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Victory Lane Automotive
264 Kitty Hawk Rd, Universal City, TX 78148, United States
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Victory Lane Automotive
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Sh
Review №1

I went in for an oil change, which was done quickly and efficiently. I also asked them to check my brakes because it had been a few years since I had them done. They said that the brakes were still okay but would probably need to be replaced the next time I brought it in for an oil change . I appreciated the honesty - many shops would have told me I needed them that day when I didnt. I will continue bringing my Genesis here for service. The staff is always friendly, which is also a big bonus.

Jo
Review №2

This is a hidden jewel indeed! Rachel is sweet, professional and great listener as she took her time to understand my AC repair need! Matt took his time to thoroughly explain every step of my repair process before any action was taken and his depth of knowledge of my questions was impressive! I was blown away by Traviss detailed inspection that included photos and repair recommendations! My AC was not blowing any air let alone cold air, however, now my car feels like a commercial freezer! Big thanks to the whole team at Victory Lane Automotive for making my experience Victorious!Sincerely,Joy

Jo
Review №3

After negative dealership experiences, I took my car to Victory Lane Automotive based on neighbors recommendations. Staff were friendly (cudos to Rachel), professional and the facility was clean and welcoming. Extensive work was performed in a timely and efficient manner, and repairs made the car handle like new. When a bad tire still caused alignment issues, Matt and his team eagerly realigned the car after the tire was fixed. I am very pleased with the services, staff and facility and will continue to use as needed. I highly recommend Victory Lane Automotive.

Do
Review №4

They always take care of me and my vehicles at a fair price. They even gave me a ride to the shop to pick up my vehicle when I couldnt get there. Love this place

Ru
Review №5

We purchased a Series 80 Land Cruiser in Oklahoma and, after driving it for a couple weeks, decided that not having AC was a bad idea. So we brought it here to have them fix the AC. Went it running great and came out with a blown motor, barely able to be driven onto a trailer. Took it to another shop that determined there was a faulty fan clutch and likely Victory Lane let it idle in the parking lot for a long time and blew the motor. Approached Matt the discuss this and he said they did let it idle in the parking lot for about 20-30 minutes but there’s no way it’s their fault. I explained to him that the vehicle was running fine before we brought it to him and not we need a $3k engine rebuild and feel that he should bear the responsibility. As others have said, Matt isn’t an honest person and certainly not a man, so he wasn’t interested in taking responsibility for the actions of his shop.In case it comes up, there was many excuses that he came up with. At first he said the temperature gauge must not be working because they monitored it in the parking lot and it always showed good. But that’s not correct because after leaving the shop, the car was clearly overheating and the gauge showed that. Whenever they first pulled the vehicle in the shop they called me to tell me the oil was milky and had I noticed that before. Absolutely not, I changed the oil the day prior after our trip to Oklahoma and the oil was perfect. So why would they have reason to look at the oil whenever I took it in to get the AC done? It’s obvious they realized they blew the motor, looked at the oil to confirm, then called me and tried to pawn it off as it was blown already.Be very weary of taking your car here. Again, Matt isn’t an honest person and if there’s any issues, he won’t be a stand up person.

Ja
Review №6

I’ve been to plenty of auto shops across the country and Victory Lane Auto has been by far my best experience yet. The service is high quality, professional, of good value, and the staff is welcoming, honest, and they work hard for you. Not to mention hand writing and mailing thank you cards after stopping in to get some work done..speaks for itself. It’s been an absolute pleasure coming into the shop and I can always rely on great service from everyone at Victory Lane Auto

Gu
Review №7

Thanks to Matt and his crew. They are friendly, honest, and courteous. Their mechanics diagnosed and fixed the problem with my car and gave me suggestions on how to keep my vehicle in top shape. I will be bringing my car back here for all of its needs. Its hard to find a place that is honest and its not guided by greed and just making money. Thanks again for fixing my car and for all the honesty I will be coming back!!!!

Aa
Review №8

Awesome service. Always very friendly and informative. I like the email and text options as well as ability to schedule appointments online. Email with inspection diagnostics is also great to have as a reference and helps me keep track of repairs needed or that have been done.

Ti
Review №9

Amazing service! This was my first time using a new business for my car needs as I recently moved. Between the convenience of being able to schedule my appointment online and Matts correspondence throughout the day of what was going on with my car they made it super easy and simple. Ill definitely continue to go to them for future repairs/service.

