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Pacific Elite Collision Centers - Stanton
11050 Western Ave, Stanton, CA 90680, United States
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Pacific Elite Collision Centers - Stanton
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Tr
Review №1

Customer service is great! Kept me informed about my car the whole time and was fixed on time. Would recommend 100%.

Ch
Review №2

Set up an appointment to fix my car. Was very easy and they gave me a ride home. Price was reasonable and my car should be repaired in 3 to 5 days. They mentioned that if there was any hidden damage, they would call me and tell me what it is and how much the cost for adding on. Very good customer service.

el
Review №3

I strongly recommend Crash Champions Collision Repair for a job well done for the repair of my car. Employees are very nice and friendly.

Da
Review №4

Best customer service! They were VERY helpful when it came to answering questions and provided everything I needed as of info on my vehicle. I was even personally kept up to date with everything going on with my vehicle. When I received my vehicle back after the repairs I was very surprised to see that not only the exterior, but the interior of my car was detailed and cleaned. HIGHLY recommend this place to anyone in need of repairs!!!

Ed
Review №5

The body shop kept me informed throughout the duration of the shop and the overall quality of the work was amazing! I want to especially give recognition for one of the employees, Geo, for going above and beyond throughout the whole process in repairing my car. Even after the car was finished being repaired, he made sure I was completely satisfied by checking any other things I would notice. He was attentive and patient at the same time and I appreciate that. Thank you to the whole team at Crash Champions for making the whole process easy and smooth from the car rental process to the overall communication. I would highly recommend this place for anyone needing any paint or body repair as they work with all major car insurances.

mi
Review №6

My insurance company referred me to Crash Champions after I had a collision. The day I went to drop off my car the repair shop was easy to locate and clean so that was plus. The receptionist and my service advisor Luis were super friendly and polite. They got me in and out in a timely manner and the same goes for the day that I picked up my car. My car looks brand spanking new and I couldnt be happier with the work you guys did! Manny, the gentleman who cleaned and detailed my car, left my car looking spectacular! I would recommend them to anyone!

JE
Review №7

Crash champions did exceptional work matched my color perfectly on my corner panel and even detailed my car the day i picked it up! Highly recommended! For my future repairs i will be returning! Thank you all for your great customer service!

Mi
Review №8

My car was in accident so they took care of all that needed to be taken care of. They kept me informed of what was going on. The car was ready when it was said it was going to be ready. Front office was very polite, informative, and helpful. Jesse thank you for helping me through this trying time. My car means a lot to me and you took car of my car like it was yours and that meant a lot. You all did a great job, you keep up the good work. Thank you for cleaning the outside and inside of my car before I picked it up it was beautiful, it looked brand new lol. It was a moment for me. Anyways, thank you😊

mi
Review №9

Very professional, very timely. I would recommend them for any body work.

ro
Review №10

Repair of rear end crash damage. Outstanding! Looks like new. Great service. Beautiful work.

Kh
Review №11

This place does an exceptional job on my 2020 RAV4, they were fast and efficient with my car, Jiovani is very professional and keep you updated with each step of the way. I’m glad my State Farm recommended this place right after my accident. Oh by the way I love my State Farm insurance! They took care of everything including my car rental.

Da
Review №12

I love the Job crash champions did on my car. Not only did my car come out looking great and no sign of damage but the people that helped me were super professional. Specifically their receptionist lady. I would recommend this place to anybody wanting their vehicle done on a professional level!

Ab
Review №13

My car came our looking brand new after being crashed. The price is pretty good for the type of professional work they do. They kept me in the loop through the entire process and had my car ready on time. Great people that work there and very friendly. I will definitely use them again if anything comes up.

Ni
Review №14

Jiovani was very communicative and kept me informed throughout the entire process. Went in with an insurance claim to fix the front of my car and it came back looking better than before the accident!

Jo
Review №15

I took my BMW 5 series for a repair through my auto insurance Geico. From the moment I walked in, I was treated with courtesy and professionalism. The technician inspected my car. I was informed right way of the time and details of the repair. I was out of there in less than10 minutes, When I picked up my car 4 days later. My car looked amazing! They were extremely detailed. I am very impressed and satisfied. Totally recommend this place. If you chose this place, you will not regret it. You will be 1000% satisfied.

