Good service nice people. Knowledgeable about products.

Great service! I just bought a 2021 175 TE Tracker with a 60hp. I went out 2 days this last week and wow what a great boat. Also the team at the boat dock was very knowledgeable. They helped with all the accessories and service. Big parts department and very competitive pricing. I would recommend them to anyone!!! Thank you so much.

Five star service, From the very beginning through the complete ordering process Adam Walters showed professionalism and was very easy to deal with. He stayed in touch with me every two weeks through out the build even if there was no update. He was always there to answer questions. the complete dealership is first class, Sue was excellent during the delivery and paper work portion. I highly recommend The Boat Dock for all your boating and RV needs. Proud new Nitro Z20 owner!

We have bought our last two boats from them and always found their sales and service staff very knowledgeable and helpful.

Scott was great very knowledgeable about his inventory

Horrible service all the way around from management to sales and maintenance. Everyone had bad attitudes and rude remarks. They treat you like you are wrong from the start even if they are in the wrong. They will send you back and forth on hold till you are forced to hang up. Horrible horrible service I could go on and on about it but Ill stop here.

The boat dock was great. I had been searching for a tracker V175 combo for a while. They were the only place with one within hundreds of miles. I live about 3 hours from springfield but was able to do everything smoothly by phone until the day of picking up my new boat. It was quick and painless. In and out in about an hour with my new boat headed back home. We are very pleased at how easy the entire experience went.

Knowledgeable and helpful staff

Looked at campers wasnt bothered by anyone

We had a great experience buying our boat. Adam our salesmen was great. Very informative and updated us every step. All the staff there is nice and make you feel comfortable. I highly recommend them.

Had a great experience buying our Crownline 205SS. Would highly recommend. No pressure sales. We changed our boat choice 3X. Haha.

A great staff and thorough service department. We lived for over 6 years in Springfield and exclusively did business with The Boat Dock. We purchased a new Crownline from them and naturally we were given the Red Carpet treatment during the sale. But after the sale, we were treated with the same courtesy and professionalism during each visit until we moved out of state. The Service Department helped us each fall when winterizing so when we hit the water in the spring, our boat always started on the first try and kept running all season. Special commendations go out to Scott who saw us through our entire boating experience with enthusiasm and outstanding courtesy. From our initial purchase until preparations for moving out of state, he went the extra mile. Best of luck to everyone there!

Interesting the last post says they are still open by appointment and or can do video etc..but they are definitely closed. Had an appointment to pick up a pending purchase and no one home. Interestingly enough the hours list them as currently open. I certainly have no issue with businesses closing during this situation I just cant understand why we would setup an appointment over the phone and then not call and say hey we are not doing it.

I changed my rating for the boat dock after considering how hard Scott tried to make a deal for me on a 16 foot bass buggy. I know it wasnt his fault. So due to that I changed my rating to 5 stars because he is a good salesman. I was just a little aggravated that we couldnt come to a agreement.

I called them up for a rv part. The parts guy told me to text them a picture of the part which I did. Still havent heard back and that was 3 days ago. I called them up several times to follow up. The girl at the desk transfers me to some person that does the financing then gets transfer somewhere else but then the call gets disconnected or lost. I did this multiple times with them playing phone tag. I was done with it and Ill just get the part online after all that. Oh yeah my in laws just bought new boat from them couple months ago and a changing room partition was supposed to come with there new boat but it didnt and there still waiting for it or if it will even come. Go somewhere else.

Our pontoon boat has been at the Boat Dock since April 9th, 2020. It went in for routine prep, (oil change ...etc. We were informed that the engine was running hot one minute and cold the next, and they recommended replacing the thermostat. The part didnt arrive until Friday June 26th, 2020. They said they would start on it first thing Monday morning, June 29th. As of this morning, Tuesday June 30th, 2020. We still dont have our boat. Its pretty apparent at this point The Boat Dock doesnt know their butt from a hole in the ground. Why does it take almost 3 months to have routine maintenance completed? The Boat Docks excuse was they had to wait on the part, and due to the Covid 19 pandemic its delivery was delayed. Yet they have quite of few outboard motors on their showroom floor with the part we needed. Even then they have had the part they needed for 5 days now and there is no indication when we will get our boat. The fact is The Boat Dock has broken the engine and has no idea how to fix it. The real hosing has yet to come. When, and they finally say the boat is fixed, (it probably will not be done correctly) and they will expect us to pay for it. This place sucks

My wife and I reached out to this business and geeked out credit application spoke to several reps for last 3 days and have yet to receive a call back have left multiple messages and we have yet to get a return call had heard good things about this place but based on are customer experience I’m at liberty to say that we are going to look elsewhere.the rep we dealt with at first was suppose to follow up with us and never did

Friendly staff that takes care of you. We got a GREAT deal on a camper and I hope to return next spring for the pontoon boat they had on the sales floor.Scott treated us GREAT, as well as the rest of the staff.

I brought a 20,000$ and I will never do it again. I just couldnt believe that I couldnt even get a phone call back. But I have learned.

I bought a 2016 Tracker PT190TX! My 2nd boat from The Boat Dock. The team set me up with a great electronics package & they installed it for me. The install looks factory👌. When i came to pick the boat up i was given a thorough presentation on the boat, motor, trailer & upgrades. I even got to share a few fishing stories with one of the owners👍👍 Great experience yet again. Thanks guys.