Al
Review №10

Great service! They are very thorough in explaining the repair plan.

Kh
Review №11

Amazing honest and friendly everything you want in a mechanic. I will be coming here for years.

lo
Review №12

Thanks for helping me get my truck going strong.

Jo
Review №13

Really good service, liked what they did.

Ju
Review №14

Excellent service and great communication. Friendly staff. My first time getting service from a local place and I had a great experience. Definitely going back.

Jo
Review №15

In and out in a less than expected timeframe. The price was agreeable as well. Hope they continue to serve others as well or better than they served me.

Ja
Review №16

This shop is amazing. Dedicated knowledgeable and rapid service!!! Im definitely going to be a repeat customer. This is also the cleanest newest feeling shop I have ever seen. I visited 5 shops before making my way to them yesterday and Im very happy I ended my auto needs with them. It was after 3pm and every other shop I went to gave me the feel they were just waiting for closing time. No time for my 30min needs. Thanks Matt for letting me talk your ear off and the free coffee!

Re
Review №17

Great customer service, very helpful, satisfied from start to end with bringing my car in.

Ja
Review №18

My check engine light came on so I tried making an appointment online. Their call back was fast and they let me drop off my car first thing in the morning and had it ready later that same day. Customer service was excellent and everyone was very friendly. The shop itself was very clean and organized. Ill happily return and recommend others bring their business to Victory Lane Automotive.

St
Review №19

Very kind and respectful. Love the auto report card that is electronically sent. Available to review where your car is at and budget ahead for cost of repair! Thank you for being a auto shop I can trust!😊

Mi
Review №20

Honest mechanics, who do honest work. Had some minor repairs that needed done and they offered amazing service. No hassle at all. They even offered a courtesy driver if you would not prefer to wait at the shop or need a ride close by! A must if you want great service and are in need of auto work or maintenance!

Cr
Review №21

Fast. Friendly. Professional.My strut (shock absorber) has to be replaced ASAP. I called late in the day. They told me I could drop my car off or come in early in the a.m . I dropped my car off overnight and they had the job done by noon. The front guy Matt was very informative and patient. I feel like I paid a great price. They sent me a complimentary inspection that was very informative on my vehicles condition. I feel much more safe on the road after knowing all of that extra info. They didn’t push any extra work or try to get extra money out of me. They told me things would have to be done but that I had time. They could have easily stirred the pot and made me feel unsafe about my car in order for me to get more work done. But they didn’t. Very trustworthy and I would highly recommend this place.

Mi
Review №22

I’m new to the area and glad I chose such a great shop. The staff is very nice and accommodating, they drove me home since I lived close and didn’t have a ride after dropping off my car. Their prices seem very fair and they are upfront about what your money will get you, and also about where the estimate may go up or go down depending on the materials and time needed. They have this neat aspect to their “courtesy check up,” in which they take an in depth look at your car and they actually send you a digital report that tells what is good, what should be serviced soon, and what really needs to be done, it also has their description of the issue, their recommendations, and pictures of worn parts and fluid checks. And since the report is digital, I can hold on to it for future repairs, knowing exactly what needs to be done to keep my car healthy. They also test drive the car so you don’t pay for them to repair your car and assume the problem is fixed, they make sure it is fixed. Overall a great experience. My only critique would be keeping people updated on their current bill, not that they tried to hide the bill, just makes it less likely customers have to call back because they forgot to ask how much their bill was before adding another fix. Thanks to all the great workers who helped me get my car in working order!

E.
Review №23

Great service good auto mechanics they keep my 10-year old truck running great.

Cr
Review №24

So far, I have taken two different cars to Matt for work and he and his team did a fantastic job. I gave him all week to work on the car, but he was done in less than 24 hours. I used to take my cars only to Ford and Honda for service but Matt’s quality, pricing, and punctuality have been outstanding. More importantly, Matt has been extremely honest with me in that he only recommends work that needs to be done. Not to mention that he found a severe issue with my Mustang that the guys at Ford missed completely. I highly recommend Victory Lane Automotive.

Ma
Review №25

They’re always incredibly friendly here. Fast service. Even offer some discounts for friend referrals. Highly recommend.