At
Review №16

Extremely professional, highly communicative, and excellent work quality. Highly recommend!!

ac
Review №17

I was referred by my insurance company. Jonathan was my contact and he was awesome! I was very happy with the results and customer service from Jonathan and reception. Highly recommend this shop.

Ma
Review №18

I took my car in for body work and it was performed on time, got my car back nice and shiny

Ma
Review №19

I’m really pleased with the work done on my car. The job was super fast, my car looks great, and it was even driven to my home. I will definitely use you again and recommend you for sure.

ma
Review №20

Amazing service! Our insurance company referred us and they were professional and timely. Highly recommend if you need a collision repair/bodyshop. My rear glass was completely shattered and the lift gauge was bent. They left it impeccable. They went above and beyond with communication and service.

Be
Review №21

Best place ever cant even tell my car was hit

Ge
Review №22

I took my 2004 Ford Expedition to Crash Champions in Stanton, Ca to have repairs done to my rear bumper, trailer hitch and wiring through Geico insurance because I was rear ended on the freeway.I had a great experience at Crash Champions. I was first greeted by Yoana Islas at their lobby desk. She answered some initial questions I had, and checked me into their system.I was then met by Jesus Gutierrez who was my service advisor and we conducted a walkaround of my vehicle. He noted all the damage the accident had caused to my vehicle and assured me he and his crew would repair my vehicle and get it back to me in a timely manner.Jonathan Luna contacted me over the phone and advised me they were having a problem finding a rear bumper for my Expedition because it was an older model and the bumper was no longer being manufactured and was obsolete. He told me he would keep on trying to look for one, and extend his search to other OEM  Ford dealerships with a parts departments outside of California. A day later,  Jonathan called me and told me he had found a brand new bumper out of state and was being shipped to his location.Upon picking up my vehicle, Yoana printed out the final paperwork and handed them, and my Expedition keys back to me.And to top it off, Juan Nunez Manny Cleaned up my vehicle so well that it shined inside and out.I just want to thank the team at the Stanton Crash Champions for their top notch exemplary service, and getting my vehicle repaired!! I highly recommend this location for anyone looking to have insurance work completed! Working with them through Geico was a breeze!!

Ja
Review №23

My wife was in an accident on Tuesday. Vehicle was towed to Pacific Elite that afternoon. Received an estimate within two hours. Signed up for text alerts. Received consistent status updates. Vehicle was ready by Friday as promised. Clean work! Vehicle looks like new. Highly recommend!

Pa
Review №24

I am just grateful that I chose Pacific Elite Collision in Stanton togto to with my auto body repair. They did an outstanding job on the repair itself.and paint is blended perfectly. But it was my advisor Jesse that made the whole experience stress free. He was professional and answered all my concerns. He got back quickly with my estimate and kept me update at every stage of the repair. I mean the whole thing from beginning to end was literally.stress free. Cant thank Jesse enough for all his help and to Pacific Elite for doing such a great job. Couldnt be more pleased

Mi
Review №25

They made it easy for me. They dealt with insurance and saved me time and possibly frustrations.

As
Review №26

New bumper, side panel, & paint job to added items after a collision. Impeccable work & profession service all around.

Ca
Review №27

PacificElite is an excellent top of the line collision center they took care of my 2015 Camry and have it ready ahead of schedule very satisfied referring other people. Excellent customer service specially the lady up front and Jesus Gutierrez. help us return the rental to enterprise and made the transition very smooth and easy specially because I had surgery, few days before and was easy for my wife to go in and sign off paperwork and get out while I waited on the car. Thanks PacificElite and staff.

Ja
Review №28

Recently I had to take my 2016 in for minor body damage to my 2016 Nissan Altima. From day one the service was personable, kind, and present. The repairs were concluded within the 14 day span they estimated, and they were able to assist me in making sure it was covered by the comprehensive portion of my insurance, all I had to pay was my deductible. I would recommend this repair shop to any and all.

