Ken was so knowledgeable and helpful! We will definitely be recommending this place to all friends and family and going here for any future mattress needs.
Good deal on mattress, second time I have bought a mattress here. The same lady helped me both times. She has always been very helpful.
The sales environment here is so much nicer than all the other Mattress stores we went to. We were shown multiple options, not just one or 2 like other stores. We were able to take our time and chat about the different beds. Delivery was super easy and the gentleman that dropped it off and set it up was just as professional and nice as anyone in the store. I would highly recommend this store to anyone looking for a mattress.
Thank you Jody & Ken. We started the day out visiting a couple of the other local mattress store. Oh what a waste of time and mistake. After the disappointment of the others Jody restored our faith in customer service. We walked in and she was totally friendly not the whole stuffy sale pitch thing. Two other couples came in later and she calmly and professionally helped all of us until Ken arrived to help. We were trying to decide between split king and regular king and she answered all of our questions maybe two or three times but each time with a smile. She explained the comfort plan, covered all the options and compared each. When made our choice and when we got to the pricing it was straight forward. I even miscounted and gave them to much money which they caught when counting and gave back to me. They were very honest and informative which earned our money and business not just this time but in the future. We are so appreciative and looking forward to better nights of sleep.
Purchased a mattress from them in 2017 and was upsold on a high end “waterproof mattress protector” for almost $80 extra for my 3 year old’s first bed. Called immediately after delivery as driver smoked heavily in the delivery truck and mattress stunk. Was told they would “warn” the driver. Less then 3 weeks later, my daughter lightly wet the bed and it went through and stained the mattress. I called the store immediately and was passed around several times for call back but received nothing. Now three years later this mattress is stained and sagging, cannot sustain the weight of an adult AT ALL. I try and support local business but this one was a huge disappointment.
Excellent customer service! Owner Jody went out of her way to help my daughter find a bed in her price range. We had just arrived in town after driving 3 days - so she volunteered her husband to deliver the bed to her that same day😂.
We had a wonderful experience and highly recommend Mattress Capital! We came in to buy 2 full mattresses for our kids and ended up coming back a few days later to purchase one for ourselves! I was helped by Matt and Ken and both demonstrated great costumer service. Matt really educated our family on mattresses vs selling them. We felt very comfortable checking out the different mattresses without the pressure of making a sale. I love the no haggle prices since most mattress stores mark up their products and pretend to give you a great deal. We explained that we were on a budget and I felt we were given the best advice for getting the best product for our money. Something that would last without breaking the bank. Their prices are very fair and we were very happy with the amount we paid. I love the fact that I am buying from an honest, local, small business instead of some large chain store where employees come and go. They stand by their products and want you to leave completely satisfied. We would definitely do business with them again in the future!
Wonderful experience! Ken is not only a great salesman but a wonderful manager as well. Hes the type of manager that works with you, is very accommodating, easy to work with and truly cares about his customers. The delivery men were great, they set everything up quickly and perfectly. Since then, to Ive had the best sleep in years.....the mattresses are wonderful. I am a repeat customer! Have purchased 3 mattress set so far...😉
Great experience. Very helpful. Local owners for 15 years. Delivered on time. Delivery guys Arron and Andy were efficient and courtious. Highly recommend.
We have dealt with Mattress Capital in Wake Forest three times now. The first time we purchased bed we loved it and it came with a warranty. We had to use the warranty twice the second time we decided to go with a different bed all together. Ken was the one who helped us and he was great, his concern was not about just making money he wanted to put us in a higher quality bed that we would not have problems with. He understood us moving, and we ended up purchasing a bed for our guest bedroom this day as well. They have always been very understanding, and do whatever they can to get us the best bed possible. We love the mattress we have now, and our guest bedroom look great with the new bed in it. Ken is excellent with customer service,and I recommend anybody looking for a new mattress to go here.
