I had a great experience here at BMW of Towson! I was a first time car buyer, and let me tell you JESSE was phenomenal!!! He answered all my questions, and answered all my calls. He was on top of everything. I’m from Atlanta, and he made sure the car didn’t sell to anyone else. He suggested some great places to eat when I arrived. He also suggested a great place to go to when I arrived before the dealership opened. If you want a great experience I definitely suggest asking for Jesse!! Tanya was the finance manager, and she was super educated! Even though it was a cash deal she did what she was supposed to without being mad that she was doing work, and not getting paid! She was super nice. Terry the sales manager was pretty strict, but I don’t blame him he was just doing his job; funny guy though we got along towards the end. If you are looking for a great experience take my word for it ask for JESSE! He was super professional, and gained a friend in a different state. He is super easy to talk to! Trust me, and do yourself a favor and ask for Jesse!

Naturally a 5 star rating. A special note for Greg Myers, phenomenal service advisor. He provides great customer service, which in hard to find in businesses today. Easy to work with and straight forward. Thank you again!

Terrance provided excellent customer service, he took the time to review the previous services on my car which was helpful to me. This will influence my decision to either get a maintenance plan or buy a new car. And thank you to James for the detailed video on the service.

Scheduled an appointment for an oil change advertised for $129 for my 2016 BMW. When I arrived, dealer said I should also have a few other services performed ( micro cabin air filters, brake fluid flush, and a vehicle check) In total the cost would be $1000. The “other” services that they said were needed are way overpriced and very minor. In addition, they said they would not turn off the service indicator light unless I had all the services performed. Not a BMW policy, just the dealership policy. I just took my key back and said no thank you!This dealer is a rip off!Update 10/20/21The rest of the story. Today, I had all of the services noted above performed by Hunt Valley Eurocar. The total cost was $271, compared to the $1000 quoted by Towson BMW. I always knew that the service cost at a dealer was more. What I didn’t know was that it was more than 3 times the cost for the same work performed by a local quality auto repair shop.True story.

Great service! Awesome and friendly staff! They offered military discount on services as well. Greg was a great advisor and very understanding.

The car was not ready on Day 1 but I did not receive a call until late in the day and only after I had left messages earlier on 2 occasions. Then despite assurances that it would be ready early the next day, I did not receive a call until around 1:30 or so and only after I left 2 more messages earlier in the day. Communication was not great, to say the least. And of course all work there is extremely expensive. When paying those prices, you expect more proactive and responsive service.

DAMAGED MY 328I PAINT JOB AND REFUSED TO REPAIR THE PAINT. THEY LIED ABOUT SERVICE FOR PICK UP AND DELIVERY. TRIED SAY I MADE THE PAINT PEEL WORSE! Made Me Feel Unappreciated! Be Careful. Very Disrespectful.

Excellent service! Beautiful car!! If you are in the market for a BMW! I would highly recommend BMW of Towson! Thank you for making my car buying experience wonderful!! 👍🏾👍🏾

Great place to buy your vehicle and service it, shout out to YONI for getting my car in and out in no time! It came back to me washed and clean. Thank you BMW of Towson team for taking care of my baby!!

My service provider was Yoni. He was very friendly and accommodating. He provided transportation for me to and from the dealership while my car was being serviced. My visit exceeded expectations. Everyone that I encountered during my visit greeted me with smiling faces.

Always great service. The service manager Rich is very helpful and knowledgeable. Love the loaners…. makes all the difference in the world!!!!!

BMW of Towson gives you a World-Class Experience. They deliver amazing results and tend to the needs of their customers. 5 Stars !

Yoni’s customer service is five star. His compassion, empathy and understanding for his customers goes above and beyond. His goal always seems to be what’s best for his customers and unfortunately that’s rare in a lot of service industries.

