The service department, notable service advisor Scott continues to provide excellent and speedy service. The complimentary car wash is first rate as well. I have yet to find any service department that does a better job and I have been dealing with a number of auto dealerships for over 40 years..

Gary and the team took great care of me during my purchase

I bought a certified 2018 Cadillac XT5 from Ed Morse Sawgrass Cadillac, and they were great to deal with. My salesman Gary, did a great job putting the deal together. Their finance man shopped around and got me a real good finance rate for my loan. They couldnt have made it any easier for me. I would definitely recommend Ed Morse Sawgrass to friends and family.

Best car buying experience I have had so far. Sales Luis and Rick meet all of our needs. Brady in finance worked to meet our expectations. Team was phenomenal. Did not feel pressured. Process was very stress-free. Would definitely recommend to friends and family. First place that will come to mind for next car purchase.

My sales Tech Scott Supko Is the best he takes his time Does not make me feel rushed finds out what my concerns are gives his input. All his promises made a promises kept, This is my 3rd escalade purchased from Sawgrass, If I were not happy I wouldnt be a repeat customer.

The service writer Tood is a pleasure to work with. Very knowledgeable and friendly. Just a very good guy.

Best service in town. They strive to make your feel special and take care of your car in a professional way. Since day one, my experience with Ed Morse has been great.

Had the Escalade in for warranty work. Only took a week even when everything was on back order. Thanks again team!

Mr.Paul Hessing was very profesional and extremely kind ne replay to our questions and provide the excelente advice

Jason the service advisor was very informative and kept me up to date with my vehicles progress. Definitely will be returning for future services.

Be sure to see ARCHIE BANTON when shopping for a new vehicle! He is the BEST there is!

The sales manager Saeed Bolourian was very accommodating when we told him we were driving all the way from St. Augustine. He set an appointment time and had Gary Cohen ready for us when we arrived!Gary Cohen did an amazing job walking us through our buying experience and answered all of our questions with his firsthand knowledge! We then went to Brady Taylor for the financial part, and he did a phenomenal job! Our last stop was to Nilma Andrade’s office where we transferred our insurance! She was super helpful and even said she would research trying to get us lower insurance costs! She actually followed up the next day by sending us a quote for an insurance policy! Overall, the entire team was extremely helpful and made our buying experience great!! Thank you all again!! We will highly recommend you all by name to anybody in the market for a new vehicle!!Sam and Lorraine T.

Scorr in service is the best! Takes care of hiscustomers

Was 3rd in line for 7am oil change. My service rep was not in yet, but Scott grabbed me immediately following a short service appointment he handled at 7. He got car & I through an oil change, vacuum & wash in just over an hour so I could make my 9am appointment at home. I know this likely would not have happened without him pressing to get this all done for me. Great work Scott!

Aldo who is in the Buick Customer Service, was outstanding in taking care of my service needs of my Cadillac.

Sales person was exceptional in his dealing, nothing like an ordinary car sales person. Worked together with his sales manager to try all options to make it affordable for me to reach a deal. Was very professional yet friendly, made me feel appreciated. Even went out of the way to let me drive the car to my wifes workplace so she can decide on the color of her new car.

WOW!!! Just leased an XT5 and we love love love it.our salesman was great, we test drove the CT5 and the hubby loved the truck. What an amazing ride. Luxury all the way.Great experience with the team at ED Morse Sawgrass Cadillac.

Excellent service. Service advisor was great!

Our service appointment was great. Besides regular maintenance we had an issue with the parking brake sensor light being on, Scott our service manager and the service team was able to find and fix the problem quickly

Great service department. Fixed right the first time, every time. And at a reasonable price. Love the price match policy on new tires.Great service team!

