My sons car really need some TLC and American Transmisson Center took care of what was needed. They took the time with my son and explained in great detail was needed to maintain his vehicle. Now my sons car is running great. We will be coming back soon for the tune-up. Thank you for your service and a wonderful staff. You guys are AWESOME!!!!!

Definitely a Five star location. I approached Randy at 0800 on 9/14 and asked if he could fit me in (all bays were full) and check / replace a bad headlight on my 2013 Ram Big Horn. Without hesitation, he told me to pull it in front of the bay. Then he and his partner both spent approx 1hr replacing the bulb. HE ordered the replacement bulb, and approx 1hr later I was on the road again. And when I asked what I owed, I was pleasantly surprised when he gave me a number amazingly lower than I estimated. I would recommend this location to any one. Randy is a straight shooter, with an amazing business sense, and extremely knowledgeable and technically proficient. I bring all my vehicles here and have never been treated anything but as a VIP. Keep it up Randy. John Shrum, Virginia Beach Va

I was very pleased with the service I received.Randy went above and beyond to diagnose my AC problem.There was something about a relay that even the Lexus Dealership couldnt find in their drawing (as if the part didnt exist).Randy wouldnt let up but dug deeper into the problem.He even goggled the Lexus fuse box drawing, hoping to find a clue to this mysterious relay location on it.....no luck there.After spending nearly 3 1/2 hours diagnosing this issue, Randy finally concluded that this was definitely something electrical that was beyond his shop capacity to diagnose.Afterwards, he immediately called Andys Auto Electric to advise them that he was sending me over for a electrical diagnosis....I made the appointment right away.Needless to say, this was more than I expected and it blew me away.Not once did Randys demeanor change out of frustration, he remained the cool and calm gentleman I initially met when I first set my appointment the day before.I will definitely, recommend to friends and family.KUDOS TO RANDY, THE RECEPTIONIST, THE MECHANICS and of course last, but not least, American Transmission Center (1613 Independence Blvd shop).Keep up the good work....Your Customer Service is out this world!!!!!!

Paid over 1200$ to get my ac right.. Now its blowing worst than it did before I took it in... Ive been back twice already and Im getting the same results.. Makes me feel jipped and wonder if everything was actually done that was paid to be done.. But I will continue to go there until my ac is right..I dont understand why I wouldnt be in the system... I have all my receipt and repair order in my car... I went to the shop on lynnhaven.. Ive been trying to get to the shop on independence, but its not open on Saturdays and thats my only day off... .. I may just have to call off so I can get this taken care of finally. I called and spoke with someone there, I think Randy... So he knows about it... Just havent found the time to get it there... But Im just gonna use leave...

I have nothing but praises for this shop. Randy has helped me out with every issue Ive had and got the job done in a timely manner. Hes a no bull type of guy thatll tell it to you straight. And if there is something that his shop doesnt do he is more than happy to help you get to the right place. I take both my import car and chevy truck to him and have had zero issues with his shops work. 10 out of 10 would recomend!

Always knowledgeable and incredibly customer oriented. Took care of a wheel stud that had spun in my hub despite not being able to take the wheel off because of the damaged stud. Great management. I send everyone here because of the A1 service.

Let me brag about Melissa for just one second cause she definitely deserve it. First off I know NOTHING about cars and I have been in search with someone that will just be honest and get the job done correct and cheap. I just bought a car and have been having some problems. She has went out her way to make sure it has been fully checked by her and others before she allowed ANYONE to diagnose the problem. I got frustrated trying to relay the message she gave me to another shop she came and picked up and called for me. I needed my car when they where close she went out her way to meet me and give me the car. She has been working with me to get the new and my old car worked on. All though I can write a 500 essay extra about her just know I have no clue what anybody else name is but hers.

I had a transmission switch issue and stopped by here. Randy took care of my issue and offered me a fair price for that. I am pleased their job and would recommend here anyone looking for a hassle free experience. Thanks guys.

The front desk rep (Ms.Mirisa I believe) was very knowledgeable on the ongoing problems I could be having with my vehicle. She had outstanding customer service skills which helped me feel comfortable knowing I’m having my vehicle serviced in the right hands.