If you want a car buying process that is quick, easy, and enjoyable, go to BMW of Towson. If you want the best client advisor you’ve ever had, ask for John Van Buren. Within minutes he had found my dream car, showed me all of its amazing features like a genius, and found the perfect price for my budget. He was attentive and genuinely seemed interested in finding me a car that was meant for me. Each client advisor in the showroom was also kind, courteous, and attended to my every need. I have no doubt that any other client advisor would have also done an amazing job. Bo the GM and Ricky the Sales Manager made sure I was taken care of throughout the entire process. Finance was a breeze as Tanya walked me through each step of the process leaving my mind and my wallet at ease. I received a nice smile and a hello from Becca, another employee there, which brightened my day. I had a laugh with the used car sales manager, Terry, which made me feel more than welcomed and like I had found my new car purchasing home. If you want a truly enjoyable car buying experience buying a BMW, look no further then BMW of Towson and their amazing team.

I had taken my car for an MSI to BMW of Towson. Between Terrence Savoy, my Service Advisor, and Dave Hoffman, BMW Certified Technician who actually made a video of the process and his findings; these guys are total professionals. Terence was very pleasant and prompt with communication every step of the way.

I want to thank Jim Gugliette over @BMW of Towson. He was very helpful in so many way as to getting my car back up and running. Any questions or concerns I may have had he addressed them in a timely manner and kept me posted throughout every aspect of the repair. It was a pleasure to have you as my service advisor.

I get the car sales industry is driven by commissions and is therefore competitive. As a serious buyer I was completely turned off by Anthony who felt the need to deny my access to view and test drive vehicles on a day that I had available simply because he was “off” that day. Not willing to give my information to another salesperson, questioning my seriousness in buying and that I have to be respectful of the other sales peoples schedules? This behavior has caused me to have to look elsewhere. Money and future clientele lost for this company because of this sales man...

Great communication. Easy to book online. Liked the video diagnostic tool they use. Wish my car had been vacuumed out- thats my only complaint.

Oh how things have changed since COVID. When I brought my car in for service I had no idea I needed an appointment I just came early like I always did, when asked if I had an appointment I said no, but the service agent spoke to Derrick and they took care of me. I had no idea loaners were no longer possible, but they were able to get me a lift ride home. On the way home I thought about how BMW must be changing like the rest of the world. I’ve never had to leave my car for 4 days for service 1 or 2 days at the most and I was totally unprepared. My service rep Derrick kept me informed and did the best he could to work with the car repair service I’d purchased to help keep the price down. It’s not an easy job working with the public, but some people are born for the job, thanks Derrick, you made this crazy time a little less stressful. Please stay safe!

Towson BMW service is always professional. Unbeknownst to me my Service Rep was no longer there. I spoke to the Servicer Manager who asked to meet with a Trainee Service Rep who was being mentored by a Senior Rep. the experience was excellent which is why I return to BMW of Towson. I

Ive been doing multiple services here. Last time they performed a poor alignment, and now I have to replace all the damaged tires. And whats worse is that my service advisor resigned during the service, and there is no notificiation at all. I had to call to ask what happened after multiple days of no reply.Thats an unfortunate event, but they could do better on customer service. Could do something simple like sending an email instead of ignoring.

Our experience with BMW of Towson was excellent. From the first phone call to inquire of a vehicle in their inventory, to purchase was unlike any other dealership we had dealt with. We highly recommend this great group of professionals for your vehicle needs.

Lavoi Wilder was AWESOME!! Hes personable, funny, and he made me feel extremely confident with the car buying process. My experience was top-notch, and my entire experience was just as I hoped. Lavoi was fantastic to work with and made what normally is sometimes a dreadful process enjoyable. THANKS AGAIN!!!

After having had bad experiences with BMW service departments previously, I had been going to an unaffiliated mechanic for years. But I had an issue that only the dealer could fix, so I begrudgingly went to BMW Towson. Pleasantly surprised. My service manager, Derrick, was helpful, friendly, and responsive, and I appreciated the 3-minute video they took of my car to explain its issues (and the fact that they didn’t try to sell service I didn’t need; if a certain component was in good shape, they said so). Four stars instead of five because despite scheduling my appointment well in advance, there were no loaners and I was told it was due to a car shortage, although I saw plenty of other customers with them. And my office was outside of their 10-mile Lyft radius, so I had to arrange for alternate transportation, which was frustrating since that’s supposed to be part of what you pay for.

Great service “Yoni” Jonathan is super personable. Easy to talk to and went out of his way to assist me with service, thank you!

