I highly recommend Charlie Obaugh Kia and Melissa Cline. After the random Staunton flash flood that occurred a couple of weeks ago, we needed two vehicles after our new Hondas were declared total losses due to water damage. I stopped by a few dealerships to test drive before stopping by Obaugh Kia. Melissa helped me as soon as I came in the door. I informed her that we were still dealing with our insurance company and I was unsure of how to navigate the process. She helped me with input and advice on how to deal with the insurance, recommended vehicles based on our needs, and allowed me to even take vehicles overnight to test drive. This definitely helped us decided on the right vehicles for us. Melissa was available to help with any question I had about the vehicles pricing, the monthly payments, car features, etc. We walked away with a 2021 Kia Seltos and 2021 Kia K5 GT, both with payments cheaper than our previous vehicles. We are extremely happy with our vehicles and will definitely return to do business with Obaugh again. Melissa was excellent and provided the best car buying experience I have had. She truly made us feel that she was invested in us making the right vehicle decisions. I will definitely recommend the dealership and Melissa to my friends. The other ladies at the dealership were great also! This is a great dealership.

Melissa always takes great care of me. She is efficient and thorough. Definitely keeps the best interest of the customer in mind. Want to be treated right… go see Mel. You won’t be disappointed!

I always have a great experience with the team here

I highly recommend! I am extremely picky with who services my Kia. Ive been going here for many years and they always take great care of my Kia. I am very thankful for all of the staff that has helped me. Kelly my service advisor is always so welcoming, helpful, and informative. I look forward to seeing Kelly each time I stop in for an oil change.

Been looking for a dealership that understands the stresses of buying a new car - and this dealership gets it!! Lisa and Josh went above and beyond to help me find my perfect SUV! I purchased a Telluride and they helped me to navigate through financing and picking out the car of my dreams! I cant express enough, the level of customer service and professional and polished business that this is. Even post purchase, the level of service has been superb - phone calls to ensure satisfaction with my purchase! I highly recommend this dealership to anyone looking for a new car! Thank you Lisa and Josh for your patience and expertise!

Just had a transmission replaced here. Seems to be running good! Glad to have the car back on the road! Unfortunately there was a dent in the drivers side door when I got the car back. I took the car back to see if there was anything they could do. They were very polite but didn’t feel like it was anything they did. I understand that, as I don’t have any before pics and can’t prove that the dent wasn’t there when I dropped the car off. Maybe it was, I don’t know. The main thing is the car seems to be running good, however if I take something back there I’ll try to take pics before I drop it off. Thankfully they did have a good attitude about it!!

Staff was courteous and friendly. Oil change was quick!

Great dealership!They pulled the car to lighted garage for snapshot session. Ill buy it here but currently they dont have the color I need.

Went there today to set up a appointment for a recall on my car. Service was very friendly and nice

Fixed my issue and reimbursed me on an issue that wasnt really their fault. They did me a great dead.

I was here to have my oil changed. Took maybe 30 mins and they washed my car.

I took my KIA OPTIMA there today to have a recall fixed and I received a coupon in the mail for an oil change with actual KIA oil filter for $9.95!?!? I didnt think it was a real coupon, but it was!!! And when I got my car back they had vacuumed it for me and were going to wash it but washer was broken so they said they owed me a car wash!?! All I have to do is let them know when I want it done and its free!!! I was very impressed and appreciative!! Im Disabled and can no longer get down to vacuum my car so this was a BIG HELP to me!!! The receptionist was KELLY and she went above and beyond to be nice and help me out. This is truly rare these days and when you find a place that offers you help in this way, well I have to commend them!!!! I definitely recommend Charlie Obaugh KIA to all my family and friends and anyone else looking for a great place to have your vehicle worked on or serviced!

Total Joke! Showed up and walked the lot, went inside and looked around for 20 minutes. Saw lots of Sales people sitting around. Not one person talked to us. Left and went to Steven KIA and bought a 2021 K5.

A Big Thank you to Charlie Obaugh Kia, I would highly recommend this dealership and our salesman Matt Sniegocki! We’ve had Kia’s before, However Never the “Kia Soul”! Matt was awesome to work with, was extremely knowledgeable about all their inventory on the lot, even the used car inventory, no pressuring to make a sale just wanted to make sure we knew what we were purchasing! He worked with us through the week to make sure all of our questions were answered. He found the exact color, model & additional accessories we wanted with the Soul. We had looked at other dealerships but we were sold with Charlie Obaugh Kia, their kindness, attention to details, their own Service Depart on Site, which is willing to go the extra mile and the knowledge of their product. They are a 5 star dealership!