I’ve came to this shop a few times the last few months and each time that I came I always got treated like family. These gentlemen are fair, honest and very trustworthy. You will NOT find any shops around here that beats their prices as well as work. They keep the communication efficient and also let the customer know what’s the best option and price for any vehicle mishap. Thanks again Randy!!!

Excellent service they had my transmission working better than normal

Awesome ! Very professional

My long time trusted BMW mechanic actually referred me to these guys when my ford truck needed a transmission rebuild... honestly.I come from an automotive background myself and was impressed with how these guys do business.. both mechanically and especially on the front end. I dealt with Randy and the communication/follow up, etc was on point.

My boyfriend and I came in after we heard his truck rattling and the engine light came on. Randy was super helpful, understanding and walked us through the entire process. Our favorite part was how genuine he was and made us feel comfortable with the service he provided. Definitely coming back!!

Randy and Daniel listened to the issues with my F150. I had some noises that the Ford dealership could not find or diagnose. These two found the answer quickly, a water pump, and fixed the problem by first thing the next morning. In my short time at the shop I see there is a great deal of experience there. They will get my business again.

I was referred to Randy at American Transmission by Big Als on Battlefield(Great Guys!), they felt that something was going on with my transmission. I called Randy, rambling and frustrated about my 2006 Malibu going in reverse when put in drive and neutral, cutting off, not starting up and also getting a 420 code for my catalytic converter. Randy listen very patiently then gave me a brief diagnostic of what might be going on, I made arrangements to have my car towed to the shop. Once my car was checked out... I needed a starter, minor Transmission work and the 420 code missed fire was due to the wrong type of spark plugs. My Malibu is driving smooth again!! Randy was honest, patient and very kind. He explained everything in detail so that I understood what was going on with my car. My car was ready in 1 1/2days with warranty and it was a fair price. Thanks Randy and American Transmission Team you guys are Awesome!

Work done on time and at quoted price. I have a manual transmission and they knew how to fix it. Great staff. Didnt talk down to me because Im a woman. Run an excellent shop.

I can describe Randy in ONE word - AWESOME! My 16 year old Explorer was repaired and finished on a Saturday and he called me upon its completion. I told him I couldnt come by that Saturday to pick it up. Knowing they were closed on Sundays, I asked him if he would allow me to meet him at his shop on Sunday to pick it up and he said yes, just give me a time. Awesome Customer Service which is huge for me, as Ive been in that field all my life. As a retired Navy Chief Yeoman, I can truly appreciate Randy. My Explorer runs better than before and I have Randy and American Transmissions on Independence Blvd to thank for that. Thanks Randy!

Im so glad I was referred here. I was so worried about my transmission not only being repairable or not but if I would even be able to afford it. The Firestone at Chimney Hill referred me and said If it can be repaired, Randy is the best at American Transmission Center He was right!Randy, the GM, was beyond friendly and patient. He took the time to explain and detail the needs of my car and also found trouble with my breaks. Not only was the transmission affordably repairable, but they repaired my breaks as well, all within my price range! And got it done in one day! Did I mention that they towed my car to their shop for me on top of everything else? I needed a new battery as well and they sent me right to the place they recommended (who even installed it for me) and gave me a jump to get there. Now my old car is running great and Im not going to be stuck in the house all Summer. It was an awesome experience. I highly recommend this company for your car repair needs! His help saved my day, my car and my wallet! A-1 service all around! Thank you Randy!!

They do wonder work. I got my car from northern Virginia. My transmission was done done ... They replaced my transmission now she rides like she is brand new..

My car, a 2010 Chevy Cobalt LT2, started giving me transmission issues about two weeks ago, I took it through my dealerships service center that couldn’t properly diagnose the issues wrong with my vehicle, they recommended that I take my vehicle to a Chevy dealership. I followed instruction and had a terrible experience to start. Then I got word of this shop. They offered free towing to their service center, and were able to effectively diagnose, order parts, and complete the work within a very responsible time frame. Randy in particular helped me through and through by giving daily updates on what was going on, and left no stone unturned. He is a super professional and an all around stand up guy who runs an amazing shop. The guys there were extremely polite. Working in customer service myself, it’s a tremendous weight off your shoulder to know that the person you’re buying services through has your back every step of the way. I’m able to say that this shop was understanding of my situation with funds as all of this took place around the time of me moving into a newly purchased home. They Treat you like family and don’t aim to break the bank! I’m extremely satisfied with in every aspect of customer service and services to my vehicle that were provided. If you don’t put your faith into this shop, you’re crazy. You WONT be disappointed. Thanks again guys! I’ll be following up with a very positive report to the better business bureau as well.

