Your prescription is never ready when they say it is ... today I called 2 times to confirm it was fone. At 1130 I was told 30 min. Got a text the scripts were ready. So I went at 230. It was not dat all done and was told to come back in an hour. After this being 2 days back and forth for this script....I called to speak to a pharmacy manager..but no manager in. But the girl then tells me. Oh. They are ready now we pro essed them right after you left because you said you called several time. I said are you kidding me?!??! I waited in line 45 minutes for you to tell me come back in an hour when they should have been done.... I drive out of line and now they are.. I even asked if youd like me to wait at the window and was told no youre too busy.. I said can someone now bring them out. I do not have time to wait another 45 min in line. She says so come in to get then. Prescriptions are because I am covid positive..I cannot come in. She cared less about my wasted time. Or the fact I am too ill for these games. This seems to be an every month occurrence even with my regular scripts. Walgreens will now have my business.

Extreme and excessive hold times. Even as a prescriber we cannot get ahold of anyone by phone! Hire more staff or get a better manager, whatever the issue is! I feel sorry for patients who have to use this pharmacy.😩

If I could give this a negative 10 stars I would! This is what they mean when talking about businesses within poverty areas. They legit do not care. I should have looked at reviews before requesting my urgent prescription to be sent to this pharmacy.... 3 hours after it was called in I went up there and was told it would be ready in a few HOURS!!?? And seriously was rude with me for asking why. Like what... since when does it take that long? Then when called 2 hours after that...guess what? On hold for 35 minutes!!!! I happen to look up reviews and realize this isnt a mistake. Its ignorance. No wonder listed for 24 hours cause you legit need that long to fill one prescription.

Waited on hold to speak to someone in the pharmacy for over 20 mins!!! I had a patient call me who said that this CVS refused to sell her a diabetic glucose meter without a prescription, even though she was paying cash. Called the pharmacy to let them know she had a prescription and didnt even get to speak to anyone for over 20 mins! Poor customer service.

Shoutout to DAVID the store manager who helped me in my desperate search for the Frankenstein Hello Kitty Greeter. I had called several stores including corporate but David was by far THE MOST HELPFUL CVS EMPLOYEE. I gave him the item number, he searched Ohio, Michigan, and even Chicago. It was his search that provided me with a store in California who had them in stock. My daughter was able to purchase one within an hour. I AM FOREVER GRATEFUL TO YOU DAVID. It means so much to my daughter. THANK YOU ☺️

I try to give people the benefit of the doubt, but my word this is the worst pharmacy ive ever encountered! Super long wait time in drive thru, super long wait inside, constantly not having scripts filled when they say they are filled, and if you call for questions prepare to wait for an hour. If youre looking to waste your time, then 5 stars, this is your place.

Hire more pharm techs. Seriously. Some people cant call in their prescriptions or have them delivered. Theres constantly a wait to even just ask to have my prescriptions refilled. Stop being cheap and hire more staff.

Pharmacy staff does not communicate at all. These people do not care about you at all. Cant be bothered to call and tell you the employee you dropped your scripts of with doesnt know how to do their job and now Im days behind on the medications I need to eat a meal without vomiting. Your better off using meijer or Kroger.

Dropped my script off Thursday and was told it would be ready in an hour. I go back 2 1/2 hours later to be told it would be great the next day...ooook I call the automated line Friday and it said it would be ready by 3:30. I signed up, via automated line, to receive a text when my order was ready... well here it is SATURDAY and I still havent received a text. I tried calling the store to speak to a Pharmacist and was on hold for 10 minutes and no one came on. Im over it. Im going to pick up my prescription request and take it elsewhere! TERRIBLE PHARMACY!

They NEVER answer the phone. Waiting in line is a real problem. 3 and 4 techs/cashiers standing in a group chatting about where they are going when they get off work. Prices are NOT matched from other pharmacies. I have 2 scripts that at $30 & $40 higher here.

Terrible place to fill your prescription. Weekday people tell you one thing. Weekend people tell you a different story. Call in prescription line is different than what anyone in pharmacy tells you.SMH....

I get they’re busy. I get it. We need another 24 hour pharmacy in the city. But, a 48 hour turn over time for something as simple as birth control is insane. The automated refill system told me Friday, 6 PM, then Saturday at 3 AM, then I went up there today, Sunday, and they told me 30 minutes. It’s been 2 hours. I still don’t have it. This really isn’t something I can just skip and not take. What if it was something important? Like an antibiotic?? This is insane. They need more staff and we need another 24 hour pharmacy.