Disorganized. I never got any follow up. I was told I would receive updates and I had to be the one to reach out each time. Poor customer service. Waited 3 weeks for them to say they want 2500 down along with my trade in. And initially made me believe they would take both cars and last minute decided they’ll only take one. Waste of time.

I accompanied my mother with her first purchase of a new 2020 Kia Soul and I would have to say that was the best experience I have ever encountered with a dealership Lisa Fink was more than helpful and very knowledgeable about the vehicles and the special deals to help my mom get into the right vehicle she wanted. There was absolutely no pressure on buying right then and there and Lisa was more than kind enough to understand that that was a huge commitment to buying a vehicle. After the sale they washed and detailed the car very well and even took pictures of my mother and her new purchase and while they were doing that Lisa was so wonderful to even take us to lunch to finalize the sale😄. All in all I will be making my next car purchase with Lisa and only Lisa because not only was she a delight to be around she even checks up on a regular basis to make sure my mother is still more than happy with her purchase. We couldnt have had a better sales lady to help us out. GO LISA FINK you rock!!!!

Everyone was so friendly. It took exactly as long as they said it would, so I wasnt late.

Lisa Fink is absolutely wonderful to work with. We gave her details of what we were looking for in a vehicle and budget. She found the perfect vehicle for our family. We will definitely contact her when we need a new car.

Ask for BARRY (BEAR) BLAND! I cannot stress that enough. He is your go to guy when navigating into your new ride.I have poor credit but BARRY was able to get me into a very sharp (in my opinion) car. He was flexible with my schedule and night shift working hrs by sticking to text and emails mostly, which was very convenient for me.BARRY has been there for me not only to help purchase a great used car but even after when I had any questions about it. Very personable and when you meet him you just know he’s a great human being who cares about getting you into a ride. Even tho my purchase experience is done for now, I feel comfortable and confident reaching out to him about any questions, comments, or concerns when it comes to my car.

Amazing service! I chose the valet service for the 60k service package. They got my SUV on time, kept me updated by phone calls and brought the SUV back to my house. Great price on the 60k maintenance package. Plus they took care of 2 recalls and gave the SUV a quick wash.

Best car shopping experience ever!

Maxx BartleyLisa Fink, was more than amazing, she helped my wife and I get into cars we absolutely love and knew what we could afford. Her knowledge on cars is great! I could not have ask for better service from her or the sales manager. They took their time finding us the best deal with the best loan. It was a quick process that made an amazing memory. I will never go anywhere else to buy my cars!! Great team and great service. I give her 10 stars if it would let me!!

Great experience, & Matt Sniegocki was amazing made it quick & painless pleasure to work with

The service here is above and beyond excellent! I showed up a day early for my service appointment (my bad) but they fit me in and got me up in out in no time. What terrific customer service. It why I keep coming back.

We had a unexpected family emergency come up that required travel. Our 2020 Telluride was close to needing service, i called to see if they had any openings and without hesitation they worked us right into their already busy day and got us on the road. We have truly had the best experience with Obaugh Kia, from the original purchase to the services we have had done they have been top notch !!

Let me just start by saying how wonderful Beth is. She took amazing care of me and made me feel so comfortable with buying my first car. She was very sweet and helpful and always went out of her way to help me. It was stress free which I figured buying a car would be the most stressful thing ever! Beth made everything so easy I had a wonderful experience and I adore my new car!!

Bought my first brand new vehicle yesterday thanks to a whole lot of hard work and patience from the team at Charlie Obaugh Kia! Lets start with the fact that I have NOT had positive car-buying experiences in the past (at a different dealership in a different city) so I was nervous going into the process because of how instant and tangible my buyers regret was the first time around.I was researching trading in my vehicle (that I still owed money on) and decided to stop in just to ask a few questions after work one day. Mike Prewer helped answer questions I had about the vehicle, and helped me to narrow down what would still fit in my budget. The entire time he was super respectful of my wishes and the fact that I was mainly just doing research during this visit. I called Mike back the next day to set up an appointment for which my husband could also be present.With the help of Mike, Josh, and Adam in finance, I was relatively shocked that they made it possible for me to walk out of the dealership with a brand new car and my payment is still in my budget. Nobody pressured me, nobody made me feel like I had to buy the car that day, and everyone was super helpful, friendly and honest. Even Ms. Beth came over and chatted with me while I was anxiously waiting for the numbers to come back (which helped me to take my mind off of being anxious!)I just wanted to say thank you so much for making me realize that buying a car doesnt have to be awful. When my family is ready for our next vehicle, we will be back!!

My wife and I just bought my new 2019 Kia Soul! We love it, thanks to the staff at Charlie Obaugh Kia. Christian is a great salesman. His friendliness, patience, optimism, clear communication, and understanding was helpful. The sales team members worked with us, so that we can stay in our budget. This is a good introduction for us into the Kia family.