I was ready to buy my mattress to these other box stores but I read the review on Mattress Capital. My wife and I was impressed with Ken with his customer service and knowledge with his product. Gave us great price and was delivered next day. I recommend this place to everyone and will buy from him again soon! 👍👍👍👍👍👍👍👍
We purchased a mattress from this store and the customer service and information we got was incredible.
We were referred here by a friend and we did not leave disappointed. Purchased a pillow top king mattress. Excellent customer service. Ken was very knowledgeable about all the products and made our experience a good one. Would absolutely recommend 100%.
From order to delivery to box spring exchange, these guys were great about making my experience positive. I cant thank the team enough for making my sons first bed a perfect fit. On top of that, the prices were fair and competitive. Ill be back when I need another bed!
By far the best place in the area to buy a mattress from. Ken was very friendly and knowledgeable and gave my the great price on two box springs. Would highly recommend for all your sleep needs.
No pressure sales here! I visited here 4 or 5 times before purchasing a new mattress, and was always met with professionalism and patience every time, even when I had rowdy kids with me. The friendly staff here (Ken is who I worked with) are obviously focused on long term customers and building sales through word of mouth advertising.
We started our search at one of the popular chain mattress stores, but when we walked into Matress Capital it was a whole different experience! We went from being overwhelmed to making a knowledgeable decision. Thanks Ken, you made a difficult decision incredibly easy.Would never shop anywhere else! Great service and a great price!! Even the other owners in the shopping plaza had great things to say about their neighbors at Mattress Capital.
Were very happy with every purchase we have ever made at Mattress Capital in Wake Forest. Ken has always been helpful.My favorite bed I have EVER bought is my IComfort adjustable bed. I did cost a lot but its honestly the best purchase I have EVER made!!!
The selection of mattresses and customer service at Mattress Capital are way beyond what I expected. Because I had just ordered a new bedroom set including a larger bed, I was hesitant about buying the mattress set until delivery of my new furniture. Ken provided excellent customer service and helped me select the right mattress at the right price. He then exceeded my expectations by offering to let me borrow a metal frame so that I could start sleeping on my new mattress set right away. Though the furniture order took two months longer than I anticipated, I was able to immediately start sleeping on my new and very comfortable mattress. Thank you Ken, for allowing me to get a comfortable nights sleep right away.
After 18 months of trying different mattresses from larger mattress chain stores, it was a relief to be at Mattress Capital. Ken was great. He listened to our needs, gave us the space to look around and try out various brands, did not hover, had a good knowledge and understanding of the mattresses and gave us some great advice. We also sincerely appreciated the one time 90 day exchange/return policy which we used. We now have a mattress we are both very happy with.
I would highly recommend Capital Marrress. The staff is very knowledgeable, polite and genuinely concerned about your sleep comfort. I purchased a mattress did not like the feel, then exchanged with no problems. The delivery men, Andy & Payne, were also great. Capital Mattress offers good prices, good mattresses with warrenties & good service.
Best place to buy your mattress!!! We had a factory defective mattress, so my husband and I addressed the problem to Ken. He promptly got in contact with the appropriate people at the factory and was able to get us a credit for a brand new mattress! Ken was so helpful that we ended up upgrading to a Temper-Pedic bed. Thanks to Ken, we got an awesome discount on the bed. Customer service is definitely valued at this business and I would recommend Mattress Capital to anyone who wants a quality mattress with superior customer care.
Ive purchased a few mattresses from Mattress Capital and each time my experience has been awesome! Ken is always so pleasant and goes over and beyond to ensure that you leave out one happy customer. Yeah, you can buy a mattress from anywhere, but having someone who is knowledgeable and patient in helping you choose the right one means so much more. They also have affordable delivery service and will also assist you in loading/rigging it to your own vehicle if necessary. I would definitely recommend anyone to go to mattress capital for their bedding needs. I promise you will not be disappointed!! VERY HAPPY CUSTOMER!
We recently bought a mattress from this local business and were delighted to see all the major brands in stock. The customer service was excellent every time we dropped by or called with questions. They honored return policies without question and when we shop again we will definately come back.The sales staff is friendly and knowledgeable without being pushy and the delivery service was professional and friendly.
