is very knowledgeable and friendly! 😉😀

Just went in for hat, could only find 1

This is a very small location with limited supplies. Theres street parking and nearby garages. I will have to order online for my desired items. Friendly staff

So much good stuff at this store! Too bad their customer service leaves much to be desired. Do not use their curbside service! I was left outside in the heat of summer for 15 minutes and had to call TWICE to get my order. An employee came with another persons order, but not mine. When I asserted that I was also waiting for an order, I was instructed to CALL AGAIN! None of the employees seemed to care. I got half way home and realized that there was an item MISSING. Had to turn around, go into the store, and speak to the manager on duty (who was less than sympathetic). NO APOLOGY. Just an explanation that they were busy - terrible customer service. I would have rather increased my risk of contracting Covid-19 by shopping in the store than by using this service.

I am so happy about my framed poster! Felipe (in the frame department) was friendly, attentive and went out of his way to help me and went beyond what I had imagined. It looks professionally done for a much lower cost than any of the local frame shops. I am so impressed! They even made the back look pretty.When I went to pick it up, Calvin helped me and again, I was impressed by his courteous and professional demeanor. I will definitely go back to this Michaels in the future. 5 wonderful stars!!

So convenient. I love what they have here. Great place to also pick up what you bought online.

What a great store. It has all the Knick knacks you dont know you need until the day of, and they actually have people in the store who knows where inventory is. Absolutely unheard of.

I have been to quite a few Michaels during my life. Somehow this one seems like the largest one out of all. They are well stocked in all the departments we checked and had many options where other locations lacked. Unfortunately we were only in the area and a trip down this way would not ordinarily be sensible, otherwise we would be more than happy to name this Michaels as our Michaels of Choice. The customer service was also professional, at least, the two representatives we interacted with were both helpful. Cant say that about everyone but it seemed like a well organized place that was well labeled.

Excellent customer service

Friendly and helpful employees and anytime Ive gone its pretty well stockerd

Really happy to have a Michaels here. It is a HUGE shop and offers a lot of items for various seasonal holidays. I am here on occasion when I need that snazzy visual item that will make a work presentation shine or when the kid needs to get a crafty project done for school. I keep meaning to come post-holiday to get the bargins.

Amazing customer service! Shawn has been very consistent with helping my daughters explore their craft dreams. Since I’m a male and a single father sometimes I’m not that great at assisting them on making jewelry, beads, tie die shirts, etc etc. So I was really happy that Shawn took the time to ask my daughters what they were trying to do and coincidentally she also makes jewelry! So she was able to provide my daughters with great tips and product recommendations. So now I can just come into Michaels, let them shop (with assistance), and now I can be sure they got all the right things and all I have to do is clean up all the little beads they leave all around the house. 😎

Great fast service and they are usually all stocked up with anything you might need. The location is convenient with a bunch of stores in the area and a park near by.

This location of Michaels is on the basement level of a nondescript building at the corner of Wisconsin and Jennifer. It is a bit smaller than their typical stores, so there are some things they dont carry, but it is mostly fully stocked, including a full-service framing department. The employees are friendly and helpful. There is an attached parking garage (very steep in places), but they do not validate and the minimum parking charge is $4. As of this weekend, the machine to accept cash for parking fees was broken, so one had to pay for the parking with a credit card at the exit.

This Michaels location is very organized and the staff are incredibly helpful. If you are looking for decorations or any craft items that are considered seasonal, stop in and snag them early because they sell out quickly!! Parking in the available garage is worth it- the street parking is a nightmare!

Pleasantly surprised! I didnt find what I was looking for but I found a great substitute! I was impressed with the wide variety of items to choose from and the staff was very friendly and helpful.

