Lincoln welcomed me & asked me how he can help me with the up most respect when I entered the front door.I explained that I wanted 2 pay my bill & that I have a few concerns about my account & he quickly looked into my account, took my payment, gave me the receipt, answered every one of my questions & told me what my bill payment is & how much I have 2 pay 2 restore my service.Very pleased 2 know that if Lincoln is not there or available that another associate named, Alex is just as great as Lincoln & that he could take care of me.Thank you 4 hiring great respectful, professional young gentleman that know how 2 go above & beyond of excellent service with their xfinity customers.I will always b an xfinity customer 4 life!

The store is fineWhen call xfinity direct they say they wiil call back and they usually do not.Their cables are installed without any careGoing to look into sling etc.

I like having Gabriel, coming to my house. He has so much knowledge. Knows what he is doing, polite and courteous Great Guy!!!!

The guy who saw me was mazjng very professional but the store was packed in the other workers instead of trying to hurr uh up and get the other client they started talking between each other.

Glenn help us at the Boston rd. Location and he was very helpful I give him a 10 he was very knowledgeable

I would like to get a phone plan with you

So signing up for cable was a nightmare and these guys made it worse they closed and locked the time was 6:40 and I left work early. Worst cable company service but the fastest internet.

Very impressed one of the best dennys I have been to

Pleasant and knowledgeable staff, very clean store and efficient service. Edison reviewed my account and gave me options of what was available without being pushy.

Very desapointed, i can use my servis, and have to pay a tecnition, i will not recoment you to anyone 👎🤨☹

Between taxes and equipment fees its as much as your cable bill and there aint never anything worth watching

Went in there to switch a remote controller, they gave me a broken one instead. Smelled like weed and it was not workable whatsoever. Hate to go back there but I have to because the area is so sketchy. And if you call Comcast to tell them to send you a remote controller they charge you $6.95 plus tax. Not very helpful from them at all.

Not helpful and rude. I asked for a printed receipt and the man who I spoke to pretended he didn’t know what I was talking about, as an employee laughed on his phone. As I walked out the employee that found a customer asking for help humorous said to call a 1-800 number. I will never return to this location.

This was the worst service ever. I tried getting my phone refunded and the when I went to the store it was this long process and still didnt get the refund. The code they sent me didnt work. It then they were like go back home and you can print it out and come back and give us the phone. I hate Xfinity so much. There customer service on the phone is the worst and takes forever to get a hold of someone. Then finally why is it there is only one person who processes the refunds. They need a whole new system. Probably going back to give them cable and everything else. Just disgusted with the round arounds I have to go to in order to get the refund

This place closes at 6, not 7 as posted on line even though there is still someone behind the counter. I can find better ways to waste my time.... Unfortunately they wont let me give less than one star so lets pretend it means one finger instead.

This young man was definitely a professional. His ability to settle our concerns was amazing. Just the day prior we went to Holyoke Mall xfinity store for the same concerns and we were left there for two hours. Employee had no interest in helping us out. Today we went to Boston Road and we got the best customer service one can ask for. Jonathan great job and thank you for helping my son have a better day.

Went in at 10am to exchange my modem. Out in 15 min...even with social distancing in place. No complaints.

Just went to pay my bill, not very happy with my service! But Im looking for something better.

Very clean environment with fast efficient friendly services .

Stopping at this store was a poor choice. After downgrading my DVR / cable box (they referred to it as an upgrade but it wasn’t) I needed to return the old unit which I could have just mailed back but I unfortunately decided to bring it to them since I also wanted to upgrade my iPhone. Big mistake! I walked into Land of Confusion. I’ll leave out the boring details but wound up waiting well over half an hour just for them to give me a receipt for the equipment. I was eventually serviced by miss attitude who clearly doesn’t like her job. What bothered me most is their poorly thought out process. The guy at the door who takes your equipment or your request hands you a bar code and only asks your first name, tells you to have a seat anywhere and someone will call you. So I find a seat like the other dozen customers waiting and wondering what happens if there are 2 or more customers with the same first name waiting? Then I watch customers who get their bar code and go directly to an employee and are.immediately helped essentially cutting the line. I never proceeded with the phone upgrade as I was already there much longer than anticipated and I can upgrade my phone anywhere online without the extra Covid risk and bad attitude.