Great service

I didnt buy my Kia from here :( but I could not ask for better service on everything they have done to my car! Amber is a awesome service writer. Will get everything done you need. above and beyond. and i always get a clean car when i pick up.. Thanks guys! Want good service go to Charlie Obaugh Kia!!

Great sevice, friendly and knowledgeable staff with a great product lineup.

I recently purchased a Kia from Charlie Obaugh Kia. The experience was very positive and I did not feel pressured at all. Lisa F. and Josh were great to work with and very professional, kind and accommodating. I plan to return when I need another car.

Called to schedule an appointment for a maintenance check. Kelly was the rudest person I’ve ever spoken with. She was very short, like I was wasting her time Telling me that they were understaffed and over worked. During this time, who Isn’t but there is no reason to be nasty with a paying customer. I will never call them again.

Clean waiting area that had a Lego table that helped keep my 5 year old occupied whole we waited. The service was fast, friendly, and efficient.

I love my car but the KIA in staunton I will never buy from them again. The guy that sold me my car lied about the benefits of buying the car and free oil changes and inspections for as long as I own the car. The guy no longer works there and now there saying they never offered that. Your sales people should be educated on the deals and offers and should not sale or lie to paying customers. They are rude and do not hold up to there word.

Not impressed! Made an online appointment for 2 recalls. Took the vehicle in and dropped it off. Was called later by Amber that the vehicle is ready. One recall they had to order the part for and the other recall couldn’t be completed because they didn’t have the tool to do it. Said it was lost before she started working there so she doesn’t know what happened to the tool. She was very rude about the situation as if it’s my fault they don’t have the tool complete their manufacturers recall! Seems like if it’s a scheduled appointment they would confirm the items being done since it’s something they couldn’t do that they would let the customer know ahead of time. No worries tho Steven Kia is able to complete both recalls. Will not be back. Your employees need better customer service skills and stop being so rude!

Great service! Arthur went the extra mile to get me in a vehicle the same day mine broke down!! definitely recomend this place!!

Saw an add that said they help people with bad credit that was a lie! After the sales woman found out what the bank said she never even called to let me know. And then when I called she finally hours later replied back with a text. Had she even bother to listen to me things would have been different. She made me feel like nothing. I would have given them 1 star had it not been for 2 of her colleagues.

Very disappointed was looking at two different vehicles and quoted at different prices than originally quoted And with less ammentities they tried tricking me with a similar vehicle with less ammentities on oneand tried to act like The tax and license fees were thousands of dollars on the other. I will not recommend them unless you like being lied to and taken advantage of

Staff attentive and courteous. Scott was able to address all questions and concerns that I had before purchasing my car. I am very pleased with the service that I was provided.

I scheduled an appointment for my KIA, after driving half an hour to get there, I showed up, there were a skinny lady in the front desk for check in, as soon as she saw me, her attitude changed right way. She discriminated me I swear. The day before this dealership told me for the issue that I had, it’s still under warranty after providing them the vin number(the employee didn’t tell me the warranty is only cover front doors! They should tell me that in advance, so i don’t waste time and gas. The issue was door latches to get in and out also issue of rolling up and down the windows of the vehicle(Rear Doors Only). When she found out the rear doors has the issue, and front doors is ok, she said; the warranty is only for the front doors only! How come the Kia cover the issue for the front door, but not the rear doors for the same vehicle😜! My question is; what if the rear doors is ok but front doors has this type of issue, then she tells me, the warranty is only cover rear doors😁. Days later, I called back again I reached out the supervisor, I explained to him, he said he is getting back to me, and he never did! It’s a SAD story for me and FUNNY for everyone.

Wonderful experience.

I only get my Kia serviced here. Best dealership ever!

Our sales guy, Christian, was very helpful and made our car-buying experience easy and convenient. We appreciated the extra time he took with us even as he was heading out the door to go home for the evening.

The staff at Charlie OBaugh Kia was awesome. I cant thank them enough for finding a replacement car for my wife after her car was totaled. Brent, Josh and Jake were incredible to deal with and went out of their way to help us find the right car at the price we were willing to pay. I would recommend anyone looking for a Kia or GM product to give Charlie OBaugh the chance to earn your business. Theyve earned my business for life. Great people, great prices and worth the drive to deal with them. You wont be disappointed.

Just purchased a 2019 Kia Soul, the process started online then i was contacted by Jake Swartz he got me approved and had everything started when I went to the dealership 2 days later where I then started dealing with Jacob Cosgrove who did an amazing job of showing me the Vehicle and it’s features not to mention he had to ride with me he also explained all the benefits I would get from buying a Kia and also buying it from Charlie Obaugh, then Adam handled the signing of the finance papers and he explained even the fine print. All I can say is from start to finish this was a great group of people to deal with I couldn’t ask for better service or treatment!!! Great job guys and it was a pleasure dealing with all of you!

