This is everything that an excellent should aspire to. They are kind, professional and the work is absolutely top shelf. I interacted with the manager Jeff who was always patient and explained everything meticulously. In addition the young woman at the front desk Reese is personable, professional and really knows her job backwards and forwards. Having been in a motor vehicle accident this is a stressful and anxiety-provoking situation. These very kind individuals understand this and go out of their way to be decent and caring, in addition to that job. I will not hesitate to strongly recommend car Masters to anyone who needs their work.

This shop was chosen by our insurance company. Jeff was great about keeping us updated regarding all details about the work and timing. Being in an accident and not having your car for repair is not fun. Jeff helped make this experience ask good as it could have been. Highly recommend. Thank you !

Great customer service! Called every day or two to give me status update. Very friendly. Car was completely cleaned inside and out when I picked it up! I would highly recommend them to have any work done and will be back here for any future work!

Service here was exceptional. Went above & beyond to meet my car needs & fix my car right before my birthday as I had so earnestly requested. Car came back looking brand new. Really appreciate it! Thanks again so much.

I am very happy with the service. I had taken my SUV in for a couple dents in the back. I had it back within the timeframe they said I would and the pricing was extremely reasonable. And to my surprise the inside of my car looked like it was completely detailed! It came back cleaner then when I brought it in. Hopefully I won’t need to have any more repair done in the future but if I do I will be using their service again and would highly recommend them. The staff is also very friendly and great to deal with.

I have used these folks for many years, back when they were Sam’s Auto Body.. the same wonderful people still work there and I am just as pleased with their work as always. Friendly, car gets in and done quickly ( barring any delays for parts, etc), they keep me updated and answer my questions.. all in all whenever the need for their services arises, that’s where I go... I also recommend them to friends and family.

I have used this Carstar Location for years, and I have never been disappointed in the quality of their workmanship or service I have received! This time I was in to have my front bumper repaired from a hit and run incident. Upon initial inspection it seemed like minor damage, but after getting into the job it was learned that there was unseen damage beneath the bumper. Although this was all Insurance related, the representative of this location (Sams Auto Body/Carstar Carmasters) worked with my insurance company to complete my service to PERFECTION! Thank you.

Everything went very smooth. They took care of everything! My car looks and drives like new.

I am very pleased with everything about Carstar Carmasters West. This is the second time that I have had to use them in the past year and I would highly recommend them to anyone. I was able to get a quick and complete estimate, I received an appointment to get the work done in a timely fashion, I was kept abreast of the progress of the vehicle, and in no time I was back in my car that was looking brand new. This is truly a five star operation!

Very honest, reliable and excellent body work. Id come back again and anybody asks me for a good body shop place, Id be saying,,,, take it to carstar.

Great customer service for insurance claim repair. While the repair took a couple extra days than initially anticipated, the reason was the good quality assurance process that ensured the end product was end product was “just like new.” Thank you!

A deer ran into my car and did some pretty good damage to it. After I filed a claim with my insurance, Jeffery got to me right away and everything was handled so smoothly, quickly, and easily. I had absolutely no idea what I was doing but Jeffrey and his staff explained details to me thoroughly. I would absolutely come back to Carstar for future auto troubles!

Very communicative and helpful! My car looks great and I appreciate their help in such a short period of time.

Jeffrey and his crew are professional, courteous and do excellent work! I would recommend them to everyone. Really great shop!

Truly impressed with the manner and knowledge base of the staff at this establishment. From the receptionist to the engineer she forwarded my call to. Everyone is Polite, Courteous and willing to take an extra moment to make sure that the customer understands. Thank you.

I had a great experience. The work was done before expected and was washed 👍.

Jeffrey was professional and timely. He answered any questions I had and sent regular updates.

I have used Carmaster in previous years and would highly recommend them. They are very good and prompt with the service!

Jeffrey kept me well updated on schedule and status. He was friendly and took the time to answer my questions in detail

Very polite quick to take care of customers do everything for u

They keep your cars for weeks on end without calling. Also a lot of run around especially with paint and normal repairs