First of all, the employees were super nice and the cashier was very welcoming and open to answering questions. There was absolutely great customer service, no doubt about it. It may depend on the time you are there, but when I was there, it was great.Second, I thought it would have been in a smaller store, judging by the look of the space on the outside, but it exceeded my expectations because it did have everything that I was looking for. It may be different with the opinion on size for others, but I have not been in many other Michaels before so I should maybe not be the one to judge.Third, the store was filled to the brim with plenty of different arts and crafts supplies and bases for projects. There were aisles for nearly everything and in each aisles of category, it had a large variety. There was also a seasonal section, but I’m not sure if that is filled all year around.But overall, I absolutely would recommend coming back to this place or going to this place for the first time! It of course depends on what you are looking for, but personally, I think that it has a very large variety of supplies needed for arts and crafts projects.

Good place for clothes shopping and home decor.

Absolutely love Michaels for the variety of choices. This is the only Michaels that I frequent. Floor associates arent service friendly. At times hard to find as well.

Great craft store with lots of supplies at good prices. Great for all sorts of kids projects, though the prepackaged toys are a bit so-so and overpriced. Your get a 40% off one item coupon with basically every purchase (seems to start the following Monday), so worth buying something small, and then going back for the higher-priced item later.

Great customer service.

Meh... Its a smaller store with a limited selection, which isnt so bad (I usually find what Im looking for). The online pick-up procedure needs work! I was first directed to the frame department (as directed by the sign at the entrance) and waited for a 10 minutes before the associate stated that is was not the correct department. I then went to the checkout line, which took an additional 20+ minutes. I waited longer than I should have considering I only came to pick-up an online order.

Often missing items and not fully stocked. My shopping list was 3 items the day after Christmas. Red and white polymer clay, and some ornament hooks. They were sold out of everything but a jumbo bar of white polymer clay.

I needed plastic numbers for house sign. They dont have any

Very organized place. I found what I was looking for in a very short time. I did not see any staff member, but again, I was there only for 10 mnts. The cashier was nice, not the most friendly person, but polite.

Staff not trained to understand inventory. I called ahead to find out if they had what I wanted in stock (purple sewing thread on spool). Was told on phone that yes they had plenty and in a variety of colors and in a variety of shades of purple. Drove there to find that they had no purple thread on spool (and not much thread on spools at all). Whoever answered phone had no idea what she was talking about. One of the staff did try to find it in the back but apparently there were no spools of purple thread in the store (not very well stocked).

Very good

I am going to still believe in that guy being high af but claiming he dont even smoke. Either way I like the amount of things I saw at the store and well is a nice far away place from my place. But did not like the fact that he asked my age as if that should determine my level of maturity and on another note I talk to myself all the time. Is just a trait of mine. Plus thanks to me he learn something at work so it was an interesting visit. (Is almost 3AM and thats the only reason why i even bothet writing a review)

The prices are phenomenally low, the range is so wide and a 5-7 options. The staff is calm, well trained and up to date on where everything is located. The ambience keeps you comfortable.

The Friendshipheights location is really well organized and cleanm

I just visited this location a few minutes before closing and the temperature and humidity in the store was unbearable. I was sweating at checkout. I can only imagine how the employees feel, who are there all day and must wear masks for their safety. Unacceptable.

This Michaels is very easily accessible via the red line Metro. It is located in a basement so it feels a bit cavernous, but that might just be me. The employees are friendly and helpful without being overbearing. The few times Ive been there, the lines for the cashiers have been long but it queues quickly.

Overall it is an excellent craft store. I go mainly for the cake and baking supplies which unfortunately is limited there. They carry the basics but not all that Im use to. But, again the overall store is great! They have everything my family want and need.

Always love this store! Nice staff, but sometimes hard to find.