Ro
Review №26

Great Customer Service and work on my F150, good explanations to all of my questions, I will bring my other vehicles here in the future.Thank You.I had to take it back after 10 days because a curb was bumped while backing into a parking spot, there are 8 bolts that are part of the alignment, 2 of these were loose and threw off the alignment. Their response was they didnt touch those and dont feel obligated to check all bolts when they do an alignment, that would be looking for work. Those are their words. This attitude will not get my return business. You decide whether they should get yours.

Ve
Review №27

Great customer service! 👌🏾

St
Review №28

Very clean shop. in my experience that means they care about their work product. they did an excellent job on my wifes town car. I highly recommend them.

Th
Review №29

Overall a great experience here and great service from Matt. They also offer a shuttle service while youre waiting for your vehicle. I did get my vehicle checked and wasnt told at the time that there was a charge but i still will be back here. They fit you in and do thorough work. I highly recommend!

Ga
Review №30

Great service and people

Ma
Review №31

Before doing any work on my vehicle the technicians did a full inspection and provided me with an analysis of all urgent and non urgent issues with my car. Matt was very thorough with recommendations to service all my needs. He even provided me photos of all the problem areas so I could fully understand treatment options. I was very satisfied with their customer service and the repairs made.

Wa
Review №32

Nice experience at a Automotive garage for the first time in a long time. Everybody was personable and the job was done well. No pressure to do a bunch of stuff I may or may not need. Overall a pleasant experience. Thanks Matt.

De
Review №33

This review is long overdue as I have been going here now about 3 years now. A few months after my husband passed away I needed something more than an oil change. I wanted someplace convenient, but even more a place I could trust and return for all my auto needs. I called the KTSA auto show to discuss my problem and he recommended Victory Lane as an option and I am forever grateful he did. I called and spoke to Matt who was very friendly and listened patiently with my description and set up the appointment. My car had a serious vibration, it was fixed and Ive been going back ever since for all my auto needs. I love the detailed report they give after any repairs and the suggested schedule when things needs to be done. It is extremely reassuring to trust an auto shop when you hear about others ready to take advantage. I recommend Victory Lane to anyone needing any auto service.

Ca
Review №34

Very professional and straight forward. Not pushy at all in terms of service recommendations. Matt was awesome in explaining everything patiently. Definitely going to be coming back for more maintenance!

Ai
Review №35

Matt & the team are fantastic. They had my car in, provided a detailed inspection report, prioritized my services and got my car fixed & out the next day! I highly recommend them even during this unprecedented time they offer social distancing solutions and make car repairs easy & stress free.

Ce
Review №36

Was told vehicle won’t pass inspection when I refused to have the issues addressed by this shop (replace torn rear wiper blade), manager was rude and hung up on me. A few minutes later I get a text that the vehicle passes after all. It’s obvious the person was upset I didn’t use their services for extra added costs to the inspection, which wouldn’t have been much I’m sure, but it’s always about being truthful and going by the law for me. And since I am a lawyer, I am very familiar with what’s a honest mistake and what’s not. Obviously, I can’t believe that at first he didn’t know what does and doesn’t pass the inspection (the requirements are very basic and everyone who does the inspections knows these things), and it’s clear what was attempted.

Re
Review №37

I always have found that Victory Lane Automotive cares about their costumers getting their cars fixed quickly in a time efficient manner. They also are very personable and happy to answer questions and explain and show you everything they are doing to your car. As a woman I can say these guys know how to treat their customers of all genders with respect as well which is why I am a returning customer again and again.

Ia
Review №38

Ive been coming to Victory Lane Automotive for about 2 years now, and I have been very pleased with their service. These days it is hard to find an honest and solid auto repair shop that you can rely on time and time again. Matt & the rest of crew there are fantastic at what they do, and I highly recommend anyone who is in the market for a new family mechanic to go check them out. Their pricing is competitive and the quality of work has definitely met my expectations. I own 2 vehicles and have taken both to get serviced at Victory Lane Auto - from small maintenance like oil changes, to fixing our automatic rear hatch in our family SUV, to bigger projects like AC repair. They do it all! :)

Ja
Review №39

Wonderful service even during social distancing protocols. Fast, efficient, honest and fair as always, but also making sure they and their customers stay safe. If you need anything done on your car or truck this is the place!

Ga
Review №40

Great service! Very friendly staff that was able to answer all of my questions. I highly recommend!

Ar
Review №41

They got my AC going again on my 2003 Silverado, air is very cold now. I paid a very reasonable price, much, much less than what I thought I was gonna pay. Thank you guys.