Jason Pittmon and his team did an excellent job with assisting me on my new Cadillac

Just purchased a new Caddy SUV. 2 stars because the car is fine, but the process took a long time (5 hours). We even test drove the vehicle alone because there was no sales person available. We both thought was strange. In hindsight, that was the first sign something wasnt right and we probably shouldve left. After 3 hours, I had to leave and my wife, who was purchasing the car, stayed for what I thought would be an easy cross the tees signing.She came home 2 hours later having paid $2,500 more than what we had agreed to as an out the door price before I left. My wife is a first responder and had a code for that discount yet I dont see it anywhere on the contract. This whole experience really soured us which is a shame because it is a nice car, but way overpriced and not worth it. We wont be buying any more cars from Ed Morse Cadillac. Congratulations, you got over on us, you win and we lose. Not a great way to build CLV.

My sales person Dennis Hernandez, negotiated my trade in, over the phone. Upon arrival, my new car was parked at the front of the show room. He invited me to view the car, we went in to sign and the payment and options (wear and Tear, Tire rim policies and service package, included, came to the negotiated price, no fuss. Always ask for Dennis for Sales and Scott Suko for service.

They make you feel like family, Especially Todd in Service and Farris in Sales.

My Scott Welcomed me with a smile as usual as I entered late.... I waited for my truck and ready before I could complete a lesson plan. My son is Autistic so waiting is a challenge but never here. I always receive excellent service and my vehicle looking brand new.

Great job Thank you.

Pushy salespeople, they added market adjustment price of $18,000 to an msrp of 2021 Escalade and manipulate on market conditions. Will be reported to GM corporate.

Quick easy and prodessional

Was going to buy an Escalade but Shawn was rude. He was reluctant to even give us a test drive. Took my business to another dealership who didn’t treat me like a waste of time.

Great job by all involved!!!

Exelent service, Todd is very professional, knowledgeable and offers always accurate and excellent advice.

Service was outstanding and very efficient. Many thanks to Dennis Hernandez for his kind and courteous treatment.

Great service! Big thank you to Todd!

Friendly, personable service.rep.. Work done quickly and professionally.

Im just still not sure what to think about the fact that my car has less than 25,000 miles on it & had the engine totally taken out (piston heads or something). My grill was cracked last oil change & no one told me, I saw it the next day cause they left a piece of the car hitch open or whatever the guy called it, so I noticed it myself, is my point. I have to bring it back 2 get that fix, nobody seems 2 be reaching out 2 me 2 schedule an appt. Paid 4 this car in full, youd think theyd treat me better. Its not running the same & Im not happy...went to High School w/ the owner (well son of the owner) was hesitant 2 buy but wanted 2 support an old friend. So far no bueno!

Dennis and team are awesome. My second leased car experience in 3 years and once again very satisfied with Ed Morse. Thank you!

I’m Eli Abrgil The dealer deserves 10 stars I bought a new car a few days ago The service was especially excellent The sales agent I recommend to all my friends to buy from them

I had a great buying experience at Ed Morse Cadillac Sawgrass Mills, if you are looking for a great experience ask for Shawn Burnett at this location.Great guy and great personality also very knowledgeable about the Cadillacs they sell.

Best car experience ever. True professionals that care. I highly recommend !

Im really enjoying my brand new XT6. Had a great experience at Ed Morse sawgrass Cadillac by Paul hessing Jerry thaw and Chris Atkins

Scott Supko is an asset to the Ed Morse family. He is patient & knowledgeable. He always goes above and beyond to take care of me and my car... whether its an oil change or something more involved, he approaches each issue with positivity. He always delivers and gets it taken care of. Everyone from the service bays to the loaner dept to the cashier, I am always met with a smile and courteous service.... I dont particularly enjoy going to any dealership, but dont mind going to Ed Morse Sunrise because of Scott!! He is truly one of a kind! Thanks Scott and Ed Morse!

If you want to have a good experience and walk out with a great deal, go see these guys. We just got an Escalade 2019; we traded in a vehicle and these guys are amazing. My new go-to dealer from now on. Denis Hernandez and Luis Garcia make it so simple and so nice. There are no games here. I loved my experience here.

Dealing with Richard is a lifesaver. He always makes my visit a pleasant one and he always gives me the confidence and trust that he will take care of my vehicle properly. You have a top guy there. Richard is a 10 star. I always recommend my colleagues to go see him.