I purchased my first used boat from a private party in the Summer of 2016. I immediately started researching for a qualified Mercury certified service center. There are others closer to my house, but I ended up settling on The Boat Dock. Im glad I did. The boat has now been serviced twice at The Boat Dock, and its been smooth both times. They do the work correctly, quickly, and give your boat back in the same condition you gave it to them.

Lance at the Boat Docks parts sales counter and Greg outboard tech provided me outstanding customer service today on servicing my Mercury outboard. Their exceptional service earned my future outboard and boat trust and business. Thank you.

Great place for all your camper needs.

Been here many times. If you are looking for the best staff in the business this is your place. They dont just sell you a camper or boat to get a commission, they try to match you with the best product to meet your needs as well as your finances. You walk in as a customer and leave as family.

Over priced and very slow service dept. Dropped the boat off for service didnt get it back for almost a month. It sat for over a week before they wrote up the ticket. They replaced a fuel filter, a gas hose and installed a carburetor kit. Turned out the defective part was the lower gas hose, from the gas tank, that they failed to replace. I ordered from Amazon and replaced. Not happy!

The saying is buyer beware ...I went in Spring of 2019 t talk about a boat, a Sun Tracker Party Barge 2016 22 DLX with a 40 horse motor they wanted $17,895 used . It seemed to me to be very over priced and under powered but both the salesman and the manager told me they thought the price was fair. I went back the NADA and the highest retail value on the boat I found was $15,845.So I didnt buy a boat from them and I wont say the Boat Dock is bad, good, fair or not fair. Just becuase my experience may not what I wanted you may find just what you want there. Yet you should be sure to be well informed when you buy from anyone.

Excellent service. I didnt feel hounded or obligated to buy.

Great group of guys. Very knowledgeable on there boats prefect experience start to finish! Highly recommend this dealership.

The front desk receptionist is amazing. You can tell as soon as you walk in, this is a company oriented on the client. Not the commission. I definitely recommend them.

Boating supplies, strange location that is difficult to find. Products are quite overpriced and services are limited. People are friendly until they realize youre not going to spend allot there

I just purchased a kayak a few days ago and I couldnt be happier. The staff was very informative and the transaction was a breeze! I would recommend getting a kayak from here.

Bought a rinker here I cant wait to pick it up so excited to get I had a great experience buying this boat I would definitely recommend the boat dock

Very professional organization. Mike and his team are great to work with during the sales process and their service team is second to none I would recommend them to anyone. Five stars.

First off Ive bought a few boats and love their sales staff. The parts department is another story, they told me two days on getting a special order part. Okay, Ill pay to buy local vs internet and pay more. Well a week later part comes in...had to make it work and had wrong fitting on it. Should have bought online! Just mostly upset if they tell you two days it should be there, especially when boating season is short enough.

Scott was very helpful! He really worked for the customer. He would follow up immediately with any question. The communication was better than any other experience Ive had with boat salesman.

Do NOT take your boat to be repaired here! They have the worst customer service. They took much longer to look at our ski boat than they told us and then when they finally got back to us they tried to sell us expensive repairs that had nothing to do with why we took the boat in and when we called them out on it they admitted they didnt know what was wrong with it but had to start somewhere ... since when does a business get to GUESS whats wrong? Unacceptable! Then, the worst part is the disrespect they had for my property. One of their servicemen took our boat out on the water to test drive it and brought it back with scratches all over and the pinstripe on the nose of the boat all tore up. The disregard for my boat was not acceptable and the manager and the owner did not apologize for the situation or handle it professionally at all. The owner was a jerk. Not sure how this place stays in business! Im just disgusted.

Enjoyed the info I received! Great place to see lots of pontoons, fishing boats and campers.

Good people . Good service department easy to deal with great service

Great people! Professional dealership in ever regard! Highly recommend!

A great place to get any boat service work done the staff really knows there stuff and makes every effort to get you back pon the water ASAP. I wouldnt trust my boat to anyone else.

I can say this has been the most disappointing experience I have had in a long time. We are new to boating. I called and spoke with Scott the salesman regarding a new 2016 Moomba Mondo. He was super helpful on the phone. We took a 3 hour drive to check out the boat. Scott was nowhere to be found and kept dumping us on an RV guy- a really nice guy but didnt know anything about what we needed help with. We ended up buying the boat because it was a decent price. But, every single person we dealt with has failed to follow through on what they said they would do. From finding us someone to help us with the boat on the lake we said we would be in. Taking us on the water to teach us. Processing the MSO in a timely manner. Even telling us you couldnt leave the boat in the water or it would hurt the gel coat. This is a sales only, couldnt care less about customers organization. I run a sales and service company. I know about the power of promoters and detractors. I take giving bad reviews seriously. This is not the place to do business.

Great people to deal with! Quick and smooth transaction

Great dealership! Great selection! Excellent customer service!

Fast transaction when I bought a 2018 Sun Tracker 18 DLX. I knew what I wanted and did everything online. I dont like to waste time when purchasing a item and this was downright quick.

Great place and even better people! Highly recommend!

We bought our camper here. We would buy here again.

Great Place! Awesome staff! Highly recommend!!

Parking not great, a good selection a lot of walking no so fun on a July day

Best small boat motor prices

Great folks. Awesome dealership!

Wonderful dealership. Professional and fair.

Great place! Good people!

Great dealership! Very experienced team!!!

Great and very courteous service

I would come back any day to buy from this place.

Very friendly and knowledgeable!

Great Team!

Bought a boat. Everything here is as they say