Broke down, and stuck out of town. They let me use their scan tool, and hand tools to fix my truck. Absolutely legendary! Thanks!!!!!!

We were traveling from out of state and our vehicle started misfiring. We stopped into this store, and they were amazing! They helped find the parts and provide some tools for us to fix it in the parking lot. The team there is killer. Thank you for everything!

Skip this one! My husband called for a battery replacement for our car, they quoted 79 dollars and would put it in for me. When i got there less than 45 min later, the lowest price battery they had was 149.99, after he tried to sell me the 199.99 choice. I asked what about the $79 battery? He said he didnt know what i was talking about. Then proceeded to tell me how much they dont actually want to put the battery in for me, because it was dark outside? If he did it he wouldnt be responsible for damage to the car. Its just a battery mind you! Trying to take advantage of people in a bit of desperation (my husband was out of town) and in need is just disgusting! Will NEVER return!

Very typical auto parts store. Helpful and welcoming staff. Pretty above average social distancing and COVID-19 protocols. Its always easy visiting this location for anything big or small project.

A SALE THAT COULD HAVE COST ME AN ENGINEMy girlfriend came here to get some oil to replace some shes burnt since her past oil change. She was given a bottle of Lucas oil stabilizer, and instructed to pour the entire thing in her oil fill. Normally this wouldnt be a huge problem but the little detail is her car has Variable Valve Timing, and someone sold her the bottle that is thicker than molasses. Ill gaurenter all the channels are going to be clogged up and will be a serious hit to the bank, all because whoever it was that works there has no idea what theyre doing, and shouldnt even be aloud to look at cars, let alone be making recommendations. Im pretty speechless at this point but well see where this goes. If you shop here do your research before showing up, because it might cost you an engine if not.

Great service very helpful!Even put my wiper blades on for me!Friendly staff

Miserable and rude customer service

Very knowledgeable sales staff and they treat you like family

Very helpful employees. Quick service.

Always friendly and helpful 👌

Stopped after work this morning to have a check engine code identified. There was one person at the counter and the other one was no where in sight. I explained what I needed and then the phone rang. Meanwhile another person entered the store and proceeded to pick up some things to buy. After waiting 15 minutes for the person to take care of phone calls he asked the other person in the back to come up front and then proceeded to wait on the person that came in after me. I dont know if he thinks that a womans time isnt as valuable as a mans or what. I will not go there again. I found that very rude. I have purchased items in the past but will no longer waste my time with this store or any other Advance Auto Parts store. Believe it or not there are women that are capable of buying parts for their cars with the ability to put them. I guess future sales arent a priority.

Very knowledgeable team members..extremely polite and helpful

Very friendly and helpful

I am very pleased with the customer service that Dillon and Rick provided my friend and I when we walked into the store. They are honest and have great personalities. We appreciated their quick problem solving skills and service. Thank you very much for a pleasant experience!

First I called Advance Auto Parts looking for a dome light bulb for my sons Honda Accord the gentleman on the other side was his very professional and respectful at that point I asked him his name and he said Blake and I told him I was on my way she pulled it from inventory and had it waiting at the counter I thought how convenient is that thank you Blake

Excellent service. I ordered parts online and went inside to pick them up. The process was simple, quick, and the cashier was friendly. A few minutes later I realized that I actually needed a new car battery as well. Again, the staff who assisted me (I believe it ended up being the manager) was pleasant, helpful, patient, and answered all of my questions while changing my battery on a very rainy day.I will absolutely return if customer service remains this good!

Great staff. Very knowledgeable and friendly. Parts are reasonably priced and most come with great warranties. Its nice to have a local store that can help me keep my car on the road and in tip top shape

Pros

Had 2 auto batteries installed. Awesome service. Great free loyalty program

Needed a new battery, they took the time during to cold to check it. They installed it and were polite and fast, big thx to Blake

Was waited on quick... No one in store but my approach to counter seemed like I was intruding. But what I needed and left.

Was not greeted by none the employees. It seemed like all they wanted to do is play grab ass. Had to walk through the store to find what I was looking for. I was not at all happy with my experience at your local location.

Never going back the lady (manager) sold me the wrong light for my car. I went out to the parking lot to put it in and realized it was wrong when i took out the old one. Went back in the store to return it and she told me she can’t return electronic items once the leave the store. i told her she sold me the wrong one less than seconds ago. She told me she had some beach front property in strongsville to sell me at a very low price and started to laugh at me.

In January the team at Advance Auto replaced the battery in our Honda Pilot on a brutally cold day and it was done so cheerfully. A month later the Pilot was still starting hard so we had it tested at a trusted dealer. Bad cell in the battery was the diagnosis, poor cold cranking. Back to Advance where we were told that the battery had good voltage (not the issue) but admittedly low amps (the power we need for cold cranking). At the counter we were told that Advance doesn’t do replacements on our car (due to plastic shrouds that had to be removed)! I said you did a month ago and she said they shouldn’t have. Not my problem was just oozing out of her. Eventually we were given a reluctant credit with no admission of fault and little regard for my time and irritation. Not a good experience, we will find another source for our parts in the future. I wonder what happened to the team that was there in January?

Exceptional service from guys at strongsville advance who know what they are doing. Always willing to go above and beyond to help and truly care about Their customers.

My friend had a check engine light come on, I told him auto parts stores will be able to look at the codes. Since he lives near this one he stopped in. They told him that, not only do they not check codes, hed have to go to Echeck or an oil change place! Boo hiss.

Almost got a 5-star but did not have 20w40 gear oil

Poor service, been to this store 5 times trying to spend money and its poor service everytime. Not coming to this store ever again

Great service and price. Staff is very professional and courteous.

Great customer service.

Percect

Bought spark plugs here a few days ago never installed them and the young kid that worked there told me they don’t return electrical items after they leave the store. Really dude spark plugs are engine parts. Worst experience ever at and auto parts store. Note to self if your trying to repair your vehicle go to AUTOZONE or OhOhOh O’reilys.

Excellent as always

Very helpful

Friendly, knowledgeable, helpful. Prices are great, service is next to none.

Blake does a great job

Great parts they also carry gearwrench they will help any way they can and u can also order online and get 15%-25% off your order highly recommend

I have used this store for my trucking company for the last 6 years. Customer service has gone down hill and I had a issue with my account that they decide to not address. Will take my business elsewhere. I dont recommend this store.

Just ok, nothing special

People were very accommodating.

Knowledgeable staff. VERY accommodating.

Great service. Had what I needed.

Salesman was very helpful.

Very helpful staff Quick Service

Good parts good prices

Helpfull staff

Waited 30 minutes to buy one thing...

Great customer service

Was easy and efficient

Good help & discounts

Fast and friendly service!

Staff is very helpful and nice

Very helpful customer service

Find everything at all times.

Right on time exactly what I needed

Great service.

They had what I needed.

Not very helpful

Helpful but expensive

They do NOT read check engine codes. Go someplace else.

Always receiving the wrong parts.

My go to place for my auto needs.

Very helpful!!

Good place

1 service sucked

Very helpful

Good service

Tommy rocks

Had what I was looking for

Always got what I need

Yup

It was very good and more for the person who attended us