This was our first stop and our last. We just purchased our first Tempurpedic mattress here. We really didnt understand what we were walking in to or the difference between each bed. Ken was a huge help. He listened to what we wanted and made sure to help us understand what each bed had to offer and also made sure we tried multiple beds before making a decision. We decided to go here based on reviews and Im so glad we did.
We bought mattresses twice this store. Both times we have received excellent service. Good information, good prices, fast delivery and friendly staff.Would certainly shop there again.
Went to mattress firm first and then to MATTRESS CAPITAL and am thankful to have visited MATTRESS CAPITAL. Ken was extremely helpful and genteel unlike the associate from mattress firm. Thank you for your help with purchasing a mattress!!
Our salesperson, Ken, was excellent in his knowledge of the products and respectful in his sales approach. Customer service at its best. Ken has a genuine interest in pleasing the customers.
We bought a mattress at Capital Mattress last year and this year went back for another. Both experiences were wonderful. Ken was incredibly helpful, but not pushy or overbearing. We never felt rushed or uncomfortable. I had shopped around at a few other local stores attempting to narrow it down to a few choices before my husband and I made a final decision. This was by far the best experience and the least pressure.
I am now a repeat customer of Mattress Capital. My wife and I purchased our current mattress as well as now our daughter has graduated into her big girl bed. We just recently purchased my daughters mattress and just as the first time, everyone was very helpful, knowledgable and really assisted in pointing us in the right direction. Thanks to you all.
I have now purchased 3 mattresses over the past 2 years from Mattress Capital.The store on Capital Boulevard is medium-large in size and has a good selection of mattresses in varying price points that will fit any budget. They are also family owned and operated.The sales staff (every time has been the owner) is very knowledgeable, no-pressure and honest. He can tell you who made the mattress as well as the how and why of its quality and price in comparison to other mattresses. One of the things I like most is he carries mattresses made by Kings Down, located in Mebane, NC. I like supporting local businesses when I can and he makes this an option if you do too. I have found him to be the same way every time and on the second mattress we purchased he lowered the price a little so it was comparable to the first mattress we bought.I will return when its time for my next mattress purchase. A shopping visit to Mattress Capital will be worth your time.
Good place, nice staff.. I got the information I was looking for without any hassle. Very Professional and reasonable prices.
Just went through the process of buying a new twin matress. I went to multiple stores, and ended up getting annoyed at the constant upsell tactics.Fortunately, I found Mattress Capital and spoke to Ken. I told him what I was looking for, and he showed me exactly what I needed. Honest, good quality, and fair prices... Theres no need to go anywhere else. Period.
Ken is one of the best sale man. He is very friendly, and is willing to help. We bought 3 matresses here. Huge recommend.........
We have only lived in the area for a year and have already purchased 3 mattresses from Mattress Capital. Great friendly service and we will be back the next time that we need a bed.
Great experience. Ken was very helpful, and mattress was delivered same day. 11/10.
So this is my very first review. I really felt like I had to post one because my experience and satisfaction at Mattress Capital (Wake Forest) was so great! I was assisted by Ken.. (I see everyone else remembered him and gave him good reviews on here too :) He is just a really helpful, honest guy who will take the time to find you just what you want and give you the best deal. I got the bed, (Back performance Queen gel memory foam) mattress cover, 2 pillows, frame and delivery for $1400. 100% worth it, it is the best bed Ive had yet, takes all the pressure off everywhere and has helped me with tossing and turning/overall discomfort. Besides the amazing products you get here, the customer service is very good! Ken was awesome and the delivery guys are great too- fast, friendly, professional. My mom and I went back and she got a Tempurpedic that was only $1000 and is of coarse super comfortable! Highly recommend getting your bed from here!
Excellent service and competitive prices. Ken was very helpful and we were able to bring a bed home the same day.
