Brittney! Thank you, you have to be commended for your work, your cool calm self with patience.Your attitude welcoming and friendly to each costumer who approached the counter. I’m thankful cause I got to mail my package, too which I did not know UPS open on Sunday. Thank you! for being there. 👍🏼

Brittney is a one of a kind employee who definitely deserves to be in charge so her employees can follow her lead. She goes above and beyond for her company and is truely an asset to have. such a power house for retail.

This is not towards this location by any means but UPS directly. I was suppose to receive a package today and will be waiting an extra 3 days because I live on Randolph. I called UPS directly numerous times with 0 answers and 0 help in any way. I cannot pick up the package apparently even when it is urgent, I cannot access MYUPS, I cannot change the receiving address or anything. This overall experience has been absolute hell and I will never be doing anything with UPS again because of how horrendous this experience has been. 0 stars if possible and don’t even bother with them.

Angie is the best! Overall process was seamless and streamlined. Thanks!

Nice and clean store. Angie was very helpful and was able to manage multiple customers needs in a timely. She is a kind person and a great store associate.

Sometimes they wont take amazon returns. The other nearby UPS store will.Parking is impossible.

Quick and simple. great covid protocol

The owner is always very willing to help and treat you with respect and great interest in assisting you.

Emily and Alondra were both extremely helpful to not only myself but the other customers in the store. It was a little busy and I had a few moments in line to observe their interactions with customers. Their customer service really stood out to me. Kind, courteous and efficient!

Line NEVER moved... Employees take FOREVER to complete simple tasks.

Waisted my time not knowing how to pack a Dyson vacuum. Had to take it apart for them with a line behind me. Even though I called ahead to forewarn them I was coming in. Still wanted their $2 for printing a label for another package I had. Shouldnt have charged me anything for the time taken.

Kevin was extremely helpful and polite. He was very thorough in securing the expensive, large scale items I shipped to California from Texas to ensure I wouldn’t be paying thousands in damage costs. He took the time to make sure I got all I needed though he had a busy store. I will be using his printing services next because I was so convinced from my shipping experience that Kevin is great to work with.”

I was in need of a document printed very quickly and this store was so friendly and quick to help me! They saved the day and I’m thankful for them!

My brother in law went to ship a package to my wife from San Antonio to the Houston area. He mentioned he would like it to get there next day. Well if you frequently ship UPS within Texas you know you can ship via ground and it would arrive most of the time next day to most large cities. Well the store rep did not recommend ground shipping but next day air shipping, which is substantially higher in cost. I dont put the entire blame on the store but on my brother in law as well for not asking. But I feel it is the agents job to ask and recommend the best shipping options to offer more value. I have always been given options when shipping from other UPS stores. Shipping difference could of saved us about $50. Tried to reach out to the store since the package had not been picked up by UPS, but they refused to change it. Very disappointed, I usually get better service at the other UPS stores I visit.

They could not deliver a package on time or correctly if I lived next door.

Slowest lines ever to complete simple task all the time has been like this for years.The charge $2 to print seriously

I give it 3 stars at least because the staff is courteous even if your upset. I walked out upset and the lady at least said, “Have a nice day.” This is a franchise and charge extra. Keep that in mind when going here. I needed to print out a label because I don’t have a printer and this place charges $2.50 to print out a label for you. The store at the Forum charges 10 cents!

Went in there to return an amazon package and she was trying to make me pay 10$ for a shipping label and box when it already came in it’s original. Last time another lady was helping me and i didn’t have to pay anything . went to kohl’s to return it and they just scanned it off my phone and took it like that .

The supervisor Briana was very helpful she went above and beyond to help me out. I really appreciate her help. I think if ups had more kind and caring people like her working for the company they would always have 5 star ratings. Thank you BRIANA YOU MADE MY DAY IN A WAY U WILL NEVER KNOW YOUR ATTITUDE AND KINDNESS IS HARD TO FIND THESE DAYS U DESERVE A BIG RAISE. I HOPE THAT GOD CONTINUES TO BLESS AND KEEP YOU ANS MAY YOUR LOVE AND LIGHT SHINE WHEREVER YOU ARE💯👍🙌☝💞😀👐🙌👏🙏☝💃💃

Patient, detail oriented and friendly!! Thank you both!! You relieved a lot of stress we had getting our documents out to get married in Jamaica. Feel free to join us there!! It’s the Sandals Resort in Negril first week of September!!

Briana is the best! Great location fair prices. Helped me with my printing needs. 🤩My go to location now on! Briana went above and beyond to help me. I thought customer service was a lost art! She went above and beyond to help me! Great employee!

Had two young ladies help me today. One helped me with a notary and the other was very friendly with my kids and even gave them stickers. I highly recommend this place! Very friendly!

After a long day, I walked up to find the door locked and I had missed UPS by 10 minutes. Walking away to my car, I heard the door open an male employee said, Maam, Come in...well take you!! I ran over so excited that anyone could be so kind after hours. But, here is where it gets better. After I was done checking out, I suddenly realized, I need to send my MO certified mail. Without missing a beat, the manager said, No problem, I can change it for you, and I was out of there in no time flat! This was exceptional customer service by far and I was over impressed with the kindness shown to me and the professionalism of everyone there on this wonderful Team. FIVE STAR SERVICE, thank you Kitty Hawk UPS.

