Union City best buy used to be my favorite location. Every time I do a pickup at this location their employees at the pickup counter tend to kind of dodge you and not look at you even though theyre standing at the counter. I do understand that at times its going to get busy, but when you have three or four different people at the counter just looking at their device and then walking away it kind of gives you the feeling they dont care that youre there. Not even acknowledging you with something simple like, Hey, we will be right with you etc.I ended up talking to the guy at the regular checkout counter and he helped me out no problem, and he apologized for their behavior. So big kudos to that guy he was very helpful, very nice, and most importantly accommodating.My biggest issue with this location is a lot of the employees are nowhere to be seen when you have an actual question, and when you try to get somebody to help you, they call someone else to come help you.I wish theyd front and face their merchandise a lot more. Theyre shelves always look messy.This best buy is okay. I go here if I need something absolutely right away. Otherwise I go to their Dublin, or Sunnyvale location.

I went in to get a new case and charger for my iPhone. I walked up to the apple station and the worker did not great me nor acknowledged my presence. Instead she continued to talk to another employee and one more joined them. 3 employees just chatting it up I felt as if I was interrupting them by asking for help. Ive definitely had better service at other best buys.

Store wise the stock and the options are very good. But at the iPhone section they have one or 2 ppl clearing the queries. We had to wait for like more than 30mins and left finally without even talking to them

For the two gentlemen in installation yesterday on Monday the 18 of October, thank you. These two gentlemen went out of their way to better prepare me for what was needed for my vehicle. They took off over selled non- needed items that werent and left me feeling fulfilled as a purchasing customer. Thank you again its always wonderful to see knowledgeable workers with genuine customer service

Love the store. The employees are awesome. Cant wait to return.

I was supposed to get a delivery today between 8:30-12:30pm. Best Buy sent me an email and called to confirm so I scheduled a plumber for installation for Wednesday. Waited until 3pm but nothing came or no one called to reschedule. Finally I called and the agent said you are not scheduled and said that’s weird. I am going out of pocket since the plumber was coming from a insurance company and charge appointment fee if not canceled within 24hrs. Best Buy doesn’t care they said we can’t do anything this is what it is. Never going to go back. Costco/Lowe’s are much better so far for me and they all price match.

I would like to start off by saying this is a positive review. On Oct 19th Best Buy started their Pre-Sale for the new Google Pixel 6 Pro with the promotion of getting Google Earbuds Series A for free. So I ordered the phone and on Oct 19th I picked it up from my local Best Buy on Oct 28th. I was so excited that forgot to pick up my free earbuds. I figured Id call the next day and everything would be fine... NOPE!Let the frustration begin! I was on the phone with Best Buy National Call Center for 3 hours using cell two phones! Attempting to explain to the reps that I didnt receive my promotional gift. Each rep provided different reasons, stories, and every excuse in the book as to why Im no longer eligible for it. Finally, I speak to someone that understands and even finds which store has the earbud in stock.I head over to Union City Best and I Ehab a customer service rep assist me with my issue. Ehab was extremely polite and was very remorseful about my situation. Ehab heads over to the Cell Phone dept and comes back with bad news. He is unable to assist me... I started to get even more frustrated and now I just wanted to return my phone. He said that there would be a 45 fee!At this point, my upset and now want to speak to his supervisor. In comes Dolton the manager. Mind you I am furious and I becoming very forward, stern and Im starting to have a serious attitude problem. I explain to Dolton that I was on the phone for over 3 hours with the Call Center and my attitude and frustration is not towards Ehab or him but the situation. Dolton handle my situation in a very respectful manner and was able to come up with a solution for me.Ehab and Dolton thank you so much for your assistant with this. You both deserve raises after dealing with me. I appreciate your service!!!

Absolutely the BEST experience from the greeter at the door, to my salesman, to other employees offering a chair to sit down, to the manager and geek squad support staff, EVERYONE WAS POSITIVE, FRIENDLY, HELPFUL, AND WENT ABOVE AND BEYOND. SPECIAL mention to Evan, my sales guy, he helped me with a new computer, printer, DVD player, and a new TV, not to mention various accessories!! The manager (sorry, forgot his name) gave me a huge discount and great service also. They both WENT ABOVE and BEYOND! Evan especially made my whole experience at Best Buy so pleasant. But not just those waiting on me but those that saw me waiting and offered a chair to sit and wait, a smile, a greeting, making sure I was being helped.... Evan even worked past his shift to make sure I had everything I needed. WOW! cant say I see that kind of service, dedication to job, and concern for the customers needs. THANK YOU, BEST BUY!