Randy was absolutely amazing and very honest. He tried to work with me & my current situation in order to ensure that we get the best resolution possible. Definitely didn’t try to overcharge me or insist that I HAVE to be serviced here (like many other shops have done). I would definitely recommend 👌🏾

I could not be happier with Randy and American Transmission. These guys are the best in Hampton Roads. I have a British right hand drive Land Rover with parts that are VERY hard to find, and Randy and his team expertly replaced my transfer case and got me back on the road in no time. HIGHLY recommend using these professionals for any transmission work you need done.

I cant express how much I love this place! They are all very friendly and caring! Randy was great to talk with and help me get the best price and deal for my money! Glenn is great for any transmission issues you have and all the guys are there to help you! I would recommend anyone to go here nowhere else! Thanks guys for all your help past, present, and future! You rock!!

What a blessing. Thats about all I can say. Randy and his guys replaced a rear main seal on my vehicle and did an amazing job. Not only did they get me in quickly, but i actually got my vehicle back same day. He shared some quality advice and even recommended against any unnecessary work suggested elsewhere. Truly a 5 star service, both their work, their value, and their customer care. Outstanding experience.

I could not have been more happier than my experience at American Transmission Centers. I was referred to them by a family member and they were honest from the start. Randy was so helpful and always kept me informed on the status and progress of my vehicle. I will defiantly be a returning customer for all future needs on my vehicles.

When I called, I was frazzled, confused, and upset about my transmission and fearful service would break my bank. This company was truly a God send! Randy, the GM, was beyond friendly and patient. He took the time to explain and detail the needs of my car. He helped me understand what type of transmission I had and how it needed to be serviced. It was my first experience with a mechanic who was honest, fair, and not trying to take advantage of a female customer with no knowledge. It was an awesome experience. I highly recommend this company for your car repair needs! His help saved my day, my car and my wallet! A-1 service all around!

Randy and the whole team were so awesome to work with. My transmission and AC decided to kick the bucket at the same time and within 2 days American Transmission took care of everything. They even hooked me up with a 3rd party parts dealer and recommend exactly which warranty option to get in case this problem ever happened again. Ill definitely be going there for all of my major automotive needs for now on.

This is the best shop I’ve ever gone to in my life. I’ve gone here twice now and have only good things to say about it. My transmission is shifting weird so I brought it in and a technician came out and showed me what he was testing and everything. After a while of troubleshooting he decided it was actually electrical and told me an electrical shop he would go to. Unbelievably nice and helpful. I would recommend this shop to anyone!

MR HUANG,I AM RANDY, THE MANAGER HERE AT THIS LOCATION AND I HAVE NOT WORKED ON YOUR VEHICLE, OR REMEMBER YOU HERE AT MY STORE. I AM SORRY FOR YOUR EXPERIENCE WHERE EVER IT WAS THAT YOU WENT, AND WOULD BE MORE THAN HAPPY TO HELP YOU IN ANY OF YOUR AUTOMOTIVE NEEDS AND SHOW YOU HOW WE DO BUSINESS AT AMERICAN TRANSMISSION CENTERS. PLEASE FEEL FREE TO CONTACT ME HERE AT 363-5802.

This is by far the best experience I have ever had with a shop. The whole crew is very respectful and gets the job done in a timely manner. The manager Randy Carter is one of the best managers I have had the pleasure of working with. I highly recommend this shop.

Randy and his staff are top notch, great trouble shooters and have very competitive pricing. Be it transmission or engine. He has had from me a few tricky problems and I have always been pleased with the shops services. Also, Randys communications in getting back to me, explaining pricing and options etc. have been great!

Randy is the best the guy is straight forward and honest. He told what he could do and he done what he said. I would recommend American transmission to anyone. Randy keep up the good work your doing.

Went into American Transmission with the same thought that runs through my mind going into any auto repair business I hope I dont get ripped off too bad. Not only was I not ripped off....I got a fantastic deal.They walk you through your issue and explain everything as its being done in laymans terms. They know your not a mechanic and want you to feel comfortable in what is being done. They also do many repairs besides transmission work.My family and friends will be using American Transmission for our auto needs in the future.Thanks guys!