I went to the Boston road location in Springfield mass. My wait wasnt bad just a few mintues to be called to come up to the service window.. I met a young, very knowledeable, polite, young man, i asked him many questions I had on my list and others came to mind, he answered all my questions, which i was able to understand what he was saying to me, not high tech words and I was able to understand the things and process more, this young name was Alex..and as we were finishing up thingsand purchase, we were talking about there phones, informed me about there programs and phones, come to find out that there mobile phones service is better then mine and less expensive and I get two new phones, so guess what ? Already told Alex I be back next week to purchase thier phone and plan....so if you arent to technical like I am, Alex Is a great associate who will walk you through the process which you will understand and make the better choice for yourself..

Very good Brenda was alot off help she took care off my issues

It was a great experience. Your rep. Was the BEST.

Great service when I switched over from Verizon to Xfinity. But I wanted to call back and speak to the same person to upgrade and there is no phone number or contact with anybody there. I think that sucks! That was a thing I loved about Verizon I had one person I dealt with for years. I like the one on one. Xfinity really lacks that

Way better service than others

Internet is great. Billing? Not so much. Every bill some new fee is added, slowly increasing it until the end of the introductory promotional period. The price of the same package you sign up for nearly doubles in price. If a child makes a charge without you knowing the company will not credit that back. Making an already ridiculously high bill even more. Also, I only need internet. They force you to include TV as the better deal. Canceling as soon as I find a new provider.

Extremely nice! Had an awesome moment with one employee about the same favorite superhero, Spider-Man! Made my experience even better! The employee I had, was super nice! She walked me through everything and was very patient! Im going to go back to get their names so I can make sure everyone sees how awesome these employees were!

Good customer service 👍

Quick service.

Dont understand their own speed test because they dont even use it. Whats the point of having it if their own employees dont use it?

I only talked to a computer, never a person but my problem was resolved a couple of days later.

They were great. You sign in wait outside and then they come and get you. All seems very safe. Plus the guy took care of my problem.

Quick serviceEasily made changes to my account

Typical customer service of Comcast almost non-existent

If you ever visited Comcast that was located on Main Street, you will be pleasantly surprised that this is nothing like that.Its basically an Xfinity store that also handles equipment replacements.That is why I was there. After the lightning storm we experienced, one of my DTA boxes failed. I also had a huge set too box that I wanted to replace.When you walk in there is a desk where an associate takes your information and enters you in the system.I thought this would be the place where the rest of my life would be spent but I quickly saw there were at least 4 people handling issues.In a very short period o time I was at the desk getting new equipment.It was short and sweet.Everyone was pleasant and efficient. I was in and out quicker than I could have ever imagined.Good job, Xfinity.

Service was great and speedy check out.

Really good customer service.

Did not stop in but did not look busy at all.

Happy as heck! Brought back my box to finally just have internet...they lied saying they did not offer just internet.... But thank goodness for the rep who knew her job! They took it back, no problem and verified that I only have internet...going forward....

The wait was too much..... But Walter at customer service was awesome and worked with me superb!

Comcast wanted to impose a rate hike on data during a pandemic.

This company has the worst customer service ever...takes hours on the phone with them and gets no where...can’t get a technician out for weeks...find out they’ve been overcharging me for years (2nd time this has happened) and get told management will look into it and to go to the store just to find out nothing was done I have to replace my own box and for them to do an online chat that got nowhere about getting my money back...did I mention I pay over $230 a month for this!!! With all the new technology out you would think they would want to take care of their customers to keep them...

Very efficient as always. Minimal wait time getting served.

Ordered new service, well see how it goes from here

Nice store. Recommend calling main number if downgrading services because extremely hard to do in person at this store. Eager to upgrade you but not so eager when you want to tailor your services to save money.

Had to return a cable box that we are not using. Salesman was very nice and knowledgeable! He also looked at my account to try to save me some money on my monthly bill 😀 Thank you Shawn for all of your help!

