Farwest Materials screwed up several orders over a period of 6 months for our company. I gave them chance after chance after chance to make it right. Their staff was so horrible that they changed out the entire staff! To my surprise, even after multiple notifications from their new staff that the my incorrect billing (that had been created before they on board) was going to be corrected, they then turned around and continued to bill me incorrectly. My FINAL attempt at using them as a vendor was in the fall when I placed the last order I would ever place with them. After about a month of not receiving my order, I contacted them to let them know it never arrived. I also informed them that I had a show coming up in January that I had to have product ready for ASAP. They then apologized, sent me two samples to hold us over for a few days, and then promised that my order would be there before Christmas (within 2 weeks). Now this entire time you need to know that I had already pre-paid for my 5 gallon kit along with the shipping. So right after Christmas (still no products) I called AGAIN and yet again more apologies and a guarantee that they would have my order placed and shipped to me overnight, since this was the 2nd time that they had forgotten to place my order after charging me. 3 days later I finally receive my order. Then I receive a call from the staff at Farwest Materials informing me that they want ME to cover over $1,000 in shipping cost for the overnight shipping and now are saying that I never paid for my order, of which I had paid for months prior at this point. The last time that I spoke with them I informed them that they needed to figure out their accounting and that it was not my fault that they had to overnight ship my product after they had forgotten to order it twice. This was months ago. To my surprise, I just got a letter from collections. BEWARE OF USING THIS COMPANY!!! I am sending all of this to my attorney!

Maggie really went the extra mile for me. I needed to complete some large sculptures and satisfy a strict deadline. I ordered a large quantity of styrocoat, witch had to be sent directly from Smooth On. Smooth On likely had to manufacture material to fill my order. It took longer than expected, pushing delivery dangerously close to my deadline.Part of my order was damaged in transit. Smooth On sent more material, but the shipping time was a problem. The material would arrive too late, and I would be unable to meet my obligation.To solve the problem Maggie sent me all of the material they had in stock, free of charge. Maggie and Farwest Materials took a very expensive hit to help me out. It probably ruined any profit they would have made on my order. They really took one for the team, and saved my bacon! I very much appreciate their great business ethics, and I recommend them to anyone who buys the products they sell.Thanks for sticking by me Maggie.Youre a gem.Josh BrownArtistic Media GroupSeattle, Wa

Undecided at the moment. We believe in giving people a chance. We will update our review accordingly. Mar 14: Updated Review: The guys at Farwest Materials came thru for us. Very happy with their service.

Didnt know this place existed but Im so glad I found it. Spencer was great!

Hondo and Maggie are awesome. I have been using FarWest for going on seven years now (even before either of them were there). Orders always get to us in a timely fashion, they know their products, and are always professional. On top of that as we do a lot of new things with their rubbers and epoxies they will always take feed back on how the product is getting used, constantly learning!

Very friendly staff, extremely knowledgeable about their products and how theyre used. Really love the Smooth-On XTC.

Great variety of products and amazing, friendly service!

Great service from spencer