Fast, friendly, professional service. was very pleased with everyone I encountered and level of professionalism and sanitation during these covid times. Was a breath of fresh air after years of dealing with the chains of eye care and herd mentality of other optometrists in the area. Will be bringing in my husband and son for their continued eye care in the future, despite the fact we no longer live locally and it is quite far out of our way, but well worth it.

Very professional staff, Heather was awesome. Everyone works as a team to make your visit quick and easy. Your one stop shop for all things concerning your eyes. I am another happy and long term customer.

This was my first time to this location. From the moment I walked in the entire Visit was pleasurable. I highly recommend this location

Absolutely LOVE this place! Dr. Hanna is awesome and got my prescription perfect! I love my new contacts and glasses. Katy, Adrienne and Chris were wonderful, pleasant and helpful. Taking my whole family there.

I went somewhere else in town last year and had a not great experience, but I had a great experience here! Everyone was so friendly, and the facility itself was very nice. The doctor herself was very knowledgeable and was flexible with me as Im between two prescriptions. I now have found the perfect contact lens by being able to try out a few different ones in both strengths! I didnt feel pressured at all like I have been at other places, they were very professional and you can tell that they care! Definitely going back for continued vision needs!

I cannot say enough good things about the Wake Forest Eye Care Center. I have been a patient/customer since 2004, and even though I moved down to North Raleigh years ago, I continue to come here for my eyeglass needs.Nikki is wonderful about helping with ordering and adjusting my glasses. She has always been friendly, patient, and knowledgeable with the eyeglasses I purchase. I was in yesterday for an adjustment to my Silhouette glasses, and she took the time to make sure everything was correct. This is great customer service that is hard to find nowadays. Thank you Nikki!Dr. Swaim and all of the Wake Forest Eye Care Center staff are top notch. I will continue to be a loyal customer.Highly recommended!

Loved my doctor! Shes the best! Courteous and promt front desk! I also like the glasses selection at this place. Very chic. Highly recommended 👌! The only downside is that they didnt cary my daily contact lenses, BioTrue. Thats alright, nobodys perfect. I still managed to keep the same prescription because I love the biotrue company!

Great place! Stopped in one Friday with a Rx from a different doctor and Chris quickly pointed me in the right directions to look for new frames. Very helpful and they have a great selection! Picked out a pair and it was ready by the end of the following week. They accepted my insurance too. Ill be back!

Extremely disappointed. Spent quite a bit of money on glasses here and at the eye doctor. Have extreme eye pain and an emergency and they cant fit me in for days? Failed the one time I actually needed them. Looks like I will be going elsewhere.

Im very disappointed with this office and would not recommend them to anyone I know.

I have been wearing glasses for way too long, but last week was the first time I left an optometrist’s office feeling they got my prescription right. The doctor also took the time to talk with me about some potential hereditary issues and he didn’t rush his explanation in the least. I think if I’d had more questions he would have been happy to oblige my concerns. When I was fitted for frames there was no pressure from the optician trying to up sell the style. He too was knowledgeable about the vision issues my frames needed to address and helped me with several decisions I had to make. Bottom line, I could trust him. That was totally a first for me. Oh, and the staff was actually friendly in a sincere way no less!

Great experience. excellent customer service

AMAZING staff! This group is welcoming and truly cares about the well-being and happiness of their customers. I drive all the way to Wake Forest because of them. Dr. Swaim, Adrian, Chris, Kelly and Morgan, I applaud each of you!

We had a nice experience at our first visit recently atWake Forest Eye Care CenterWe were looking for a new doctor and had difficulty reaching other offices for appointments but we were able to reach the staff here easily.I got my glasses in very quickly (VSP insurance, Which requires the glasses to be sent off) and Doctor Swaim listened to my concerns and adjusted my prescription accordingly.We have been to a different place for the last several years but the prescription they kept giving me.was giving me headaches and I felt nauseous wearing them. I expressed these concerns to Dr Swaim and now my new glasses are perfect!