Ok, I just finished visiting the Xfinity Store on Boston Rd. in Springfield, MA.It was a very. very satisfying experience. They are well organized and handled the customers very professionally inspite of the Cordis-19 flu. There was complete compliance with the federal safety mandate. They were very efficient and processed my returns and billing errors with swiftdispatch. My problems satisfactorily resolved.Congratulations to the staff and management. Job well done!JEBrown

A very efficiently run store. They went out of their way to transfer all of my info from my old phone/service to my new one. They recommended the best new phone for me, the best cable service plan (which happened to be a cheaper one which they felt best suited my needs), and the installation tech was above par. He explained everything to me in simple to understand terms and how to transfer both my wireless laptop and printer to my new internet service. They are the best in my opinion.

They try to talk you into things you dont want

Located on Boston Road in Springfield Massachusetts @ the Walmart Plaza. Its a full service store for both cable service as well as cellular services. Great customer service. I have only been in here a couple of times over the past few years and each time was decent.

Cant get to agent on phone, get over charged,and all agents are overseas what is wrong with Americans.

Customer service is always great and courteous. They always seem to know what they need to in order to answer any questions we have.

Jocelyn fixed my problem. She is an amazing worker. Great team there, even with all this craziness going on.

Excellent exactly great customer care communication, but when you first walk in they dont greet you all the lady say is what your name, and cant communication with u so she ask you to write your name and she give u a ticket w/ a number. And say wait until someone comes call. But my experience w/ Sir Bob, he was very exceptional excellent fabulous great customer care communication looks the customer in the eyes while communication. About the issue. I wish there was more like Sir, Bob. A job well done!!

Was helped by Al. He was very friendly and was able to answer all my questions. It was a pleasant experience from the moment I was greeted to my time at the desk with Al.

Walked in to the store and was greeted by Alex DeJesus. I asked if I could switch my cell phone service over from Verizon. He left for a couple of minutes and came back to inform me that I could. I said I wanted to find out how much it would cost. Alex directed me over to his work station and started entering my information. Within 20 min I was switched over and shaking hands with Alex on my way out. Great customer service and speedy transaction, both things that are high on my list of wether I should spend my money with a company.Well done Alex and Xfinity.

Shop elsewhere. Drove an hour to find them closing the door on me.

Aesthetically a very nice location. Youll want to come only by appointment though because it can get very crowded. Would be nice to see them expand the size of the building and hire more staff, so they werent as hard pressed to tend to so many customers.

I walked in randomly because I needed a new box. It was clean and we got through super fast. We got our tickets and were called up before we sat down. They go us in and out in less then 10 min. Good experience 👍

It is the worst place to go. I cancelled my subscription with Comcast Cable. They are always going up on their prices and offering new customers 1/2 the price that you are paying. They will not work with you on anything. I was a loyal customer for 25yrs. NO MORE I quit them.

Service is quick. Workers are very attentive to my needs and make the extra effort to be sure my needs are met. The store is very large with lots of empty space so I never feel crowded. Its exceedingly clean and pleasant to visit. There are comfortable seats for every need.

I was there a few months ago. I was changing my modem/router for a new one because the old one (which we had for 5 years) started to lose a lot of packets. I couldnt talk to my friends over Discord. They got me a new one in about 15 minutes. The new one had AC wifi which means 2.4 and 5 dual band. And Im sure they didnt take any money for that. Thanks to them.

Excellent Service!!!!! Cant recommend it Enough 👍☆👍

Had to make our payment here on Boston Road as our office was closed! They were cleaning abd sanitizing as I went in and they did a great job of keeping customers safe during this covid-19 outbreak!

Quick and easy way to pay your bill. If the machine works that is. If not the staff will take care of you. After a little wait.

Computer automated system is garbage doesn’t listen to what you are actually saying ive been transferred 4 times by four different people been on the phone for 50 minutes not sure if any real people actually work at this company

Nate was great

Good people

Great place to go if you have money that you are trying to get rid of.Not for me Maybe if I were rich.I think a free stream box is the way to go for watching TV.You just have to pay for internet only.

Not helpfull at all. Malparidos.

I gave it 2 star cause its very beautiful in there ..but theire prices are so high..it just weird that you get a deal with then and they tell you thats the price of the bundle for the next to year. But every month they invent a new charge and that price keeps going up Someone please answer me that..

