Went for State Inspection. Failed for Brakes.Took to another shop to fix because of large price difference for same service. Brought back forRe-Inspection, failed again,“said brake pedal still not right”Totally inaccurate response, since the pedal was perfect….Basically vengeful and mad that I didn’t get repairs there, brought back to place that fixed the brakes,they passed me….Childish, vengeful, spiteful front desk guy who will never see me or another dollar from me again and every chance I get I will tell folks to never use Triple A…..

Being a AAA member for over 30 years I should have realized by now that the care care center on Great Neck Road will never change. Three times in the last year I left the store without getting service. Today I went to get a tire plugged. After filling out the paperwork at the door I was told we cant do that today. I heard the guy behind the counter tell someone on the phone he was busy and couldnt get to his car today. Never had that problem when I lived in Norfolk and took my car to the one on VaBeach Blvd.

Dan and the team here went above and beyond when they took on the job of replacing the motor in my wife’s 1994 Ford Bronco. They came in under what everyone else’s estimate was and completed the job quicker than everyone else’s time frame. I’ll drive the 20 miles out of my way anytime for them to do the work on any of my vehicles.

The people there were very courteous and welcoming.

Very happy with the professionalism of the Great Neck location. My car was in and out in 35 minutes. Well short of the 60 min I was told. Thank you AAA for the discount.always peace,Bruce

Treated me fairly!

Reliable and affordable service. Excellent customer service. Dave, in particular, is helpful, honest, and straightforward with which service is truly needed.

The Roadside Assistant was EXCELLENTArrived fast, tested quickly, provided me with a report and quickly installed a new battery.Excellent service. I am thrilled I have AAA.

Original work was great, back in December. Recently the part was defective. Dan and Gina had me come in the day I called and diagnosed immediately. I am out of state and the resolution for the warranty part was acceptable. Thank you.

Justin was so helpful and polite. My car was fixed when he said it would be. I am very happy with the service and friendly staff.

Didnt do us any good cause we thought we could get tourbooks and stuff there .We was told it was a Carcare more .....

Quoted me over $1500 to fix a front fender and headlight assembly so my car would pass inspection. Trade in value was only 1000. So I dumped it and bought a new one. It was a long wait and an over priced quote but overall wasnt the worst experience Ive had. Workers were friendly and the waiting lounge was nice. If youve got a new vehicle with no doubts on passing inspection Id recommend them. If you need other work Id look elsewhere.

Very professional and kind. However I feel like they go a bit overboard on inspections. I went in for an inspection thinking it was going to be $10 but ended up being $250. They do great work, so Ill definitely take my car back for future repairs but I do not think Ill ever take it back for an inspection.

We used to take our Crown Vic to the dealer who sold it to us because at the time they had an excellent service crew and the women crew managers were all excellent. My wife could take her car in and be comfortable with the reliability of the information and she never felt like the service manager was talking down to her. When ours left there for a better long term opportunity and with the departure of a few of the technicians, there was a noticeable decline in the quality and reliability of their work. A friend suggested we try AAA. We have taken all of our cars there ever since. Ive even had them install a replacement engine in my 2003 Ford Explorer. Weve been very pleased with the folks running the place and the care they provide our vehicles for more than a decade.

I have taken my vehicles to AAA Car Care centers for many years! Over ten now - I recently relocated to the Southside for work and am now using the AAA VB CCC. Amazing! Gina Wood - the manager is very professional and her estimates are HONEST AND TRUE. So many times before AAA, I would get repair estimates that were way off - sometimes by double - when Ive worked with Gina, its been straight up and accurate - which I appreciate so much. Thank you to Gina & her talented staff for keeping all my babies in tip-top condition!!!! Carrie

Son was in Va Bch for his Birthday thought he was having over heating issues turns out it was just the radiator cap. Dan was very helpful and didnt take advantage of the situation fixed problem and got him back on the road. Thank God for AAA and the people at this location.

Great service! Honest & efficient.

Went in for state inspection and they told me my vehicle required $650 of work to pass. I immediately took my car to another mechanic and he couldn’t find the issues AAA car care center was talking about. They will take advantage of you, there are many better options for auto service.

Friendly people had a great experience

The shop was very professional and I was very happy with the service. I would recommend this shop.

I have been taking our cars there for many years. Gina and her crew has always been upfront, honest and I trust them with all four cars! Never trying to sell you something you dont need. AND always there in a pinch if something goes wrong. The Bestest Ever!!!!

Great people and NAPA trust

Knowledgeable staff, polite and helpful.

They fixed our work truck

Made an appointment the day before to have tire plugged after flat...it was plugged and put back on car within an hour and at no charge as an AAA member in good standing.

The mechanics do a great job and the front desk service employees are amazing.

EXTREMELY HELPFUL and friendly!!!! Would highly recommend. Will definitely be bringing my car back for future needs.

I received a battery from AAA for my car that went dead after 9 months, and they refused to honor my warranty. Never going there again!

