One of the best supply companies Ive ever used. Everyone is so helpful and friendly, especially Taylor Curtis. They go above and beyond for us!

Wrong addressReal address is27565 DIAZ ROAD TEMECULA, CA 92590

2am appointment. Out by 3:10! Cant get any better than that!There is a sign by the driveway. I came from Winchester, so I dont know if that sign can be seen coming from the opposite direction. Itll be a good idea to use the middle of the road to make that right turn into the driveway.

Worst experience evert office Spanish lady so rude and they took 6 hours to empty after give me dock

You can easily miss the driveway. Easy docking. They receive 8am-12pm. I was wondering why they couldnt give me any appointment besides 8am, turns out because you got to sit at dock till 11pm! I had 4 pallets of ICE CREAM and they had me at dock blowing my refer fuel right out the back! And they probably have just cream at this point!

This comment is about B2B service quality and particularly for Southwest Traders warehouse and sales services in Arizona. Im running a Fro-yo shop in San Tan Valley in Arizona. During pandemic, my shop has remained open for takeout and totally relies on the supply from Southwest. The delivery usually comes once a week. By putting labels on the wrong products, the warehouse messed up my orders at least three times since April, usually on large quantities orders. Instead of sending out the right products or issuing credit/refund for customers, they charged me the full amount, and only applied credit after two billing cycles (2 weeks). It caused two losses to my businesses: running short in supply for the whole week, and short in working capital for two weeks. When I asked for instant process and apology, I was told by their sales rep, named Taylor Curtis, to stop service with Southwest if Im satisfied with what I got. I think the sales rep went beyond her authority to try stopping the B2B service agreement between two companies. Thats why I contacted the headquarter to request changing the sale rep. I havent heard any feedback from the company since then, and in the meantime they keep sending me the wrong products. Hope you will find a better solution to improve the service quality on the long run.

The worse place to comeeeeee to delivered!!!

If you use gps to go to the address for this shipper realize that it looks like it’s not a truck entrance, but it is. You’ll see a narrow entrance and an electric gate. It’s ok, that is the entrance. Once you turn in there, there will be a button to press and someone will open the gate for you.*Wanted to help other drivers who might think it’s not the truck entrance. It can be confusing because there’s no sign that says, “Truck Entrance,” or “Receiving Entrance.”*To my knowledge, the only place to sit if you’re early is right across from the actual docks, so don’t arrive too early. Even so, I think the trucks that are docked can still get out without having you move, but I wouldn’t chance coming here too early.When you leave, remember it’s a “one-flow-of-traffic” receiver. You have to turn left out of the dock to circle around the building to exit. You will see an automatic gate: Stop some distance away from it because it swings towards you to open. Lastly, hang as far to the left as possible if you are making a right hand turn onto Diaz Rd, because you’ll run over the curb if you don’t.*UPDATE*I am waiting almost half an hour past my appointment time in the receiving office and the receiving clerk hasn’t even come into work yet. This place just went down to 0 stars. Very unprofessional. When I walked into the unloading area a pallet jack driver said, “You can’t be in here, you just have to wait till she comes in!!” They don’t seem to care at this place.

Junk place, Junk people, very rude old Mexican woman it’s been six hours and they didn’t even start unloading 👎

Danny turned an issue into an instant solution with a good attitude. Tipped onion bags. We fixed it and everyone in the warehouse had a good attitude. 5 stars. Thanks for a good experience, it doesn’t go unnoticed.

One those companies dont care about drivers time been here 5 hrs to get loded

Good place to deliver. I was empty in under 2 hours. Approach this location slowly, the driveway comes up fast and its hardly illuminated.

If you want to come and waste your time, this is one of the places that does not care about the drivers time.

How does nobody answer the phone to get allowed into the gate to deliver after hours!!!! Got here at 1:30am for 3:00 am delivery. Has enough room to back into the dock. All I got to say about this place.