I’ve had xfinity before and I love it they never lose signal whenever there’s a snowstorm or a thunderstorm I’ve been with them for a long time❤️💪🏻💯

There taking COVID-19 way over the top.!

I had a woman working with me at first but after explaining I wanted to cancel my account except for wifi I was passed on to another person. Tried to explain to him the stuff I wanted, he was too busy doing the peepee dance that he couldnt grasp what I wanted. No changes ended up being done and I was charged for the month. THEN I got a bill for equipment that I had already turned in. This place needs to hire people who pay attention to whats going on with patrons accounts!!!

Had to wait forever. Who doesnt hate the cable company? Staff was helpful though.

They are just horrible, dont even know why they have a store front its always you have to call this number we cant do nothing from here we dont have access to that information, can someone explain to me how someone on a phone in the middle nowhere has better access to my account history than a locally based company store thats supposed to deal with those kinds of issues, really do a better job at hiring personnel that is willing to do some troubleshooting and actually fix a problem or two instead of coming out with excuses on how they cant help me.

Great trip to Xfinity! Comcast cable employee, Mike Rakus, was exceptional. Outstanding service👏

Takes to long..dumped them because they take ur money out of ur accounts without ur knowledge..lousey pictures because of pixels..or sound dosent match mouths.

I hate the place. My bill keeps going up. They do nothing for you.

Friendly, fast, good sales. I have a phone with them and its cheaper then buying at best buy or walmart unlock. The interet is fast too with plenty of channels to watch for all

It is A nice place to do business all the Workers are very friendly and helpful

Many customers. Some waiting but will call by name. Not bad.

The Visit was very pleasant people were very nice and knowledgeable about the products that they sought

My customer service representative Bob was very informative And extremely helpful

Much better than their customer service that you get on the phone

Alex was great! We were in and out. He also gave us all the information we were looking for!

Really nice people they help really fast.

The staff was very helpful and it was quick and easy to return my equipment.

Got ignored with not one single customer in line, until a very nice girl seemed aggravated that no one was helping me. Then the guy in charge stepped up and did his best to make sure I was ok when I left.

Friendly but a long wait for service.

Was a quick trip to the dollar store little disorganized but what a price

***CUSTOMER BEWARE*** I brought an iPhone 7 that is unlocked from Apple for any carrier and they told me I needed to change my phone number in order for it to work. Anyone knows that a phone number does not have anything to do with a phone being able to work on a network or not. I have had the same phone number for the last 18 years on about 6 different cell phone carriers. This company advertising lower cellphone bills but will fat out lie to you so they can make extra money on activation fees. Stick with Verizon or ATT or even Walmart’s straight talk is better.

Been fighting with xfinity Mobile for the last year. Non stop they screw up my bills, steal random money from my checking then say they cant give it back. After weeks of screaming at them on the phone then finally refund me then start with new problems!! AVOID them at all cost. They have no damn idea what they are doing. Ive filed a case against them with the FTC. How can you tell an Xfinity employee is lying? Their lips are moving. Literally everything they tell you is a lie.

Super fast and efficient service with very friendly staff, especially Zach!

Friendly staff very knowledgeable answer all my questions clean place.

Efficient system in the current normal.

If you value your money and your sanity, do not do business with this company. I have been fighting for over 12 months to get refunded money they stole from me for my cellular service. They promise a refund, then never refund me. I fight for hours on the phone, and never get refunded. Ive reported them to the FTC.

Wow!!! 14 yrs with Comcast, 1st time @ this location because its open Sundays. I now will travel the extra few miles to do my business @ this location. Walter was an immense help and went so far above and beyond to best satisfy my needs, an excellent experience from a man that obviously loves what he does!

This is the worst site I have ever dealt with spoke with “customer care agent” Michelle who was very rude and unwilling to help with the situation. Kept speaking of the previous tenant account and going in a circle. I asked for the manager Mercedes and she was not willing to speak with me. For people who are supposed to be customer service providers neither of the agent or the manager was helpful and resolving the issue that they made. If we were able to go to another provider we would.

All my questions were answered & I was served within a few minutes of waiting.