It has always been a pleasant experience buying at copart. The prices are unbeatable and you get the your stock just the way its displayed online. Bidding and paying for items has been quite easyCheers!!

They are my best copart the 2 guys on customer desk are excellent always ready to listen to your concerns. I have never had any issues nor delay anytime I go there. I travel long hour just to make sure I get quick service. I love their services

To be able to take your car out, You must come from 8 to 4.30pm, and You need to scan a code to put yourself on the queue. You can still Pay for the car before 5pm But You Will remove it until next day. So please try to come earrly!

Great deals. Customer service could be better. The app didnt work for me to make an appointment. They still wanted me to go back outside to make an appointment even though I was the only one there. The appointment process when I did get it to work on the third time was cumbersome and asked for a lot of info. Kind of beyond frustrating.Their policy for payments on pickup is kind of silly. Only can pay $400 by cash a day....and you have to have it approved to pay by card which for some reason for us we couldnt get it to work. Had to go back off site and get a money order.Still waiting here for the car even though there isnt anyone in front of me and the staff is hanging out chatting in their rigs.

Good location. You never know with copart. This one is a yes!!

I purchased a car. Transporter went to pick it up but noticed that the Front was crashed. Bumper hanging I called Copart wanting a refund because On pictures the car was 100% nice, one owner never in accident undamaged. They told me that the best they can do is take care of my $15 storage fee. I was furious. Im posting Pictures. Lot # 59656369

Nice place and friendly people, Ive been towing from them for years now

Very quick service. Call before you go to get a lot number. You need a smartphone to check in.

A little slow in the front office, but thats not unusual for Copart. Loaders are excellent. Extremely helpful.

I am trying to get a hold of some one any more with no luck.......3 week they say we will call you back but no one does...

Little Painful today...Vehicle did NOT have keys although it was indicated to have keys. Currently at Jaguar trying to get keys so I can get vehicle off trailer. Timely and Costly !! I have purchased numerous vehicles from Copart this is an exception.

A car was run and drive so i requested no forkguess what? the forklift driver didnt care a bit. a front bumper damaged. Can these drivers be educated or instructed? Most complains are about forking cars.

Rude customer service. Called in a few times before and the day before the pick up. Came to pick up a 53ft semi trailer, they had it blocked off with two other semi trucks, one of them the yard guy was able to move around but the other heavy semi tractor I had to do it. Wasted time and needless equipment to do their job. Called in to the office guy on the phone Ian? Said if I wanted a favor I should not raise my voice. I told him I don’t need no favors just need them do their job. He put me on hold for at least 10 minutes, I had to hang up the phone. Just very unprofessional. I would do business elsewhere if possible.

Make sure you have exact cash for this copart as for some accounts you cant use a debit or credit card call and check

A little disorganized. The process of picking up a vehicle seems like it could be streamlined. It appears you could have to wait several hours at times to be helped. Arrive before 8 if you want to get ahead of crown. Being 4th in line was 45 minutes. after that it was quick and seamless the guy that helped me get the trailer was awesome.

Picked up a car today and someone cut the catalytic converter. And changed the battery. I know it was done in copart because the cut on the exaust was fresh

Its alright. Covid has actually helped this location a ton. Now I get a vehicle within 20 minutes instead of up to 2 hours.

Easy vehicle pickup...no issues

Beware of these people. They have employees with certain access within the company to sell information and assets. We bought a vehicle that was from their lot. Clean title keys in hand. To have them conveniently after a month and a half report the vehicle stolen. Apparently one of their employees took the vehicle out of their lot with keys and title in hand and sold it to us. They are aware of the situation but unwilling to cooperate. Corporate security manager is informed but denies the inside job. Ongoing investigation. Suspect is identified. Possible multiple people involved. Will have un update soon. What a shame for a company of this magnitude to allow themselves such a publicity. Copart doesn’t care about their clients or anyone in that sense.

In a word this company is shocking staff do nothing but tell lies and offer no help whatsoever. we believe we have purchased a stolen car which came trough this company one minute this company did not sell it then on the other hand spoken to someone else and guess what they did be very careful do your checks also read all the reviews everyone cant be wrong avoid like a rash

Hard to find. Did not like the way they treated my vehicle or the condition that it wss in compared to when it was picked up. Items were missing that I went to recover. I am not pleased that my insurance company used them as storage for my vehicle while waiting for my decision on what to do with the vehicle.

Terrible auctions and representatives. No one will get back to you when your having an issue. They lost the title to one of my vehicles and said they cannot replace it, keys were stolen before I picked it up and they couldnt replace them either

Only 1 star since 0 is not allowed, scheduled pick up for vehicle that needed to be removed asap before fines from the city started coming they called day before set up for 6 that night never showed up or called then set up for next day and still never called or showed up thankfully another crew was able to come out NOT recommended if you have a deadline to meet. Customer service is key in most businesses and they obviously lack that.