If you buy ANYTHING that requires you to buy insurance or Geek Squad - FORGET IT! I CALLED 5 TIMES IN ONE DAY, ON HOLD 20 MINUTES OR LONGER EACH TIME AND THEY HUNG UP EACH TIME...FRUSTRATING!!! NO MANAGER TO ESCALATE THE PROBLEM. IT TOOK 3 DAYS TO GET A REPAIR APPOINTMENT.*** BETTER GO TO LOWES***

Many items are out of stock in the store. Could not find myself a single iron. Maybe by ordering online I could find what I need. But delivery takes time and days, but I needed it urgently

I got my screen protector installed by Manuel Villalobos. He was very pleasant to work with and made sure my screen protector was added on correctly. He also gave me information that I should keep in mind for next time when I purchase another screen protector. I may be coming in again to order from Best Buy because of the great service I received from Manuel. Hoping Best Buy hires more employees that care like Manuel. Thanks!!!

I wish if there’s no star.Of all the Best Buy facilities this location has the worst customer service. I will not buy anything from this location.The sales people behave like they do not want to help u. But of course there r some good ones too but not many. I never have good experience at this location.I drop of my tablet to fix and first they told me it will be fix in 2 weeks which shows on the receipt in comment box. It’s been more then month know and it’s not fixed yet. Very bad customer service!!

Got the best service needed to get my TV remote replaced. I was lucky to take the last 1 in stocks.

Its helpful for us the things we need for our home electronics wires

Found my new Bose pods! Love the store. I cant ever get help in a timely manner. Nevertheless I was impressed with the knowledge of the cashier. Deffinately a great outcome.

Although Frys is a thing of the past, it is great to see that Best Buy has really stepped up their game. We were able to find just about everything needed to build our own computer, including RGB fans and lighting kits. Unfortunately, if youre going to find an employee to help you... you might be waiting for a while unless you go hunt one down and practically drag them over to help you. Once you find someone, they all seem eager to help and willing to search for what you need.

Picked up a battery pack before aftershock festival .. came in super handy!!! Highly recommend

Great place to get electronics but their inventory is always shabby I like the products when they have them

This location had best management and stuff, unfortunately the new staff and manager is extremely rude and useless, we bought a Geek squad warranty for so many of our devices and when we had to report issue they give you excuses and not fix it. Please save your money and buy appliances and gadgets elsewhere like Costco or Walmart which will give you better customer service. Dont recommend it to anyone.

Excellent help from the Geek Squad. Solved my problem without giving up. Jay in TVs was also excellent in solving my problem with an AGING TV. Both departments deserve high praise.

Very helpful when you can actually find someone working. They do offer a public restroom that is clean. I found what I needed that also happened to be on sale. Highly recommend their best buy credit card because you can earn cash rewards you can spend both online and in store.

Christian is an employee who works at Best Buy, he is amazing! So courteous, helpful and patient. We will be going back because of him. I bought the computer, keyboard and mouse at Best Buy. The light up mouse pad from Amazon.

You will get all the Item related to electronics i Usually goes to the Store to check new technologies . Its Kind of A-Z in the Electrics Items. You can repair your items which was failed to Works. The Best buy offers very good deals in the Thanks Giving Weekend. Here you will get all kind of deals related to the Home Computes and Laptops. They also provide the Home Theater Installation. Apart from that they have Pacific Sales. Over there you get the Home Appliances for less price when compare to Other Local Retailers. I really like the Car home Theater systems and Home Audio Systems.The Overall Experience with the Store visit is Very good. The Service is very reasonable and Prices are reasonable and Comparable.

Ordering a replacement remote control was like debating with a politician. They sell the TVs but have no stock on missing parts!! Another employee said ...oh this one might work!! Might is not a answer to me . I had to debate with him and told him if I had to come back because of his mistake I would be going to corporate and have him mopping floors instead of attempting to relate to customers. ( YOUNG HISPANIC. OUT OF THE LAME DEPT. WHEN YOU GO INTO THE STORE ON YOUR RIGHT!! when I picked up the order a young Asian chap had a negative attitude. And because of this Im returning the product and going to Walmart. At least I know the quality of respect and knowledge there. Shame on BEST BUY. !!!

Although the name itself often suggests an elusive reality that in all actuality presents an inaccuracy when considering the business model of this brand... This particular location DID provide me a few products that were definitely, in my opinion, BEST buys. Expecting that a certain product was going to be much more expensive than it was, I was actually quite quite surprised and genuinely impressed by the price that the kind associate had presented to me.Basically, I just said I got a good deal on a good product and that I have nothing negative to say about this Best Buy! 😎

Nice place to go and look around for your electronic needs. The employees were very helpful with my purchases.

