Let me just say these ladies were amazing from beginning to end. Madelyn immediately calmed me when I called so worried. When I arrived she greeted me warmly and assisted me with so much pleasure. Vanessa followed through with questions I had as well. Talk about team work these ladies made it happen all around. I went for one thing and let’s just say I walked out with four things total. The service provided was great. My concerns were taken care of immediately and anything I wanted to know about or see was answered or shown. I thank these ladies deeply for the help. My bracelet means a lot to me knowing that my sister gave it to me for Christmas. Thank you ladies very much.

Tonia K is very nice and very kind person, he helps you so much and even goes out of his way to make sure everything is perfect!

I went to this store on 4/21 and spoke with a young male about returning a ring that did not fit. I was told that they did not make the ring in my size. I had the ring with me that I never wore as well as the receipt. After the male scanned the receipt he informed me that I purchased the ring from a corporate store (which was a complete lie), and I would need to return it to a corporate store. So I drove over an hour away one way from Connecticut to Yonkers, NY and after getting there, they scanned my receipt and told me I purchased my ring from a franchise store. They showed me the difference between the two receipts and said there was no reason why this store couldnt have returned the ring. The store in Yonkers felt so bad for me, they violated their own policy and exchanged the ring for a necklace. In short, the Trumbull Pandora lied to me because they did not want to return my ring, even though they were more then capable of returning it, and I drove over two hours because of their dishonesty. This was after working all night on a COVID unit and not sleeping all day. Horrible customer service, plan on filing a complaint against the store and the gentleman who lied to me.

Sadly one of my stones fell off of one of my charms (the one that keeps the other charms from moving). The sales person said it had been discontinued. Well, the choices were not as pretty and brilliant as what I originally had. I had to settle. Not to mention how small this place is.

Clean store with an excellent variety. Very friendly and helpful staff

Only the BEST to say about my visit today!!! Went in for my first charm bracelet for my birthday and KATHY was nothing but excellent when it comes to customer service. Truly a nice gal and made my day helping me with my perfect new bracelet! Also felt very comfortable given circumstances with COVID, just a short wait outside after the customers left everything was wiped down before inviting us in. We will be back to build with charms in the future, thank you again 😊

This was the worst customer service experience of my life. I will paste my email to them but I removed my name. This did happen and this was a big order. Just imagine how you will be treated with a smaller order. Also I got hung up on over five times throughout the day with no call back at all even knowing my experience. Still no response. Save yourself the time and go with a company that would at least act like they care because I felt no love at Pandora.Hello my name is W V and I am writing you to hopefully let someone important know how your company let me down. I looked on your website and seen something that I thought my wife will like for her birthday which is 12/17. I seen that your company also had a promotion going on where ypu would get a free bracelet for every 200 you spent. When I put my order in I noticed that only three bracelets wore added so I called and asked why only three and also asked is I could get five. Because of the amount I was spending. I was told no. While on the phone I askes several times if I would get my order by the 17 and was told yes. I still placed the order. First after placing my order I got no conformation and had to call again to get my order number while on the phone again I asked again and again if I would get it by the 17. I was told yes. I got a email after saying I needed to call to confirm my order. I did just that. Once again asking if my order would be here by the 17 and being told yes. I kept looking up the order to see where it was with shipping to only see it was not sent yet. I called again to only be told that my order was cancelled due to me not confirming while the young lady on the phone was telling me she could see the note where I confirmed. Now Im being told that even if I place my order again I would not get the promotion bracelets and of course I wont get the order in time. The gift was for my wife and mother of my five daughters and I felt with that order I had at least one year where I got that women something she deserves because she the best. Your company let me down. I dont feel the love from your company by a matter of fact thanks to you guys I wont be feeling any love any time soon. Thanks for repeatedly dropping calls and not getting back to me thanks so much.

My first purchase and attendee was super friendly & helpful! So much so I didnt even mind the line!

Best place to get gift

Ive been trying to call your store for hours and no one will pick-up. I need to confirm an order and see if you do curbside because on your website it says you, but no one will answer the phone! What happens when I get there and no one will bring out my necklace! So frustrating, clear out the mailbox and hire someone to answer the phone to make some sales!

Great jewelry and customer service

Excellent service here. The staff is always very attentive and helpful.

This was the worst customer service experience of my life. I will paste my email to them but I removed my name. This did happen and this was a big order. Just imagine how you will be treated with a smaller order. Also I got hung up on over five times throughout the day with no call back at all even knowing my experience. Still no response. The only reason why this isnt on FB yet is because I dont want my wife to have any ideas of what Im going to get her.Hello my name is W V and I am writing you to hopefully let someone important know how your company let me down. I looked on your website and seen something that I thought my wife will like for her birthday which is 12/17. I seen that your company also had a promotion going on where ypu would get a free bracelet for every 200 you spent. When I put my order in I noticed that only three bracelets wore added so I called and asked why only three and also asked is I could get five. Because of the amount I was spending. I was told no. While on the phone I askes several times if I would get my order by the 17 and was told yes. I still placed the order. First after placing my order I got no conformation and had to call again to get my order number while on the phone again I asked again and again if I would get it by the 17. I was told yes. I got a email after saying I needed to call to confirm my order. I did just that. Once again asking if my order would be here by the 17 and being told yes. I kept looking up the order to see where it was with shipping to only see it was not sent yet. I called again to only be told that my order was cancelled due to me not confirming while the young lady on the phone was telling me she could see the note where I confirmed. Now Im being told that even if I place my order again I would not get the promotion bracelets and of course I wont get the order in time. The gift was for my wife and mother of my five daughters and I felt with that order I had at least one year where I got that women something she deserves because she the best. Your company let me down. I dont feel the love from your company by a matter of fact thanks to you guys I wont be feeling any love any time soon. Thanks for repeatedly dropping calls and not getting back to me thanks so much.

I went to this store and the employees did not treat me well and even made faces with their mouths at the other employee

It’s Black Friday, we are waiting in line for about 20, then the worker proceededs to take the people in the behind us instead. I’m big mad

SERVICE WAS HORRIBLE!!... I go there to simply have a ring looked at due to a small stone falling off and they were no help at all!Basically said they could not do anything for me and that they would send it to they’re repair guy and IF THEY HAD AN EXTRA STONE THAT WOULD FIT THAT THEY COULD HOPEFULLY FIX IT!

Pleasant customer service and rapid assistance

Excelent, beautiful.

🥰💯⚘Come on now!! ALWAYS A GOOD TIME..LOL

I had a very bad experience there for return a item. I went to return an item after I purchased in few days but they refuse to return it. I had the original receipt and it didn’t pass 30 days.Very bad customer service.

High quality Jewelry, excellent prices

This location only offers horrible customer service.

I have returned an item that was purchase and they had to send me a check now this check is taking over a month to get to my facility this is outrageous

Great service

Pretty

👍🔥

Expensive

Why did n’t you write the review for the first time, because it ’s Chinese ...