DO NOT GO TO THIS STORE! This store preyed on my elderly mother. We went to upgrade her phone and the manager Ryan said the upgrade would only cost an additional $15 per month. We confirmed several times throughout our time in the store. Instead, with all the changes he made, upgrading her to unlimited, adding AT&T next without her consent, etc. she ended up with a $195 monthly increase. This store should not be trusted and their sales practices in our experience were predatory in nature. There is a big difference between $15 and $195 and no one deserves to go through what we have experienced trying to get this corrected. Which by the way, the store did not help when she went back to get help. Meliza instructed us that there was nothing she could do and that we needed to call the loyalty department. BUYER BEWARE AT THIS STORE!

Meliza and Ryan are outstanding! They have spent hours helping me chose the right plan for my business and my personal accounts. I trust their opinions and advice. I refer all my friends and family to them!

Ryan helped me with my issues and was helping others while helping me at the same time. Great job! Wait time was minimal because of that. Thanks

Miranda Rae was extremely professional and knowledgeable! Her help made a huge positive impact on our family’s phone service. She has my highest recommendation.

One of the best customer service experiences Ive ever had. Thank you, Chevin.

Miranda was amazing. She is so professional and personable. She also is very practical and knowledge. I hope we can always work with her each time we need anything at AT&T. If so we will be the happiest customers you ever had!

Do not go here Erick messed my phone up first he put my husbands phone number on my phone then told me my bill would be less. That was not true messed my account up so bad, ended up cost me so much more had to call at&t to get it fix. All they care about is up selling it was a very expensive lesson.

We bought our phones elsewhere, but were told to go the AT&T store to get our phone #s ported over. Miranda was working by herself, and after taking care of another customer, she took the time to help us set up our iphones and get started. She did not have to do this, since we didnt purchase them here, but she gave graciously of her time anyway. She was very professional, and kind to train 2 old fogies! Would highly recommend her and this store. We will definitely seek her out when we are ready to upgrade. Thanks, Miranda! :)

I recently went in to trade in my iPhone for a new one, and I can’t get over how amazing the customer service was. I worked directly with Miranda and she was absolutely the best! I even came back the next morning to have my moms phone upgraded too. The other gentleman working, I didn’t catch his name, but he was extremely friendly as well. I highly recommend this ATT location and will continue to come back here!

Overpriced services, not offering the options I want. AT&T wants to hook you with monthly services and long term plans. I want to pay as I go and buy my equipment out right. They are, it seems, only interested into getting customers trapped into a contract... No thank you.

During these times of economic hardship everyone has a sob story. I have the king of all sob stories. Following a nasty divorce my ex used the Covid lockdown to ruin one of the only good lines of credit I had only in my name, that being my cellular account. Being a disabled vet on a fixed income, even though I paid the bill, the damage was done and even though I was with that carrier for 30 years, they would not let me open an account without a a steep deposit.Miranda told me not to worry and to give her a call and she would look at my profile and figure out a way to get me back onto a top tier plan. I was hesitant at first to say the least but I gave her a call. I understand that most people want to go to new carriers to get the newest hottest phones but I just wanted to get back on a top tier plan and not have to run to walmart every month to over pay for a data account. I already have a pretty new/good phone. Miranda did exactly what she said she would do. She got me on a top tier plan, I got to keep my number and she assured me that by the time I needed a replacement phone, my account would be “mature” enough to handle a hot new upgrade. More important, I can add much needed extra lines when I want with just a phone call. Thank you Miranda for executing great customer service and having extensive product knowledge for your cellular plans. I believe I have not only found my go-to for my personal product but my business cell network as well.Edward

I called here on 12/16/20 about picking up a new phone. The agent working that evening was very helpful with assisting me to find a phone and explaining the billing intricacies for that phone option. I upgraded and many many Apple Minutes later left with my new phone. Thanks :)

I cannot overstate how happy I was with my experience at this store.Upon walking in, it is easy to see that the staff cares about keeping a good, clean, welcoming appearance. The floors were clean and the displays (for the phones and those for the accessories) were well organized with a ton of variety.The customer service was FANTASTIC. I got greeted as soon as I walked in and the salesperson, Wesley, was extremely helpful and patient answering all of my questions about different phones and plans. He seemed like he wanted to be there and was genuinely invested in helping me find the best deal that would meet my needs. He was very well informed and made it very easy to find the perfect phone for me without breaking my budget.It was just a great experience all around. I will certainly be returning to this location in the future and recommending it to anyone who asks. So far I have had great signal for calling and using data everywhere Ive taken my phone, and I am very happy with my decision to switch

Nice representative couldnt help me with my issue but was able to direct me in the right direction

Miranda is amazing ! I’ll only go to this store for her service ! Professional, knowledgeable and very helpful !

I drive right by the At&t store by my house to come to this one for one reasonExcellent Customer service keep it up thank you

Was in the other day having issues with my phone and I hate going into phone stores cause they always try and sell me something I dont want! The store manager Wesley and the other employee Breanna were awesome! They both took the time to help me with my needs and sold me a product that best suits my needs. Thank you guys for the great customer service and of the awesome phone and case.

