Years ago Best Buy had clueless, helpless, useless staff.Then they got new management and the knowledge of the sales staff greatly improved.I guess we can blame it on COVID, but they went back to clueless, helpless, useless.I had a question about a color laser printer after waiting 10 minutes for Anyone to show up in the department. Finally someone showed up and waited on two people who just arrived.It got worse from there.Conclusion: they went back to poor management AND no training.

Patricio was super helpful with our search for a washer and dryer! Never left us with unanswered questions and was super cordial! Hes the best! I am glad we drove to Thousand Oaks! It was well worth it!

It is a good place to find anything you need from electronics and beyond. We went to look for a remote control and we found what we needed.. The staff 2as great and helpful. The store was pretty busy but everybody did a good job.

Came in for a warranty for a device they no longer carry in store and I was told that a manager would have to help me, I was told to wait for the manager Amber. I had to stand around for 55 minutes while the entire time I noticed one of the Best Buy employees were standing around the front of the store while on their cell phone. I noticed after being on their phone for 55 minutes they started to walk over to me and introduce themselves as Amber the Manager. I cannot believe the level of disrespect I received as a customer while for the entire 55 minutes of me waiting for Amber, she was on her cell phone the entire time. I waited around for almost an hour while Amber was on her cell phone and I ended up being told to call the 1800 Best Buy number, I will never come back to this store!

Dont waste your time with curbside pickup! Arrived this morning within 2 minutes of the store opening and waited 20 minutes in my car before finally going inside to collect my purchases. They were in no rush to help me and were unapologetic for their lack of service. They should not advertise curbside pickup if they are unwilling to dedicate at least one employee to fulfilling orders.

Had the headphones I needed and the staff was helpful I hling me chose the correct one for my budget and needs.

Great service Blueshirts really know there stuff! Definitely will return.

Easy online ordering process. Went to pick up in store and they said go around for curb side pickup. Not a huge deal but why not just say so on the website?Poor selection of phone cases and screen covers for Motorola phones

Had floor model but dishwasher not in stock.Good employee showed me laptops, but not ready yet.

Long story short I needed a new. Computer ASAP. I checked online and the Best Buy website allowed me to search what was in stock. Low and behold the item was in stock. The guy who worked in the department was with another customer, so I went to the cashier who was able to answer some questions I had. The item works. I was more satisfied than I thought I would be. Thank goodness for brick and mortar for those emergencies and urgent situations. I like how I was actually able to search online ahead of time to know if the product was in stock and it turned out to be true.

Great selection of electronics and audio. Computer area staffed by knowledgeable and helpful staff. No one pushed a specific product or class of product, but explained the pros and cons of each. Would recommend if you are undecided on a specific type or price range.

Was in desperate need for some headphones so I figured I’d go to Best Buy. I asked an employee in the mobile department by the name of Casey. I told him I wanted to spend under $50 on a nice pair of headphones that were cable and not wireless. He showed me the Sony Extra Bass Headphones and they rocked! These are the type of employees who make shopping at Best Buy awesome! I’d rather come here any day then shop online due to the customer service. Thank you again Casey for your help! Keep up the great work!

The tech guys were super helpful in finding me the right gadgets based on my specs and requirement. Super happy 🤸

This is the tech persons toy store! Love all the options they carry

Always have the right technical answers I need to find my Electronic needs .

A review of best buy is always the same. There are NEVER EVER any sales people around. Its crazy. I literally walked the whole store yesterday and couldnt find anyone. Had to go to cashier to find a sales person.

Neatly kept and well organized store, even compared to other Best Buys. Staff was prompt, polite, and helpful.

BEWARE!!!! Dont buy a Geek Squad membership. They broke my computer and sent me blank Best Buy gift cards, and Best Buy wont honor any mistakes that their Geek Squad breaks, or gives for compensation. I paid a lot for membership and thought I was a loyal Best Buy consumer buying printer and all from them, but they dont honor anything. They send you to 800 numbers and take no responsibility. Dont buy anything from them and dont buy their membership.

We had gone to other Best Buys didnt get the service we were hoping for but at Thousand Oaks Best Buy a wonderful woman offered to help us out and helped my partner to order a speaker which by the way sounds very very nice. It wasnt even the one he wanted due to the others being sold out through out the stores. We are extremely happy with the purchase and are very greatful for her service definately earned 5 stars would give more if i could:)

Been going here for years! Got my prebuilt CyberPowerPC here and it works great

I bought a Keurig Coffee machine at Best Buy on August 3, 2021. I bought it here, because I always liked the service at Best Buy. Unfortunately, my coffee machine stopped working today. I still had the box and receipt. I went to return it August 19th, but I was told i was over on the return policy by 1 day!!!Buyers beware!!! Best Buy has a 14-15 day policy.Best Buy is selling extended warranties instead of taking care of their loyal customers.Buyers Beware!!! This turned out to be the Worst Buy!!!Management is young and lack empathy.Go elsewhere!