Amazing customer service. Wait time was a little longer than anticipated, but it wasn’t a big deal. Overall, definitely a dealership I will continue to use for servicing my Cadillac.

Everyone here is very nice and knowledgeable, they go out of their way to ensure you get the vehicle of your dreams. I had the pleasure to deal with Dennis there and his associate and they were very respectful of me as a customer. Every other dealer I went to before buying my SUV here, treated me as if I was clueless about the process and tried to take advantage of it. But not here, they make an effort to get to know you and what you want in a vehicle, and they dont use your typical sales pitches to take your money.....and that I appreciated. The bottom line is that, they will make money off you but they wont aim to rip you off at all, theyre fair and respectful and that is enough for me to rate them high on my book.

Excellent service. Richard Kahn, Service Manager, is the BEST!

Would never buy another car from the place again. Car has been in the shop 7 times in less than 3 years with major transmission and engine problems and as of today they still cant figure out what is wrong with it. A complete lemon.Only person that has gone above and beyond is Scott S in the service department. He has been a great pleasure to deal with.

If you’re on the fence on which luxury car to get, Get a Cadillac. Not only do they offer great packages on their vehicles but the service department is incredible and easy to work with. That’s not the same with every brand. Both the sales and service consultants do their best to be of service. See Dennis Rodriguez for sales and Scott or Richard Kahn for service. They’ll take great care of you. Go in for a test drive.

Scott is always providing GREAT service, professional and hassle free. Amazing staff at rental center, always friendly and helpful. Very happy to be part of Ed Morse Cadillac family :)

I will always use Ed Morse Cadillac to service my vehicle. The service reps are always kind and helpful. The service of my vehicle its always done in a reasonable and timely manner as I wait for it to be completed. I always request Richard Kahn as my service rep he is one of the best at Ed Morse. Thank you Richard Khan for making my wait comfortable an pleasant while my car is being serviced.

Kevin McKenna is a genuine guy. No gimmicks or quick talking. Treated me and my family fair even though we were just looking. He said that we would make it just informational. Never heard that before. Great experience. Ask for Kevin the next time you’re at the dealership.

First Class Experience purchasing our vehicle! Excellent price! Mike, Paul and their staff made us feel right at home. Highly Recommended.

It was great..... Paul was so helpful and very professional. I will definitely recommend my family and friends!!!

My salesman, Nafez Fares, was very attentive and helped even beyond the leasing of the car. I will come back to him and recommend him to anyone. There was also a gentleman who was in his vehicle waving at Fares and telling me he was a great salesman. I agree.

I was lucky enough to get a Service Writer named Scott. IF you need your Cadillac serviced contact Scott! This guy went out of his way to ensure that I was always informed of the repair progress, and when he told me it would be ready, it was. Not like some of the other shops Ive dealt with.Scott truly is an asset to Ed Morse Cadillac and he demonstrates his customer service in all that he does.If he wasnt working, I would make him apply at my company!!THANKS SCOTT, I appreciate your efforts to ensure my satisfaction!

The team at Ed Morse Sawgrass Cadillac always impresses me. Scott and the team in the service department make bringing my car to the dealership worth while each time I need work done. I wont go anywhere else.

My family and I have been Ed Morse customers for many years and will continue to be loyal customers. The management staff, service department and exceptional sales agent Dennis Hernández always make the experience of buying a vehicle exceptional!!!

Scott Supko was amazing as usual! Great service!

The experience was as good as one can get and as efficient as possible considering all that is involved in purchasing or leasing a new car. The sales professional who assisted me, Vanja Jeftic, was outstanding. I met with her initially on a Thursday, where I received information and test drives and then came back and finished everything up on Saturday. She made the process very easy and it was her skill, knowledge, and personality that convinced me to lease a Cadillac rather than purchase a Lexus.She is an outstanding sales professional.

Donald in sales was great as usual! Brady in finance and did a great job! Third Cadillac from this location and we will always come back to this dealership. Great people and a great experience.