CVS is our prescription provider for work. We are forced to constantly wait an hour or more every time we have to pick up a script

The wait is too long!! At this point ask people to pull over and bring their meds out to the car. Average wait time is 35-40 minutes day/evening/night. I also suggest having the the second drive thru fixed. The staff seems unfriendly and rude at times. The lady I had today was nice.

Pharmacy is nothing but lazy lowlifes sat on phone for over an hr and a half and still no answer, in person they are just as slow they need to fire and revamp the entire staff

Friendly workers and very helpful they try to get you in and out quickly

Horrible customer service. I had a complaint to make about an employee in the pharmacy and the manager came over and made it worse. No regard for my complaints. Even refused to hand me my prescriptions until I responded to her as if I was her child. Madeline and Raelyn should be terminated from the Monroe location. The experience I had today was unbelievable.

The staff are nice, but corporate needs to hire more people they’re severely understaffed. They don’t answer their phones because they’re literally being stretched thin. Frustrating but not their fault so what can you do

Drive through line takes forever! Its suppose to be quick and efficient but always takes forever! 3 cars expect to be on line 10+ minutes.....

If you have to speak to someone, be prepared to sit on hold for AT LEAST 10+ minutes (assuming they answer at all). If you need it mailed, theres a 50/50 chance (after they say they will) that they wont and itll just sit there.

Rite Aid across the street is better. CVS takes forever and you are always waiting around. And I went to them to refill my prescription and they said it would be done same day. Its been 2 days and I havent heard anything and no one wants to answer their phone. Never had this problem across the street.

Without fail, it takes a half hour minimum to get through to anyone via phone in the pharmacy. A lot of times literally clean hour or moreCVS is failing these employees who are overworked to the extreme. CVS is failing their customers

Quick in and out with plenty of parking!

I used to go there for prenatal vitamins. The order was requested on jan 13, they said they will refill. However when i went to the store on jan22, they said the vitamins are out of stock. They didnt tell when will i get it. I again called the following day and their behavior was rude, they asked to wait,,,, pretty unexpected

Unhelpful staff. Pretty much anyone incompetent can work here.

Extremely slow takes hours to get a script fill, I have waited days for scripts they normally dont answer phones or if they do your treated rudely. Dropped of script for medicine doctor wanted started right away, pharmacy said it wont be ready for 3 to 4 hours. When my insurance paid for rite aid I never waited over 15 minutes

First I would like to say that the pharmacists are very nice and professional. But the pharmacy technicians three of which are very rude. The one that takes calls during the day exceptionally rude. They shouldnt have customer or patient contact. I had three medication errors in the past 12 months which I didnt discover until I got home. Had to make extra trips. And one time I was shorted 90 pills. They refuse to believe it I had to pay for a full new prescription. There should be no errors in Pharmacy let alone three errors on one account within 12 months unacceptable and there should have been at least two incident reports and Im not sure that thats even happened. We are made to use this Pharmacy by our company.

They are okay. Some pharmacy techs are more rude than others but I have been on hold waiting for someone to take my call for 50 minutes now..Edit: Stayed on hold for 1.5hrs. Decided to hang up and call again, on hold for 30 min and someone picked up, didnt say anything, and hung up.

Happy to see that they were open on 12/25/2018. Along with some other stores and Fast Food Restaurants. Some people need stores and restaurants to be open when they get off work.Keep up the good work!

Worst pharmacy ever. The drive through window guy is incompetent. I go to the pharmacy yesterday, get home and realize 2 of my scripts were missing. I called, they apologize that he never told me then assured me they would both be back in stock by the next day. The next day I go back, they only have 1 of the 2 and can’t give me an answer on when my other will be in. They also wouldn’t help me transfer it else where so I can actually get it as I need this prescription. VERY UNACCEPTABLE!!

I called the pharmacy to see if they could transfer my script to this location. Not only was the person that answered the phone super rude every question he asked me when I went to answer he’d cut me off in the middle of talking then ask me to repeat my answer.... no wonder people don’t deal with that store they are extremely rude and ghetto. He didn’t give his name or I would have definitely mentioned it in this bad review.

Worst pharmacy staff is rude and not helpful at all. Will find another pharmacy !!!

Always very helpful in the Pharmacy and the store. Store manager always greets you if he is working.