Service so bad. SO BAD MAN

Weird must has exact vehicle numbers and go online to get in,Safety Vest etc

Money scheme here!!! Paid by wire on a Friday sale date and charged late fee for Monday pickup. General manager refused to talk to me about it. GREAT CUSTOMER SERVICE.

Extremely unhappy with the situation I was dealt. Vehicle was totaled. Taken from a yard in Virginia where an inventory of my belongings was done. Come to pick up my belongings and suddenly stuff is gone! $650 in stuff to be exact. Unacceptable.

The new COVID system has actually made things much better. You login on the app on arrival, get a place/time estimate in queue, go in when theyre ready, and then go pick up your vehicle(s) - which happens much quicker than it used to. Im a fan. I hope theyll keep this system in place even after the threat of COVID has diminished. SO much better.

My insurance company works with this company, my car was totaled. Copart called me immediately asked to pick up my car. They set a date and never showed up. Said they would come the next day and never showed. I called customer service they were no help and didn’t give me any information. They representative was very rude and snappy in the phone. Total disappointment!

What a scheme. Our company bought a vehicle from a Copart employee that got it out of their lot without anyone noticing at all. How interesting. Such a big company with a serious reputation, had a Tahoe that is big as an elephant leave their lot without activating the alarm, not detected by cameras and security. The worse thing of it is that they dont notice for 2 months that 2017 Tahoe is missing. One of their expensive vehicles. If this is not an inside job then what is it. We had the car Just enough for us to register the vehicle and get it out on a road. They report the vehicle stolen after 2 months and there you go. We had to return the car to a closest police station. While the criminal investigation is going on against the former employee and other nn currant employees for collaboration, Copart stays silent denying involvement. Off course we are on going with legal actions against Copart but time and funds wasted will never be able to be settled. Considering informing ABC network and their investigation team. They love stories like this. Im gonna let this sink in. Horror stories with scheme network starting from the top of their food chain.

The general manager here is amazing beyond words! He was able to assess the situation and respond accordingly. I would have to say the best copart manager out there that I have had to deal with! Thank you for everything.

Quick pickup and loading for hauling. I recommend.

Beware of this criminal organization. We purchased a vehicle from a private party. One month after we registered the car, copart in waldorf md reported it stolen stating they didnt notice the car was gone from their lot (bs). Car was taken from us, police stating that copart had issues with some of their employees “stealing cars” of their lot and selling them. I get it that car sales are bad and economy is down and its hard to sell an expensive car like this one on their auction, but to go to this extent i have no words. I am out of 30k and a car. I asked if they are willing to settle without going to court, they blew us off. We will not let this go.

Horrible. If I could give the rating a zero, I would. This company was contacted by a charity because I was donating my car to charity. Copart called to say the car would be picked up the next day (Wednesday) but it wasnt. Two days later I called to find out the problem. It was the driver. He claimed not to have known he could take the car without me there. The hole in his claim? The email said to leave the keys in the car and I didnt need to be there for pickup. Also, no one knew hed come by but not taken the car because he didnt leave me a note or call, and the company didnt know I still had the car or that hed come by until I called. When I called (this had to be done twice several hours apart), he said hed come by Friday, but he didnt. I canceled the donation Friday night (11pm) after I got home and still saw my car because of the unprofessionalism of the driver as a rep of the company and the investigation on the charity I chose. Monday morning I received a call from the company. At some point between Sunday night after 7p.m. and Monday morning before 8a.m., the driver came and took my car to the yard. He brought it back Monday afternoon. The companys gift to me? I now, courtesy of him, have a drivers door with no door handle because they broke it. And it gets better. When I called about the broken door handle, he claimed not to have broken it and his manager claims it was like that when he saw it. So of course, its my fault. If you use this company, take pictures of the vehicle with time stamps, wait for the driver, get his/her name, take pictures of the vehicle with the driver in it with time stamps. Then in the event he shows up then later claims it wasnt his fault, you have proof.

I would never again donate to a charity that uses Copart. I was scheduled for a donation car pickup on Thursday, November 30, 2017. They never called me to say they would not be able to make it that day. I had to call in and ask why they didnt make the pickup. The young lady, in dispatch,who answered the phone put me on hold twice to get what I considered basic information from some other person. Finally, she said they would be out today between 1--5 PM. I called back in the AM this date to talk to Christopher P., the manager. I was told he had gone to dispatch to get information; he never came to the phone and I was given to Holly. She was very apologetic and said I would be prioritized for an earlier delivery. The car was picked up today while I was at work, as agreed upon. However, the tow truck driver did not leave a pickup receipt as promised! Contrary to their nice sounding ads on the phone while you wait, in my opinion they do not care about giving good customer service--they have no incentive to do so. I should have used Melwood as the donation charity as I did many years ago---never a problem.