While I would never say I’ve had great customer service here I’ve also never felt like it was horrible..until today. I came to the store just as it opened, quietly grabbed my items and headed to pay. When I got to the register I had my hands full and one shopping basket with me along with my personal bag and coffee cup. I stood quietly as the cashier rang my items without speaking a word to me but while she continued to discuss how much she hated working Saturday, frustrated with management, etc to a coworker standing behind the counter with seemingly no at hand task but to listen and add follow up complaints. Once I paid for my order I grabbed my items and left the shopping basket I had been using on the counter since I had my hands full and the store was empty and as I walked away, the employee yelled “cart” at me and I turned around and said “excuse me?” And she said again “cart, come get your cart”. Literally barking orders at me after she just spent the last 3 minutes complaining about her job in front of me. Then as I walked back to get it I said “that was incredibly rude and my hands are full” and she said “well I didn’t get the cat out so you can put it back”. Absolutely despicable. I hope management sees this and handles it accordingly. I work in the area at a store and would be fired on the spot if I ever spoke to a customer like this. I also was running this errand before my own personal Saturday shift so I know what it’s like to work retail and no part of this situation is okay. I never even spoke a word besides saying hi to them before she barked commands at me because she was clearly annoyed that she had to work. Really disappointed.

I called to ask a question and they asked me to hold. To help a customer. Of course no problem. They didn’t put me on hold. I heard her help atleast 7 people then they hung up on me

Service was fine. It is a small location, but a decent variety of products.

I went to the DC location located in Friendship Heights, only to be disappointed that they dont carry beautiful birds to put on my wreaths, like I found at Dollar tree.They were well stocked with other items, but not with what I needed.I was also looking for a better quality wreath frame line Joannes have.I put my whole heart into anything that I make, so I dont want a flimsy frame for my product!This store is huge and a bit pricey for some of their items.Even though it was late in the evening when I went, I thought there would be more customers in the store this time of the evening.I am still looking in Dollar tree for these beautiful birds!

You will find everything to be a true artist, kind staff great holiday items and clean bathrooms. Go today and discover the fun you will have with friends and family.

I live in Washington DC and have been going to Michaels in Silver Springs, I was excited to see on in DC. This is now my new location. Staff members helpful and friendly, store was clean and organized.

Excellent shopping experience! I already love Michaels, and this store is A+. Employees were friendly and super helpful, and they always have amazing deals and great coupons. Add the convenience of the location, and I know Ill be visiting often.

The staff was extremely helpful, but Michaels does not validate for the parking structure of the building its in.

This store is amazing, it has everything I needed it’s really close to my home and has amazing ingredients to make some fun slime. you can also buy holiday decorations too, I love going here and you will too this is like a huge reward to go here.

Pick any craft and there is a reason to visit. Well organized and stocked.

Small store but the staff is amazing ! I can’t remember the name of the lady that helped me with my frames but she was light skinned, tall and Jamaican. I LOVE the final product. She’s amazing.

My go to store for all arts and crafts. If you sign up for emails there are discount weekly. You must always have your coupon open at the registrar or printed in order to receive the discount. Otherwise, prices are always great here!

Good Food and service

Seems like a great place to get pics framed. Very helpful and am awaiting the outcome👍

It is right off the metrorail and the store is a pretty big one so convenient and good variety.

Excellent store! It’s near the Friendship Heights Metro but if you drive, there is a parking garage above it. I’m into pencils, some ink, and beginning watercolor, and they are always stocked for the stuff I need. And seriously, get the Michaels app...great coupons (some up to 50% off or more and sometimes on the weekends they’ll throw in an extra 20% off your entire purchase including sale items)! Makes getting some of the pricier things easier to get! I mentioned that I’m beginning watercolor and one of the most daunting things is getting the paints, because they can be quite pricey for such small paint tubes. Solution: they have a PRICE MATCH guarantee: per Michaels website: “If you find a current lower price on an identical, in-stock item from any brick-and-mortar retailer, or any of the online retailers listed below, we will match that price, and then beat it by 10%. (Bring the ad, printout or photo with you to the register for validation. If you find a current lower price at the time of purchase or within 7 days of your purchase we will adjust the price. We reserve the right to verify a competitor’s advertised price and the availability of the item.) The item must be the identical item, brand name, size, weight, color, quantity and model number.” Sorry such a long read, but this saved me a very trafficky trip to Blick in DC! Thanks to the lady manager! Hope this helped!

