Got a flat not 100 yards from store. No jack. No spare. Called Firestone, no tow truck. No help. Called friend to bring jack. I took tire off. Rolled to Firestone. $135.00 for a tire. Still waiting for them to put it on the rim. Asked if they could drive it back to my car. They said nope. Cannot do.#$%@÷%^^ Thats what I gotta say about this @#%# establishment.

Got a flat tire on my way to work and unfortunately a lot of shops are closed on Sundays but I stopped by Firestone and Les was able to fit me in last minute and put on my spare tire for me. If it wasn’t for these guys I would have been stuck for who knows how long as I didn’t have a way to jack up my car. Appreciate the help!!

Great location one of the best in the area!

When I called about tires they were great about getting back to me quickly with a quote and appointment for the next day...New Years Day can you believe it? Got the job done well and even gave my vehicle a quick battery check and safety inspection.Friendly and no nonsense.

Lawrence is great! Took my Land Rover here. They did a lot of work and really helped me get my car running in great shape. Fair prices compare to dealership. Thank you!

Best place in town!My brake light up this morning. I called the manager Ryan told me just bring my car in.He is so friendly and offered to take me home and will deliver my car when finish if I need.They gave free inspectioned and replaced the front brake in 2.5 hours, with great price.(Amost $200 lower than the dealer price)The technical David is very knowledgeable and professional. Very fast and perfect job.The manager Ryan is very helpful and friendly.They are wonderful people work there. They truly treat you like family and friends.Highly recommend this place for anyone need car service.

Front desk needs to look at some customer service interactions training. 8 am a human not a robot!

Car wash not to bad, not to good. But got the dirt off.

Bo will hook you up. Good man, valuable employee along with the rest of the staff. Thank you

Carwash dryer blew suds all over the place when drying my truck.Ive been coming here for years, they have a technician working to ensure the car wash is working properly.I took my truck through and it did a great job as usual (for 15 bucks) except!The dryers didnt work, when I asked to come back through for a dryer pass the technician said nice truck and sent me through with an obvious chip on his shoulder. I suppose it was funny to him because he knew what was about to happen.When I came back through, he shut the rinse cycle off right when it started and it left a bunch of soap in the bed of my truck. When the air dryers began to work, they blew wax and soap all over my truck and it ruined my wash even worse than the first time.This was a malicious and petty attempt by the wash technician to foul my experience and he succeeded. I drove off and spent an additional 12 dollars to wash the truck myself at Ramona car wash across the street. I guess thats what you get from a 45 year old car wash technician who dislikes people who expect to get what they paid for. Thanks but definitely, NO THANKS!

Always great service, great prices, and friendly customer service!

Blew a tire at 3pm on a sunday while out of town on way to buy a new car. A stressful day to say the least. My wife and I called countless other tire shops only to find they are closed or totally booked.We called Firestone on Margarita and spoke with Wes. What a guy! Got us taken care of without hesitation even though that meant him and his team working past closing hours to get my wife and I back on the road.Our car was up on the lift and 4 new tires mounted in under an hour. The facilities were very clean and well kept and even offered nice covered outdoor seating. Upon checkout Wes even took the time to get us approved for a Firestone card!This experience has made Firestone 2 more lifetime customers. Thank you to Wes and the rest of the team for their exceptional service!

Angela was and is so out of this world

Warning.......Dont bring your fleet vehicle here as you are not their customer as I was told in a direct comment. Brought my vehicle in for a 100K service, a lot of things were done to the vehicle but not what i brought it in for. Had the car for 6 hours and didnt feel they needed to call me as I wasnt their customer. I am sure with any fleet they find as many things as they can to repair to get their money out of it. Customer service was terrible, called after 5 hours to check on when the vehicle would be ready and was told it would only be an hour. Walked down there after an hour and half to find it still wasnt completed. When asked what was completed to find out the reason i brought the vehicle in wasnt done, this is when i was told i wasnt their customer. Been driving a fleet vehicle for 20 years and never have been treated so poorly.

Good service and friendly staff

I dont normally write reviews but my experience here was amazing. I was working in the area and got a screw in my tire that was easily patched up. I have a company vehicle and this was the closest place to where I was. I was initially told that it would be about 2 hours before they could get to it but what could I do. I could hear the air leaking from my tire and driving around was not an option. Thankfully it only took about 20 minutes of waiting before my vehicle was pulled in and taken care of. I definitely appreciate the work that was done and how quickly they fit me in so I could go back to work.

Lester was great! And Rafael did a great job on the car!

Happy got car done with no appt, but he wasnt happy he had to call for an authorization. He was only one in office. I felt bad when I left!

Very busy place, seemingly over worked stafd. Customer service is not a priority. I have black rims and they scratched them pretty bad, but of course they are going to deny it. They did not top off my wheels, I checked the PSI when I got home. I have been here many time before it was purchased and it hasnt been the same. I dont think that well be back.

Dont bother making an appointment, because they wont honor it and they dont respect your time. An hour and a half that I waited and they never even touched my car. Go somewhere else if you need your oil changed.