I love this service at Sawgrass. They finally fixed a transmission issue that remained from another service dealership and I feel like I have a brand new car, let alone feel safe again. They definitely went the extra mile and made me a very satisfied customer. Thank you to the great person who repaired my car and to Richard for the outstanding help.

Todd at Ed Morse always goes out of his way to make sure I am satisfied before I leave the service department. He makes the visit enjoyable and is an asset to Ed Morse.

Complimentary wash in service. These guys do an amazing job.They spent an hour to wash and vacuum and the vehicle is just like brand new. Thank you so much

Clean show room ! What is the best way to get ahold of the marketing director?

Everyone at Ed Morse Cadillac is professional and friendly. I would recommend this dealership to everyone.

Like is as always customers service VIP. I make a emergency stop without appointment. I had a water ac leak my passenger site was very very wet . I stop the and Scott came to me very helpful and take in care about my issue in the same time and the job was complete in the same day, I am very happy and thankful for Scott service.Thank you Alberto Paim

The service was excellent as usual. I only had to wait less time than expected. I bring my Caddy to Ed Morse because they treat you with great customer service.

First class service—that’s what you can expect from this dealership. Our sales rep Donald was patient and presented all the details necessary for a smooth transition from our old car to our new vehicle. Sales Manager Saheed also went to bat for us. A special GM discount did not go through even though the numbers were calculated with this discount. He worked with us without increasing our monthly commitment. Awesome experience. We (my husband and I) highly recommend this dealership. A big thank you to the guys of Ed Morse of Sawgrass.

I NEVER thought Id drive a Cadillac, but due to recent changes with their fleet I came in for a test drive. Paul Hessing listened to my concerns and took his time to drive me through the lot where we ultimately found the right vehicle. I love my baby Escalade as my son calls my new XT6!

Vanya, our sales person, along with the GM, insurance & finance employees were very patient throughout a lengthy selection process and worked with us on our trade-in and final price. They all stayed very late to ensure our satisfaction!

This may have been a 1-time thing, but the purchase experience left little to be desired.

Outstanding. Saeed and Fares both bring a stellar level of grace and professionalism toward creating a smooth and flawless transaction for the customer. Out of the Cadillac dealerships I’ve visited in the past, this will be the one I come back to in the future.

I had a terrific buying experience at Ed Morse Sawgrass Cadillac. Fares, my salesperson was very nice and helped me get the exact car I was looking for. I definitely felt at home there.

Go see Dennis in sales. We have been loyal customers for a while now and are very pleased with the quality of the services provided each time we go. We send our family members here to see him as well. We will be back very soon.

Scott is a great advisor. Thanks for going above and beyond your normal duties when I needed help with the kids. Much appreciated!

Amazing experience...Dennis did a fantastic job, truly the best customer service both on the sales and service side

Very pleasant experience

My service visit started with a unusual occurrence, Unable to contact my service adviser,with his cell # I called the dealership directly asking for Scott. A message was sent to contact me. Noon came and no call, that is totally out of character for Scott. (Being I had a urgent brake problem) Calling the dealership again speaking to the same young Lady who said lets make a appointment he will definitely will see that. Scott called 20min later.Scott said sorry new phones were given out. I brought the car in later that day.Repairs were completed the next day properly. After seeing the new phones my 90yo mom has. I understood the.poor communication. One would think Ed morse could afford 21 century phones for better customer contact.

I never take the time to do this but today it’s different, I just serviced my 2019 XTS and I have to say I’m very impressed and happy with the professionalism of Richard Kahn. It is nice to see great customer service still exists now days. Good people like this is hard to find, Thanks to Richard this is the only Cadillac dealer I will come to from now on.Thank you!

Great service dept. Fast and they washed the car. Service person Scott polite.

Scheduled maintenance.Perfect experience from the phone call to make the appointment to driving away in a nicely washed/cleaned car!These guys never fail to impress me every time!