Great people and I highly recommend this business!I’ve had my glasses cleaned here multiple times by Chris and Leslie, who are very professional and courteous.This establishment is definitely a personal, supportive team who build relationships and trust.They care and that goes a long way.Sincerely,Robert

Dr. Jamie Hanna has been my eye doctor for at least the past 7 or 8 years. She gives a very though eye examine and explains the results in a way that I can understand. She never rushes and and always listens carefully to my concerns and questions. I highly recommend her!!!!

Absolutely love this place! I noticed there are new staff members and they are really friendly and personable. It was a breeze going through the steps of my routine eye exam. Great selection of frames and pretty affordable with my college student budget. Both doctors are amazing at taking care of my needs and are over the top friendly. Highly recommend the Eye Care Center in Wake Forest!

Precise eye exam, high tech equipment, great optometrists. The glasses and frames are high quality. Dr. Hanna is awesome!

Dr Swaim and his staff gave me the best possible service. Truly appreciate their patience with my trying contact lenses and all the good advice with my selection! I highly recommend Wake Forest Eye Care Center!

Staff was very professional, even though I was a day early for my scheduled appointment, they worked me in.The exam was thorough and the Doctors explanations were also. Very satisfied.

Very professional and compenent office from receptionist to the folks who repair and fit the glasses. Dr Swaim is extremely good at explaining procedures and results. My wife and I are happy with the service.

5 stars for product but giving a 2 for hours! Only open 8:00-5:30 Mon-Fri. Recently stopped being open on Saturday morning (except for 1x month) even though website lists Saturday hours! When I just need to pick up glasses/contacts or get an adjustment, I cant take off time from work!

It is the luxury place and i know what you pay will be what you get. I love the quality, the staff. Highly recommended

I went because I was concerned about my eyes. A very thorough exam. I highly recommend them. And the staff is very nice.

My glasses broke and I was looking for a place to get a quick and easy eye exam. This eye care center was just that. The staff was friendly and kind and I felt comfortable in their facility. This was by far my favorite eye care facility I’ve ever been to.

If you are looking for a great place to get your eyes checked this is the place to go! The staff is so very friendly and always willing to help! Love this place!!

I have been to the Eye Care Center a couple of times in the past month and I am always impressed with the care of the staff and the beautiful surroundings. It is hard to choose just one pair of frames given the wide variety of styles. The convenient location and family atmosphere make it easy to recommend the Eye Care Center .

The staff and professionalism is the best. I wish I could name you all, but you know who you. You have always been friendly and professional. I will definitely recommend you to anyone needing eye care.Billy

Our family has been going to the Wake Forest Eye Care Center for over 10 years now and we have always been impressed with the high level of service that we have received. From the friendly faces at the front desk, to the thorough exams with Dr Hanna and Dr Swaim, to the helpful guidance in selecting new glasses with Chris and his team, not to mention the urgent fixes from time to time, they have always been there. Dont look any farther. I would highly recommend the team at the Wake Forest Eye Care Center.

The staff at Wake Forest Eye Care Center were fantastic!!! Our family is new to the area and we were kind of apprehensive about changing doctors. The staff and front desk personnel were great to work with. I highly recommend Wake Forest Eye Care Center.

I recently had my annual exam and was surprised by several changes The new staff is very friendly and helpful. Old staff is excellent as usual. Office is very clean and comfortable. I have a 91 year old father with Dementia that the staff has been exceptional with. He is not easy to deal with and their patience and understanding demeanor is a godsend. He continually breaks his glasses and I am there often for adjustments and repairs. Chris has even offered to come to his facility as my father has gotten much worse.Can’t say enough good things and I totally recommend this practice.

Awesome service! As always, friendly and courteous service! A shoutout to Chris and Niki, you guys are great! I highly recommend them!!

I had the best quality service and I couldn’t be happier with my glasses. I will be back for sunglasses soon. Thank you Chris for helping me understand what frames would work the best for me.

Dr Hanna is kind, compassionate, capable and very knowledgeable. My husband and I have seen her for several years and have highly recommended her to our friends and family!

Dr Swaim is very thorough and informative. The staff is very friendly. Leslie was very helpful when I had to choose glasses and showing me how to use my contact lenses. They are quick to respond when I have had a question or concern. Love it there!!