The shelves are somewhat stocked, friendly staff, good deals. However, they can be disorganized and under staffed. The little staff they have are helpful and friendly if you can find one.I bought an open box good-as-new high end double wall oven here with discount. However, it got delivered with no proper wrapping or protection. In other best buys (like union city and dublin), they would bubble wrap it, use plastic wrap abd even put cardboards to protect the corners.Sad.

Went in for a keyboard. For some reason the gaming PC gear isnt in the PC section. Its on the back side of the console section. Just be sure to ask if youre coming in for PC peripherals.

Helpful folks, generally well stocked, and they price match. Why not pick up your latest electronic gadgets today instead of waiting a few days for online deliveries?

Good place for easy pickup and good staff

It was a good experience I went to get a microwave andEnd up buying a juicer andBlender as well. The selection was great no doubt. Due to covid 19, I guess fewer employees were around butBut that was only negativeI saw. Like best buy always.

Helpful staff there! Ive been there a few times before! Plenty of parking! Lots of other shops & restaurants all around to go! Easy to get to, if you live nearby, or right off the freeway!

Tom is the best to help get appliances!Pro Tip: 3 LG appliances would give 5% and 4 would give 10% at certain time. So do ask what all combo offers are running at the moment. Also you can stack up 10% BestBuy Credit via BB Visa Card for if you don’t have a card already. And 5% BB credit if you have one!

Great deals and excellent service!! Extremely polite and knowledgeable! The cherry on top is the hassle-free Amazon price matching!! Love this location and will stay loyal because of the sales and management team!!

Its turning into a RadioShack+Frys. Was looking for a product which they had instock and each employee sent me to different part of the store looking for it. I left after the 3rd person couldnt help me. Last time Ill consider going to Best Buy for anything

Great selection and new lay out and fast checkout.

It was great fast in and out employees were polite everybody seemed happy

The Greek guys are so confused not sure if the really know what they doing

Very knowledgeable young man helped me out today. I bought a laptop with his help.

The staff was very helpful and patient with my autistic son. They assisted him in finding the exact headphones he was looking for.

Hadnt visited Union Citys Best Buy in years. My sister purchased a nice size flat screen Sony. Great customer service and support for her deal. Big Broom😎

Super experience with Best Buy! The Geek Squad repaired a desk top computer and updated a laptop/tablet. Very professional, both were completed ahead of schedule.I have been a customer in this store for over a decade and The Best Buy team has always delivered!

Great, salesman was very helpful and informative 👍 Thanks

There always friendly at this location. The staff are also knowledgeable about the products and merchandise they have in stock as well as upgraded version or brand new items. Customer service is A1. Their cashiers keep check-out line moving fast so usually no waiting or very brief waiting which is great if your in a rush.. the store is always extremely clean

I upgraded my cell phone at this Best Buy store with trade-in, but this Best Buy store did not record the trade-in onto my Verizon account properly. So, I have not received any trade-in credit. The transaction happened in early January and now it is mid February.To be more specific, a Verizon representative confirmed my trade-in has not been recorded by Best Buy. I dont know why this happened or who between Best Buy and Verizon made a mistake. But I was able to at least talk with Verizon representatives who confirmed Verizons story. Unfortunately, Best Buy reps were not able to handle the case fairly and all they did was advising me to visit this store again. Then, I have called the store and waited for long time, but they has not answered. So, I emailed the store and later a person from the store called me and told me I had the option to mail in the trade-in phone and Best Buy is not going to do anything to make it right.Actually, I visited the Union City store 3 times when I upgraded my phone in January: First time, they didnt allow me to pick up my new phone because I didnt bring my trade-in (I wanted to mail my trade-in phone as I did with Verizon before, but reps at the Best Buy Union City store didnt allow me to do so. Instead, I was required to bring my old phone in to the store). Second time, one of the Best Buy Union City store reps told me to come back tomorrow, but they did not work next day (only curbside pick-up was available, but I had to meet their reps for trade-in: It turned out that the eps at the Best Buy Union City store gave me an inconsiderate advice for me to “come back tomorrow with your old phone”). Third time, I finally traded in my old phone and picked up my new phone. But now what I found is this Best Buy store has not recorded the trade-in transaction properly with Verizon and so I cant get trade-in credit. Moreover, reps working at the Best Buy Union City store just don’t want to resolve the issue in a sensible manner.As mentioned, I dont exactly know who between Verizon and Best Buy caused this trouble. However, I suspect it is this Best Buy store that caused this trouble, given the poor quality of customer services, the low quality interactions with customers, and insensible responses from the Best Buy Union City store.I will probably not buy/upgrade my cell phones at Best Buy any more.

