Took my work SUV to have the bumper repaired. I was quoted one price and when I went to pick up the SUV, the receipt was lower because they were able to reuse some parts. This shows that they are honest and do great work. I am impressed with the service, the speed, the quality of the work and the price.
The owner is a down to Earth type of guy.I had issues with the insurance company on a few things and Golden Touch went far & beyond to make me satisfied Ill be sure to to tell everyone I know hes the spot to go to My 2018 Toyota is looking nice once again.
Absolutely impressed with their service and professionalism. I got a flat tire on my way to a work appointment and they arrived so fast. The driver Mike Digiusepe was so attentive and kept reassuring me and was very mindful at all times of my safety. My spare tire was low on air, so he rushed to the nearest gas station and had it filled, then he checked it to make sure it had no leaks. I made it to my appointment safely and only 10 minutes late. Very grateful. Thank you.
Friendly and Maria on dispatch is the best enjoyed working here
This place is not a body shop... Its a towing company pretending to be a body shop. Do not bring your car to this place. They will ruin it. Mismatched paint, lies, and unprofessional behavior.. They literally have a 23 year old kid running the place. If you want to trust your car to a kid... by all means take your car there.
Kaveh was very professional and accommodating. the process was seemless. Would definitely recommend
Not just a towing company but also willing to find out whats wrong with the vehicle and offer suggestions and advice to get you back on the road driving. Truly excellent thank you.
Mike Brown was amazing. He helped me twice, both times I called AAA and he was dispatched to help, both times he exceeded expectations. Even offered amazing advice as a mechanic with over three decades of experience. I will definitely be using this companies services again, and I will be asking for Mike.
Michael B. was friendly and helpful. He didnt try to sell us anything we didnt need. He was patient and explained the problem to us in detail.
Couldnt ask more of Golden Touch Auto Body and Towing. Nathan and Chris went above and beyond my expectations in assisting me with my truck. They both came out after I requested a dispatch from AAA for a dead battery. While ultimately the battery replacement did not address my issue, (Yup. 6.0 Powerstroke diesel) the insight and expertise these gentlemen demonstrated to me was dedication to their craft and customer service. I wish Golden Touch could wrench on my diesel!
This place is horrible... I took my car here and not only did they do a poor job, but they delayed it for over a week... Not only that but the manager Willie accidentally let me know that they out source their work... They dont actually do all of their work there. Paint didnt match original. And when I confronted them about it, they threaten to call the police. DO NOT TAKE YOUR CAR HERE!! GO ANYWHERE ELSE.
Came in with my sister. Sadly to say the car will not b coming home with us.. The lady who helped us showed us the car and told us about fees. She was nice and answered all our questions. There was the towing guy who ended up picking up the car and was amazed on how my sister survived the car accident. He explained how he found the car. I do not know how much were fees or per night the car was there. The staff seem friendly.
I needed help getting my son in laws car to start. Mike Brown assisted me after I called AAA. He was very helpful, and friendly. Im impressed with him and had to share a review. Thanks again for your help Mike Brown
Driver was extra early opens my door no problem highly recommend
Driver Nathan Brown had help me a few years back, When AAA who uses Golden touch towing for the area I’m located in sent him out on a roadside call to assist me, Nathan remembered me the car and my previous issue. Nathan not only assisted me with my current problem that day but even went out of his way to make a phone call to a mechanic he knows to answer another question I had about another car I’ve had an issue with. Thank you Nathan for your unparalleled service.
Great service!
I literally had an Angel help me out last night. I had a dead battery. I called AAA and Angel from Golden Touch showed up. He was very professional and taught me a little about how batteries work and are installed. He went above and beyond by taking out the tray and washing it before he installed the new battery. Angel takes pride in his work and it really shows. Thank you Angel.
The driver, Chris, arrived quickly and did a great..actually a perfect job of towing my car
Great customer service, always greeted with a smile. Went to several body shops for an estimate, and they were the only ones who gave me a detailed receipt and they definitely were the most efficient. Replaced both doors and matched the paint perfectly— even detailed and washed my car. Worth every penny, highly recommend!
Very good customer service. Quality work.
I called AAA & they called this towing company on my vehicle, Angel was perfect,patience & very professional, give him a raise.Jane
Fantastic job on my Jaguar about 5 years ago. I was worried paint wouldnt match and would be able to tell where it was hit. They did such a good job and they detailed my car and polished it after. I was very happy. Which is rare :)
Great place for getting car fixed after accident 👍
I dealt with Fred. He was quick about picking up my car to get the business but was slow about completing the job. He lied on the insurance company saying he was waiting on approval that had already been approved. He told me his mother died, then she was in intensive care, then died again. I was sympathetic to his issues and gave him a couple months to get back to me. He also put my emblem on crooked and spilled the adhesive used on to my car and promised to correct it but never did. He stopped responding to texts and calls. Poor business practices.
Horrible drivers. Very unproffesional.
Great experience. Got my car done in a timely manner. Highly recommend.
I was stranded at my sons high school and it was a hot day. Some hoses under the hood busted and my car blew up in steam. The tow truck driver Gabriel was very respectful to me and put the hoses back together again. He followed me to the nearest gas station to fill my reservoir w water so I can get home safely. I called my mechanic at a later time. I just want to thank you for your excellence in customer service and for going the extra mile for a helpless lady like me. Thanks a million. lc
They are very professional, I had issues with my battery, the gentleman arrived at my house within 15mins. Took care of everything I needed, replaced my battery with a new battery. Thank you Sir!
Definitely will NOT recommend this shop for anything. They overcharged for everything and will nickel and dime you. You can tell these people are totally dishonest because they show you one price and there are bunch of wrong items and when they went back to fixed them, they added a bunch more new fees in the hope you wont notice. So from my experience, this is a typical shady shop and its no wonder they dont have that much business.
Great service, they good care of there customers..
I have had to put 2 cars in repair because of accidents to my cars. They are very honest and quick at handling my repairs. I would always recommend them to any of my friends
Not too impressed. For insurance repairs, i would recommend buena park mercedes. Their collision repair department will work on all cars. Took my Honda to golden touch and my truck to mercedes benz of buena park for similar body repairs and you can tell the difference in the craftsmanship. Primer started cracking on the honda in less than 3 months and slight waves in the body, they shouldve block sanded more and let the primer cure longer. Wouldnt go back
They did a great job fixing up my accident damaged car.
Good shop will not gouge you
Bijohn always takes good care of me. Great work
They were very polite and easy to work with.
Great service and amazing craftsmanship
Good prices
Good customer service
Roger is very honest and super friendly!
One of the WORST places EVER!!! The color did not match (Re-painted by them twice). Gaps and uneven surface everywhere. It was a horrible experience to deal with them.
Mmmm...Angel Garcia
Honest, friendly very professional
Horrible customer service
This place sucks
Customer is first.