This location has it going for them! The security guard was the best part of my visit, helping us get to exactly where we need to go while having some friendly and fun conversation upon entering. They do have masks if you forget yours when you come. We found exactly what we needed but the price was $15 more than on Amazon so we did leave empty-handed. We were frequently helped by the staff and overall enjoyed our experience.

The service at Best buy a lot of the times is not that great. In some other locations it has been better. I know its a good store but sometimes theyre always busy they dont seem to care too much if youre are there waiting.

Guys in mobile devices were amazingly helpful geeks!

Great TV selection. Great staff.

Best Buy has refused to honor a purchase made by my daughter on line. Her account was compromised and the item delivered to someone in Texas. Best Buy blames my daughter for allowing her account to be compromised but we never received an alert of a logon from a different computer and clearly Best Buy did not verify the credit card used for the purchase on pick-up. Best Buy staff have all fully understood our case and have done their best to help. Its a shame corporate simply sends the same form email denying responsibility. If Best Buy wants to do the right thing the Breeze Case number is 259 667 241

I still love the old fashioned retail store experience

Thank you John at the Thousand Oaks store always greets you with a smile and very helpful, it’s gray to see someone that takes proud in what they do. Keep up the awesome work young man.

Sales person took us right to the item we needed. In and out of the store in 5 minutes. We needed a Cell phone holder that attached to the windshield. We are traveling

Yep, good deals, good electronics, good help. Good place to go.

Store was clean. Their inventory was minimum. 2nd time Ive been there and bought nothing because they shouldve had what I needed and didnt. Went to cost co and Amazon for what I needed. Prices were better also even though I had to wait for ink from Amazon.

If you are facing the store the curbside pickup is around the corner to the right side. I sat outside for 15 minutes till I realized where I had to go. Needs signage at the front door. Otherwise, if you are going to the correct spot, you get your stuff instantly.

Went in at 11:10 am. Waited 15minutes to try to get help. No help. Went to front counter asking for a sales associate. Told will get one asap. Waited another 10 minutes nothing and no one wanted to make eye contact. Best buy spends hundreds of thousands on advertising and hires $15 per hour stealth helpers forcing us to go to the internet in stead of supporting our local stores . And thats exactly what Ill do. But not best buys site.

Sad to say I was very disappointed with this location. I had a return today for a product that i had no use for so I wanted to return it. The young man at the cashier wasnt very welcoming and i felt as i needed to build a relationship with him instead of him with me. I didnt get a warm welcoming or any sort of comfort of returning an item. I just wanted to get iut of there asap! I was looking forward to purchasing a new Fridge for my new home, but i couldnt be there another minute. I dont want to get this young man in trouble, but just a quick couching to improve his customer service..young man with tattoos long ear length black hair, split in the center very slim. Thank you for your time.

Very clean air m store

Place has changed alot since I worked there a decade ago. Staff were friendly and helpful. Everyone in masks. I wish they had a sign saying online pick ups were also now on the side of building at the install bay but I ended up buying a gift card for someone so it worked out.

I mean, with Frys out of business... were in big trouble when it comes to local electronics store options. Best Buy has just the worst quality house brand JUNK (have literally had cables just fall apart in my hands like wet tissue paper), and their prices for name brand stuff are not competitive with Costco and various online sources. Guess we now have to be much more careful to plan ahead and do all shopping in a window that allows for delivery.

Had me on hold for 2 hours and lacked any competency to scheduling a repair appointment. Shameful Best Buy! Shame on you!

Had some bright and helpful folks here today that got me back to work really fast. We all need to shop a bit more in store and less online or these places will disappear. Good selection for most of your electronic needs, check em out.

Staff were friendly and there was no line at checkout so I was able to get what I needed very quickly.

Pacific Sales guy needs to go thru customer service school! Picks and chooses who he wants to help first based on the product expense. We were looking for a exhaust hood on the lower side ($500) and he started helping someone else who came on after us and rudely whispered back and forth with the guy. Not ever going there for anything related to Pacific Sales. Go to Lowes! Cheaper and better customer service!

Love this store has everything I need. The line might be a long wait to check out.. But still a.fun store to explore.

The Best Buy experience is hit or miss. Sometimes you get an employee thats really kind and helpful, but sometimes you get somebody who just doesnt seem to care.

Great store and staff. Geek squad rule.

Unfortunately not the greatest customer service. I have to look for help. Its as though they dont want to sell anything. I grew up going to this store. This is so sad...

Recently bought a TV and a printer. Staff was knowledgeable about the products and helped significantly in my decision making. The price guarantee saved me serious $$. Made my purchase at lowest price available any where, great staff and interest free financing to boot. Happy camper!