Glad the store is back to in person shopping because sometimes the tech type items Im looking for i want to see in person first before buying online. Staff were somewhat knowledgeable about items like phones and tech but some of the questions we had they needed to check the phone details out on the computer. We already read specs and watched YouTube videos so we knew what we were told, we wanted further clarification on the difference of two phones to make a decision. When it came to the TVs we asked an associate about an open box price but he told us they didnt have any open without even checking he simply combed the shelf we were standing at (which we obviously already checked before asking for help) anyway we continued perusing. We found a TV we liked and the whole store had a black out... like everything turned off and the emergency lights came on... major black out. OK so no one panicked and the generator or maybe original power kicked right back on and we headed to the register. While waiting for the systems to come back on we walked around the TV section looking out of boredom and what do we find you ask... an entire section of open box items where the exact TV we were originally asking about was right there in an open box with the rest of the open box items. Thanks to the blackout we got the TV we wanted. If only the gentleman took a small amount of effort to look we probably could have been gone from the store before the whole black out and not waited at least 15 minutes for registers to come back up in addition to the time we spent looking at more TVs thinking there was no open box available even though it was stated on the digital price tag.

Went there for a TV repair appointment. Was told when I got there that they could only repair televisions that had been purchased there. Sadly, even the person behind the counter didnt know and had to go ask his supervisor. This policy was not posted on their website, costing me over an hour in traffic. Very misleading. Probably wont do business with them going forward.

Fast service this time and no presure to buy what I didnt need

Staff was very helpful and polite.

I love that they have possibly everything electronic-related stuffs here. Things cost a little more than what you can get online or from other stores, but I would rather take that rather than dealing with defective products, malfunctions, etc, then deal with the hassle of shipping them back for returns and all. They have good policy and relatively good quality products, and it’s easy to go to a local store and someone will be there to assist you immediately.They got helpful people here, and very informative about the products they sell. :)I got my Fujifilm instax mini 8 and accessories from here in 2013, and it’s still functioning really well. :)Just got the GoPro Hero 7 and accessories a few days ago, and they are working great!

I tried the pick up service and it was fast and friendly. I highly recommend it.

Service was great load purchase into my vehicle

COVID protocols in place. Employees welcoming and eager to help you find what you need. Great variety of items.

Good place to pick up needed hardware quickly

Still a good place to buy electronics

Great service and pleasant employees. I will come back and shop here.

Horrible, terrible, awful store manager customer serviceI went to return something that was few days over their deadline, due to having a foot surgery and not being to come out of the house with a Drs note, Like a digital parrot Mr. I am the store manager Scott Bryan, kept repeating I am the thats our policy. After 15 year of being with Best Buy, I am sorry to say I wont any longer. No wonder these guys are dinosaurs, going down left and right. Too rigid an d no flexibility. God bless Amazon, RIP soon Best Buy..

This is nice place to shop for electronics.

It’s always feeling good for shopping in store rather than cyberspace.

Disappointed that ps4 controller were out of stock. But overall great service

Curbside pickup takes a while. I ordered ahead of time several hours and the item still wasnt ready but I needed to pick it up early (several hours after online order). When I went inside folks were helpful but they almost told me to come back later, I couldve just walked in and bought the item quicker. Luckily the staff was understanding and nice they completed my order right then and there. But there were at least 5-7 employees walking around aimlessly and socializing... Its no wonder my order was gonna take all day.

Went online using my phone, picked out what I wanted, paid for it and requested same day curbside pick up.I was e-mailed when it was ready and instructed where to park and how to requested my purchase.It was a great experiance.

I bought a TV from union city store it was damaged after 3 days I took it to return the said after 24 hours you cant return damaged item i talked to sales manager Brian he refused to return it . He had very bad customer service I never go to union city store again. I returned the TV at Milpitas store they have great customer service.

People working there are always helpful. The store feels short staffed though.

Michael the store manager refused to honor price listed on their own in store price tag for a product and all he had to say was he has no idea how that price tag got up there. I didn’t ask for discount. I picked up a product based on the price they advertised. It doesn’t hurt to apologize when you are wrong instead of making a REPEAT customer feel like he is trying to get discount. It’s super hard to gain repeat customers Michael. Especially with Amazon around. PS: I am a best buy elite PLUS member and purchased $7000 worth of merchandise from Best Buy last year.