They have a great selection of arts supplies. Good location and rewards program.

Incredible inventory. If you can think it, you can find the fixings here.

Love having a Michaels in the city with young kids. Ran there last night to get Vday stickers for our 1st graders class bc spouse volunteered to bring them (he thought he clicked grapes). THERE WERE ZERO STICKERS IN THE VDAY DISPLAY...ALL OUT!! I walked all around the store, hoping to find other Vday displays but no such luck. I got some expensive stickers from the planner section and went to checkout. I thought Id ask the clerk at checkout to check. She was super nice and looked in return/misplaced bin for me and found a huge pack Vday foam stickers and another sheet of Vday stickets. She gave me the tip to do the store pick up as soon as occasion stickers go on sale (bc I told her it didnt allow pick up option the night before). The stickers were 50% off + another 20% off starting on Monday so they sold out quickly. So relieved and thankful for the kind clerk at checkout!

Huge Michael’s! Very small selection of soft pastels (mostly artist’s loft). Price often inflated (I found a box of FC pastels marked as $54 that I found on amazon for ~$24). Always check for coupons as they almost always have some!

Very nice and friendly staff! They are even dog friendly

Nice store has most of the basic items. For the size and location it is good. Staff are friendly courteous and helpful.

Love this store the staff is great here, very helpful..

Great customer service

I usually get the day after discounts here after the holidays . They have so many things left for 40-60 percent off sometimes more. Best quality of products and you could always find what you need and if they dont have it available they give you options of how to create something similar with the supplies they carry at the store.

Always has enough materials. The prices are pretty good plus you can visit this place in under 5-10 minutes. And they always Have different kinds of the same Material.

This place could be a great store but it seems like customer service and keep shelves well stock is not a priority here.

Very well stocked craft store. Im all set for my knitting club outing to the park.

A nicely sized and laid out Michaels but the day I went it wasnt very well stocked and all the things I needed were sold out. Dont know if that is normal for this location but it was frustrating

Im totally not craft-y, but when Im looking for unusual gifts, and all the usual stores just arent cutting it, Michaels is always worth checking out. Maybe I find something, maybe not...but its fun to browse their amazing and odd collection of stuff.

Sonya in the framing department was so helpful, kind, & professional!

Always on the list of places to stop before any holiday for last minute party needs and decor

DO NOT GO HERE.Framing service was awful, i was not given genuine time or thoughtful help. She was rushing me and finding ways to finish working with me. I was coming up with more creative ways to make it work than she was. It was actually terrible. I felt so overwhelmed and I will never ever come back to that store due to my experience.The manager was GREAT! She was so nice and helpful when she asked me what the problem was.

Very nice staff, a lil hard to find stuff but gives you a chance to look around!

Michaels has a great selection at great prices.

This is the coolest Michaels. Its in the basement of a big building, and its down an escalator. Its the biggest Michaels ive seen, and their selection is huge!! Im not normally in that area, but when i am, i always make a stop.

A very creative store for the hold 👨👩👦 family.

This is a very small MichaelsIf youre an extreme crafter another location may have a better selection. Selections were few but not a bad atmosphere at all. Friendly

Had none of the merchandise the website said was available at the store. Associate got annoyed with me. Difficulty communicating with me as I am hearing impaired.

I loved it 💕 & will return ⭐⭐⭐⭐⭐

I always find some great deal and the cashiers are always sweet

Parking is easy, the main floor is well signed, cleaned and stocked. The sublevel where the classroom and restrooms are is also very clean. The cashier was very friendly. Will definitely continue to stop in when Im in the neighborhood.

Lov4d it found everything I was looking for, and the prices were outstanding

Good selection of crafts. As others have noted before, the layout is a little haphazard. Located at the Friendship Heights metro stop. Staff was nice enough when I was there.

Whatever your imagination dreams up, Michaels have products to help you create it. I love shopping here!

Customer service is awesome. Thanks ladies

Friendly staff, well organized. So much slime!

Great place for arts and craft supplies.