Didn’t have a good experience, got charged for extended warranties I didn’t want on items- automatically . I realize after I left and looked at the receipt, I returned to get the extra charges refunded and It felt weird. I was told that even if the Jewelery breaks quickly, I’m stuck with it. I didn’t like the pressure or service when I returned.

Some of the ladys that work here are not helpful.

Does not repair broken jewelry bought from them. Major policy flaw in my opinion.

Very great service and hospitality!

The young lady that took care of me was knowledgeable and help me find the perfect chain

They really have terrible customer skills. On they phones even when you’re standing there, will leave when you’re looking for earrings then you’re left to wait. Idk the first three times i chucked it up to be the were just tired and needed too relax but visit SEVEN and still the sane experience. They definitely must put “looking for lazy people “ on there applications

Absolutely terrible customer service, no people skills from Spanish very short haired lady. You are better off going to Claires which is couple more steps away from this location.

The ladies upstairs are very unprofessional they smile when you are buying but gets very grumpy and sulky when you have to return something it’s such a turn off. A lot of times people return something they end up buying something else but with a big ugly face you just want to leave.

The first time i went a couple years back the woman made my piercing uneven. the most recent time i went the woman was incredibly rude so we then got my friends done at claires and the service was ten times better they even told us they have many people compline about pagodas service.

👍if I could put 100 stars I would !!!!!!!What amazing sales associates Adalina and Danielle!After having a horrible experience at Kay jewelers down the hall in the Trumbull mall I went to the piercing pagoda and they help me tremendously. A young woman Adalina and her associate Danielle both help me pick which rose gold morganite ring was going to be best for me as a promise ring after some horrible experiences in my life. They gave me their honest opinion they listen to my story and applied heartfelt Thoughtfulness and was very truthful within explaining my heart shape morganite ring and how it could be sized, and the value of the stones. What a different experience I had at the piercing pagoda from Kay jewelers I will always go to piercing pagoda from now.What a wonderful experience I had with Adalina and Danielle they were so knowledgeable and helpful and was willing to go to any length for the customers. Anyone shopping at the piercing pagoda should know that they are getting 100% true value in sales from the employees there and in the product!I’m Ecstatic about my ring and can’t wait to go back to buy matching earrings sincerely thank you so much for the bottom of my heart tessa!

Great service and ear piercings! I got a cartilage and earlobe piercing and the clerk got the job done fast. She was helpful and made the experience very enjoyable. I would get any future piercings here!

They have pretty good products but the bad thing is that if you buy something that is worth more than 150$ in cash and you return a couple days later, then they will mail a check to you even though you paid in cash. Also, the mailing will take almost a month so you could get the check.

Recently had my six month old daughter ears pierced here. Without asking whether or not we wanted a warrantee we were forced to pay for one as if It was policy. We didnt touch her earrings only to clean them within the first week yet they fell out a month later on each side call the company to see if we could have them replace only to find out that they don’t cover lost. It’s obvious there’s a manufacturing problem for both of them to have fallen out simultaneously yet there’s nothing that this company can do for us to replace the lost earrings. I’m so confused as to the point of the warrantee because the earrings were obviously defective, yet they won’t replace them. It’s overpriced for cheap service my advice go to somewhere reputable and if you are going to pay a lot of money in which we did go to a high-end jewelry store

Great service but overpriced