We picked up a truck Sunday morning, the man that helped us was Assistant manager William. Was very friendly and helpful and didnt try to push us in to anything .Sunday evening we had a crisis that set us very far behind along with other complications . So we had to keep the truck over night . When I spoke to William and told we needed another day and why he said okay gave me a new time.When we arrived to drop the truck off that evening he was there and super friendly . He offered to work with us on everything. Though we had fully plan to take of things.Super friendly and nice. Good to see great people still in customer service. We will be back!

Thank you so much for your help!!!!!The hitch ball size we got from the U-Haul in Pittsburgh, PA is completely wrong, which cause the connection between the hitch and our trailer become loose. That’s could be life-threatening issue, thank you for help us found out where the problem is and help us to find the right size for the hitch ball.

Twice I have been to this facility during normal business hours to get a propane tank filled and have been unable to do so. First trip in I was told the individual certified had gone home for the day. Not a problem so I returned the next morning during normal business hours and after waiting for someone to acknowledge my presence for at least 5 minutes (I was the only one in at the time), I was told by the gentleman that it would be a few minutes while he took a call. 10 minutes later another employee told me hes on a conference call and wont be available for a while. I finally left and wont be returning for a third time.

Went here to rent a 10ft truck for maybe an hour, guy says sorry do you have a reservation, No I replied, to the retort of sorry we dont have any trucks, the lot was literally full of them, didnt know this place was so high class we needed to make reservations days in advance, ridiculous. Also its 9am in the morning

I got a truck for rent and after I dropped they had say everything was fine they didnt even check it so I left, and the next day I noticed that they had charge me about 50 more dollars for extra miles.. what???.... Yes, not a good place more if they are going to charge you twice, I wouldnt recommend them to use

Storage units are overpriced based on storage rates in the surrounding area. UHAUL rate 119 per month when youstoreit is 85 per month for the same size. The area in the front of the storage units is usually riddled with litter. Pay more get less.

I came in 1 week ahead of time to schedule a U-Haul Truck rental. I showed up the day to pick up my rental truck and no one showed up until 2 hours after there opening time (Note: this was not a hot season of college move ins or outs nor holiday). Finally when someone showed up I waited about 45 min in line to get my truck, when I finally got up to the desk they told me my reservation was for 3 weeks ahead of that day. Crazy, I was fortunate enough they had a bigger truck there but I had to pay the extra amount for and then in the end with all their fees paying a some 15% more than I would anywhere else. Never Again.

Made a reservation for 10 am on Saturday May 22nd two weeks before I needed a truck to move and got a call at 8 pm the Friday night before telling me they don’t have a truck available. I had family coming out of town to help and that blew those plans up. Why even have reservations if you can’t give your customers what you say you’ll give them? Go somewhere else.

I would never EVER recommend using this facility for storage purposes. I had an apartments worth of items in the ground floor unit for a little under three months and when I returned from the summer away, there was mold on most of my things. I ended up having to throw away my mattress, couch, and several other items. The staff was always nice and quick to assist and their trucks were always reliable and clean, but I would highly recommend going elsewhere for storage purposes.

UHaul can’t answer their phone.

Staff are nice, but long wait. Seems they could use another person helping as 1 recent visit was over 30 minutes in line to reserve a truck and a few days later, pick up took almost an hour after waiting in line again. My drop off at another location about an hour away from Terre Haute took about 2 minutes in comparison, literal curbside service and off you go. Truck was nice and new, no complaints other than wait times.

Our experience was wonderful! On 06-08 we were hosting Relay For Life for the American Cancer Society and were found without a large truck to haul our tables another company had quoted a price and when we went to pick it up it was 100% higher than told. We called in a panic and were walked through the entire process. When we picked up the U-Haul, we were treated with great customer service and friendly staff! Thanks again for your support!!

Cheapest place iv found to get propane tanks refilled. Friendly staff

Great prices on propane

Prepaid for hitch install at 11:30 am. Told to come back at 3:00, still waiting. Worst experience I ever had. Will never go back to this place. Most likely any other. Service was awful, unorganized, 1 man band. Go anywhere but here or uhaul. Big-O tire is better and on time.

They were next to impossible to get in contact with. I couldnt get in contact with them to cancel my storage unit, resulting in me getting charged for an extra month. They did wind up refunding that month, so they did make it right. The payment process was not good either. The unit itself was indoors and climate controlled which was nice. It seemed very secure. Pain in the butt to get in contact with though. No one is ever in the store front and they do not pick up the phone very often.

Horrible customer service, wasted $20 on an uber to get there just to wait 15 minutes for the rep to quit playing on the phone so he can tell me they wont accept my debit card. Dont go to this facility its horrible.