Ma
Review №29

Stole all m tie downs. Broke the right bed top molding. Paint is poor quality and already flaked off clear coat a month later.

As
Review №30

Ive been coming to this particular shop for almost 3 years now. Jesus and everyone there have always been a pleasure to work with! I trust this place, and they go out of their way to make sure youre satisfied with the work done on your vehicles.

ja
Review №31

Super nice staff and very fast! I would recommend them 100%!!!!!

Xo
Review №32

Finished days earlier and they kept me updated

Dr
Review №33

Horrible shuttle driver, almost crashed 3x’s with our toddler in the shuttle. Dude needs to be put on washing duty until he can prove he’s responsible enough let alone of other peoples lives, this company is taking full responsibility of lives with him at the wheel

Je
Review №34

Pacific Elite Collison was a very good experience..... you guys were very professional and prompt taking care of business and keeping me informed during the entire repair.... I was kept informed during the entired period my SUV was being repaired plus it was ready before the promised date.....thnx

Vi
Review №35

These guys rock! Excellent pictures job and fast service.

Ja
Review №36

Very clean and professional place with a relaxing lounge.

Hu
Review №37

Dropped off my car for a bumper replacement picked it up needed a new battery which I understand maybe it was sitting too long. What I dont understand is why my tire pressure light came on after and both my headlight bulbs were fried. I work in the automotive industry and this is unacceptable vehicles should be checked prior to delivery to customer. They also threatened to charge me a storage fee since I was at work most of the week and they finished the vehicle sooner than original estimated date.

Ty
Review №38

The process was super simple and easy. Went through Geico my insurance but Pacific Elite had great service and kept me updated through out the process through text messages and phone calls. They fixed my car very fast (took less than a week) and even washed my car.

We
Review №39

I thought the service here was really good until I showed up today to pick up my car and they conveniently forgot to tell me that there was a last minute change and it was going to be an additional $60 charge! Absolutely unacceptable.

Ei
Review №40

I must say they did wonderful work. They matched my paint color exactly. They were very nice and friendly. It was a very positive experience made positive by this place. My car was side swiped so my time started off on a negative note they turned it around.

Je
Review №41

So far I have had a wonderful experience. The staff was super helpful and very friendly. I pick up my car tomorrow so well see how it goes.

Je
Review №42

Consummate professionals in every respect. I am an automotive perfectionist and they solved a problem that my dealer nor anybody else could remedy. If you want it done right the first time and well within the terms of the original estimate, this is the place to take your car. Dale and the staff will earn your confidence and repeat business.

Wi
Review №43

I was in a 2 car fender bender yesterday, not my fault, and my insurance company, 21st Century insurance, sent me here for the damage appraisal. I was happy:1) My appointment started RIGHT ON TIME, exact like military time, they were SUPER prompt with the appraisal, very friendly, very nice and professional. It was an excellent experience. For my first impression, id say this guy Justin Pederson is an asset to the company.2) The place is very nice and clean considering the traffic (with free coffee).3) The girl at the front is pretty.4) There are some really nice cars here too, its not a janky place.THUMBS UP

Ki
Review №44

I went in to get an estimate on painting my car. The guy at the counter didnt take me seriously at all. Tried to scare me away with prices 5-6k for paint and didnt want do the estimate. Then had me wait 25mins for the estimate and then told me they wouldnt do custom work. They only match the VIN paint which it thought was really odd. They might actually paint well, but dont go on Saturday mornings, especially if you are a woman.

Vi
Review №45

Some people may have a negative experience, but my daughter and I are very pleased with the reception, and service provided for us.

Co
Review №46

LOVE THIS PLACE! EXCELLENT CUSTOMER SERVICE! ASK FOR RUBEN HES THE BEST!

sa
Review №47

Excellent repair nice people. Sam receptionist wonderful.

No
Review №48

The service was outstanding, fast, the quality was above my expectations. I recomend this shop and wish I would of used it in the past.

Ha
Review №49

Had a great experience with Snyders auto body. I would recommend them to all my friends and family. They made it so stress free.. Thanks to all Snyders Auto Body employees.