I HAD THE WORSE EXPERIENCE IVE EVER HAD !!! I never do google reviews but I AM LIVID !! My fiancé & I called and set up a pick up date for them to come get a car that we had bought, for Wednesday at 8-12 with copart in Waldorf MD . We lived 2 1/2 hours from where the car was located and got up early and drove down and was at the location at 8 . We called at 8:25 to confirm that we were still scheduled to have them come pick up the car and she said that we were and that the driver of the truck would call up and hour before he would be there . So it was 12:30-12:45 and we called again to see when he would be down to get the car still since we haven’t heard anything, so the dispatcher told us yes that they had a truck break down and that he had extra loads to get and that he called us to inform us but we got no call and turns out they had the wrong number for us (mind you we checked the application we filled out and we put the right number so the error was on their part) so I gave them my number as well to make sure their was no more confusion, she told us that they wouldn’t be able to get to us until 3-4 . Meanwhile we have been literally sitting in the car ALL this time so we’re annoyed at this point but we still sitting there waiting so we don’t have to drive all this way for nothing . So 3:30 rolls around and we call back (because the driver still hasn’t called and he’s supposed to call an hour before he is to come) and they are starting to get annoyed with us calling but we ask if he is still coming and she tells us he is for sure coming and that she gonna call him and have him call us to see when he will be down, never heard anything from the driver . So we call AGAIN at 4:45 (because the office closes at 5:00 and the driver still hasn’t called us so we had no way to contact anyone after the office closes) and the dispatcher is being so sarcastic at this point because we had been calling all day and telling us that he is still coming . She she puts us on hold while she calls him and tells us that he is dropping a load then he is coming to us and he will be there within the hour . By the way we are STILL SITTING IN A CAR !!! So as I tell my fiancé let’s go because I’d had enough but they finally show up as we’re about to leave at 6:35 !!!!!! Never even got a call from the driver at all . I HAD BEEN SITTING IN THE CAR FOR 12 HOURS (because of the 2 1/2 hour drive down) BY THE TIME THEY HAD DECIDED TO SHOW UP !!! I WILL NEVER EVER CALL THEM FOR ANYTHING EVER AGAIN . Unless the car you want them to pick up is at your house do NOT call this place !!! The only good thing I have to say about them is that they showed up with the check with the agreed amount . And the worst part is they knew we were coming from out of state and didn’t care. I hope this post prevents someone else from going through what we had been through because I wouldn’t wish that on anyone it was so miserable .

Youd think these guys would jump on a chance for free inventory. Ive called twice and scheduled a pickup for a junk vehicle and havent heard a peep from them or had the thing picked up. If theyre willing to give up on free inventory and leave me hanging I cant imagine what its like dealing with them as a customer. If theyre as disorganized as they seem to me I suggest staying far, far away from them. Calling them tomorrow to tell them to forget about my old beater and Ill let somebody else come and get it

Service its so bad 👎 yard 32

The waiting line was horrible! Where to get paperwork for 45 minutes. Loading was great. I pulled out back they had the car ready

Location only had one person to escort you out to the yard. Waited over an hour plus the public bathroom was out of order. Staff was friendly and helpful though.

This place is a mess . cars say runs and drive it dont and parts be missing and keys . and the managers never in office always out . christopher . lets not start with him and his respond to issues . buy from any other place but this copart . smh . i hate this place . bad management . do better. Any other copart i deal with i s great but this one omg its a clown place .

This is a car auction business that sells wrecked cars to businesses, which then part them out. They are very protective of their inventory in the way a vulture protects its meal. The people have a friendly veneer that does not go deep.

I used Peddle to get rid of my car and Copart was the company they worked with in order to have the car picked up. I did not have a bad experience with the company itself. They came picked up the car within the time framed and cut me a check for the amount that was agreed upon. The only reason that i am giving them a 4 stars is because of one particular customer service rep, Ruth (rude & unprofessional)Besides her nasty attitude, everyone else that I spoke to after that was good .

New policy only allows escorted view of cars. The day I went only one person was escorting and the line was out the door. Expect to wait unless they change the policy back to the way it was. Only can view up to 5 card at a time. Also you have to wait for a forklift driver if the cars are not moved up towards the front for auction (has an auction date assigned). However, staff are friendly and plenty of people to strick up a conversation with. I have bought one car from this location in the past. It is a three hour drive for me, so future cars will have to be high on the wish list to go pre-view to buy.