Very caring and experienced staff that dealt with us with as much integrity as one might see in the automobile industry. The people were courteous and expeditious at handling our needs.

Jim G did an outstanding job getting me in to have a tire changed that blue after hitting a pothole. I’ve had tire and rim insurance since I bought the car almost 5 years ago. But Jim was the first to explain that the coverage included taking out the scratches on the wheels.

I have been servicing my BMW M3 at BMW of Towson for the last year. I have been very satisfied with the service. Terrence my service adviser has been very helpful and professional. Loner is readily available and I really like the video I receive from the technician showing me the car and the work done.

Good service and absolutely love the pickup and delivery option for service. This service allowed me to not miss any time from work and be at home while they did their work. Carlos is very personable and friendly. Terrence communicates well what’s going on with the process.

Great customer service!!! Treated respectfully.. Worry free

They fixed my issue fast and did not try to sell me on more services.

I am a repeat customer and I have to tell you - driving to Towson is worth the drive! Tyler found me the unicorn- a current year model with low mileage. He was so helpful in running all sorts of numbers for me- he was not pushy- and he kept me in the back of his mind so when the perfect car DID show up in inventory- he had it diverted to Towson for me. Great customer service!

The device representative was MAGNIFICENT. Jim was very pleasant and helpful during my repair. He kept in contact throughout the process.

Clean, fast & friendly. For a Saturday appointment I had no issues getting in & out. They had plenty of refreshments, & the seating area was comfortable. Funny the other dealership tried to charge me for a issues that all X5/X3 have.

Over the top helpful. Beside the normal car selling stuff (taking care of trade in, nice long test drive over different types of roads, full orientation to features too numerous to count, thorough search online for best protection packages) they added new plates to replace non-transferable plates plus by-the-book disposal of old ones so insurance could be canceled, and transfer of EZ pass, which I had totally forgotten. Good catch Alex.

I just moved to the area from DC and am extremely happy with every aspect of the service at Towson of BMW! The video walk through of their inspection was particularly helpful!

I was pleased with the work provided but I was told that the oil change special did not come with the key reset. I was told the oil change with the reset was $104 which I was okay with instead of the special price of $69. Along with the diagnostic for $159. When I got my bill I was charged separate for the oil change and the reset along with the diagnostic. I had to pay $356 which was unexpected and a rip off. I have been to other dealerships and when you bring your car in for the oil change they automatically reset your car all for $100. I will never bring my car to this dealership again. Be aware of this they will try to slide extras on you that other places provide for free

My vehicle had several issues I was unaware of. The service advisor explained in detail the issues and showed me via video what they were. Very much appreciated.

Terrance is awesome to work with. He takes care of me even when I’m assigned to someone else. The mechanics always send me the best videos. Thanks sooo much for all that your team does for me. I truly appreciate everyone.

Towson Service Department is A1 in my book! Working with Jim Gugliette is always a pleasure because he literally takes care of everything. The service is always on time, the customer service rivals Chick-Fil-a, and my car always come back clean as a whistle. Towson BMW is the only place I trust with my BMW.

Jesse Isaacson has been responsive and attentive as I struggle to find the perfect car. Answered every e-mail promptly and helped me pick the perfect vehicle. I would highly recommend anyone who wants a great experience with a knowledge salesperson.

I have received top service from Towson BMW for several years now. They are very responsive and provide good insights but are not pushy. They are accountable for everything they do, and I feel they are very honest.

Derrick and Terrence are the absolute best! It’s always a pleasure to work with them!

Great service. Terrence is extremely professional and attentive to providing quality service. Fantastic experience!

Stafff was very pleasant..worked efficiently and gave understanding info on the problem with my vehicle ..Thank u

Everyone was very helpful, pleasant knowledgeable my car was serviced in one day and returned with a superior wash and vacuum all my concerns were taken care of promptly

Thank you so much for excellent service on my BMW wagon. You all went above and beyond, thanks again especially to Derrick, who took care of all our needs.

Very impressed with knowledge, courtesy, no pressure to buy, very professional yet very personable. Was in & out in a reasonable amount of time. Alex, Jackie & Terry were awesome to work with! Love my new BMW. Thanks guys!