Recently I purchased an iComfort mattress from Mattress Capital and couldn’t be more pleased. They were very friendly and helpful without a high pressure sales mentality.I had been sleeping on a very inexpensive mattress for about 8 years during a period of frequent moves. Now that I have settled down I felt it was time to get a better mattress. I chose the iComfort which is a moderately priced mattress. From day one my sleep improved so much that it is hard to quantify. I really did not know what a good nights sleep was until I purchased this mattress. My biggest disappointment was that I did not purchase a mattress of this type earlier.
Ken is absolutely fantastic. He was extremely friendly, he wasnt an annoying sales person, he gave us a fantastic deal and it has just been a pleasure working with them!
We had a problem with the box springs on a mattress set we bought 5 years ago. called & spoke with Ken about the problem. He sent us a new pair of box springs within a few days & our bed is like new again! This is why customer service is king with
Mattress Capital is my familys go-to place anytime someone needs a new mattress or pillow. Ken listens well to what we need and works hard to offer us a competitive price!
We absolutely LOVE our new bed! We went in on a Sunday an hour before they closed with intentions of looking only. Our current mattress was only 3 years old and we hate hate hated it so much and had not slept good in months. We had spent (to us) a small fortune on the mattress we had purchased at sleepys and they should have replaced it for free because it sank 3 in 3 years but because of a small stain refused I get it on why they refused but we had a mattress pad on it they sold us that apparently didnt do its job ugh anyway, the gentleman that helped us was wonderful. Even went in the back to pull out a king size extra firm mattress that wasnt on the floor brought it out and switched it with one on the floor so we could test it!! Who does that 10 mins till closing? They do! Needless to say we left with the mattress, I know mattress firm bought out sleepys but at the end of the day this place is small business and locally owned and we should have just came here to start with, lesson learned! Our son will be due for a new bed soon, and we will be doing business here from now on! THANK YOU for the wonderful wonderful customer service, laughs while we talked and did business, and most of all we are sleeping great this last week!! And the price was extremely reasonable the salesmen never made us feel pressured into the purchase and he never tried to push us to buy anything out of our budget..
Great working for a local family owned business!
Friendly, courteous service, large selection in stock, GREAT PRICES! Why go anywhere else?
The first time that I bought a matress there Ken was great and very helpful. Because of this I went back and bought another. The second time was just as great as the first one. The customer service and dedication was amazing. It was so amazing that Ken personally delivered the matress that I bought to my house on short notice. Please, if you are looking to buy a matress please see Matress Capital...
This is the second time I have purchased a bed from Mattress Capital of Wake Forest. The first time was approximately 7 years ago, my husband and I were buying our first NEW bed! At our first visit to the store, we walked in and was greeted with a friendly staff member or two. Told the person what we were looking for, without being salesperson like they showed us a handful of options, different price points and such. We chose the best set for our needs. We had it delivered to our house and it came pretty quick if I remember right, at the most the next day or two. I do know the delivery guys at that time, were courteous and quick, set up new bed, hauled old away, best experience ever between sales, delivery and quality of bed itself. It is time we bought our daughters bunk beds, ordered the actual bed from another site, but knew the experience would be optimal if we went back to Mattress Capital of WF. So we did, I called them, told them we needed 2 twin mattresses, really wanted something economical but supportive as well. My husband went to the store to look at the choices and ordered the mattresses right for our needs. We were told they would be in the store on Friday (was ordered a few days earlier) at a certain time, and right they were! Now im sitting here waiting for them to deliver the mattresses so I can suprise my girls with their new bed (comforters and such) The staff, they are SO friendly, almost like you know them on a personal level. They NEVER try to sell or upsell you something you just dont want, they respect your interest. I will definitely recommend to ALL my friends and family in the RDU area to drive the short drive to mattress capital of WF to have the best experience possible when buying a bed, something that if your laying that kind of money down, you want excellent service and quality. Thank you Mattress Capital, you once again have made the tough choice SO easy!!
Great experience and friendly staff!
Very pushy. Did not like Matts attitude at all!
Very helpful staff!
Like all mattress stores, a probable front for money laundering.
Ok