Aa
Review №42

I needed an alignment on my Corvette today and a google search referred me to Victory Lane Automotive. I called Matt, he told me to come right in and they knocked it out. It’s a very clean shop and a friendly atmosphere! Next time I need any work done I’ll be sure to take my vehicles back here and refer others to this business. Thanks Matt!

En
Review №43

Great Service! Never hard to get a quick appointment for an oil change. Just call a head.

Ca
Review №44

The staff there is friendly, helpful and informative. They answered all of my questions and were able to give me clear answers. I appreciate the thoroughness and honesty of their work.

Vi
Review №45

Brought both our vehicles in and were given straight forward answers and a straight forward diagnosis. Timely, fair pricing and a professional/friendly staff that you can trust. Easily the best shop in the area. Matt was extremely accommodating in getting my vehicle in which was much appreciated.

Br
Review №46

Brought my raptor in with several issues (one from a previous mechanic) they not only were quick with the diagnosis but fairly priced it out. I was in a hurry to get on the road back to Idaho and they got it done super quick. HUGE difference in the performance of the truck. HIGHLY RECOMMEND THIS COMPANY. Thanks!

Er
Review №47

They have served both my truck and my wifes jeep. They are fantastic mechanics, but also really good with customer service. Sometimes takes longer because it is not a big chain, but we also took in our vehicles in without an appointment so that is more our fault than theirs. The location is only slightly off the main road, but worth it. Victory Lane is highly recommended!

Ca
Review №48

I took my sons car here for The first time for AC service and repair based off of reviews I read and I was not disappointed! Matt was very helpful and personable. They have reasonable prices and stand behind their work. We finally have cold AC again! They even went above and beyond and changed a belt for us at no cost. We will definitely be using them for our future car repair needs. I highly recommend them!

Wi
Review №49

This place is amazing. It was recommended to me by a friend and they exceeded my expectations. They were completely honest. I called around and tried to find a better price and no one could beat everything offered here. I’ll bring all of my vehicles here as long as I’m in San Antonio.

La
Review №50

I dont usually write reviews, but I feel that I have to give credit to this wonderful shop. I have consistently had great and stress free experiences here. Right when I walk in I am greeted and taken care of. The lobby and bathroom are very clean and neat (which is huge plus when youre waiting for your car). Matthew Flack, the manager, is incredibly polite, friendly, knowledgeable, and honest. I feel that he truly has my best interest in mind, and he makes me feel very comfortable and taken care of. I 100% would recommend this shop to anyone and have already spread the word to my friends and family. Keep up the great work guys!

Se
Review №51

Scott runs a clean shop! Rachel is friendly and even followed up with a call making sure service was performed as expected. will be returning if I have other needs with my vehicles.

Al
Review №52

Great service (never had better) at a fair price. Used Victory three times now and each time has been better than you will get at a dealership. They are my new go to for all service on my 99 Ford truck.

Sa
Review №53

Victory Lane is a trustworthy and efficient business for your vehicles mechanical needs. The garage is run by trained mechanics that keep it clean and orderly. The office is also kept clean and they will shoot you straight on work needed and prices. Give Matt a call, hell take good care of you.

Ky
Review №54

This place is the best place ever. Don’t go anywhere else. Matt from victory lane is the best. I’m serious you will really regret it if you go to any other place

sc
Review №55

CleanWork good

Bi
Review №56

Honest folks. They keep you well informed about the condition of your car. Prices are reasonable and they wont do or recommend stuff you dont need. Very capable technicians in the shop.

Ma
Review №57

Excellent service for annual vehicle inspection. Matt (front office manager) very professional and caring. Young Brandon (mechanic/inspector) very professional and very careful with my vehicle. Brandon cared for my vehicle as if it was a newborn baby—careful with opening/closing doors & hood, careful getting in & getting out of vehicle. Careful with overall touching and inspecting of vehicle. Overall care, concern, and service was superior. Establishment clean and professional. Other on-duty mechanics clean, professional, polite, and focused on task at hand/customer’s vehicles. Recommend this business for annual inspections & other available services.

Al
Review №58

Amazing service! Almost unheard of!They do what they say, and take pride in what they do. Fair and honest mechanics do exist!I never have to question if they fixed the issue, and I always leave more informed. The staff signed thank you notes shows how victory lane appreciates and values it’s customers. I will take my vehicle nowhere else.