If you are a driver and thinking about driving for Southwest Traders, DO NOT DO IT!!! In the interview they will say all the right things, good work to life balance, you know what your doing everyday....etc. It’s all BS! They just need drivers because their turnover rate is unbelievably high. They can’t keep drivers because they give them 10 hrs or less in between shifts, 34 hrs off just so you can reset. The company does not care about your family life, they will run you as much as they can, they don’t care if you are tired. They will put you on a day shift one day and the next put you on a night shift, and don’t see a problem with it. Do yourself and your family a favor and find something better then this place (anything is better then here).

Tried to buy ice cream but they told me to go back to work

Nice and friendly people.

2am appointment, unloaded and given bills in exactly 1 hour. Very good experience.

I am Stoked on these guys as one of my distributors! Super friendly reps and staff, great prices, low minimum order requirements, and can deliver to me up to two times a week if needed. Theyre a big distributor with a family owned feel.

Quick service with a friendly and knowledgeable staff

Very slow don’t ever arrive until 10 minutes before your appointment time because they are so slow Alicia in the office said they have 2 hrs past your appointment time to unload a load and they will use it and if they go past it it’s no big deal.A three toed sloth with mold growing on it would be a faster worker. Not a good place to deliver to.McLane’s food service please buy this company outbecause McLane’s can unload all loads in a timely and safe manner and yes in an hour or less.

One of the easiest places to pickup and deliver plenty of room even for a long nose Pete w/a 53 trailer

The unloaders ran over my load lock and didnt tell me

Dont drive too fast or you might miss the entrance... I did. Easy docking for big trucks, they try to get you in and out quick.

VERY irresponsible company! If I can give negative stars, I would! Multiple times now they have missed our deliveries. they did it twice during the holidays and we dismissed it and now this week! They never came about to delivering our inventory on Saturday, and they want us to wait until WEDNESDAY to get it. Their excuse: They missed the order..Sorry but this is a business, if I have to lose business, then you sure will too! Very disappointed! Do not use them, you will regret it!!!

Loading Dock for Big Trucks ok not reslly fast service but Friendly.

Their ice cream are AWESOMELY DELICIOUS! I bought a half gallon of Halo Halo, and Chocolate Chip ice cream!

Friendly staff, and lots of room to back in to the door. Unload time is longer than other reviews.

3 ballets took them whole day. Came here with full working hours and now i got 1 hour remain and no truck stop anywhere near.🖕🖕

In and out quickly

They do not allow over night parking, you can get here after midnight and they let you in, but not before midnight,they also do not answer the phones.and there is no parking anywhere near by that is legal anyway

3 and a 1/2 hours to get Unloaded, spent 2 and 1/2 just sitting at the dock

One of my favorite places to deliver or pickup, people are very friendly.

Efficient shipping and receiving.

Nice staff. But the person is NEVER at the window for receiving

Be there on time.

Great distributor to Frozen Treat, Juice and Coffee shops!

Great place

Very fast

For right in, accepted early delivery, employees are great,

Very satisfied with the friendliness and professionalism

Very very bad stuff Mexican junk lady on desk don’t deliver this place take 6 hours to unload

A great place for work.

Too much slow...Cant come here...My appointment was 4pm for loading and they finish at 10pm....

In and out in less than an hour, friendly staff.Lumper fee is kinda hi though 250 for 5 pallets . Drive slow or you will miss the entrance

Log wait

Is takes a while for unload my truck! They are very slowly and don’t care about you!

Lady at receiving is very rude. Never deliver a load to this company.

FROM MY APPOINTMENT TIME TO UNLOADED TOOK 1 20 MINUTES AND THEY CHARGE AN ARM AND A LEG FOR LUMPER $500 FOR 24 PALLETS

Okay...just dont be late there for your appointment. They will penalize you. (💵💵).

Very bad service for drivers

Staff very helpful.

👎

They allow overnight parking in case you gets here a early before your appointment.

There will be $50 late fee if you arrived late for your appointment time

In and out

Nice people

Quick in and out

Great to ship with

Bed place for deliver, taking too long time for unloading

After 5.5 hours, they were put on the gate. Downloaded in half an hour

They take too long not to download you before the nickname even if you dont have much troke

Not useful for deliveres are slow and easy with apoiment the person is not friendly I will never return to this place I do not recommend it to anyone

Exelebte

Not good and arrogant