user
DDS Motor Sports
2100 Oriskany St W, Utica, NY 13502, United States
Appearance
DDS Motor Sports
Comments
jo
Review №1

This place is awesome helped me get my first bike was a bit of a wait on coming in but I didn’t mind as everything is crazy with covid I left a 1000$ Deposit they called me as soon as they got it absolutely no trouble they made everything super easy all I did was show up sign a few papers and rode home on my first bike anyways big shoutout to dds and Suzi for making everything so easy! Thanks guys! I’ll be back!

Ty
Review №2

The worst place I have ever dealt with. Ive been a customer there for around two years, starting with renting a storage unit. I was looking for a storage unit that would let me work on an old motorcycle I had. Doing things like changing the brakes and tires was what I planned to do. Before I even said I wanted to rent a unit, I asked if I was allowed to do motorcycle maintenance in there. They said I could as long as I wasnt changing fluids. Fast forward maybe eight months later. I was working on the bike (had it torn apart and on a motorcycle stand to get the tires replaced), and the owner walks by and sees what I am doing. He stops and says that I am not supposed to be doing that in there. I had asked him directly before I got the unit!Now fast forward to 2021. I had a new bike (bought elsewhere), and it had a flat tire in the rear. I figured out it was a nail. I called around, and the only place that could sell the stock tire was DDS, as they are the only Kawasaki dealer nearby. I called and asked how much the tire would be and how much it would cost to install it. I was told ~$160 for the tire and $55 to install. I decided it was a good deal, so I brought my bike over there. I get a call two days later saying it was done. They told me it was $295 for the whole thing. I was confused because $160 + $55 = $215. With tax, it should have been about $233. Anyway, I tried for the next two days to go get my bike. The first day I got there at 5:58 (DDSs front door says they close a 6:00). I thought that makes sense. No customers were there, so they closed a few minutes early. I came back the next day, this time 15 minutes before they close, and they were already closed. So now it is Saturday. Drove over and went to pay for the bike. The lady working said the final was $301.41. I have now been told three different prices for my bike. I tried to ask about that, and they said sorry, and the price is final. I paid, and they brought out my bike.I am very displeased with their service. They do not check prices, or their word doesnt mean anything. I chose to go to them as they said they had a reasonable price. Better yet, I spoke with my father, who has a motorcycle as well, and asked how much it cost him to get new tires for his ST1300. About $350 is what he said...for BOTH!!! Buyer beware.Update: I did receive a phone call and a voicemail after this review went up. I have since called them back and did receive a refund. I appreciate the refund but I dont appreciate the tone in the phone call and being told I embellished the story with the storage locker. My opinion above still stands.

Za
Review №3

Recently purchased a 2019 Kawasaki ZX6R from here. The team made the process of buying a bike easy and informational. They have been extremely helpful with all of my bike related needs and maintenance. It’s nice to have a place I can continue to rely on and share riding experiences with. A special thanks to Lori who has been very helpful and kind during and after the purchase!

Co
Review №4

Didnt realize until after the riding season. They installed tires for me. After doing that it was very wobbly in the front. Brought it back and was charged again to true the front wheel. A year later I discovered why my speedometer broke. They installed the speedometer facing the opposite way, sheared it around the axle and lucky it didnt do more damage or hurt me. The whole speedometer assembly is trashed as well as the cable. Not impressed.Update: the entire front drum assembly is sheered and will not spin the speedometer. 450 bucks later and I learned how to spoke and true my own tire. With regards to the stores wish for me to call, I sent them an email describing everything with no reply, I discovered this issue on the other side of a closed international border so thats not happening. Just beware that you are going to have to carefully inspect their work.

Ke
Review №5

Salesman was friendly and helpful. Didnt have what I was looking for but not their fault.

Ej
Review №6

Just awesome. Could have overcharged me.... but didnt!

br
Review №7

Nice place but only hade 1 atv the for sale alot other stuff tho

An
Review №8

DEFINITELY would not recommend. READ BEFORE BUYING ANYTHING HERE.I bought a Kawasaki jetski from them 5 years ago. I never had problems with the jetski until just recently. I am actually going out of my way to sell it and get a sea-doo so I never have to do business with Sam(the owner) ever again. I sent my jetski in for service and they could not figure out the problem (+2 hours labor). They then made me pay $100 an hour for PHONE CALLS they made with Kawasaki (+2 hours labor). At this point they still didnt fix the problem and my bill was well over $400 dollars. I picked up my broken jetksi and paid the bill. I then proceeded to contact Kawasaki about this issue and they were embarrassed to say they were associated with this company. Ask around about Sams business practices and you will get the truth.