This was the biggest waste of time. My fan on my laptop isnt working. I called. It was3 days for an appointment. Then I was told I had to purchase a $200. Geek squad for a $40 fan. I asked on the phone about costs and wasnt told about that. Not only did I not do it I bought a new one at Costco with a 2 year customer support.

Im just glad stores like this havent succumb to the pandemic. Its so great to be able to get things immediately.

Everything was top notch except a slight delay in waiting for a Home Entertainment clerk.

Excellent place with friendly customer service.

Everyone at this store was very helpful, everyone I walked by asked if I need help. They had exactly when I needed. They even had keyboards laying out to test.

Took awhile for a salesperson to show up.but when showed up she was helpful. Spent a couple of hundred dollars was ready to leave.. Turned out ok

One of my favorite places to visit when I need certain electronics or when Im in the area just to browse. Places is well kept and people are friendly. Bathrooms are always clean enough. Good selection and good prices.

Friendly and helpful staffs..went in to buy fitbits..end up buying more stuffs.

Great place also for ewaste dropoffs.

Horrible experience. Went in looking for an iPad and was not sure between the iPad Pro 11 inch or the iPad Air 10.9 inch. Was looking for cellular version but didn’t have it in stock so with the recommendation and knowledge Eric Chin the assistant manager provided i decided to go with a wifi version of the iPad air. I chose that one because it was cheaper and also newer and better processor than the iPad Pro, eric was great the whole way but i could tell he wanted to get me into the iPad pro, assuming because it was more expensive. I chose the iPad Air and got a case and total was supposed to be $1050 including case. It’s my fault for not double checking the receipt before leaving but I took the word of someone who was an assistant manager and a 15 year employee that I would walk out with the device i wanted and after being there for an hour I wanted to go home already. I went home and checked the receipt and noticed the price was more expensive than what was discussed and also noticed that it was the wrong device! I wanted the iPad air but was given the iPad Pro instead! The one that Eric Chin was trying to push the whole time. I went back to return and when i walked in Eric was there and he immediately asked what happened and I told him he gave me the wrong device and he said “sorry it was a mistake” I understand mistakes happen nobody is perfect but i believe this was not a mistake because he gave me an iPad Pro device and an iPad Pro keyboard case. Both different than what I wanted. If it was a mistake both products would be different, but he gave me both of the wrong product. He also made someone else take care of me and immediately walked away after I said I wanted to return it. Very upsetting and disappointing. Wasted time for something that I wanted to purchase just for someone to give me the wrong product with them thinking I wouldn’t notice.

Twice now we have been to this location and had the same sales member help us. We help take care of an elderly woman and while we were looking for TV options that would be good for her, the sales member disregarded any questions we had, and refused to show us any options other than the most expensive model (which she did not need). Also, because she is an elderly woman and has a hard time seeing (one good reason why an elderly woman might not need a 1080p resolution and could consider a 720p option especially when you are not explaining to her what that means). We also wanted to see what the remote looked like to make sure it had a direct button for Netflix and Hulu. The sales member was too lazy and did not care to show us what the remote for the TV we were looking for telling us it will look just like some other TV. Unfortunate it did not look the same and was missing the buttons we were looking for. Sales members should understand that different customers have different needs and are looking for different things. If a woman has a hard time understanding and keeping up with technology, she does not need something with a million different buttons and features if the only thing she wanted to do was watch DVDs (not even HD bluerays so her 1080p resolution is now rendered useless thank you sales staff for making her pay more for something she didnt need) and on top of it, she cant even figure out how to use her new TV because the sales member lied and said it would have a similar remote but now she has something she cant figure out how to use. I understand fully why stores like Best Buy are losing all of their business to Amazon, where I will buy her replacement TV when we return the one you sold us.

Going to Best Buy, I feel like a deer walking into a tiger cage.

I went to purchase two new phones for my wife and myself. They had both phones in stock. The gentleman that helped me was very knowledgeable on the phones that I wanted to purchase. The transaction went very smoothly and my experience was overall pleasant. I would definitely come to this best buy again.

Not happy with service level. Nobody there to help, except in garden shop, so I left.

Great products and attentive staff!

If you order ahead and get customer pick up, they now have the pick up at the same place as curbside service, which is where car stereo installation is, or was. No need to go into the store. Just get out of the car, give them your name, and they hand you your package. Social distancing is maintained and you get to look at your order to be sure its correct before you get home.

Customer service atrocious. People standing around ignoring customers.

Best Buy is always good. And the match prices.

Awful. The only reason to buy from Best Buy instead of Amazon or NewEgg is if you need an item right away. I ordered an item that the website said was in stock and would take an hour for pickup. 3 hours later and I still cant pick it up. What an utterly useless store.