I had an appointment at 2 pm to get 4 new tires. Told it would take 2 hrs and Ive been here for 3 hrs! Unfortunately no one even came in the waiting area to let me know what was going on. I went to the front desk and was told they must have gotten backed up on another job....not happy at all with the customer service....seriously??!! Am an AAA member but certainly not sure if I will return. Yesterday I had a scheduled oil change and it took 1 1/2 hrs. Im getting more upset by the minute...and still no one checking to let me know how much longer....grrrr!!!!!

Came to this location for an oil change. I found them on Groupon. Communication can be better and customer service could be friendlier. I was told I can come in the morning for an oil change it was first come first serve and I can wait for my vehicle. I arrived 30 minutes prior to opening 7:30 and was told I needed to leave it and they didnt know when they would get to it. They called at 12:30 p.m. and said my vehicle was ready. They left no sticker in my window for a date on my next oil change and the woman did not know how to process my Groupon. I will not be coming back here.

I’ve dropped my vehicle for a state inspection on Wednesday at 9:00 am. Next morning same time it hasn’t been finished, what can happen according to staff. I picked it up, because needed car for my job. However, Dan promised to have it done quickly later, since my car spent already 24H in the shop. As I stopped at 1 pm same day, I has been told that vehicle will not be done by the end of the day??? Don’t waist your time, their staffs lies and don’t care about customer service...

I have taken my car here a few times for a state inspection because it is free and it is very convenient to where I work. The last two times I have taken it it has left with a rejection sticker and a list of a couple things that are wrong. Between my husband and his friends knowledge of cars and engines, I take the car with the rejection sticker on it and bring it back to get reinspected rather then paying the $500+ bill. Just got a phone call from my husband who worked all night last night, came home and slept for a couple hours before waking up to go work on my car before going back in to work tonight... saying that it’s ridiculous that they rejected my car for the things listed and that they passed my breaks when the break pads were terrible!! I will no longer be taking my car to AAA. I hate being taken advantage of being a woman at a care care center and I think it’s very sad that this happens to people day in and day out!! We trust mechanics to tell us the truth and really all it is about is money.

They always treat me well, until -- my wife brought her Toyota in for an inspection (which they performed the same afternoon). They told her that her front and rear struts were leaking, but they did pass inspection. The cost was about $1100. When we went to pick up the car, the price went up to $1400 as they forgot to include the rear struts. My buddy said that some shops suggest struts even though they are not really needed. We took the car to Oceana Muffler and Brake; he said the struts are operating as they should. I did not need new ones. I am happy I dont need to spend the money and disappointed in AAA.

Everytime I come in it feels like Im an inconvenience, but when you do actually get in the work is done well and quickly

My wife and I have been to this AAA several times in the past because its close to our work which makes dropoff and pickup convenient. Each time has been a rough experience... also expensive! My biggest annoyance though is how they seem annoyed at smaller jobs like oil changes or state inspections. My wife tried on two different occasions this week, in the morning, to drop her car off for a state inspection and both times they said We wont get to it for 2 days probably. Well, if they dont want our small jobs, we definitely wont be taking our big jobs there. Customer: LOST.

Gina an Dan are always helpful and friendly

Went there for an oil change, high synthetic, and it only cost me 42 bucks. When everyone else wanted around 115 bucks!! Nice staff!!

Quick and great customer service. Dave Hershey is great.

Good service, but kind of pricey.

This place is a joke.I brought my fiances sonata here for service because she felt comfortable with the name AAA.Twice now Ive had them look at the car because the head lights dont automatically shut off anymore and the power steering has been going out when it rains. Both times the head mechanic said that he could not recreate the power steering issue, which is because the front desk person said he didnt have the time to drive it around more than 5 mins in the rain! He also said that the car doesnt have auto shut off lights.Any decent mechanic knows the serpentine belt getting wet or slipping is the cause of the power steering issue.The second time when we picked up the car at 9pm the battery was actually dead. This is because the supposed non existent auto shutoff feature was not turned off and ran the battery down.So we had to call roadside assistance to come jump the car at their own shop!After 2 wasted trips I have $200 in diagnostic fees, still need to get the serpentine belt changed and no answer to the headlight auto shut off issue.My fiance left a message with roadside to have the shop manager call her about disatisfaction almost a week ago and no response yet.On a side not they had my fiances membership number incorrect in their system so she was using someone elses benefits!Ill be taking all our vehicles elsewhere from now on.

Very profession and customer oriented location. Their pricing is reasonable and honest in my opinion. I normally do my own mechanical work but this location made it a no brainer for them to do the work for me. They have a decent waiting area that offer comfortable chair, free Keurig coffee and free WiFi connection.

I cannot recommend this shop. I brought my SUV here on a tow truck. $1,300 later, it left the shop on a tow truck with the same problem. They did not accurately diagnose the problem and I was stuck with a $1300 bill

Excellent staff and never have to worry about the work, good discounts.

Been going there for years. They have cared for 5 of my cars and I have never had an issue with their work.

Staff is friendly and efficient

Friendly staff and always good service

A trusted place to have my car repaired at

Couldnt get my car fixed. Got their to late, no more opening

Excellent service

Good service

Great customer service

Great !!

Great service

Staff were friendly and courteous and work took less time than anticipated. Job well done!

Very kind