Was not able to complete transaction in store. Redirected a better deal at the phone retailer. Stress were best informative.

I was looking for screen protector (new phone) and missed it. A young man in the department took me over and handed me what I needed. I asked him to point me in direction of SD cards for camera but he actually walked me to the rack and showed me (he went out of his way to be helpful). Great service from this young man!

When looking for car stereos they had a very nice selection But the regular stereo guy was not there. So I could not get anything accomplished Which was too bad. All in all the people I talk to try to do it that could And that was OK

The staff either did not know or gave me the wrong information with the simplest questions. Only go there if you know exactly what you want and they are the only place to have it.

Customer service here is excellent. I got shipped a bad keyboard and they took in the return no problem. As smooth and painless experience as it could be

Patrick was able to help me with all the questions I had and he was so patient with me! Hes very knowledgeable and kind!! He made my experience at best buy AMAZING!! Because of him I will keep coming back to this location!

Easy curbside pickup! one thing they are missing out is the possibility of me buying something else if I go inside the store. maybe that is a good thing for me i spend less money 🤣

Was looking for an HP computer. A gal helped me but did not suggest the payment plan. No biggie tho.

Excessively high rates compared to Amazon. Was not able to strike a deal with the surface pro I wanted

Place was ok but not so much with TV wall mounts selections and it was over priced.

They dont help customers, I was there more then 1 hour,waiting for same body,very poor service.

Love best buy, has everything my boys need

Went in to do an order pickup for the new Xbox and it was nice and simple, and only took 5 minutes. Would have been nice to receive a bag so I wasnt walking out of the store with it visible, but I also didnt ask for one either.

Ive been trying to call for over 20min. Each time i get a long hold time then they pick up the call and hang it up right after. It would have been faster to drive to the place than just a simple call for a question. What a joke.Called again and almost 8min and nobody answering.

This place is way to expensive and they walk around following people so annoying

Good customer service, had to purchase lot of items, gas range,hood, washer, dryer, Tom helped us and explained in detail and made it simple

Crew is the usual, helpful and friendly. Store is well maintained, clean and organized.

A bit difficult to get help, but fine once you hogtie a worker.

I went back today, grabbed the last one!!So stoked, going to go plug it in right now!!!Whooot whoot!!......... .I was looking for a mini ice maching, none in stock.🥺😦😟☹But loads of other cool stuff!😀😃🙂🙃😊

Awsome monitors

We went in to see if I could listen to the Senheiser Ambeo sound bar. I got there and hardly any demos worked, there were not enough employee to ask if they had it in store. I dont know if its covid related or not but this was the worst condition I ever saw this Best Buy in. Nothing really worked, nothing maintained. You click a demo button it didnt work. I couldnt find what I was looking for, couldnt listen to other top sound bars. All the employees were helping someone else...so we just left the store disappointed. Not sure whether to fault Best Buy, I get that they are short on employees but I dont think its worth going physically in store. Its better to just buy something and return it if it doesnt work out.

Great place like any other best buy. Good customer support.

My only complaint is that there wasnt anyone walking the floor in the computer section so in order to get any information or ask questions I had to wait in line at checkout. If there was someone walking the floor it would have cut my time there in half.

Excellent selection of anything electronic. Very good prices.The standard warranty is not good if you wait over 30 days, as with their returns policy.

I went in to this bestbuy to buy a laptop and was helped by a friendly employee named critsian. I do not know much about laptops and he was very helpful.

Mobile order and curbside pickup - fantastic.

Found what I was looking for at a competitive price.

Don’t ever apply for a Best Buy credit card because one day after you pay your bill in full then they can cancel it the next day based of terms and condition of your credit score. So if you credit score happens to drop like mine in this pandemic be ready to get your Best Buy credit card canceled outta know where. I will never be shopping here or ever doing any business with citi bank!

I bought my latest TV from their and I love it!

How is this company still in business? Corporate is resting on their laurels. They never have the accessories Im looking for. And whats up with the super high price structure? 1 word...Amazon

Bad service and I bought a Samsung tv but I received incomplete items. The phone store is disconnected :/

Love this store and having much more 👍$$

I think they are slowly dying off like Circuit City and Frys Electronic.... I see some improvements you can now see employees and some know actually are knowledgeable. THEY ARE ANOTHER VICTIM OF LOW PRICES AND AMAZON.

Got what we needed, good place for electronics when you just cant wait for Amazon!

Place has a very good selection and always has great sales and clearance deals. The team is very friendly and helpful. Looks like they have taken good precautions for Covid prevention...