Great customer service. Yoni was very professional and fast on every step of the way.

Aside from friendly and down to earth, the service was quick and smooth. Jim was personable and very efficient in helping us deal with our insurance. The shop itself is always a well oil machine. Repairs were quick, the loaner car was easy to get, and the return and pay process was quick. I would never go anywhere else for our BMW.

The Best customer service came from Derek. He kept me in the loop with consistent updates. He made me feel like I was apart of the family. I received text messages along with phone calls. I was welcome from the time I walked in until the completion of my vehicle. I would recommend this location to all.

Tom in Service was great! Extremely helpful and responsive. I would definitely go back because of him. Also loved the video the shop sent explaining what they were working on and other information about my car.

Very pleased with the speed and efficiency. I have purchased two vehicles from here and will continue. Special thanks to Blake for instant communications and getting me in and out of the dealership in an hour. So thankful for great service and realizing time is valuable.

My experience at this location was terrible. I took my bmw gt to get serviced and the service center agent was very negative from start to finish about my vehicle. I reported him to the gm and was told that the wait for my vehicle would be 2 hours. 3 hours later I returned to the same gentleman to ask him about the status of my vehicle. I was told that my car had not been worked on yet and that everyone was out to lunch. I am very dissatisfied and will not be returning to this location. My time is precious and it was wasted. This has been the worst experience at a BMW dealer.

Great experience today. One year anniversary from production date therefore needed an oil change. Loaner vehicle was ready within minutes. Terrence is a fantastic Advisor. Rich is out on the floor interacting with employees and customers. Good people.

Had an appointment first thing in the morning for what I thought would be a quick reprogram/software update fix. Called back 6 hours later to check on the status and was informed it was in the shop and they were taking a look to figure out the issue hopefully within the hour. Car was ready 3 hours later. Fortunately I was working from home and did not need my car but had I known it would take that long I would have made a later appointment.Issue was completely resolved and they get an overall 4 stars since there was complimentary Lyft service to take me home and back to the service center afterwards. They also put my car through the car wash and it smelled like grape soda afterwards so that was great! Would recommend, but be wary of a long wait.

Went to get my car serviced and Yoni was great! Go see him, you’ll be in good hands.

This was the best and seamless car buying experience Ive had. Tyler was exceptional, knowledgeable, and flexible. I found the car online, live out of state, and was still treated like I walked into the dealership in person. Tyler even took a video walk around of the car and sent it to me. Hands down one of the best. Cant recommend BMW of Towson and Tyler enough.

Jim Gugliette was a lot of help on figuring out my oil link and great customer service. He had amazing knowledge about what the issue could be to my bmw. He made me feel like my car was in good hands and took it to the right place. In addition, Carlos Delcid was super friendly and over the top making me feel welcomed at BMW of Towson. Highly recommend them.

Service was wonderful and very professional from beginning to end!! I dealt with Mr. Terrence Savoy directly, who was extremely fabulous! In addition, the entire team at BMW Towson was terrific. The loaner car made the three day time period doable and convenient! Except for the cost of the service, I am a very satisfied customer!

Car deals the way they are supposed to work out. Many thanks to all!

Great attentive service. Great communication. Great customer service. Jim was outstanding.

Dropped my car off on Sunday. I suspected a tire needed to be replaced. Its now 530 Monday evening and Im still waiting for a TIRE replacement!I would have appreciated being told this morning that they werent going to get it done today. I could have taken the car and bought it back another day

I took my BMW in for service. Blake Dumas was my advisor he was very kind and respectful of my needs explained everything that needed to be done alone with the prices of everything. I was very surprised it didnt cost more. However I am very grateful it was less then what I had anticipated. My vehicle technician was Joe Driscoll he was great as well he sent me a video as to the services he was doing on my vehicle which was very cool to see. I am a very happy customer. Thank you

Back in January I visited the dealership and found a car that was close to what I wanted. I worked with a young, professional salesperson named Alex Goff. There were a few other options I wanted on my car so we left that day knowing that Alex would do a search for a car that could be brought in. It turns out there were none here in the US that had the features I wanted so I went back and Alex took me through the process of ordering the exact car, built to my spec. The wait was about what they promised and Alex sent me updates along the way. It arrived this week so they got it prepped and I took delivery. Overall, a very pleasant and positive experience and I would recommend the dealership, and my salesman, to anyone wanting a new BMW. Well done.