I really enjoyed the atmosphere and willingness to cater to my needs and wants. I will definitely send any friends/coworkers your way!

Jacob Cosgrove was a phenomenal sales associate and listened to our needs. Go see him if you want a quick, no-pressure, buying experience!

Great customer service Look for Beth she is great .

We visited Charlie Obaugh Auto Group in early June, 2017, and found them to be an extremely helpful, friendly, very professional and straightforward. An excellent and hassle free dealership. Their sales person, Ma ani Maggard, was especially good at matching a selection of vehicles to our needs. A true sales professional! We were looking at Buicks and at her suggestion found that a Kia meet our needs and was the superior choice. The Kia is a superb and comfortable car.

Matt Sniegocki was outstanding person to work with ! He paid attention to specific details of what I wanted and made it a reality, was easy to talk to and made it so comfortable the whole time we were there.! I couldn’t ask for a more caring, professional, on point person to work with. He explained things in great detail put my needs Nd wants above everything else to make sure I got exactly what I wanted. Thank you Matt thank you Charlie o Baugh Kia

The honest, straight-forward approach. I was made to feel welcome. All the employees made me feel like a valued customer.

Very good experience. We bought a car a few months back from another Kia dealership so we were a little scared to try another however I’m glad that we did. We were greeting with smiles. The salesman Matt Sniegocki was very informative of all the cars we looked at. We decided to go with a new Kia Soul. Best experience ever. If you want a smooth sailing deal and a good price stay away from price Kia and drive the extra miles to Kia here in Staunton. Awesome worth the drive.

Im really happy that I was able to pay cash for this vehicle and now I dont have a car payment. Christian was very helpful going over the car in detail.

The service from Christian was superb. My entire family felt welcome while he worked his magic

Amazing experience very friendly staff. Christian made sure our family left in a safe excellent vehicle and we could not be happier!

Great salespeople, Great service department.And best of all free state inspections for the life of the car if you do all your services and buy your car here.

Bought my vehicle there previously with a no pressure sales associate. Good experience. Continue to get no pressure vehicle maintenance service there. Very satisfied.

We just purchased a 2018 Kia Sorento from there and I have to say it couldn’t have went any smoother, had to stretch it out over a few days because of work schedules but Christian was very patient and helpful! Thanks again bud you did an amazing job !!!! David and Rajini

The sales man was wonderful with my son and did everything he could to make us happy!

Christian was very knowledgeable and helpful. it has been a very good experience. we had not planned to buy a car today. thank you.

Best car dealer in all of Virginia. Go see Scott at staunton location cant go wrong.

Christian was very kind to bring the Avalanche from the Waynesboro store. I appreciate all his hard work.

Wonderful people to deal with, go see Beth for a new vehicle!

This business, especially the Owner Charlie Obaugh, has no integrity what so ever. When the employees make mistakes it is up to the customer to remedy the issues. You will be left high and dry. They can not handle any out of state customers and will leave you with excuse after excuse instead of taking accountability for any mistakes that result from their employees i.e. any miscalculations on their part will come out of your pocket. I do not recommend anyone buying a vehicle from this owner as you will highly regret the experience. I know I did.The response to this review is a prime example of the excuses Ive received from Charlie Obaugh and his staff. Blaming the entire state of Maryland and Maryland MVA for their miscalculation of the state tax which is 6% across the state. To prevent any miscommunication I had the Maryland MVA clerk and the Charlie Obaugh Kia Dealership Title Clerk speak to each other on the phone. There are no hidden fees as all the fees are posted on their website. This business, as their owner displays, takes no ownership for their mistakes. When this is brought to their attention, the owner responded by stating that only a small percent of their customers are from Maryland so basically how were they supposed to know what the taxes should be? But, still did not want to cover the amount the check was short for which I was told would be covered by my salesmen at the time of purchase. They are completely unprofessional and discourteous. As a first time new car buyer and recent graduate of Mary Baldwin this experience has left a bad taste in my mouth . I have informed those in my community of the experience Ive had here so that it doesnt happen to them. If I could return the car I truly would.

Love these people so sweet

Great place, great deals, employees practically treat you like family.

Only place Ill get my oil changed.

Do not ever buy anything from any of thare places been trying to talk to Charlie for 2 months now nobody will let us talk to him

Always helpful and courteous, great place :) Mechanics? not so swift :(

Well the car I bought was not what I expected . over priced and pushy.

Didnt buy a car but great salesman.

Basic oil change and tire rotation... 3.5 hours...

Great service!

Christian worked really hard to get me approved!