Je
Review №50

I walked in to get an estimate on my 95 jeep wrangler and the guy walked up to the front door asked me to point out my vehicle as we still stood inside the office and said our work starts at 5k and who knows how much its going to be once we disassemble and assemble your jeep together again????? Maaco isnt any better yet I had a better customer experience.

Br
Review №51

The service her is great! They did a great job on repairing the damage on my car post rear ending accident.

La
Review №52

They are professional and do excellent work!

:B
Review №53

They did a great job on my car....looks as good as new

Sh
Review №54

This place is a joke. Dont go there. They do the minimum amount of work they can to get your money and get your vehicle out.

Ma
Review №55

Very good service.

Ti
Review №56

My car was brought here for Geico claims. Although the cost of my repairs totalled the car, the folks here were super helpful and easy going.

Pa
Review №57

Omg over priced poor service wont go back..m

Ju
Review №58

Excellent repair nice staffs.

St
Review №59

*****BEWARE - DO BUSINESS WITH THEM AT YOUR OWN RISK!!!****WORST CUSTOMER SERVICE EXPERIENCE EVER!I was referred here from Geico, my insurance carrier and was told by the Geico rep they were the best ever.After arriving and not having the Enterprise agent on location like I was promised by Enterprise almost 2 weeks earlier. I was kind of shocked and said figures they wouldnt be here on time. The office manager, Liz fired back that they would be here soon and will arrive before I finish the paperwork. Her body language and demeanor were that of entitlement like I had to be there because of the Geico connection. I blew it off and went out with Jesse the representative and Dantae the Geico adjuster.Both Dantae and Jesse were very professional and we wrapped up what we had to wrap up. At this time the Enterprise rental lady arrived. Enterprise had scheduled the appt 2 weeks prior and asked me what kind of car I drove so they could put me in similar vehicle. I drive a Honda Accord EX V6 W/Leather.I asked the Enterprise representative what kind of car they had brought for us. She replied Jeep Compass. That is nowhere near similar to our vehicle. It is a SUV and not what we wanted at all. I asked her why your company calls me a week and a half for appt and asks me all these questions if they werent going to follow through on what they say. I also mentioned she was late as well. Liz, the office manager screams from behind the desk, they were here 10 mins ago. Whether that was true her interrupting my conversation with another individual was rude, UN-professional. I asked her if I was at anytime directing any conversation to her and please stay out of my conversation. She continued to argue with me that the rep was on-time.I asked her again to please refrain from entering a conversation she was not a party to and I asked to speak to her manager. She told me she was the office manger and the General manager was busy in a very condescending demeanor. I told her I was going to leave a review about the customer service or lack of and she nodded her head like she didnt care. I asked for her car and she said she didnt have one. I asked her name and she said, she didnt have to give it to me.To be treated like that as a customer doing business from a trusted referral from our insurance company. Wasnt going to happen to me. She is the first person customers engage with and a direct reflection of the company and the type of service they deliver.My honest assessment is go somewhere else and do not let them control you with saying if you dont go to a Geico shop there is no warranty. There is a warranty at every reputable state licensed shop.BEWARE - DONT BE TREATED AS YOU HAVE TO GO TO THIS SHOP. Your business should be appreciated and valued. Not obligated!

Li
Review №60

BAD customer service. They dont give any discounts or price breaks. Way too expensive. The staff seemed unfriendly an unhelpful and not very knowledgeable. Had to ask for manager and even he was rude. DO NOT go here! I wouldnt even give them 1 star if I had a choice!

Le
Review №61

Great work, but a little expensive

de
Review №62

Nice place

Sa
Review №63

Good

En
Review №64

Very good

Al
Review №65

Excellent customer service and in terms of repairs I do not think there is a better workshop to repair your vehicle the truth is five stars ..

Information
14 Photos
65 Comments
3.9 Rating
  • Address:11050 Western Ave, Stanton, CA 90680, United States
  • Site:http://pacificelite.com/?y_source=1_ODk2OTEzNi03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 714-894-0070
Categories
  • Auto body shop
  • Car detailing service
  • Car repair and maintenance
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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