I had an incredibly poor sales experience here. I came to test drive an M4 and had no issues what so ever. My sales person was nice and respectful. They offered to value my car for a trade in to put towards the M4. I gave them info about my car, and my keys for them to take a look to make sure it was in good condition. Fast forward 15 minutes, I am sitting in the dealer and hear my car start up in the parking lot, and then I hear it being revved. I walked out to my car and asked them to please not start my car without my permission, especially by someone I have not met or talked to yet. I understand it is important to look at a car to give it an appropriate value, but it is incredibly disrespectful to get into my car, start it, and start revving it like its some toy. A BMW M dealership of all should understand that owners of nice cars take great care of them, and expect that same care to be given when at a dealership. Its not difficult to ask a simple question like, hey, is it okay if we start the car to make sure it runs fine?. My car isnt a toy to play with and id expect a dealer of this size to understand customers want their cars treated with respect. The only reason I am not leaving a 1 star review is because my salesman was respectful, while the sales manager and team was not.

I appreciate the overall services provided by Levori and Kirk. They know what they are doing and I didn’t feel taken advantage of. They listened to what my needs were and again I am truly appreciative.

I brought car in for all 4 tires having low pressure at once & was told that 1 had a nail & needed replace. Advisor Yoni was very nice and told me tire was covered except for $50 deductible and oil change was also due so I approved both. I did not read details of service statement before signing, which cashier snottily pointed out to me when I balked at her $500+ Bill. BMW had not applied warranty coverage, but even when she fixed that, the bill was still over $200. Why? Because a $100+ “Scope & reset” charge had been added. My bad for not reading details. BMW’s bad for only pointing out select costs and not mentioning other expenses. Was the scope & reset even mandatory? If so - why not tell me?

Derrick my service advisor is awesome and always make sure everything is done well when I bring my car in. Very professional service

Great experience with John, Terry, and Kirk. Highly recommend.

The experience was great! The service representative Terrance was very helpful and answered all the questions I had. Even the video of what was needed for my vehicle was very helpful in making my repair decisions.

Thank you Greg Myers, Service Advisor. Each time I brought my car in, know that I appreciate your customer service, knowledge, time and care with respect to responding to my questions. Today you put the icing on the cake. With sincere appreciation. Blessings to you!

Great customer service . Highly recommend !

Very friendly staff really good service

If you are considering BMW for your next car purchase, I recommend BMW of Towson. I had a good, positive experience from the first day I walked into the showroom, unexpected, and if Tyler is typical of their sales force (I suspect he is), you should too. I went in with a particular model in mind, and was given pointed information, from the first question, thru a test drive, and then thru the ordering process. When I expressed my understanding and basis for certain choices, I got validation without any attempt to up-sell. When the vehicle was delivered it was impressively presented, and within an hour I was on the road.

Upon entering this dealership, the manager came out and introduce me to the sales person John VanBuren. John VanBuren is the guy you want on the sales floor, so professional yet non pushy and the best part, was able to work magic with the numbers for me. THANK YOU JOHN, love the car man. The dealership manager came out and congratulate me before leaving.This place has class and great sales team. From the initial visit to the test drive to finding the right car to sales and finally to driving out my new BMW!!! Thank you John VanBuren on the sales floor, you did a very fine job!

First time buying from BMW Towson and I was impressed by Tyler the salesman. He was persistent but not pushy. He respected my time and every request I made was answered quickly. They had me in and out fast and had the car ready.

Best experience ever. Very professional and knowledgeable. No pressure and Owen and Bo did everything they said they would. I will definitely work with them on my next purchase.

Derrick’s customer service is outstanding.

Purchased a pre-owned car from out of state. Jim Gugliette in service has been amazing to work with.Wouldn’t take my car anywhere else for service.