Da
Review №9

Quick service. Great staff

pa
Review №10

They were good answered my questions ordered my parts and gave me info for when I fix my bike.

Do
Review №11

Purchased a atv yesterday. Did everything over the phone and it was outstanding service. Got me out the door with everything in 24 hours. Couldn’t believe how easy they made the process. Drove a 1 and a half because dealers are running low on vehicles. But totally worth it. Definitely recommend them and their outstanding knowledge of their products. Will be buying everything from them from now on and the drive was worth it. Thank you so much Sam and Suzie.

ll
Review №12

Over the weekend we bought a side by side from DDS Motorsports. The service by Sam was above and beyond our expectations. He really worked with us to meet our time crunch for our new purchase. He never once made us feel like he was unconvinced by our needs to get this picked up ASAP. Being in the service industry myself, I know good service when I see it and rarely am I impressed by anyone. Sam impressed me so that says a lot. I would recommend doing business with them.

Ju
Review №13

Extremely friendly and helpful. Thats where I plan to buy my first motorcycle.

Cl
Review №14

Good service and good place to get parts

Jo
Review №15

Very satisfied with service good people

Sh
Review №16

Not very good on customer service.

Di
Review №17

Great customer service

Ke
Review №18

Excellent Place to Buy Your Wilderness Toys and The Team That Works At DDS Motor Sports Are Good Polite Honest People Who Do Theyre Jobs Very Well And Do Stop By There and Brouse Around cause I know You Will No Doubt Buy Something You See That you Know Youll Want . .

Ro
Review №19

Be careful. Always willing to sell you something but dont come in with a problem because the arrogant staff behind the counters will blame you. Service manager could definitely use some customer relation skills. The Salesman I dealt with when purchasing the Mule now appears to have the same attitude as the sales manager . Came in with a shifting issue. Brand new mule had 6 hours on it. Never stored outside. Always in a garage. When I arrived I immediately got the attitude from who I would presume is the service manager. Real bad attitude experience with the staff inside. Makes me nervous about bringing it in for service when it reaches the 50 hour mark. The only positive note about the experience I had was how polite and knowledgeable the mechanics / service guys were. Hats off to you guys. Please dont let the others attitude rub off on you.

Al
Review №20

Just got an inspection for my Ninja and service was fast and very nice!

Ni
Review №21

Customer service was phenomenal answered every question I had and was super polite. Definitely will be back in spring to purchase a new bike. Thanks to Taylor.

Ri
Review №22

I just bought a new can am Ryker 900 rally. I dealt with Taylor, cant say enough about his professionalism and the knowledge of the product. He was very patient and answered all my questions. All of the staff was very pleasant, thanks for a great experience.

Co
Review №23

Fantastic location and very knowledgeable staff. Listen to my needs and help me narrow down what Im looking for. Treated me just as good even though I made it very clear I was in the research stage. I will for sure be going there to make my purchase!!! Very happy soon to be customer thanks everyone

Mi
Review №24

Paid around 7000.oo paid cash for a 4 wheeler from there and took down gulf cart there Cost me 400.oo TO LOOK AT IT and was there for a month called once and yes coustmer service stinks very rude if they dont like their job find another one. Once your out the door dont want to do anything with you

Ch
Review №25

I highly recommend DDS. I once had a Kawasaki, but got ran over and I thought buying a Harley was a good idea. Never again. I like Kawasaki and DDS and their staff. Always friendly and no pressure. I hope in a few years I can give them back more of my business.

Sa
Review №26

Good for last minute storage but kind of pricey ($119/month) but very nice and clean, convenient. They keep the lot plowed during the winter it seems as well.

ia
Review №27

Its a great place to go to. I would highly recommend going if u need parts for atvs, dirtbike, motorcycles, snowmobiles,jetskis. They have a variety of different parts. If u are not sure about something give them a call. The workers are very friendly and have great knowledge.

ji
Review №28

Great service

Sc
Review №29

Horrible customer satisfaction, Sam will not help or take care of customers. My family, friends and I have spent tens of thousands of dollars will them. Had bought a sled had 90 miles on it head gasket was bad from the factory and set motor up, was a month out of warranty and did absolutely nothing to help remedy the situation. But tell say the sled was sunk. Will never get another penny from any of us. Absolutely disgusted with DDS. All he cares about is your money.