My favorite place

Richard is a great service advisor and the reason I keep coming back, their is another dealership closer to my house but prefer to stay because of the great customer service, he goes out of his way to make sure I am completely satisfied.

Great experience! Chris Charles my sales rep was knowledgable and I never felt any pressure. He asked me what my needs were and was able to make it happen. Finance department and Insurance department were also very helpful and kind. It was truely a great experience and I thank everyone at Ed Morse Sawgrass Cadillac.

By far the best car shopping experience. This is my second car purchase from Ed Morse Cadillac and they have gotten even better. Before I came in, I let my rep know what I was looking for, my price range and that I wanted process to be fast. Within two hours we were complete and I was driving out. The sales rep, Mr. Fares, is knowledgeable, up front and friendly. I shopped around for a while (literally throughout the country) and he gave me the best deal and it is certified pre-owned which means I get 100,000 miles of warranty. I had never purchased a used car before and am thrilled with my gently used XT5!!

My experience was great! I was in and out quickly. Scott was fantastic as always.

Bought a CPO and had issues within 30 day. Service guy named Richard was a complete liar. I had to research myself and convince them to fix under warranty after many hoops and hurdles. Later within another 3 months, had another issue and more nonsense and more blame on me rather than Cadillac, a luxury brand, taking initiate to help resolve issues. Love the car, got everything fixed, now I’ll be going to a different Cadillac location.

Great vehicles. Even better service. Thanks Dennis

Long time customer of Ed Morse. Purchased 6 vehicles over the years for my family. Great Service Center for warranty, oil changes or out if warranty service. Been dealing with Todd Nackonomy since 1986. Uf Todds not available, see Scott in Cadillac.

I was greeted as soon as I drove up. I waited for my car, and left content.

Great Car Dealer, been leasing Cadallacfor the past 7 years 😉

It is an art to make customer feel like they got a good deal and they made us feel this way. Thank you, Paul!

Superb service always! Fares is the most wonderful sales rep. to work with on the purchase/lease of your vehicle

As an escalade owner:if u get scott (ed morse cadillac) as your adviser then you have been blessed! his attention to detail and his ability to find resolution to my issues has incredible! what an asset to ed morse cadillac!!!!

Exceptionable customer service. Scott was outstanding and handled all my concerns and questions. I was always kkept abreast of the status of my service and reassured by their depth of expertise in all my cadillacs needs.

Today it was my first visit at Edmorse Cadillac and i was very disappointed. I drove up to the service bay and no one out there to great you, there were at least 4 customer walking around looking for the service advisor or someone in general. Once my advisor found me he processed me and told me to wait in the customer lounge which was 7 seats and a TV really? What is this ford? Being a luxury automobile dealership they really killed it this time, take for example JM lexus once you make an appointment your advisor is always there and waiting for you before you arrive. After they process your paperwork they walk you upstairs to the customer lounge where they have coffee, donuts, pastries a patio even a sales consultant if you wish to appraise your car while its in service. One last thing when my car was done no one told me expect the guy who was cleaning the car, the advisor never came out hey your automobile is done, its in good shape, recommend blah blah nothing. Customer service was just horrible. Thumbs down!

Scott was very nice. Kept calling with updates, prices and options. Answered all my questions before I could ask.

Terrific. Lobed the place. Love Especially my salesgirl

The reviews on here are far from the truth about this place, we bought a 60k car from here and I regret giving the location a dime of our money! The customer service to TERRIBLE!!!! Every time (at least 5 times) that it had to be serviced and was told that we have have a rental, we get there and there’s NO loaner and had to figure it out ourselves because there’s “nothing more they could do” after they take your money on a car they treat you like shi*. I do not recommend coming to this location at all, working so hard and buying yourself a luxury car you deserve to get at least decent customer service. These people are nothing but low class people and that’s the truth about this location and I’m sure 80% of the reviews on here are from them or their friends and family, because everyone I’ve spoke to about how bad it is here tells me the same thing about here smh

Sales person was absolutely excellent. He as helpful, provided many options and which was great.