Wish I could give this dump 0 stars. I left my prescription at the pharmacy. It wasnt for anything complicated. The pharmacist told me it would take 2 hours to prepare my medicine. I left and came back more than 2 hours later. They then told me they would need another 20 minutes to fill my prescription. They feel nothing about wasting other peoples time. I would strongly suggest going elsewhere

Pharmacy is horrible have to wait 40plus minutes on hold but my work picked this pharmacy so I have to use it otherwise I would never return. I suspect they have multiple agreements like this otherwise their awful customer service would likely get them out of business

Only slightly better than not getting medications at all.

Usually when I call after hrs theres is a concerned caring male pharmacist that answers my question but not just now. She was rude chewing in my ear and wasnt helpful at all. No one wants you to change their prescription dosage lady I just didnt want to spend the night in the ER for something I could of handled at home. I cant wait until they open up another 24 hr pharmacy so I dont have to speak to this c*nt ever again.

Nice pharmacy staff..

Had ear infection and they had my medicine ready in 15 minutes of me and my mom arriving. You don’t know how happy me and my mom was.

The consistent high volume of prescriptions seems to overwhelm the pharmacists on a regular basis, leading to slow service, poor customer service, and obvious anxiety among the pharmacy staff. Ive had a mixture of good and bad customer service, but I would say bad overall (definitely depends on the employee). CVS should not have taken on the Promedica prescriptions if they were not capable of managing the new load. I enjoyed the 24 hour convenience of the pharmacy, but the terrible service and ridiculously overpriced prescriptions is no longer worth it anymore. I highly recommend the Rite Aid pharmacy on Monroe St. They give my dog a treat every time I pick up a prescription and went out of their way to find me the best Rx coupon possible while I was renewing my medical insurance. Do not put anymore stress on the overworked staff at CVS.

I have never had an issue with the pharmacy here until yesterday. Catherines answered the phone when I called and was SO rude I am considering changing. Sad thing is she is a student graduating in May. God help wherever she ends up working.

Most helpful and kind pharmacists and techs.

Dont use this pharmacy even the manager Tiffany Brose was rude. I am desling with a child with a terminal illness. Tiffany Failed to run my insurance 3 times.Two weeks I had been back and forth at the store. Then Tiffany told me I was committing insurance fraud. The insurance company had to call with me on the line and force CVS to run it. When I went to pick up the medication I wad told it was out of stock. Then someone found it on a shelf.I had been a customer for years. Dealt with the poor attitude s for years. I will never you this pharmacy and I suggest no one should. Just read all the other reviews as well.

I am waiting over 20 minutes to answer my call but still no body answer 😕

The pharmacist named catherine/katherine, is the most unprofessional professional ive ever spoken too..unbelievable!

Agreed staff is very rude! Pharmacy tech Kathryn needs better people skills

Always been good to me, and easily transfer my prescriptions from state to state.

Phone staff is extremely rude. Long waits with rude staff EVERYTIME! I had to switch my prescriptions to CVS from Krogers due to insurance change. It has been a terrible experience

Ive been waiting in the drive through for a half hour to pick up a prescription for antibiotics. One lane open. Are they filling prescriptions while people wait in line? Crazy!

Absolutely freaking terrible, every CVS before I moved out here was great. You would think they are extremely short handed but there’s usually a ton of people back there looking incompetent and confused. Actually probably going to fight with our international union for allowing our perscription benefits to switch to CVS which was something I was excited about but this store is the only 24 hr one by me and they are all a joke. I’ve had people not speaking fluid English in the drive through and say there just 3 cars back for at least a half hour. Then another atrocious time was similar and waited for ever to have a woman who was wiping her nose on her hands and handling all my stuff and change, so unprofessional and disgusting. I’ve been in the store and in line for close to an hour. A whole isle down long and wrapped down the side to side isle. It wasn’t moving and you could tell the person was incompetent. Other CVS’s would call to a supervisor to come back and assist, not this one. Incompetence ALWAYS!!!!!! Now it’d be one thing if it was just this winter because we’ve had a bad winter in the area health wise this year but no it’s been the whole 2 years since I moved out here!!!! I’ve got heart issues and been so pissed off with people at this store I’ve had chest pains leaving. No where else, no other business, just this place!!!!

I obviously forgot why I dont use their pharmacy. Too bad I have to give one star, as its too generous. Overall, the pharmacy staff is rude, obviously no one is doing anything about it. I guess we the customers have to find a new pharmacy who values their customers. Boo hoo CVS pharmacy! Do better!!!!!👎🏾👎🏾👎🏾

Staff is friendly, helpful . Cvs app gives good discounts. Its worth having . Management will not clean parking lot, it seems, no matter what .Landscape is trashed, matted Pile of leaves near front door garbage can since last fall.Sidewalk littered. More folk need to tell them about this

This CVS is unimaginably terrible. If I could give 0 or negative stars, I would. The customer service was horrendous. I went here because I needed a 24 hour pharmacy, now I wish I had waited. It took nearly an hour to run my 2 scripts through insurance. I received only one script, that had not been run through insurance. When I tried to remedy this on the phone later, I waited on hold for 20 minutes only to be told that they could not, or would not transfer it to my pharmacy. I will happily never return to CVS again.