The staff was kind and patient. Overall, the experience was superb.Alexander Goff provided detailed explanations to all my inquiries. Also, once the transaction was completed, Alex was kind enough to explain how some of the software features could be access as well as some basic configurations.Definitely would recommend.

Great experience. Will definitely consider doing business again.

Other than spelling my first name wrong, they did a great job and completed the work very quickly and kept me apprised of the status of the car and expected timing.

Tyler did a great job. He gave me all the information I needed without being pushy. I appreciated his straightforwardness. He represented BMW of Towson well. Love the car!

John VanBuren is extremely helpful and knowledgeable. He answered all my questions, and walked me through a number of leasing options in order to find one that felt right for my particular needs and circumstance. I highly recommend leasing through BMW Towson. And I highly recommend talking to John if you’re in the market for a new vehicle.

Fast, professional, affordable and reliable. Can’t ask for more from a service department.

Great customer service and very knowledgeable service technician!

Jesse was amazing! Very informative and great environment! Everything about the experience was pleasant!

Great customer service from arrival to departure.

This was first time ever going to get my vehicle serviced since I bought it. Didn’t know what to expect, but as I walked through the door I was greeted by a energetic staff member and helped right away! I was given the specifics of everything that needed to be done to my vehicle and put into a courtesy vehicle for the day.Overall excellent experience and costumer service. I’m glad I chose BMW of Towson and will continue going there.

The best service and advisors I have encountered.

Amazing experience! Tyler and Larry were amazing to deal with. Process was super smooth as this is the 2nd purchase from Towson bmw

Had my air bags replaced after a long absence from Baltimore.Everyone was very nice and expedient.Thanks!

Terrence in the service department is excellent.

We had amazing experience with Alex Goff from start to finish, great costumer service, very patient, answered and explained many questions I had, quick response, showed great knowledge about car, showed us few very cool features about 2021 X6 that I was unaware, I did a lot of reading and search about this model, I am not new with luxury cars and its features, but I could clearly feel and see Alex was willing to show my husband and I all of the features car has to offer which was nice to see ...Car was already ready prior our arrival, paperwork was easy and quick .He is Great Asset to BMW and manager should be very happy and grateful to have such great sales person as Alex working in this Location!Thank you Alex and I am very excited about my purchase and so far this car exceeding my expectations . I was very scared at first to change Mercedes to BMW after 15 years being loyal costumer but hopefully I will be a long term client for BMW as well ..Thank you !!!

Everyone was very courteous. But I don’t understand why an oil change took two hours and cost $250. I could have gone to Jiffy live for half the price and a half hour wait. I would have missed the comfy surroundings sure. But it would have been a fair trade.

Derrick is AWESOME. Hes personable, funny, and he makes you feel confident that your vehicle is in good hands. I used to get my vehicle serviced at another location not affiliated with this one. The service department had no personality. You were just a number. This dealership adds a personal touch to everything. From the parts department to the service guys. Ive always been beyond pleased.

Still waiting on my car. This rating is actually for the customer lounge...its terrible! BMW can do better. Only powdered creamer for the coffee, exactly one flavor of tea bag in a box that has 8 slots, and a scarcely stocked fridge with generic water and canned sodas...and I dont drink soda. BMW can do better!

Everyone here is so great! Derrick (Edwards) was so nice and helped me take care of mystery alerts and sensor warnings on my i3. He worked around my schedule and, within 48 hrs of my appointment, I had my car back. I was also provided with a loaner while they diagnosed and serviced my vehicle. The loaner desk staff were amazing and very cordial (at both pick up and drop off), and paying/picking up my car was so easy. I loved the use of texting and emailing me updates. It was so helpful. They also sent me video footage of the inspection and diagnosis process. Basically, I knew I was in good hands from start to finish. Love these guys!!! I am new to the Towson area, so this is my first time using this location. My previous dealership (I’ll just say it’s in the DC-Metro area) was not nearly as amazing!! I mean, they were good and nice enough, but the Towson team provides a whole new level of service and support. I will definitely be back — for any future car maintenance AND to purchase my next vehicle!!

Superb service department! Tom Wolff is a great Service Advisor. My M2 rarely needs servicing, but Tom always knows who I am and how much I love this car. Great service keeps me as BMW of Towson customer.