Service department is great. Fast and efficient. Only does the work that is necessary. Service department is open until 10 pm.

From sales to service just an incredible team! I am on my third car! Well done Walnut Creek Toyota! Blair

Reliable service with great service hours. They fix things correctly. They might be on the expensive side compared to your mechanic, but they usually get you back on the road in a reasonable amount of time.

Parts and maintenance department ate open super long hours, they always can order my parts and call when they come in, its not always cheap, but better to buy OEM factory parts, replace it once than cheap after market that do not fit or break months later

Chris in service was very helpful and checked my Tacoma addressing a concern I had.

1st time at this particular Toyota dealer so the jury is still out gotta wait till they finish servicing my car.

The Service rep. Robert Maggio was very pleasant and excellent to work with regarding the service work for the Prius V! He answered and addressed all our questions and concerns and surprised us with some helpful hints to get more out of everyday use of the car. As an example, a surprisingly easy thing to help keep rodents out of the interior of the car was to put the A/C system on recirculation to close off the ducts from the exterior to the car interior! This after thousands of dollars damage from rodents last year!That information should be right up front there with every vehicle sold!!!

Quick service for my 2017 Prius

We have been going to WCR Toyota for 20 years. The last two years have been frustrating. Our last visit for routine maintenance ended up with a big stain on our driveway from whatever leaked. We brought it back in and they couldnt find an issue (so they said). They sent someone to clean the leak as best as he could, we appreciated that. However there is still a stain and after the leak the transmission was sticking. We brought it in again they drove it around the block and said no issues. They tried to up-sell everything that wasnt necessary but did a messy job on work. It was our third and final disappointing visit after many years of being a satisfied customer.

The staff was friendly. There is a nice waiting room, while your car is being serviced but after an hour, I had to go check on my car and it was already ready to go. If I had not gone to check on my car, I would have been waiting even longer. People who came after me, left sooner, what a drab! Also, I wasnt shown the oil, so I truly have no idea if the work was actually performed. Further, they changed a bulb without my permission first. I wasnt aware of any bulb being out! Please ask and show the customers whats wrong first and get permission to perform other work.

I always trusted this place, Im now beginning to doubt their service. Ive been a faithful client for more than ten years. Not a good feeling!

Part service was great, showing a lot of knowledge, and courtesy.

Always a great experience

I love coming to them they always take care of me even helps me carry my baby bag in😃 I also brought my car from them. I drive all the way from oakland just to go to them anytime I need something done.

They mechanic i spoke with was very polite and helpful he answered all my questions to the best of his ability

Great customer service!

Order parts on the website. Under “comments,” I stated I’ll stop by to pick up parts since I still needed to buy ATF and coolant plus try to get the exact part number for the Transfer Unit Shifter Seat. It’s a plastic piece for the 2-4 Shifter lever, similar for Manual Shifters. No diagram in the Toyota illustrations shows nor is listed in the BOM. I’m less then six miles away and I receive an email saying items have been shipped and here’s the tracking number!! $20 for ground shipping and when I placed my order last Friday, there website didn’t have a pop up message saying “Free Ground Shipping on Orders Over $75 Sitewide when using code: FREESHIP.” I’m sure I could stop by and pick up the parts, since there’s still sales people trying to sell vehicles!

Joe was my service advisor, can yiu believe a dealership that was honest. 4 stars because they were slow even with an appointment.

They took care of my car quickly.

Excellent Service & Great Staff!

We have had great experiences with Toyota!

They have always had great service and they are now doing an awesome job in the age of social distancing.

Got my car and the price i wanted.

Their service department is open 6am to midnight, Mon thru Fri, this is so helpful because I work long hours. Their employees are friendly, helpful and have great communication skills. Also, they let me know if I need something other than what I came in for. I am completely satisfied.

Had Scott Lentz as Service Advisor for 2018 Corolla iM due for oil change. Quick and within quoted estimated time on agreed invoice.

So today I decided to take my truck into Walnut Creek Toyota. First off I want to say when I pulled into the driveway I was quickly greeted by Mike Morales. I had recently went to a shop in San Jose to get off road tires put on my 2018 4X4 Tacoma. I put a 3 inch suspension lift with 285/75R18 BF Goodrich KO2. $1300 in tires. When I was leaving the shop the guy told me my tires are rubbing a little bit but not to worry. As I was driving back up the bay I started to smell burning rubber. I quickly realized my tires was rubbing the upper control arms. I was so mad I just spent $1400 for tires and alignment to be adjusted the wrong way. Mike was so patience to listen to me rambling about my issues and told me it can be fixed not to worry. As I got out of my truck he ask me if I need a ride out from the shop so I didnt have to wait. This was beyond my expectations but I told him I had a ride waiting on me because I didnt think this was going to be a eazy job. So I handed over my key to him and he said have a great day as I walked away. About 30 minutes later I received a call from him telling me the tires were to big and may rub once the alignment is finished. I was expecting that anyways as the Tacoma form said I have to cut into my finderwells if i put on 33s. So i told him not to worry just get it done. So about an hour later he calls me saying my truck was finished and ready to be picked up. This blew me away it only took about 1 hour to do the alignment? I was shocked. I thought it would take all day with the mess I brought him. Once I arrived at the shop it didnt take no time to get my truck back they even sanitized it due to the whole Covid19. This guy Mike Morales definitely got me surprised due to the knowledge and skills of him and his technicians. Definitely worth the trip and money spent. Clean business office and warm environment. Will definitely go back to this place. Great job Toyota Walnut Creek. #letsgoplaces

Great service,nice staff

Easy appointment, great service, great follow up.

Fast and professional.

Reliable service quickly and professionally provided.

Just spent $50k. Got a license plate frame thrown in for free. 10/10 will spend kids college funds again.

Got a much better price at a local shop

Good parts desk great counter people.

Open until 10 p.m.

Not a fan, never going back. Ill take my business to another local dealership

Fast &Friendly Service Dept.

Very satisfied with the service and attention and above all reliable.