This is the worst job location I have ever experienced. Management was rude, pushy, and did not allow room for their employees to have other priorities in life. I WOULD NOT RECOMMEND THIS JOB TO MY WORST ENEMY.

DO NOT USE THIS PHARMACY!!!I wish I could give this pharmacy ZERO stars.Extremely rude staff, pharmacists that are incredibly unprofessional (seeing the other reviews, this is not an isolated incident), and unwilling to assist a customer.Save yourself the hassle and go to CVS in Target at 5225 Monroe Street.Will NEVER go back to this pharmacy.

Apparently its a fire fire hazard to wait in the drive throw window waiting for medication.... New one too me. And of course this is my only option to get medication for my sick child this late. I also have to repeat information serveral times.

They never have my prescription ready, even when I call before I go over and ask them if my prescription is there. Then they get nasty with the customer when they are upset that they have to make another trip. They dont contact you when they do have prescriptions ready for you, even if you give them your cell phone (and they have an automated system that is supposed to call you when they have prescriptions ready for pick-up.) The staff is slow and then they are rude on top of it. Almost EVERY prescription I have needed filled in the past two months has been wrong, whether it was faxed over to them, or whether it was delivered to them on a paper prescription. Then they have the audacity to say that the mistakes arent their mistakes.

Pharmacy Staff is very rude. The older Asian pharmacist will treat you with a high amount of disrespect.

Great staff and courteous. Really polite and very knowledgeable.

Staff is always great and they have a good selection of merchandise.Pharmacists can be iffy. Have had great and terrible dealing with them, mostly lack of personality.

Cvs is part of promedica who’s is normal for them no service staff rude and unhelpful just recieved a letter of manditoty scrips have to be filled at cvs that’s the only way to keep costumers by force great operation

Treats Paramount patients as outsourced. Acted like Im an addict because I take narcotics(even though I dont, bc the techs there arent educated enough to know what lisdexamphetamine is. Its Vyvanse; which is a stimulant).Reluctantly transferredy Welbutrin over there d/t preferred Rx stipulations on my insurance.A week after the request and they have no record. They offered to fax the doctor. I said Id just had it sent to Rite Aid and wanted it transferred. They said well its probably expired is all. I said I hadnt had it filled so how could it be out of fills. She said shed give me a call tomorrow, and thats after I said Id been off for a few days already.They literally dont care about their patients, and most of the staff are regularly rude and condescending. If I could get all my pills elseware I wouldnt even bother writing this...

The people there are helpful and friendly and will always look in the back to check on products. Also a super hot Australian girl works there, so thats an added bonus.

Pharmacy staff was so rude. Tried to make me feel like I was asking them to commit fraud just trying to get my kids epipen prescription filled. Will never go there ever again. So horrible.

Pharmacy is horrible, nothing is ever filled when they say it will be. Their favorite trick is to keep having you get back in line through the drive through. Every month I go through hell dealing with them. If my insurance company and they store werent owned by the same company, I would switch. I am sitting in the parking lot now waiting for a prescription that was supposed to be automatically filled this morning. I was here over an hour yesterday waiting for it, the 3rd trip through the drive through, they decided to tell me it couldnt be filled until today and they would do it automatically. Called after work, still not done. This place drives me insane.

Doesnt accept use of Google wallet or NFC based payments, because they are pushing their own insecure payment system that leaves you to pay fraudulent charges. Will not shop here again because of their anticompetitive behavior. Also, its best to just go across the street to a local pharmacy thats friendly, and has been there for years.

Was told theyd have prescriptions ready in 30 minutes and Ive been waiting an hour and a half.

Refused to accept a government issued DoD active duty military ID to purchase OTC cold medicine for my wife and I. We just drove in from Norfolk, VA to visit family. This being the only 24 hr pharmacy near where we’re staying. I have a Michigan driver’s license, but it expired a few months back. The manager on duty said that the pharmacist makes the rules, not anyone in the store. All this because they said they haven’t seen an ID “like that one” and didn’t know how to input my information. Filing a formal complaint with their corporate office tomorrow. This is unacceptable. One star is valid, as the associate stocking shelves was very kind and helped me find some apple cider vinegar. The rest of them evidently need training.