The new Manager Chris was great! I went in to check out my options for TV and I was not rushed, i was glad that he thoroughly went through with me going through the plan options. Ill definitely be back thanks again Chris!

Wesley and Ryan were very informative about the different plans that me and my family could choose from, accessories and extra add ons that we could get with our plan. They were very polite and attentive also, i would Recommend this store to anyone for their Wireless needs. Hands down had the best experience by far !

Wesley was very very helpful and his service and assistance was much appreciated.

Stopped in to get my phone upgraded and everyone was super helpful. They made it an easy and pleasant experience and I’ll be back for any of my phone needs. Thank you guys!

Very knowledgeable staff and they know what they’re doing and they can help you with just about anything and anyone of your electronica needs

The staff here is wonderful and helped me so much! They were able to fix an issue with my bill and went above and beyond!! Thank you again Ryan!!

I’ve been to lots of AT&T stores over the years but this one is by far the best!My wife was upgrading her phone and the 2 guys serving us couldn’t have been more helpful. They took time to explain the pros and cons of different options and help set up the new phone.No matter how far this store is from your location, I recommend the drive.

Manager and staff very friendly and knowledgable.

Was very kind and generous! Was a pleasure feeling that old customer service again. Would highly recommend this store!!!!!!

I came in for a new phone let me tell you Manager Chris was so nice and very quick he help me a lot and I am satisfied !!!!!

Always a pleasant experience when visiting this AT&T store. The store manager is kind and very helpful.

Dean, Karen and AJ were awesome! Very attentive and knowledgeable. Definitely 5 Star service!

I cant say enough great things from the service in the Tavares store.A.J., Karen and Dean were GREAT!Transferred my Verizon phone service to AT&T.They all were extremely helpful working together to help me..I am not tech savvy, and to learn a new phonewas frustrating.They were all totally on board to help me make the transition.If you want A friendly, HELPFUL and courtesy teamGo see them..

I stopped in one time about two weeks before my contract with ATT was ending. They were more than willing to keep my monthly contract the same and up sale me a $700 phone. They were of ZERO help trying to reduce my monthly rate or find a phone that wasnt over priced by $500. I ended up going to T-Mobile. I cut my rate by 30% and they sold me a new phone for $265 with no contract.

Wesley was so helpful! So glad to see new faces that are so great!

Both men at this location were very courteous helpful .. this location has made a nice turn a round as my prior visit a while back was very rushed and seemed the young man only to get off work ! So very pleased with my visit !

Manager of the store is very kind and knowledgeable and was able to help me do an upgrade and transfer my information over to my Note 9 Thank you so much guys!

Chris, the new store manager, is great. Very helpful, informative, and knowledgeable

Helped me change alot of things on my account great job charlie.

Popped into the phone store for some assistance. Christopher was great help, very kind and knowledgeable . AT&T is where its at !!

Salesperson was helpful and saved me money and sold me exactly what I wanted.

Awesome customer service reps 👏🏻👏🏻 Aj and Adam were super patient with setting up my account wayyyyy better than on the phone customer assistance. You guys are fantastic.

Awesome experience helping with my Directv service. Thank you again, Karen

Staff was great re evaluating my plan and getting me more for my money

This place is a joke, they have no idea what they are doing. Very frustrating and completely wasted my time. I went in to buy a phone out right and was told that at&t doesnt allow that! Well I called at&t and that is not correct they most definitely do sell phones out right and I am in the phone with at&t now filing a complaint.

Bree was very friendly and knowledgeable!

Good service.

The assistant manager was very helpful took great care of me and the problems I was having I am very appreciative

Excellent staff. thanks for the great service

Worst buying experience ever! Showed a quote for one phone then played the switcheroo and contracted on a lesser phone. Very deceptive sales practices. Will never do business with them again. BEWARE!

Love the company, never had a problem with there service or customer service.....but....they never pick up the phone when I call.

If I could give this store less than a star I would. I purchase two iPhones and returned them hours after to then find out weeks later that they are charging me still for services I never used and phones I no longer have! Horrible !

Wesley was very polite and knowledgeable.

Great Service got help right away. Got a phone and a tablet. Mt Dora was unhelpful so I went here.

I didnt realize this store was right there! Dean helped me apply my company discount after many attempts with another location. Thank you!

Went in to get a phone and ended up saving money on my bill! Awesome experience!

Great customer service, no waiting cue or anything!!

Helpful.

The sales person I spoke with lacked enthusiasm didnt seem to know the product too well and therefore I left without hennything and Ill probably stick with those current service plan with Sprint

Staff is friendly and knowledgeable and very helpfull

Great store with a extremely friendly and knowledgeable staff.

Always helpful, knowledgeable and friendly.

Phone has technical issues. They could not help because it a manufacturer defect. LG G3 phone.

Best buying experience.

Long wait times, only 2 employees working.

Prices are to high.

Rude

Rude

Great service, the guys took action.