Mi
Review №59

These guys are A-1. Seems like theyre out for your best interest rather than your wallet. Theyre respectful honest and straightforward

Sa
Review №60

Have been using Victory Lane automotive for about 2 yrs. Find the office clean and comfortable (good coffee) and the personnel courteous and helpful. I feel they are honest and do a good job. Will continue to take my car to them for any repair needed. Prices are competitive.

Kr
Review №61

Great service today. Just moved here from Norman, Oklahoma and needed to get Jeep inspected so we can get new tags. Matt was awesome, very personable and had me back on the road in no time. Thanks Victory Lane Automotive, Ill be back!

Br
Review №62

I recently took my car to Victory Lane Automotive. I could not be more happy with the customer service and quality of work they did for me at a very fair price! I left the keys in the friendly hands of gentleman named Matt Flak and he kept me informed every step of the way. There was a lot of things to be done so I know it took a lot of his time, so I would like to say Thank You! My car is very important to me and after this experience I wont take it anywhere else!

Sp
Review №63

Matt and crew were great. Upfront about what was going on with my car. Great communication the whole time it was in the shop. I will definitely use Victory Lane for all my maintenance needs.

Mi
Review №64

Great experience completely

Wi
Review №65

Great mechanics! Matt the owner was very friendly and helpful! I was really pleased! Great repair men! Amazing service!When we pulled up two men were out there to meet us and helped us right away! They were all very curious!I would recommend these guys to anyone!!!Nice Christian atmosphere!

Ch
Review №66

I trust these guys, which for a mechanic shop is high praise! Matt who runs the front is polite & professional. Started going here when a friends 03 Nissan frontier blew a hole into the engine block. They took on the job and did a fantastic job.

Ma
Review №67

Was referred here by Discount tire for a free alignment check cause I just purchased 4 new tires. Matt was very friendly and helpful. My alignment was good and they did not charge me at all. These guys could have easily charged me for it but chose to be honest and genuine. I will be back because now a days you really dont know who you can trust!!

Co
Review №68

They were genuine, and very thorough. My truck runs so much better now. The price was fair as well. Will be using them for other vehicles.

Sa
Review №69

So helpful and courteous! Im glad I went to Victory Lane Automotive for my car maintenance. They were quick and explained everything! Thank you!

Ch
Review №70

Great experience with these guys. Had a issue with my suspension and I had a feeling it just needed a lube.Turns out thats all it was. They were quick, price was less than I was expecting and I was on my way, problem fixed. Clean shop, everyone is friendly and they didnt try and make up problems with my car that I knew werent there.

Sa
Review №71

They will really go the extra mile to take care of you.

Be
Review №72

We recently had some major repair work done on our vehicle; it still needs much more work done on it, but we are saving up for that, as the work still needed isnt as urgent. Matt was the guy my husband interacted with, and he was very impressed at his honesty and knowledge. (My husband knows quite a bit about vehicles himself, but he doesnt have much time to work on ours, thus our need to find a shop!) Matt was able to clearly and truthfully communicate our vehicles needs and was able to advise my husband what needed to be done first. He was very respectful and wasnt pushy at ALL. The work was completed in a timely manner, and was done excellently (according to my hubby, who knew what he was looking at!) To top off an already excellent experience, we received a handwritten thank you card, signed by all of the employees, and inside the card was a $25 credit for Victory Lane. WOW!!! Not only were we impressed by the handwritten note (what business does THAT anymore?!) but $25 to spend with them! That is very generous, in our opinion. (And we will definitely be returning to use the credit! LOL) We were just so impressed with the professionalism, the work, and the generosity. I believe that we have found a reliable place we can come to as long as we live in San Antonio! Thank you, Victory Lane! Keep up the superior quality of your business, and we will continue to use and recommend you! God Bless!

Ma
Review №73

Overall great service! I recently had several problems with my vehicle, they were able to receive my vehicle within 30min of my call. Right off sounded like they cared compared to a couple other places I called in the area, and gave me a car ride home. My vehicle went in Friday and got it back Tuesday afternoon. Properly diagnosed my vehicle and even gave me a heads up on some maintenance that needs tending to in the future, also was not pressured into some maintenance due to budget. Prices seem very fair to me, you get what you pay for, and thats great service! Thanks victory lane thanks Scott and Matt 👌

sa
Review №74

Ive been looking for a local reputable auto repair shop to work on my cars after our warranties expired. Victory Lane was recommended by a friend and he was right on the money. This shop is great! They have some of the best mechanics and provide great customer service. Best of all their prices cant be beat. Check this place out, you wont find a better full service repair shop!

