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Twin Ports Diesel & Auto
1327 Ogden Ave, Superior, WI 54880, United States
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Twin Ports Diesel & Auto
Comments
C
Review №1

Always honest and good work from Jason and the crew here. Started bringing my Girlfriends car here due to her having a tdi VW diesel, and now I bring my car here too!Answers questions ✅Fast service ✅Quality work ✅Good honest pricing ✅Super cool fish tank ✅What more are you looking for in a shop?Thanks again for keep our cars safe on the road.

Ma
Review №2

Outstanding service, honest and fair pricing, super nice people. awesome fish tank, too! thank you, Jason!

Co
Review №3

Had some issues with with the intoxalock device but they worked with me to get it resolved. they put the unit in backwards and it fried my body control unit. had to get it towed to the dealership and somehow put a huge scratch across the hood in the process

Is
Review №4

I have been a professional diesel technician for many years working for both John Deere and Caterpillar over my career (retired from this line of work now). I needed an injector replaced on my personal F250, and since I did not have the programmer to flash a Ford injector, I hired Twin Ports Diesel to swap out the injector and program as needed. They needed to replace the no. 1 injector, since I had the EGR deleted it was right out in the open and most accessible injector to reach (1.8 labor hrs per flat rate based on my knowledge). They ran into problems with two broken bolts, and they told me they needed to remove the cab for access, drill the bolts out and then reinstall the cab. I approved this additional work, and then they told me they did that work, billed me for ~17 hrs for presumably doing that work, which I then paid for. Total bill was about $2,500 for replacing 1 injector. Which presumably they did, but injector code is still active.There was still another issues in the top end, so I brought it into my shop to evaluate further. When I got the truck in the shop, I noticed that the cab bolts had not been touched in quite some time, and it was evident to my experienced eyes that they had not removed the cab as they had told me they had. There was an auxiliary wire that I had run which I told them just to cut as they lifted the cab, and I would splice it back later to save them time. They went under the truck and cut that wire just to make it look like they pulled the cab, but that was the only thing they touched related to R&R’ing the cab – just for optics. Since they were able to take the shortcut and just get the bolts out from the fender well, they still billed me for time to R&R the cab and drill out the broken bolts. Apparently, they figured that was easy money since I had already approved pulling the cab. So verbally and in their typed up service notes they told me they had R&R’d the cab, they billed me the time to R&R the cab, and then subsequently tried to make it look like they R&R’d the cab, when in reality they didn’t even begin to do that.As soon as I realized this discrepancy, I contacted them and showed them pictures that proved their story did not line up with the facts. They then admitted to lying about this and that no they did not pull the cab. The only remorse they have expressed is that I got upset about it, not that they lied to me – which seemed like standard operating procedure.I know its hard to find an honest repair shop, but if you are in need of service you’ll have to keep looking, or make sure you literally watch them do the work, otherwise you will probably be taken advantage of like I was. And again, I used to do this for a living so I know what to look for – if this stuff is foreign to you like most people who bring their vehicles into a repair shop, I can’t image the stuff that goes on. If a technician is honest and knows what they are doing, then yes they are worth $100 an hour, but if they aren’t honest, or they don’t know what they are doing – don’t get anywhere close to them with your vehicles. I assumed the best when I gave them my business, but they proved to be lacking in the ethics department. I still have no idea how they do on quality, but I dont ever plan to do business with them again to find out.

Ra
Review №5

This place rocks! Needed brakes done, i called around and Jason was the only one to take the time to look up my vehicle,check for parts, and give me an approximate price. Not knowing if I needed front and rear brakes, they could have charged for both. What a nice surprise to find an honest shop that checked them out and found I didnt need the rear done. The truck actually ran better than before, is that possible? Veteran and woman owned ( husband and wife) they have my business forever. Support this shop, you wont be disappointed.

Mi
Review №6

I had an appointment for auto work and upon my arrival I was greeted by an unmasked employee even though the had notification posted all over that mask were mandatory. When I asked her were her mask was she said it was personnel preference so she didnt have to wear one. When I asked for Jason she stated that he would not be wearing a mask either. I then informed her I would not be doing business with them and left. There are plenty of stupid people who share her opinion and we should never do business with any company that employs them.

Dr
Review №7

Jason and Bobby are some of the best around, get you back on the road right and fair.

Bo
Review №8

Excellent people! excellent service!

no
Review №9

Every experience has been 5 stars! Knowledgeable, professional and courteous service. Highly recommended. Thanks Twin Port Diesel!

Ro
Review №10

Quick diagnosis and fair price quoted for something a few other places couldnt figure out. Great place to bring your diesel VW

ma
Review №11

Great customer service. Communication with the customer was excellent. Work was done on time and they even found additional problems with my vehicle and fixed them after consulting with me. Will definitely be going back.

st
Review №12

I have drove truck for many years,all over the country, i have been in many shops for repairs,this is the best experience i have ever had!!!!! the staff here is by far the best i have encountered,any were.... so hats off to Jason and the crew for doing an excellent job for me and getting me back on the road quick!!!! Highly recommend them to everyone!!! again thank you so much...

Ki
Review №13

I had some problems with my car that I just purchased, and came in to figure it out. The mechanic was able to find the problem and keep me involved throughout the whole process. It was super cheap and I would recommend coming here again for a cheap fix

La
Review №14

Great place! Great People! Great Service! Great rates!

Sh
Review №15

It was great they were professional and hard working

Ph
Review №16

Very helpful!!

Information
18 Photos
16 Comments
4.7 Rating
  • Address:1327 Ogden Ave, Superior, WI 54880, United States
  • Site:http://twinportsdieselandauto.com/
  • Phone:+1 715-392-7467
Categories
  • Auto repair shop
  • Brake shop
  • Oil change service
  • Tire shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:9AM–12PM
  • Sunday:Closed
Highlights
  • Veteran-Led:Yes
  • Women-Led:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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