These guys do good work at a fair price. Everybody is friendly and knowledgeable

After going to MULTIPLE car repair shops and dealing with people who just seem to want to find or make problems worse, I was very happy to have been referred here. This establishment is very affordable, professional, and friendly. Adam, the manager, has done nothing but be professional and helpful. He has always been very thorough, honest, and up front.... actually, VERY educational too! I know more about cars and what to look for then I ever had! Anyone who needs work done on their vehicles, GO HERE! Especially if youre in the military!

I am on a tight budget and a tight family schedule, but Randy and awesome crew went above and beyond to help me!!!! they stayed late, patient, honest and above ALL understanding!!! i have never been to any car repair shop where i felt i was being treated fairly, BUT I DID FEEL TRULY RELAX IN THEIR HANDS!! thank you american transmission!!

If you need any work done on your car, please check out Randy and his team at this American Transmission location.My moms alternator broke on her way home from Virginia to Pennsylvania on Saturday. The owner and his mechanic were willing to stay late to assist her. Once she realized the tow truck would not arrive until much later, they then, volunteered to come in on Sunday morning, their day off, and complete the job first thing. They did not try to sell her anything she did not need, nor, try to take advantage of her because she was from out of town. Wonderful work and excellent customer service!!! Please give them your business!!!

I have all my maintenance and repairs done here. Randy takes great care of my car! I wont be going anywhere else.

We were stranded with my vehicle that broke down. American Transmission went above and beyond in getting the alternator that I needed. They offered to stay late, which ended up not working because the tow company came so late. But this service facility went above and beyond and came in early Sunday morning to get us back on the road from Virginia Beach to PA. Randy and his team on Independence Blvd. were a pleasure to work with. I highly recommend them.due to the tow coas

Terrible experience. Rebuilt transmission that had problems from day one. After several months they finally agreed to look into it, found that tech had left spring out causing all of my problems, took them 23 days to finally fix it right and they could care less I had to pay for rental because of their mistake. Too much competition in town to let these guys work on your car. Worst part was totally indifferent attitude. I have heard good things about Randy at the other shop, but Steve at Lynnhaven location could care less and their marketing guy Wendell has the worst customer service skills of anyone I’ve met

Im there rr man here great place wonderful people

Great experience & beyond Kind Staff. Awesome establishment overall. Highly satisfied with the service recieved!!!! Recommend to anyone Looking for quality service!!!

This is an amazing place with amazing people. They are seriously about the people. Honest, and transparent

I was referred to Randy at ATC by the guys at NTB Holland Road (formerly Merchants). I was having trouble with my car (shaking, trouble shifting gears) and brought it right in and they found the issue within 15 minutes. I was worried I was going to have to pay a ridiculous amount of money on something transmission related to fix it but they changed out the coils and got me on the road in no time. Feels good to go to a mechanic and have them explain things to you without giving you the run around. From what I could see the guys here are all super knowledgable and efficient. I will recommend to everyone I know that is experiencing similar issues. I trust the guys at NTB so I was not surprised that they referred me to a place that would take care of my car and my worries. Lots of them in there are Veterans so you know youre in good hands. Thank you again!

Great service, friendly, down to earth atmosphere and fair pricing! Get your car right at American Transmission. All services our welcome tell Adam Anthony sent you.

Randy was awesome had my truck in and out and was great helping me on the price to fix it !!

Honest and up front. Definitely recommend!

Adam and his crew are on top of their game truly is a wonderful experience Adam is extremely knowledgeable

Services were not done on time as promised. The manager seemed to be nice but was trying to lie to customers.

This is the place to take your car for repairs. Other auto business close by overcharged and misled me about repairs and cost. Prices here are very reasonable and work is excellent. Thanks for being an honest reliable business.

Great service, great staff, great prices! Highly recommend!

Awesome service. Honest and transparent.

I love this place I get great service every time I come

S/O Joe for helping my girlfriend and I out in a time of need I’m taking my car there always !!!

Besides family, Ive never had someone take the time to explain whats wrong with my car and how he can fix it before I had to pay. He created trust from the beginning. Thank you for fixing my AC!

Great place to do Business !

Randy and crew really looked out for us

Honest and efficient

Poor