Got charged $2 just print out a shipping label (1page with a barcode) for a pair of shoes i needed to return to zappos..i was in a hurry so i just paid and didn’t argue but i would not go back...Lolol please go to a library, less than 50cents there for the same thing.

Been primarily using UPS as my primary shipping company since 2011, never had a bad experience until this UPS store. Terrible customer service. Didn’t help at all in the end and went to another UPS store who got it done instead. Go to the UPS store on Walzem instead.

I got to the store 10 minutes after closing to pick up a very important package. Briana and Keenan were kind enough to let me in to pick up my package. Great customer service!

HUGE shout out to Briana, the manager there. She helped me print out some images, super last minute, that I had on my phone because H-E-B next door had misplaced the ones i gave to them to put on my cake. Went in there nervous not knowing if they would be able to help me. But, was lucky that Briana attended to me, and she made the process go so smoothly and made my day!

Great store. Always tidy and clean. The prices are very fair and the service is quick! Been to this store about 5 times in the past year, and havent had a single problem. They have alot of packing supplies in the actual store, and I believe they do printing as well. I dont bother with USPS anymore since this store is so convenient and close to my house. Would reccomend!

Above and beyond effort to print poster for college research project. Owner worked after hours to finish job in time to meet deadline. As we waited for the job, we observed outstanding service to every customer they served. We’re sold!

Oh my gosh!! Briana and Carla rock at this store!! Briana has gone above and beyond to help me get these baby calendars out on time!! Thank Lord for sending me angel named Briana!! Go see Briana and Carla, they will do all they can to make your experience great!!

I will admit, I like this UPS location better than the one closest to me. However, the supervisor there is lame. She talks nonsense speaking faster than her mind can comprehend and just plain all over the place. If I didnt know any better, she was on crack..

The employees her are lifesavers! They helped me promptly & were very kind & helped me step by step. This store is definitely worth coming to with anything you need!

Great customer service! Briana and Karla are the best and very helpful. I love their energy!

The web site stated the store would be open 26 December 2016 and it was not. People actually use the web site information as I did, just to end up with a 10 mile wasted trip. Customer service would improve with accurate and up to date information on the web site if youre going to have one. Other than a lousy web master/site giving out bad info, the employees are professional and friendly. Parking is terrible.

I came in little late on Friday I had no idea that they close at 630. The two young ladies named Aracele and the supervisor briana were amazing and completely understanding. They helped me print out my concert tickets. I will definitely return.

Fast friendly service folks at a fair price. Nicer and much faster than US Post Office.

Emily and Lisa were soooooo helpful. I was very impressed by their attention to detail and knowledge.

The manager was able to help correct a shipping mix-up for a package that was sent to them by mistake. Excellent customer service!

Super nice folks! Always helpful!

Hello everyone,This review is to let you know that if you had bad service at this location, it was because it was under poor management. We have a new ownership and we are ready to serve your needs! Please come by and try us! thanks

Came with pkg 2 ship. Needed box.Was quoted over $32 dollars to ship to NC..Went to nearby Fedex,bought box, peanuts to cushion and shipped same pkg for $13.00 dollars..1 guess as to where Ill take my packages next time..

The prices are ridiculous changed us $37 went to the post office and it was $14. They chared for additional services that they could not tell us what that was.

Great Help with my New Years Project! Very Patient with me

Today, I had to encounter a very poor customer service from the notary. He came out with an attitude after having me there waiting because he was in the back on a call. I have always use this location as my notary site but I was asked today why didnt I go get my letter notarize by my bank. Then, a million question came at me to sign the same letter I have been getting notorized. I would like the store management have this guy retrained, especially in customer service.

Quick and helpful with unexpected print and notary request!

They were so awesome !!!!! I forgot something in my package and Briana helped me sort it out so fast !!! THANK YOU UPS !!!

I send all my print work to them online, and just go pick it up. Best UPS Store in san Antonio!

The store has been under new management since February 01, 2013. I look forward to assisting you with any needs you may have. Kevin Palmer Owner.

The people & services are outstanding, the reason people say the parking is terrible, is because of the HEB, Wal-Mart & other surrounding businesses, its located in a plaza, I highly recommend this place to everyone.

Drove all the way there just for the lady to tell me my package was too heavy 104lbs to accept. Then I called another store and they said the limit was 150lbs. So basically the lady was just to lazy to accept the package.

Everyone here is so helpful and truly there to help you. I drive out of my way to come to this location.

The parking is horrible. There are only two spots in front of the store and they are handicapped spaces

I use this store often. Staff always knowledgeable and helpful. Wait is never long, if at all.

Great communication from Manager!

After being put on hold for 20 minutes the guy didnt even bother investigating my inquiry. Just said they couldnt do anything about it. Poor customer service.

Quick service, and very friendly!!

Rude phone etiquette, when inquiring on price ! Wont be going there with attitude like that !!

Very helpful employees, friendly too.

Friendly people, great location.

Great custemer service