I have been going to Dr. Swaim for close to nine years and I have had only the best experience. He has been very attentive to my exacting precision and will continue to work with me until I am totally satisfied. The staff at the Wake forest office is more than friendly they’re almost like family. Attentive and knowledgeable. I would recommend them and do recommend them.

Dr. Swaim and his team are top notch! My family and I have been going there for a number of years and have always been very pleased. I would highly recommend WFECC!

I had my eyes examined and the process with very nice. The purchase of the glasses was $$$, but the service was great. Yes Ive had issues with my glasses and wont be buy that frame brand again, but the technician was top notch. Had replacement lens done twice and replaced the frames once. Each time with out issue and sorry for the product defect. I will continue to purchases my glasses and safety glasses here based on the service provided. When it comes to glasses I like to deal with people and these people are great to work with.

Such a great place! Friendly staff and doctors, and great customer service! I highly recommend this office!

Dr. Hanna is amazing. Staff are friendly. I think the prices for contacts here at a little high, but great place otherwise.

Dr. Swaim is the best eye doctor I have ever been too. The staff is excellent, almost like a second family! They ensure that my contacts fit and feel great and that my glasses shine bright and fit right!

The people who work here are honest and very nice. The facility is clean and they don’t try to rip you off like other places.

Excellence from start to finish. Dr. Swaim, and his team operate with the highest degree of professionalism, yet feel like a second family as others have pointed out. The only doctor I look forward to visiting. Would HIGHLY recommend to any one in the Wake Forest / Heritage area. Thank you again Dr. Swaim & Team!

Dr Jamie Hanna has been my eye doctor for 15 years. Always provides excellent care.

I had to cancel my appointment. Receptionist over the phone said she never heard of my insurance provider even though its listed right on the site and just about every optometrist takes it. Didnt even offer to look it up. Ill take my business elsewhere. A shame too because I hear the doctors are great.

The staff is very friendly and helpful. I have been with the practice for many years and have had great success with the Doctor and staff.

Great experience. Caring staff, always so caring and helpful.

Super friendly staff and made my first appointment go super smoothly!

Comfortable atmosphere. Staff is knowledgeable, helpful and efficient!

I can see everything so clearly with both my contact lenses and my glasses. It’s a wonderful thing!

Thank you Dr. Swain, Dr. Hanna and the rest of your wonderful team for helping my eyes feel better.Jane Quintana, DMD

I have always had a great experience here, all staff is very professional. Definitely the best eye care center in town!

I have been a customer for 13 years with NO issues.

Amy, one of the receptionists, is rude and she had an attitude while assisting me after she had to check my secondary insurance as if it was not her job to do so. She was huffing and puffing, I wish she would get fired because every time I come in there, she sends off bad vibes and her attitude is horrendous. However, my eye doctor, Dr. Hanna was the sweetest lady, I hate that she has such terrible receptionists within her office. Not a good look.

Hands down the best customer service I have had in 40 years of buying glasses!

The eye exam was professional, but the actual purchasing the lenses and sunglasses was horrible. My sunglasses broke within 2 weeks of getting them. Then I was told they where on back order and would take almost another month to come in. So I pick them up after the month and I wear them as I drive home and during work that day and notice they are not my prescription. So I bring them in and they tell me that I was right because they didnt know they were prescription(isnt that there job). If that wasnt enough the receptionist say to me on my way out that We were just testing you, You know, I dont find that funny because what if I got in a car wreck with my kids because of your incompetence. DO NOT GO HERE

Very rude! Bad customer service ! Turns out they had my prescription way off causing me to have horrible headaches

The level of eye care knowledge is exceptional. Very pleased.

As always atmosphere, staff, quality of products outstanding!

Great place for eye exams. Excellent doctors and friendly staff.

Horrible. The medical part was fine. The glasses sales and technicians act like thieves. Very dodgy policies and apparently rampant dishonesty. They stole $500 from me.Would sooner be blind than return there for future eyeglass needs.

Receptionist is rude and cut my conversation off with the technician to get another patient started. Every patient should have their time valued.

Professional service, top notch.

Friendly staff and outstanding service

Great staff and Doctors.

Excellent and efficient service

Great Experience!

Great eye doctors

Such exceptional exams and customer service from Dr. Swaim and his team--especially Natasha and Chris.