Sh
Review №75

Matt was really great and both people working the front desk were very personable.i would highly recommend this business to my friends and family!! Great people!!

Da
Review №76

Scott has been helping me with my vehicles for about ten years and helped me keep an old Suburban running for a long time. He and his staff have always been honest and fair. Recently, I was able to invest some money to restore a Ranger pickup truck that I was forced to lend my brother and sister and they have been driving and neglecting it for several years. I went to Victory Lane, talked to Scott briefly, and to Matt for almost an hour about the things I needed done to the truck. Matt called me back the next day with a quote for the work I needed done and even made some suggestions about work that I wanted but did not need. I brought my truck to them and they fixed it over the next two days with Matt staying in touch every day during the process. Once again, I am extremely happy with the work and the final cost was even lower than Matts quote to me by $300. I would highly recommend Scott and his employees to anyone. They are great honest people! If you need automotive care or repair, this is the place to go.

Gr
Review №77

Scott and his staff have been taking superb car of our autos and trucks for 10+ years and have always been pleased with the work he and has staff have provided us. When you take your vehicle to Victory Lane Automotive you can rest assured that the problem will be completely and accurately diagnose. Scott and his crew have always been upfront with me with parts, labor and total cost. Scott shops for the best deals on quality parts to help keep the cost down and get you back on the road at the best price possible.When the need arises I will take my vehicle to Victory Lane Automotive for quality repair. I know that when I leave Victory Lane Automotive I can have faith in the repair done.Thank you Scott and Victory Lane Automotive

Le
Review №78

Very professional. Had an appointment and was seen right away! In and out, expeditiously performed task.

Ed
Review №79

Great service

Jo
Review №80

Very knowledgeable, friendly and finished when they said they would. Highly recommend.

Li
Review №81

Victory Lane automotive is a first class repair and maintenance business. I’ve taken my 2004 Ford Explorer Sport Traccthere for years. I take my College aged daughter’s 2008 Ford Focus there too. They’ll work with me to get my vehicle done even when I’ve dropped it off without an appointment. Very responsive, honest, the 24 month parts and labor warranty is great.

De
Review №82

Have had good service in the past with other automobiles. Had issues with current repairs on a F150. Scott the owner went above and beyond to correct the problem. Scott is very ethical and articulate in customer service skills. At the end of the day, I was satisfied with the way Scott handled the situation concerning my initial dissatisfaction on repair work. Ive had 3 of my other vehicles in this shop and feel I could return to Scotts shop in future. No worries here. Thank you for all the time spent fixing truck to perform correctly.Ciao!

Ci
Review №83

My 2004 Crown Vic P71 engine was knocking bad right next to the cover of the passenger side timing chain cover. I assumed that the tensioner or timing chain was bad. I left it with Matt their Service Manager this morning at 0900. My wife and I have put 98,000 on the already 100,000 without hardly any maintenance. Matt called about an hour later with better news. It was the water pump making the bad sound. They did a water pump replacement along with approx. 6 more items that I should have been doing over the years. Matt called at 1600 to say our car was done and running great. Our service tech (mechanic) was Steve and the owner of the shop gave me a ride home when I dropped it off. They are all very committed to doing a great job for a fair price. I will use them in the future to help me keep up the the maintenance.

Ja
Review №84

Had a great experience at Victory Lane. From the free shuttle ride from Scott to the customer service from Mat (Despite our differenences in NFL teams). Everyone took care of me and was honest with what I needed done(hard to find someone who doesn’t take advantage of women drivers). Thank you again Victory Lane, I will be back!

Bo
Review №85

Thank you to matt, and everyone at victory lane, when something goes wrong with your car, and you need your car to get to work and pay bills and survive, its a very stressful exp. I am a hard person to deal with sometimes, and they really have done a great job. They fixed my radiator and it drove like new, and then my thermostat gave out, and theyre fixing that. If I got issues with my car. Im taking it here. They understand life and are super friendly people that dont make the situation worse.

Ca
Review №86

The team at Victory Auto is the epitome of professionalism and efficiency. In particular their service manager Matthew. He worked tirelessly to ensure my experience was top-notch and the quality work that was done on my car was second to none. Theres no question that I will be a returning customer but my car runs even better now so it may be a while. Again, thanks Matthew to you and your team!