Cr
Review №30

Sam and his team made me feel welcome! Had a great experience with our purchase!!

Da
Review №31

I just recieved a call from a Customer that i had recommended them using DDS Storage. they just called to thank me for recommending such a great place. My client went on to say How clean there storage facility is and how friendly the employees were in the office and how efficient they were and that i should recomend all my customers with storage needs to go to DDS Storage...

Ch
Review №32

This place has been the most unprofessional, unpleasant business i have ever tried to do business with. Every time i have gone here there is always staff who just seem like they have way more important things to do than deal with you. On top of that when my motorcycle broke down i was extorted simply because this one employee didnt like where i wanted it towed to. So after swearing at me and doubling the price for an already silly expensive tow (seriously, just call any other tow company, i guarantee theyre cheaper) this employee handed me my key and said my business wasnt even worth it to him. There is no reason i would ever recommend this place to anyone for any reason.

Ja
Review №33

Friendly people great products fair pricing !!

St
Review №34

Great local business great peole great service and sales

Br
Review №35

There always on point with every need and make you feel part of the fam good and always good vibes

Do
Review №36

No Waverunner in February outside to view on sundays.

Ma
Review №37

Sam does a great job always.

Wa
Review №38

They are good for recreational vehicles. The only place regionally that sells Can-Am tri-wheeled motor bikes.

ma
Review №39

Great local dealer if you want to buy a cf Moto or can am

Br
Review №40

Terrible customer service, stay away from salesperson Lori and the Manager Sam supports her in scamming customersThey made a mistake on their end and they refused to fix it and were very rude

Ma
Review №41

Great great great experience staff couldnt have been more helpful.

Hu
Review №42

Great store super staff

Er
Review №43

Taylor was very informative and not pushy at all thank you!

Jo
Review №44

WOW WHAT A GREAT STORE. If you are looking for a 4 wheeler, jet ski or motorcycle This is the place to go.

To
Review №45

Taylor was awesome and easy to talk to

Ma
Review №46

Great customer service

Al
Review №47

Good people, doing what they can to help you.

Ri
Review №48

Helmets dont come in the box. Ive never bought a helmet anywhere else that didnt come in a box or even have one available. I like to store them in the box in the off season to keep them protected from damage.

Al
Review №49

They let me test drive 3 different machines no problem. Friendly staff.

Do
Review №50

I had a good experience with DDS. I didnt particularly like the financial institute they use, but it turns out banks are all like that when it comes to toys. I gave four stars because they wouldnt order the Jetski I wanted. So I settled with the one on the floor. YEA I was pissed. that is two star reduction to me. other then that, Taylor (the salesman) was awesome and would I recommend DDS Motorsports. (TIP: buying toys is not the same as buy a car, you dont need a Jetski so banks Fcuk with ya more, also, the price is the price. there is no dealing. Thanks for reading!Whitesboro NY

Ra
Review №51

Always A Pleasant experience, friendlyStaff look forward to my next visit! !

an
Review №52

Great place and good customer service

de
Review №53

Went to buy a new MULE.4010 TRANS. ..no one wanted to talk to me..so i went to another dealer,and bought one the same day from them

Ad
Review №54

Good people to deal with.

Am
Review №55

Very very helpful and super friendly!!!

Br
Review №56

Always helpful and attentive.

Ja
Review №57

Great place to do business

Ra
Review №58

Nice people to talk to

J
Review №59

Quick to make a buck

Ja
Review №60

Wheres the pictures

De
Review №61

No one wanted.to talk to me,went elsewhere,bought a new Mule

De
Review №62

Great place

Aa
Review №63

My go_to Kawasaki dealer!!

Ke
Review №64

Good service

Ma
Review №65

Great service........

Do
Review №66

Had what I needed

Information
40 Photos
66 Comments
4.1 Rating
  • Address:2100 Oriskany St W, Utica, NY 13502, United States
  • Site:http://ddsmotorsports.com/
  • Phone:+1 315-792-4660
Categories
  • ATV dealer
  • Motorcycle dealer
  • ATV repair shop
  • Kawasaki motorcycle dealer
  • Motorcycle parts store
  • Motorcycle repair shop
  • Snowmobile dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–2PM
  • Thursday:Closed
  • Friday:9AM–5PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations