This dealership purchased my car from me Friday. I was promised several things by the used car manager. After I signed the papers I questioned when I would receive what was promised and was told that it was included in the purchase price of my 2017 RAV4, which is not what we agreed upon. I felt McDonough had a better reputation of being honest and standing by their promises…they do not. BUT, if you like dealing with people that doesn’t have integrity then this is the place for you.

I cannot give enough PRAISES to the Team at McDonough Toyota! I have a 2017 RAV4 that I recently had the oil changed at a big oil chain business. While traveling for work hours from home, my RAV4 started barrelling smoke out the tailpipe on interstate 64. I was terrified! I called the Team at McDonough Toyota at 3:45P.M. and they encouraged me to come on in so they could check it out. They found several errors made by the other company from the oil change. Jessica and Allen took the time to fit me in, fix the problem, and send me on my way home! They wouldnt even let me pay! Thank you to McDonough Toyota, Jessica, and Allen for your personal care and support. I HIGHLY RECOMMEND the team here.

I definitely meant to leave a review sooner. Walked into this place on a Saturday evening a couple hours to close and bought a vehicle that wasn’t even on the main lot ready to sell. Jeff is a fantastic salesman without being a single bit pushy or gimmicky. All the staff was friendly from the time we walked in the door until we left (after hours sorry came up from Roanoke) our vehicle came with a lifetime powertrain warranty through the dealer. I have nothing but positive to say about this dealer and hope it stays that way far into the future.

This is without a doubt the easiest new car purchase that we have ever had! No hassle, no pressure whatsoever. Mark Brooks was our salesperson and he went above and beyond finding us exactly what we were looking for. They have definitely earned our business from here on out! Kudos to the McDonough Toyota crew! Thanks a bunch! We love our new 2021 Toyota Highlander XLE!

We’ve only used the service department at this dealership but we’ve always been satisfied with them. The only issue I would like for them to address is the matter of seating in the waiting room. There isn’t enough chairs, especially for those who have to bring children with them.

Gary was a super guy, and put me in the right car!!! He was so helpful, friendly, and made sure I was comfortable, and happy with my decision to purchase this fun little car!!!! Great experience!!!

I would like to thank Stephanie and Tommy for scheduling and giving first class service. I brought my cousins RAV4 in because of an issue we werent sure of and Brenda in the Parts had Tommy check it out and the RAV4 needed a fuel pump. They worked together and ordered the parts and scheduled the work to be done. Thank you so much for getting the fuel pump and regulator put on in a timely manner. You all have a great parts and service department. Thank you so much!!!!

They took 2 hours to mount and balance 4 tires. To finish it off they left all 24 lug nuts finger tight. Good thing I double checked behind them. Manager said “she would look into it”. Good thing my wheels didn’t come off when I had my family in the car. Garbage dealer. I suppose if you are buying a new car from them 💰💰💰 they will take good care of ya

Purchased a new Tacoma from Jeff McDaniel. No games or gimmicks, friendly as can be and let me go at my own pace. Everyone at the dealership went above and beyond to ensure my experience was top notch. Dustin Campbell, the finance manager, was fantastic and offered some great deals on warranties! Folks, if youre looking for your next car, go visit Jeff and Dustin at McDonough Toyota, you wont be disappointed.

Let me clarify rating. Jeff McDaniel the salesperson deserves a five star. Highly recommend anyone see him if you want a Toyota as this is the third Prius we have bought from McDonough. However, Dustin, finance manager, totally messed up the financing. We won’t deal with him again. Steve, the owner, personally looked into it and called us to apologize. That was much appreciated.and reflected his concern for his customers.

I recently purchased a 2021 Tundra and my buying experience could not have been any better.My salesman, Jimmy Thompson was friendly, informative and on top of every detail. Dustin in the finance office got me a great rate on the new truck and was super easy to work with.I highly recommend McDonough Toyota, they made buying a new vehicle a great experience!

This is my second time being there for my Tundra even though the vehicle was not purchased there . Both times I have been there I have had excellent timely service will continue to go there if the need happens.

I just purchased the 2020 Toyota Camry TRD from McDonough Toyota in Staunton Virginia. Not only is this an amazing car but the process and staff at McDonough was incredible! Big shout out to Gary, who displayed the best customer service I’ve ever had. His communication with me throughout this process was incredible. Quality vehicles and Amazing staff, McDonough Toyota is the place to go!

Mark Brooks and the whole staff was very easy to deal with. Mark spent lots of time entertaining my two kids while we were waiting on the paperwork. No hassle, no gimmicks, and the GM was also very kind and gave us a very fair deal on our car and trade in. Would definitely recommend Mark Brooks as a salesperson and McDonough as a dealership. Thank you for the great experience!

The mechanic Jacob hogle was fantastic. Answering all my questions with no hesitation. Will definitely return solely because of that guy. Ask for jacob hogle to work on your vehicle he is very knowledgeable and doesnt mind answering any questions you may have.

The ladies in service are very professional and knowledgeable and are always willing to help they have been great assisting me with my truck. Thank you to the entire dealership including brenda and shane in parts. And the great techs this dealership has. Thank you all.

I have wanted another truck for 10 years and had my eye on a Tacoma. I was not looking but fate forced me to look for a new car after my old Nissan was totaled in a hit and Run. My wife and I stopped in at Mcdonough and it was the best decision we made in our car buying decision. We had plenty of uninterrupted time to browse without a salesperson chasing us around when we were ready My wife went in grabbed the first free salesperson and the rest was history. The team here is wonderful I can not say enough wonderful things about the staff. This was my first brand new vehicle purchase ever and the experience was beyond perfect if there is such a thing. All of the staff is friendly and helpful and they clicked so well with our personalities Dave Woods was our salesperson and in 5 minutes my wife and I felt like we had known him for 20 years. Again I can not say enough about how wonderful our experience with Mcdonough and Toyota has been. Please feel free to reach out to me directly if you want to hear more details or have me write a multi page review of all the things that made our experience so WONDERFUL!!!!!!!!!!!!

Can I just say WOW! Our family just recently purchased our second vehicle from McDonough Toyota. The quality of the team they have here is SUPERB. Jimmy was extremely helpful and qualified in putting me in the perfect vehicle. I absolutely love my new Jeep Cherokee and it has everything I was looking for. They made the car buying process a breeze after the recent total loss of my previous vehicle. Helen also went ABOVE and beyond to make sure I was getting the best deal possible. She worked tirelessly for 2 days to get me the exact payments and rate I needed. This was our third time dealing with her and she always goes out of her way to not only help but make you feel like a friend. I’ve never felt so well taken care of elsewhere. I will never go anywhere else for my car buying needs!

Very nice people and good qaulity cars

Traveling through VA and my check engine light came on. Called the dealership to see if they could take a look and they said to come right over. They were friendly, professional and took great care of us! Thank you McDonough Toyota!

The job they did is excellent, however their pricing is unreasonable. I should have taken my vehicle to another shop where it would have been cheaper, OVER PRICING is not the way to keep your customers.

Wonderful. Stephanie in service is GREAT. She is so efficient and on the ball. Very, Very kind and helpful. She is a Big asset to your company. Service was completed in a timely manner.Thank you so very much

Very friendly and helpful staff! Service was very efficient!

Nice friendly crew. Treat you like family

I was pleased with the help I received at the service dept. Everyone there was cordial .. and friendly and brought to my attention other issues I had with my truck that I wasn’t aware of. Easy to see they care about the customer and I know I’ll be back to give them my business .

Always friendly Courteous and professional. Prices aren’t bad either. Can’t do it much cheaper myself. Will continue to have our Toyota serviced here. No complaints what so ever.

McDonough once again has served me quite well. They are always friendly and will to go the extra mile. I had some elective work done on my Highlander. They did a great job ! Keeping my car driving like new!!!! Thanks McDonough!

Working with Chris Lint and Rick Cason, his manager, is an experience I highly recommend. They turned a potentially bad buying experience into an above-average experience. My wife and I drove from Richmond after talking to Chris about a car, viewing photos sent by McDonough, and paying a deposit. After arrival, there was an unforeseen condition snag that the weather had likely obscured. Rick rushed it to a body shop to remedy the issue in no more 1 1/2 hour. They honored their word and phone/net representation of the car. I will return to McDonough and refer friends to Chris and Rick.

Great place to buy a vehicle. Chris and Dustin were fantastic to work with and helped me get the truck of my dreams.

Great vehicle buying experience! This was my first time purchasing through a dealer and I was pleasantly surprised by how easy the whole process was. Dave, Richard and Helen helped me and I cant speak highly enough of their kindness and professionalism! I honestly feel like they would treat everyone the same regardless of if you are buying the newest or oldest car on the lot. Definitely no pressure, no judgment, and no hassle! Despite living in Harrisonburg Im more than happy to make the drive to Staunton for all my Toyota needs going forward. I highly recommend the McDonough team and Im very happy I decided to do business with them!

Weve always been treated well McDonough Toyota from our purchase to service. Our latest experience met that standard. Work performed as promised in the time estimated.Staff is pleasant and knowledgeable. Good job. .

We had a warranty for our wheel. I will not go into specifics. We already called the insurance company and made an appointment for 10 AM. They were supposed to take pictures of the wheel and send to said insurance company. At 11:48AM they told us the wheel would be $400. They didnt take pictures or call the insurance company. So what were they doing? I dont know but they said I needed a new air filter. They only reason I take it there is to have records that they are the only company that has done work on it. I will take it to Steven Toyota from now on. Also every time I take it for service I have to get my husband to fix the air pressure in my tires. Again Im not sure what they are doing, maybe they do not either. I would give 0 stars if I could.

Ive been taking my Toyota to McDonough after purchasing it at another dealership. Theyve treated me great and my vehicle better. They have a nice waiting room available for customers that makes waiting easier. The staff ive interacted with have all been friendly and professional. Im happy taking my vehicle here.

The service department did a terrific job of addressing a difficult issue for me in my new Tacoma. They were very professional and courteous. The service tech took care of issues (which some might find trivial) I had with my new truck and treated them as though they were just as important as any other issue might be. All of this was done in a very reasonable time too.I drove an extra 30 miles to buy my Tacoma and I get it serviced at McDonough Toyota because of the way they treated my wife when she bought her van there and because of the negative experiences I had at another Toyota dealer whos less than 10 miles from my home. I highly recommend McDonough Toyota and our sales guy Chris!UPDATE: Its been a year since I first drove off of their lot with my new truck. I have had numerous regularly scheduled maintenance visits and the service department continues to prove that my decision to drive 30 extra miles was well worth it.

They wouldnt work with me at all. Found another car identical then they one I inquired about for 300 less and they gave me 900 more on my trade in, best thing going for them is their warranties here.

Very honest dealership. Went in for service and all wheel alignment on my 2015 Rav4. They checked alignment and verified it was okay saving me $110. I appreciated them not selling me something I didn’t need.

Great people to deal with

Very friendly staff,not a regular customer to them but treated me as one of the family

Awesome team and service!! Love our new 2013 Chevy Camaro convertible. A special thanks to Gerald, Chris and Dustin, you guys are great. Highly recommending to all our friends!!!!

I just wanna day that I have purchased many vehicles at several different dealerships and have dealt with many terrific salesmen, but McDonough Toyota and The salesman Don has by far exceeded the best car buying experience I have had so far. It was the most painless, no pressure, no hassle buying experience with great customer service. We even called back with a few very minor things that we didn’t notice the night we purchased our vehicle and called Don about them and with no hesitation he was willing to fix those small problems and make things right. If you are looking to purchase a vehicle this is the place!!!

I drive a 19 year old Toyota RAV4, and the folks who service “her” at McDonough Toyota have always done a superb job!I would highly recommend them. I always half expect to be encouraged to upgrade to a newer Toyota, but they are not that way.They tell me that I have taken good care of my Rav and she’s in such good shape, to keep it up. That kind of service leaves me feeling good about taking my car to them. When I feel it’s time, I will definitely buy a newer car from them.

Great Toyota place love them

I am very impressed by all aspects that involved me and your business, parts, service, customer courtesy. You’re top notch and should be proud

Great place to get my vehicle fixed. Good customer service.

Good customer service. Chris Lint is awesome! Its the eeeeasiest place to buy a car!!!

These folks are fantastic. Gary and Helen made the best experience for my wife and myself. I had been looking for a particular make and model vehicle for a while. They had what I was looking for and the process was fantastic. I definitely recommend this dealership. The drive is worth it and the staff and facility was even better. Thank you again McDonough Toyota for a wonderful experience. We will be back again.

Awesome experience my wife and I had with the Purchasing of a Toyota Camry. Special thanks to Gerald Wells for Being honest with us My wife is happy with her new car

McDonough Toyota cares and they will have our families business as long as we drive. Forty Five years ago we purchased our first new car, a Toyota Celica, from McDonough Toyota. They provided great service after the sale. We subsequently moved to Florida and sadly could not find a Toyota dealer to match the excellent service we had received from McDonough Toyota. This year we moved back to the valley and we were delighted to discover that the McDonough Toyota team is still the best. Recently we needed help on an service issue and we were delighted with the way that Kelly in the service department helped us get our issue resolved. McDonough Toyota service manager Lyle Lott was fantastic and his responsiveness and outstanding customer service have earned our business for as long as we continue to drive. Thank you McDonough Toyota!

My car salesman Mark was awesome! I didn’t feel the typical “pushy car salesman” with him! He heard everything I was saying and found me the perfect car! Made everything easy as possible! Will definitely recommend everyone here!

Absolute pleasure to do business with.Gary was responsive, provided all the information that was requested and did not push beyond ensuring that my questions were answered. On the day of the purchase everything was smooth, the vehicle was in great condition, cleaned and ready to go.Dustin provided a quick closing without heavy sales pressure but ensured I knew all my options.Overall the team at McDonough exceeded my expectations for a top notch dealership. Im looking forward to taking my vehicle here for service and will be looking hard at options for my wifes next vehicle.Thanks to everyone at McDonough for a great experience.

A very smooth experience with the service department. No surprises and speedy service.

I recently purchased a 2015 highlander from McDonough Toyota and was extremely satisfied with their customer service. Gerald and Dustin were extremely helpful and I will be doing business with them in the future for sure. As a customer the best feeling other than driving my new ride off the lot was dealing with professionals and not feeling like I’ve been cheated! Thanks again guys! You are awesome!

After 14 years of driving the same Camry (233k miles), it was a time for my wife to look for a replacement vehicle. And after a few evenings of homework weve decided to consider an Accord and a Camry. The plan was to drive them both first, than go home and decide which vehicle we (she) like better, and then I can look around for the best deal money-wise.A few years back we had a very unpleasant and stressful car buying experience at the local (closer to home) dealership so weve decided to drive around an hour away and check the dealerships in Staunton. A friend from work recommended Mcdonough Toyota based on his experience.First stop was at the Honda dealership - they were pleasant to talk to but we did not get excited about the vehicle.We than drove to the Mcdonough Toyota and spoke with Dave Woods. Explained him our history with Toyota vehicles, as well as our initial plans (drive a few, go home, decide, shop for the deal, etc...). That didnt discourage him to show us two trim levels that would work for us, point the differences and offered us a test ride, get this.....with or without him! He trusted us with the vehicle to offer us that option. We felt appreciated. Still, decided to ask him to come with us since we were not very familiar with the area.During the test ride Dave was not intrusive, politely pointing a few details but otherwise letting us explore the vehicle and its ride. Got back to the dealership, sat inside and Dave presented us with some numbers. Yes, he was right - he really DID made us an offer that was hard to refuse. And after clarifying just a couple of details, and against our plan, weve decided to purchase the vehicle right there and then. We realised that the offer is fair, their approach very friendly and worth of our business, even unplanned.The whole process was stress-free, very pleasant and fun. Dave was knowledgeable and tactful, giving us time and space when needed....and zero pressure. None. I purchased my fair share of vehicles in my life and this is the first time that there was no pressure, no games, no gimmicks. We felt we could leave at any time and with no hard feelings, we were given enough time to think and talk it over, even offered to think about it and let them know. How often does that happen?When buying a new car nowadays, buyers are spending a lot of money. Its a commitment. So it better be fun and pleasant. And the fact is that most of the time its just the opposite. And today at McDonough Toyota (yes, we bought our Camry today and Im already writing a review) Dave made it just the way it should be - pleasant and fun.Thank you, Dave.Draga and Sinisa Vasquez

I am shopping for a used Corolla, they only take one picture of their used cars. I wish they took more pictures since theyre a 30 minute drive for me.

A great family centered dealership that makes you feel welcomed. Highly recommend!

Go see The best ( Gerald Wells ) for an honest deal on a good car. Toyota McDonough The best !!

Friendly staff, was nice and clean, and everyone was wearing a mask. 👍

This is the best dealership! Great personal service and very professional staff. They found the exact vehicle that I wanted at the best possible price. I will recommend them to anyone interested in buying or leasing a Toyota!

Can’t schedule me so I don’t have to use vacation/sick time to fix a recall, manufacturer recall. Won’t do recalls on Saturday either...very upset. Also took 5 months to get my second key for my 2019 Tacoma.

Friendliest place I have ever been. Not just friendly for a car dealership..friendliest place EVER.Jeff McDaniel. Go see him now. Outstanding. Standing ovation. 100 gold stars. MVP. You name it. Jeff is the most straight up, honest, caring, and jovial person youll meet.I called about a car I saw on a Monday, and by Wednesday, I found myself driving 3 hours from Virginia Beach to purchase it first thing in the morning. He took the hassle and anxiety out of purchasing a car.I had no prior contact with anyone at this dealership, and was blessed by the gods to have encountered this man when I just so happened to call.I had no (good) expectations of my dealings as soon as I dialed the number..now I am tempted to drive up randomly just to visit the man himself after this experience.I would recommend checking their (awesome) inventory for fair pricing and a quick purchase. Ask for Jeff McDaniel.Youll love him. I guarantee it.

As we were turning in our third leased vehicle, we were on the fence about leasing another Toyota. Once we found out about McDonough’s low processing fee, we chose that dealership, in the case they offered us a deal we couldn’t refuse. Chris Lint greeted my husband and me and discussed all of the possibilities that could work with our budget. He and Steve crunched numbers and made it happen for us. Chris was easy to talk to, understanding, and ensured that we were well taken care of. More importantly, he made sure that we were still happy, after the sale had already been completed. Chris made leasing our fourth vehicle an easy and painless process. If you’re looking for an honest place, go visit Chris here. You’ll be happy.

They were courteous, responsive and friendly. Did a good job on the repair. Scheduled an appointment quickly, fixed the proble. Good job

Great dealing with Jeff

My husband and I recently purchased a new Tundra from Coach Jimmy. Jimmy was friendly, very knowledgeable, honest about the things he didnt know, never pushy, and all around an easy guy to hang around! He was patient with our questions and ever-changing minds (we looked at 4 different trucks!). He even came in on his day off to be there when we closed on the truck. The dealership let us take a truck home overnight in order to get a better feel for it, which really helped us make a decision. While we were waiting to close, other salesmen helped Jimmy change our tags and get the truck ready to go. Everyone was very friendly and you could tell the overall atmosphere was light and easy going. Lyle was our finance man. He also was very knowledgeable and straight forward without being pushy. He made closing easy with little (really no) stress. Overall, we were very impressed with the dealership and would definitely recommend others to shop there! Thank you so much for taking such good care of us!

Once I decided to buy a new car I wanted to make sure I was buying a quality product from a reliable local dealership that would be able to provide excellent service. McDonough Toyota was able to provide all three items. Jeff McDaniel provided excellent insights regarding all the options/features that Toyota had to offer and worked with me to determine exactly what car was right for me. Jeff was friendly, informative and always willing to answer my questions. There was never a hard sell or pressure to buy. As a matter of fact, Jeff made the car buying experience fun. By the time I decided to make the purchase I was very comfortable with my decision and thrilled with my new Camry.

Ask for Gerald Wells...friendly, honest and he knows his vehicles!

We have purchased many vehicles in my lifetime for myself, my wife and our business but this was one of the best transactions and our first new Toyota! Gary Eavey from McDonough Toyota was an excellent sales person and was very professional with no BS. Also all of the staff that we came in contact there was also very pleasant to deal with. This will not be our last Toyota and also look forward to doing working with McDonough Toyota and their friendly people again!

McDonough Toyota continues to be the best group of people I have had the pleasure of dealing with. I 100% trust them!

I havent had this much FUN buying a new vehicle in quite some time! Brian and Dave were an absolute pleasure to deal with - not to mention the serious amount of $$$ Dave saved us by securing a MUCH better rate than our bank was willing to give. Seamless transaction from beginning to end, for sure. Everyone was warm and accommodating and the whole process was just as I described initially...fun. This 17 Tundra is my 3rd Toyota pickup and - thanks to McDonough - it certainly wont be my last. Highly recommended!!!

From the moment Richard Harlow walked out to greet me to the final hand shake, I never felt more relaxed buying a car. He was honest, upfront, professional and funny. And never pushy. Even Dave, the finance guy, made things quick, easy, and painless. This was the best group of people I have ever had the pleasure of buying a car from. I highly recommend McDonough Toyota & especially Richard. He was great! Well worth the trip from Mathias, WV to Staunton, VA. My next car will be bought here, too.

I was completely upside down on a 10 year old car that I had purchased 4 years prior. I had been to several other dealers but with the negative equity, and low credit issues, I was left with car options I did not want. I was referred to Gary by my boss at work who has known him for along time. I called and gave him my information over the phone told him my issue with my current vehicle. I really appreciate they did everything over the phone, I have young kids and its hard to sit in a car place. He found me a car that put me in my price range a brand new 2018, with a rebate. He successfully pulled meout of the hole and got me on track. He ordered my car in from Tennessee. I got there, Gary was so nice he showed me everything in my car how it works, even hooked up my phone. Helen was the financial person I suppose, she helped us with the gap insurance and added warranty. She was absolutely wonderful as well. They also put up with my kids In the 30 min we were there. My experience was amazing and I will gladly recommend them to anyone that needs a car. Gary got me out of a Chevy cruise option only and into a suv that I needed to fit my family, and Helen helped. I am so appreciative. Thanks yall!

Richard Harlow is a great guy! Knowledgeable and kind! Not pushy in any way. Go see him!

Super customer focused dealership. Knowledgable friendly staff. Awesome sales people ( contact Gerald Wells). Tech friendly waiting room is comfortable. Service people are great too. Overall superior dealership experience.

Great sales staff . They beat all my local dealers prices by $1000 . Well worth the extra drive there. Aaron was a straight forward, helpful, no BS salesman. They also got me a lower interest rate.

After visiting another Toyota dealership we came here and met with Gary. He was such a pleasure to work with and was a pleasure to deal with. No high pressure. Nice and direct. So far everyone weve talked/dealt with there has been very professional and welcoming. In the future, I wouldnt even waste my time going to any other dealership. We havent been in for any service yet, but Im imagining the same positive experience.

Nice place and no pushy

We bought our new Corolla here last year. A lot less pressure than many dealers. Friendly follow up. Pleased with the 2 years of free maintenance. So far our two maintenance visits have been efficient and uneventful. Easy to set an appointment on-line and the service is done in the promised time frame.Forgot to mention, if you have small children they have an ample play area with toys, books and videos to keep them entertained while you shop - especially convenient if you have to wait during a maintenance visit.

Everyone is extremely nice and very knowledgeable and over all pleasant to deal with. If your looking to buy a new or used vehicle I highly recommend McDonough Toyota. I recommend salesmen Richard Harlow and Dave Woods because they helped me with my purchase and it was a great buying experience. If either one is busy helping other customers the other sales team staff that I met there is Great Too and Very Friendly. I NEVER ONCE FELT THE HAVE TO BUY NOW PRESSURE either like some other dealers while I was looking and shopping around at McDonough Toyota or even when I did return to buy my new Toyota Tacoma pickup.

I have had my timing belts and associated parts installed by McDonough Toyota on two vehicles as well as some other repairs. What I liked was the expedient repairs and the fact I have had no issues. During these repair periods I have made some unusual requests which were accommodated without reluctance and with appreciation of my specific needs.

I was in need of a better car and took off hunting for it. The second place I ended up at was McDonough Toyota. I couldnt have ended up at a more friendly place. Chris my saleman went up and beyond to help me get the car I looked at. He was very friendly, kind and stood with me to make it happen. I hope you go to him for your next car purchase. Helen was so kind, nice and friendly doing all the final paperwork. Excellent service! I recommend this dealership highly!

This dealership might have had it together at one time but not anymore. Left hand doesn’t know what the right hand is doing. Competency is not in their vocabulary

I have purchased/leased three vehicles from Jimmy Thompson at McDonough Toyota. My experience with Jimmy has been wonderful! He is easy to work with and he definitely puts the customer first. He is knowledgeable and thorough when talking you through the features of your new vehicle. I have also had positive experiences with the finance and service departments at McDonough. As a whole, the employees of McDonough Toyota are friendly and awesome plus they have a wonderful new facility that is worth checking out! If you live in the area and youre looking to buy a Toyota, you should visit McDonough Toyota in Staunton!

Great place to buy a car! Service department is tops. Free inspections for life and a lifetime engine guarantee. They werent above and beyond to find the car I wanted in the price range I set. They didnt even have it on the lot yet and as soon as it came in they called me. I will buy all my cars here from now on.

Finally fixed my problem after three weeks, three visits, and $1,000 of unnecessary repairs. everyone was really nice, but service techs were reluctant to think outside the service manuals and my experience suffered greatly due to that fact.

So far they wont answer the phone! I need a recall done and am worried about whos gonna do it? Last time i had a recall i did go to McDonough and they would not help me. So now i have another one and hope that there will be a trustworthy mechanic that does the job. I love Toyotas believe me its a great car, just hope i deal with honest people and will let you all know the outcome this time!

Let me just say, working in the automotive industry can be very stressful, ESPECIALLY in the service department. However, I am SO THANKFUL for the service team at McDonough Toyota. I am from out of state and reached my 5k service mark on my brand new RAV4. I stopped in to see if I could get my service done, and instead of turning me away for not having an appointment, they found a technician to work on my vehicle for me and get me back on the road. I can not thank them enough for their kindness and positive attitude towards me! Count on them to provide you with excellent customer service ☺️

Its been awhile since we purchased our first vehicle from Gary, but we went back for a second vehicle because the experience was so wonderful! Twice now he has gone out of his way to find us exactly what we wanted and was within our budget. We never felt rushed or pressured, and he welcomed our children as if they were his own. Hes more like a family friend than our car guy, and hell be the first person we go to when its time for our first teenager to drive.

Great first time buying experience. They helped me pick out just the right car and the financing experience was stellar. Thank you!

Awesome quick service and a great friendly staff that helps with all questions!

Fast courteous service, I love this service center.

Always friendly people. They will try to help you in any way they can. Great place to buy a car. Have bought 3 cars from here. Will continue to buy from here. See RICK CASON he will put you with the right person

I have used the service department at this location once or twice. They are super helpful and friendly. They also got the job done quickly. The sales and financial side is also pretty amazing. I had to drop off my car to turn it in at the end of my lease and also ask a few questions. I wasnt even in the market to get a new Toyota, but they were friendly and helped me anyway. The staff here is all around awesome.

I highly recommend this location. My husband an I had been shopping for weeks. Finally an honest car dealer, Gary was honest and friendly about everything. We told him our price range and was in a new car and driving within only an hour and a half.... also the finance guy, Dave I believe, was great with any questions and explained everything well.

We had one of the worlds worst experience with them. We worked very hard throughout the week looking forward for Saturday to bring our old Toyota Avalon for oil. The lady sitting on the service area immediately stopped us and told us she wont do it if we didnt have an appointment because she has lots of work to do. She did not even offer to set up an appointment for us. We werent expecting it to be done on the spot but she went on doing her stuff and ignored us while we stood therewe left with no choice left. Then we went amd looked at the cars we always looked at all the time because we always aspired to get a car from them. While looking at the cars people came to us and we opened up our experience to them they referred us to the guy they said was running their place. We used to refer our family and friends to them all the time. We had referred 5 or 6 people who bought cars from them. The guy who run the place kinda knew that too but all he said was we cant do anything about that. We told him we really dont have other days to take our car back there because our work schedule. Obviously we need the car to go work too he said again well thats the way it is. We were very frustrated my husband just mentioned too we didnt expected to be treated this way and told them we wanted to buy a car from them (which we do because I told him I would gift him a car) but if we cannot get our car serviced from them once we get a car then we should buy a car somewhere. The guy gave us a cold shoulder and look at us straight with an insensitive face and said that the service is different if we brought from them. Everytime we refer someone and they get a deal they thank us and saying thank you and if theres anything you need just let us know. They gave us that I dont give a damn about you attitude. The have extremely a poor way of treating the people who value them to think we always think and speak highly of them and they give you the worst customer service and attitude!!!

Efficient and Professional service. Thank you

See Coach Jimmy for an honest deal on a good car. Service department is top notch.

Really enjoyed working with Jeff McDaniel on my recent vehicle purchase. He was very helpful from the start of the process of me purchasing a Tacoma (had to order) to the end when he spent time explaining the features. Got to meet and talk with Mr. McDonough while I was waiting a minute on Jeff which was a real pleasure as well. Very good car buying experience and would highly recommend McDonough Toyota. Steve Cosby, one of the management team even provided me with a set of mud flaps for my new truck as well as providing entertainment.

Have been using these folks to service my Toyota Highlander for about a year. Best service I have ever experienced. Be sure to call ahead for an appointment because they are popular.

I bought a new Toyota Prius in 2011 from McDonough Toyota and it was an excellent experience. Gerald Wells was excellent - extremely knowledgeable and really put me at ease during the whole process. I never once felt like I was being pushed into a deal or being taken advantage. The service department at McDonough is also wonderful. I love to use the online booking tool to see what appointments are available that work with my schedule. I highly recommend McDonough Toyota.

Went for my car inspection. I made an appointment weeks ago. Sat there for 2 hours. Then told they hadnt even started and have to go back tomorrow. If it wasnt free because I bought my car there and because I had to wait and now it is the end of the month I wouldnt even bother with them anymore. The service used to be good there but this is my second bad experience in a row.