The service is always helpful. The store is clean and I always feel helped when Im there

I was in desperate need to get a new cell phone since my phone stopped working after a whole lot of hits to the ground. First thought? Best Buy!The girl working with me was wonderful. I believe her name is Memory. Anyways she got me all setup so when I left the store my anxiety was gone and my new phone was ready to play some games. Thank you Best Buy and Memory.

Nobody helps you there. They just ask you what you are looking for when you walk in and point you in the general direction. I stood by the bluetooth speakers for about ten minutes waiting for someone to help me which shouldnt have been a problem since I was the only one in that section and the employees kept walking by the end of the aisle to see if I was trying to steal anything but not once did one of them ask if I needed help. As a result I got out my phone and looked up the speaker I was interested in and Amazon will be delivering to my house tomorrow for $14 less. So thanks for having bad customer service Best Buy

Sales personnel are very knowledgeable, helpful and not at all pushy. A combination not easy to find these days. Prices on big ticket items (eg TV, stereo equipment, etc.) are very competitive. Periphery items (e.g. cables, wires, mounts) are very expensive. Buy these on Amazon. Overall a great store but be sure to do your homework.

Always get good advises from them.

They have a good selection of electronics, but buying stuff here is annoying. The cashier has to ask you like 5 different questions and then you have to click no on like 5 questions when paying. Just let me pay and leave.

Picking up an online order is great. No contact, you can stay in the car. The pick up is on the right side of the store; it is hard to see.

They unfortunately were out of product I desired but they are a great store to take care home goods, music and television needs also phones and other entertainment needs.

Always clean, the workers are really friendly! :)

I dont like how they greet you when you first walk into Best buy its like they want to get your whole face on their camera for facial recognition to see if youre stealing or not its a really ungenuine greeting. Something tells me theyre not just saying hello theyre trying to get your face into some kind of digital database or something

Great customer services in this location. We asked for help and they were very effective.

About as good as it gets...

Staff are super friendly and helpful, I was in and out rather quickly you despite how busy the store was.

The service was excellent and the price competitiveWas able to buy a small patio refrigerator for less than $150. Big sale.Pickup was super easy

The service that they have is really bad I did not enjoy my visit to the store

Very nice sales person who had an in depth knowledge of the product he sold me.

Quality products and knowledgeable employees. They helped me by answering all my questions and were not eager to make a sale.

Best Buy had great customer service once I finally got in the door and all the products I was looking for. I dont understand why customers must wait in line outside to check. In before entering the store though. That was a major waste of my time, but the store itself was great .

If you dont do insurance on purchase even if device has problem they dont care.. so 1 star from me

One of my favorite best buy locations. Employees seem to somewhat know what there talking about unlike most places where they have no idea, always offer assistance once, and not a annoying second or third time.

Who ever stocks that store is doing a bad job. Ive never been to a best buy with empty shelves .

They take great care of store. And you feel safe shopping and picking up. Covid 19 safety precautions are above par. Thank you so much

Normally I would have said that this Best Buy is top-notch Unfortunately they have become extremely lazy uncooperative and not willing to help. Most of them play on their phones barely lifting up to acknowledge your presence

Really knowledgable TV sales reps. Love being able to see all the different TVs in store before purchase. Some really good black friday deals as well. Clean store, sanitizer available at door and checkout.

Good location

Great Service

Staff was friendly, wore masks, and helped me with my questions.

The first sales person in audio kind of brushed us off. The 2nd sales person approached us andhetoo his time to shw us differen t sound bar options, & helped us get the one that works best with our TV. Appreciated the way te 2nd sales person took hs tie wit us.

It is close to us,and the price is right, great service.

Effortless online shopping for a fridge/freezer combo that had taken me over 3 months of wait and psychological exhaustion at another retailer. At Best But it took less than 5 mins to place the order and less than two days to deliver it with zero extra fees and courteous service. Amen!!!

Ordered online and the pickup was super easy and quick.

CHECK YOUR PRODUCTS! They sold me a soundbar, took it home and realized the bar was incorrect. Later realized the subwoofer and other equipment was also incorrect. Labeling on the styrofoam was noting the right parts, geek squad tried to tell me it was sold as an unopened package so they couldn’t take it back. Needless to say I was a little upset, resulted in then allowing the return. The did check the other pets and tried to say they went to that particular system - after I ordered the real one from Amazon I realized it was an older year model in the newer box. Part numbers I had written down from the bar and subwoofer confirmed it. Thankful the manager let me return it without too much, but what a waste of my time and energy trying to get something from this store with a “geek squad” that clearly doesn’t actually know what they’re looking at. Use Amazon or order online.

Clean store, no masking, well staffed but still a little out of stock, Long Beach Port backlogged with container ships for a while more.

Employees were very friendly and helpful. The young man that helped me took time to go over my options and made sure I got a good deal.

Best buy I was treated very well establishment satisfied.