Jo
Review №87

I didnt have the best first impression based on a quote request to install a downpipe on my 16 Audi S3. Id heard great things about this place but went elsewhere after my initial stop in.Wrote a review and a few weeks later I received a call from someone at Victory Lane. First, not sure if I should be impressed or a little concerned that they tracked down my out of state cell phone number based solely on my name on a google review but whatever.The call was genuine concern and made me want to revise my initial review. For a local business to put time and effort into tracking down a negative review to offer some insight and try to make it right shows a lot of character and really impressed me.In answer to your response on here, I do have the right shop because youre right down the road from my house and I stopped by based on local positive feedback. As to why, because I am choosing to mod my car to make it quicker. It wouldve been an APR or USP product, simple remove and reinstall with not welding, drilling or modification to the stock brackets at all.

JD
Review №88

Did a great job, they brought me home and back and took care of everything

Ch
Review №89

I was so blessed to have found this place. This is the first time I truly trust mechanics. As a woman I always felt like I was being taken advantage of and in some cases it was true. This is not the case with the mechanics at this place. I will always take my cars to these Mechanics for everything. They are professional, respectful and take their time explaining things to you!

Ir
Review №90

Great auto repair shop. Very trustworthy! Matt is awesome and will explain everything to you!Best auto repair shop I have been to in Universal City!

Jo
Review №91

They are always will to help. Explain what needs to be done where you understand. Not afraid to answer your questions. Friendly Dont try to sell you something you do not need. been using them for over 15 yrs.

Sy
Review №92

This place is the ONLY shop to take your car to. They looked at and diagnosed our car for free, Matt is so wonderful. Even when we spilled fluid onto our belt they cleaned it for us for no charge. I’m almost hoping our car breaks down, just so I have a reason to go see them again

Ta
Review №93

Thanks for the oil change and maintenance work. I really appreciate it.

Je
Review №94

Matt seems to be an honest person and Is trying to help me get my old car back on the road. They have been very helpful so far. Very clean shop and really nice staff. Thank you Matt!

Ca
Review №95

I picked this shop because it is super clean inside and out. I found out later that the service is exceptional as well. I personally recommend Victory Lane Automotive to all my family and friends because the owner is only the second honest mechanic Ive known in 50 years, and hes got a great crew.

Na
Review №96

They helped me out with my car, told me how to take care of it, and just made it feel like a new person. I would absolutely recommend them.

ma
Review №97

Awesome service. They took my truck and made it new again,💃🏽 where a different company (being respectful😡) did not repair truck properly. Keep up the good work!!!

Ra
Review №98

Thanks for taking me in on the same day and getting me in and out quickly! Yall are awesome! God bless!!!

Go
Review №99

This is hands down the most reliable and honest automotive service center in San Antonio and surrounding areas. I have no idea why the other guy left a bad review. He obviously doesnt understand how to run a business. When I went to VL, they explained in detail everything that was NEEDED right now and recommended some repairs that might save me some heartache in the future. They did not push to do the repairs that could wait. They just wanted me to be aware of forthcoming issues. The service manager will go over in great detail what parts cost, what the mark up is, and what labor is. They hide nothing. Is there a markup on parts? Of course. Thats part of the business and part of how they make a living. It also allows them to warranty the part and make repairs at no cost while under warranty. This was explained to me, I understood it, and authorized repairs. I was pleased with the professionalism, honesty, integrity, and performance of Victory Lane. 5 stars!!!!

Ti
Review №100

I Drive 100 miles from Fredericksburg Texas to have these guys work on my car. They have the best customer service and the best Mechanics I have ever dealt with. They keep you informed every step of the way and the work is always done right the first time. You just dont find people you can totally trust anymore but use Victory Lane. Automotive is the Exception to that. Trustworthy, Reliable and Nice, you guys are the best!!!

Information
100 Photos
100 Comments
4.7 Rating
  • Address:264 Kitty Hawk Rd, Universal City, TX 78148, United States
  • Site:http://victorylane-uc.com/
  • Phone:+1 210-658-8325
Categories
  • Auto repair shop
  • Auto air conditioning service
  • Brake shop
  • Car inspection station
  • Chevrolet dealer
  • Ford dealer
  • Honda dealer
  • Mechanic
  • Oil change service
  • Toyota dealer
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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