Had a hitch installed, got home and checked it out, none of the bolts were tight i used my hand and unscrewed them had to tighten them down myself if i would have hooked a trailer up to it who knows what would have happened, took 4 hours for the install that was supposed to take 2, couldnt even fond my parts when i arrived for install took them 30 minuets to find. Pathetic.

Do not use this location. I dropped off my rental on time and they charged me an extra $90 saying it was a day late. I only rent for one day and returned it the next day ahead of my scheduled time. They billed me without even notifying me or getting my authorization! I called to point out their mistake and they wouldnt answer the phone. The central office said they couldnt do anything and that I would have to contact this location. They said they would have them call me within 48 hours. Its now been 5 days and I still havent heard anything. They still wont answer their phones and uhaul still says they cant help. Avoid the hassle and go somewhere else.

2 storage areas upstairs were fine ... goods molded in lower unit .... water was on top of goods when we entered ... they said they had no liability ... Todd and others appeared friendly ... and said goods would be thrown out for us as people we hired would not move them because of allergies to mold ... however, we then were billed for another month although we were told there would be no more bills ... then we received a late bill for not paying that month even though we were out of the room ... then my wife stopped and asked to put in writing from Todd that there should be no more payments to be made ...he told her he would send an email to her verifying that and it would be there yesterday afternoon ... it did not come ... not a way to run a business!!!!!!As an aside I teach quality management as part of my MIS course ... I also am a member of the American Society for Quality (ASQ) and will be making a presentation to the Wabash Valley Chapter with a topic of Quality in Everyday Life and will include this U-Haul example!!!!!

Quite poor service. Employees couldnt be bothered to get off their phones. Ive been here several times and it always seems​ Im bothering them by renting or retuning trucks. This last time, 6 vehicles were in return lanes waiting to be cleaned and checked in (no space left for us) and when we went inside, after ringing the bell several times, one employee was on an obviously personal call while the other one played on their phone.

Good service, good selection. Well kept and regularly cleaned. Couldnt be happier

Ive seen a lot of complaints about them being on phones. Oddly enough, every time Ive been inside to actually deal with the employees, the only time Ive seen them on the phone was for business related stuff. They use them to figure mileage into dollar amount, make sure you refilled the tank, and check in/out trucks or trailers. The only reason my rating is 3 and not 4 is due to their storage prices in relation to size. And that sometimes you have to track someone down outside, rather than just wait by the bell.

Literally the worst business Ive ever had the displeasure of dealing with. The manager is a piece of work that always thinks he is right and he is extremely rude. Also all the stuff in my friends storage unit was covered in mold in 2 months and they dont understand basic towing wiring harnesses.

Absolutely horrible had to wait 2 hours to find out a trailer I reserved online wasnt even if! If I could rate this any lower then 1 star I would. After finding out they dont have the trailer I have to drive to linton to get it and then to only find out this store on Wabash didnt even check everything! Our lights for the trailer are out Im not usually one to criticize for small things but this is not a small thing its not hard to do a check on the vehicles you rent out.

Had a storage unit for a year, and also rented multiple trucks here. I’m always treated great!

I have been using uhaul a lot lately and the guys there are awesome they helped us so much. Just wish they had ramps on both ends of the storage facility.

Todd Keene is Awesome! He went above and beyond to help me today!

Just went there to drop off equipment. Rang bell twice, no one around. I could see 3-4 employees out back smoking on their own security cameras...

I had to rent a truck to move to Urbana-Champaign. I was treated to great customer service, and when they didnt have any 1-way rentals, they gave me a discounted in-town rental to keep the price down. Also, when I returned the truck with extra fuel, they took some off of the bill. Great place!

So far the salespeople have been professional, also they were flexible with scheduling a truck for today rather than the previous agreed upon next weekend.

Everything went smooth and I appreciated it!

Efficient location. Smooth pick up/ drop off.

Kyle was very helpful when my key wasnt working. However, there are no elevators so moving my heavy items up a ramp was difficult to do myself.

Nice people!-Always use THIS U-HAUL ONLY. ☆

Staff is very friendly and eager to help in any way they can. Pricing is fair.

Went there looking for odd shaped boxes. Found what I needed. The prices on shipping cartons and packaging material were a lot cheaper than Fedex, UPS, and Staples.

We reserved a moving truck with a refrigerator dolly and thought we were renting a moving truck and dolly for $29.95. We showed up and they didnt have a refrigerator dolly available and the total ended up being $70.

Very convenient to use this place, when moving.

Decent service.

Wait is forever in line sometimes, Im talking like 30 minutes waiting for assistance. Slooooooooow.

Bad experience in this place. T... is unhelpful.

There customer service is horrible, they are rude, they charge stuff on your card with out your permission.

I dont​ dislike.

Always have what I need

Little slow when trying to pick up a uhaul.

Its Uhaul, you get what you expect.

They dont take good care of their vehicles

Very helpful people

Fast friendly service

Great service

Just ok

Service is slow

Friendly