Great place and people. Dont seem to have my medication at any locations. They need to find a way to keep it stocked up.

If I could give this location a negative 5 stars I would. This location is a joke. Don’t go here if you want your insurance or address protected. The staff here allowed someone to fill prescriptions using my 21 month old son profile and insurance. Was even told they verified the address by repeating it to whom ever used my sons information. Funny thing is, I received the txt that a scrip was ready for pickup. And when I called them to let them know they were committing fraud they told me there was nothing they could do about and it was my and my insurances fault for not catching it. I live about 3 hours away from this pharmacy. This place is a joke.

Generally speaking I have no problem with the chain but this pharmacy is unprofessional and dishonest. On my way home from the ER 2 nights ago I dropped off 3 scripts to treat a bad case of influenza A. Early the next morning i called to see about delivery the lady supposedly checked and then promised they would go out that day, also giving me a timeframe to expect them. The timeframe was late in the afternoon. When that time had elapsed i called again to doublecheck they were still coming. The lady supposedly checked then got back on the line and yes my meds were still out the driver was running behind. A few more hours passed so i called again feeling desperate because my symptoms were so bad. The man i spoke to told me they were filling my scripts now and theyd be delivered late afternoon the next day. I explained to them how sick i was and he was dismissive. So i took some time to calm down and called back asking to speak to a manager. The best remedy they offered was to ask the driver if they could please drop my script first on the route but even then Id still have to wait until late afternoon. And they couldnt promise that the driver would do that. I have been getting continuously sicker this whole time. So finally this morning I called my insurance company they said they would try to send me a cab on short notice but no promises. The result? Unnecessary pain and suffering due to incompetence and dishonesty. Never going back. I really hope some drastic changes are made there soon because screwing around with peoples medical needs is potentially dangerous.

Worst! 2nd drive thru has been down for at least 6 months. Manager should be on the phone barking at corporate. They are swamped now because of taking over Promedica clients. Rude and unhelpful.

I wish I could give a negative 👎 review. I’m am new to Toledo Ohio!!!! Since i am a complicated med fill I was overly patient with them . They after a week and standing in the store 2 different times for over and 1/2 hour each time not only did they not get the job done ✅ they were not able to fill my next month scripted even though the text messaged me they were done ✅ 48 hours later when I moved my scripts to Monroe pharmacy Matt manager proclaimed they were all filled I’m not using them again they told m the only cvs in Toledo that had my meds of 30 years was several townships over. 🗣👵🙅‍♀️🤦‍♀️

Its nice to have a place close by to get essentials when youre sick.

The pharmacist and staff are rude, the worst EVER..and ive tried on 3 separate occasions..EVERY time they were rude. The mgr of the store has NO control of employees and its a shame! This is the only 1 in Toledo and it is the worst!

The people who work in the pharmacy generally have a bad attitude, not friendly at all, and make you feel as though you are an inconvenience. I have used this pharmacy due to its location, but Ill be switching to a different one.

Very happy good time. Super smooth buy for Cody

Pharmacy was horrible.. Very slow. Felt like I was bothering them.

Great store and staff. Wat you would expect for a national chain

CVS is awful. This one is no different than the others, they do not care at all about the customers and have no respect

The staff is very rude and unprofessional...Makes errors in dispensing medications. Blamed customer for giving 30 pills instead of 90. The head pharmacist was very cooperative in correcting the mistake. My thanks goes out to him.

Pharmacy is fantastic and has caring knowledgeable staff. The wait times can be a bit long, especially at peak hours.

I hope they rethink their procedure for getting the flu shot

The problem with this pharmacy is there arent enough people working there. This is a busy location and to wait 40 minutes for a flu shot is ridiculous. Time to hire up guys, (more pharmacists and counter) your time is not worth more than my time.

Worst Cvs around and is completely 24/7 for pharmacy which is nice

Pharmacy staff is awful

Love this place!

This place needs shut down. Very rude do not have orders ready. You have to complain to get anything done. Nobody has a clue whats going on.

Pharmacy staff is extremely rude and unhelpful. Also CVS is way overpriced I dont know why anyone would shop at this dump.

Great service

Waited in line for the Drive Thru Pharmacy for 25 minutes terrible customer service I have an idea hire more staff

Pharmacy drive thru is severely understaffed!

Rude & unhelpful staff.

Staff is very friendly

One location in TOLEDO, that BULLSHIT !

Expensive