Slow, Bad system to let customer view cars and website doesnt have accurate information other than that its a good company

DO NOT BUY FROM THIS LOCATION!!! They falsely advertise their vehicles to deceive the buyers. P.J the yard manger is extremely rude and will just make up stuff to get away with it. Never had this problem with any of the other locations.

No bad some days it gets real crazy but they work it good

As rich as Copart is, they cannot even fix their road. If you go into their facility area with a brand new car, you will come up with a broken suspension. They do not tell the truth about the car they sell and they dont alway show you pictures of what is broken. And their fees are very high.

The best thing to do if you going to look at your car is to call them in advance or they can pull it up and itll be there when you get there. Id call at least a half an hour to 20 minutes in advance.

Baha lot condtions with blinding sand gravel dust and dirt all over vehicles in & out. Vehicles are moved around using fork lifts damaging chassis, rocker panels, brake lines, suspension components, fuel lines and wiring harnesses. Deduct $1500 to $5000 from your highest bid to allow for parts and partial labor costs to repair nonsensical premises damage.

They are slow It’s like waiting in a welfare line. When your picking up a car. They take forever just to get a car.

Very bad experience first and final time to purchase vehicle at yard.Management rude and unwilling to help.Front desk light skin girl thinks she owns the company ask about my title and was told she has no clue when Ill get it.No clue disrespectfully.Cash trap $99. Cant leave vehicle parked in front of yard u would be towed or vehicle returned inside yard, there claim city dont want people parking outside but u charge buyers $99 for parking and i bet $99 dont go to city all around fraud and openly taking advantage of buyers.Dont dear ask workers for any help regarding ur vehicle approach rude and worst as management.Management wont see or talk to buyers openly except on phone through front desk.All hail Culpepper, Metro Dc, Tidewater to name a few.

Best Copart Ive been too.

May-16-2018Horrible experience the forklift drivers both black male and white male. They took over an hour to get the cars then when they finally get they both have an attitude and rush and beep at you while just throwing the cars up without any care. I dont know if they hate there job or what.

Received car with damage to fender and bumper that were obviously not their in the pictures. They are reckless with moving cars around in the yard.

Very Nice and i purchased this my car easily

We called over an hour before we came to pick up the stuff from our totalled car (came from Arlington VA to Waldorf MD, no clue why they towed it there since my car is registered in Arlington va). It took them at least an hour to get someone to bring it up to us (fork lift style) for us to empty it of all our belongings . Plemty of people working. A half our into our wait it was clear no one had even been given the directive to fetch it. Initial contact with the 1st employee made a new phone call after our arrival (saying hed be right with us) then walks away from us before another employee comes to assist us.

Vehicles FALSLEY advertised,they take no responsibility for this and want more money to resellDO NOT BUY FROM HERE< SCAM ARTISTStake your money elsewhere

Nice location and friendly staff especially Debby and Shamika

Ive been to 11 Copart yards over the past 5 years. This was the worst yet. Slowest customer service, incompetent staff, unorganised and inefficient viewing system. Never again

Great service and helpful loaders

Called 2 days in advance to pick a customer car, they said car is ready, I wait over 2 hours to get it

Horriable service....3 hours to get 1 car.....never again will I go there...

Well organized, easy to find the vehicles your looking for.

Its very close to Baltimore port so trucking is cheaper

This is the place to work if you dont care about your customers

Best services ever

Not happy at all with this company. They were supposed to pick up my vehicle 5 days ago and never called me to cancel. I rescheduled the pick up with them for today and just got a call that they cant come today either. Very unprofessional, I will never work with them again.

Staff is very nice

As a transporter theyre misguided and have a severe lack of accountability when it comes to getting trucks loaded and out in a timely fashion.

3 hours to load 2 cars always long wait times

Very friendly and helpful people

Do not bother fixing driveway and loading yard

Having a problem opening an account

Very good customer service.

Wait time is too much and staff has nonchalant attitude

Slow

Car & truck auctions

This place one of the world dump ever every time i spend one hour and more

Its ok buyer beware

Best place to purchase vehicle

Terrible. Blew countless appointments.

Wait time is too long friendly staff

Number one auction for accident cars from insurance companies

Very very rude people, unprofessional, impolite !!

Great service

Nice and reasonable price

Cheap and cleans cars

Friendly staff, slow service

GREAT yard

Excellent service, reliable, confidentiality is guaranty

Better

Good Deals

SUCK!!! Takes forever to pick up ONE car!!! 😴

Excellent

O8and is the i

,we see WAr3i

Friendly staff

Friendly staffs

Perfect