I needed my window repaired as it was stuck open. Im from out of town and just left the casino so I waited in the waiting area. The service advisor said it was just the regulator. I asked about the plastic clips because those are the most common cause of failure for my vehicle make/model and he said it was just the cables that were broken in the regulator. Three hours later he comes back and says the clips did actually have to be replaced as well since they were broken and he showed me the broken clips but not the broken regulator. So it was another three hours because they had to order and wait for more parts. I dont know if the regulator really needed to be replaced or whether they broke the clips when replacing the regulator. I figured they might as well replace everything now and hopefully I wont have to deal with it again any time soon. Also they damaged my tint and all they said was that I had to get it replaced. Fully acknowledged that it was scratched up during the repair but not even an apology. I just wanted to get out of there because I had a long road trip ahead so I didnt push the issue. If you damage something shouldnt you pay for it?? At least everyone was courteous. Why wouldn’t they be; they’re chattering a lot of money. Trustworthiness and skill are other issues that are clearly lacking

So yesterday I got my oil changed then they told me I had an oil leak and needed two new rear tires and I quote one was going to “explode”. Implying that I needed to buy their products right then and there. I just talked to my mechanic today and told me there was no leak I just needed oil which I have now. The guy at the front desk was really sarcastic and treated me like a 12 year old girl that didn’t know anything about cars. I’m grateful for the oil change but just left with terrible customer service. I hope you guys treat your other customers better, otherwise thank you for your service!

Had to go in to get a new tire put on a rim, and I had been dreading it for the longest time just putting it off everyday till the next. But then I finally decided to just get it done and it couldnt have been easier. They were super helpful. I spoke with a worker named Lawrence, who called around for prices an called me back when he found the right one. Got the tire fixed the same day for a very reasonable price. Overall great experience.

I went in for an alignment FAST AND EASY!!All done in about an hour!!!And as a walk in without an appointment!!!!Will be back for my other automotive needs.

Went there today to have my right rear tire repaired, instead the receptionist after “checking” told me I needed 4 new tires. My tires are still perfectly good! Very dishonest! So I decided to look at the web for options and found Barneys tires, without any questions they checked and gave me a free plug!!! Very Honest people. Beware of this firestone auto repair.

Quick and helpful

Had tires mounted and balanced. They volunteered to check out the car at no charge. The findings were; air filter bad, battery bad, and serpentine belt bad. When I received the car back the windshield wipers didn’t work. Could be coincidence. Maybe they didn’t damage anything. In the process of troubleshooting the wipers I needed to remove the air filter cover to get access to the wiper wiring. I found that after inspecting the air cleaner, they over tightened the air filter cover. They broke 3 out of 4 bolts! Now follow their thinking. Wow, I broke a bolt. But I will tighten the next bolt just as tight! After breaking 2 bolts they still decided to tighten the next one just as tight! This is not a mistake! This is stupidity!! As to their diagnosis of 3 bad components, the battery was low on water. They bent the serpentine belt backwards to show cracks on the inside (a common scam when it comes to belts. The air filter had some dust on it. the air cleaner was fine. I will be taking the car to another dealer to have the wheels rebalanced, because I do not trust their work! if I could give them 0 stars, I would!

Quick service. Friendly employees and technicians.

Always take care of the job

Lawrence, the assistant manager is who I deal with. He is a credit to your organization.He should me commented for his integrity and attention to detail. In my opinion, he should have his own store.

I had to get new rotors and was charged an ungodly amount when I then a few months later had to take off my tire to install a new guard that goes around the inside of the wheel and the pegs for my wheel (sorry I don’t know proper terms for car parts) were completely destroyed by whoever had put them on after fixing my rotors from Firestone and wouldn’t thread back on. I then had to go to American Express Tires who thankfully helped me for only $40-something for new pegs and bolts and got my tire back on. I am a young female and I know I was taken advantage of for my ignorance about cars. Other places I went to quoted that I’d have been charged only $250 for what Firestone charged me (over $600).

Fast and excellent service. Ryan was very friendly and helpful. Ill be a repeat customer, for sure.

Friendly staff and quick to help. I had a scheduled appointment and they took me 30 minutes early.

Fair price, i was happy with experience

Excellent service Ryan and his crew went over and Beyond my expectations

Love this place, employees are super friendly. Oil change was done in reasonable time. Even though they were swamped with other vehicles they still treated my needs with the upmost importance.

While other locations gave me estimated hours of wait time for an alignment these guys took me in and out in 30 mins. I recommend this location over Murrieta locations.

Knowledgable mechanics are friendly and get the job done!

Very friendly. Better price than I was quoted elsewhere. Would recommend.

Great service.

Very friendly staff. They really help you understand what ser

Great and fast service, will be taking all my families vehicles here and will definitely recommend to others

Wonderful customer service!

Awesome people. Ryan was amazing.

Great service and customer follow up

Great service and staff

Very friendly customer service here. They did well fixing my SUV right on time.

Great customer service!

They charge $70.00 for an oil change. Price is much higher then when the business was owned by Express Tire. We wont be going back,

Good service.