I had an amazing experience with Vic Bailey Subaru!! They are all so kind and very professional. I want to thank Jeremy our salesman for helping us get our dream car, Timothy for helping us get a great deal and Mandy for helping me with all the paperwork. She went above and beyond when my tag agency was claiming they lost my paperwork. Thank you guys for everything!! Im so glad I drove 3 hours to this dealership because I had the pleasure to work with the nicest people ever!! If youre looking for a Subaru or even a Mazda please go here!! You wont regret it

Great experience purchasing my new Mazda cx-5. Ask for Shannon, shes experienced & goes out of her way to bring you the best possible deal! Highly recommend Vic Bailey of Spartanburg!

Everyhthing was great as usual. All questions asked were answerd and if the answer was not known i was directed to the appropriate person who could provide the answer.The Vic Bailey team is the best.

We cannot say enough good things about this dealership and Jonathan Meredith! This is our second Subaru purchased through Jonathan & Vic Bailey. He was always prompt answering our questions and trust me, my husband & I had at least 300! My husband got a Crostrek a few years ago and I now have a Forester Sport. We love our cars, Subaru & Jonathan & Vic Bailey! We will always have Subarus and always buy through Jonathan & Vic Bailey. The finance department was also amazing, I just cant remember his name. We had the best experience through and through and highly recommend this dealership & Jonathan Meredith!

I recently purchased a used car from Vic Bailey Mazda and had a great experience! Anthony M. Was extremely professional, and he was quick to respond to all of my questions along the way. Their no hassle pricing keeps the buying process stress free and transparent. I highly recommend them.

Best car dealer hands down! Amazing staff!

Great service on my car they keep it running perfect

Andrew could not have been more helpful. It had been many years since my last car purchase, and he very patiently answered all my questions and walked me through the technology that was new to me. I have already recommended him and Vic Bailey to friends.

The staff at Vic Bailey Subaru are top notch and always there to help you find the vehicle that is right for you. They also provide amazing service with any repair or just routine maintenance. You will not get a better deal from anyone buying a new, certified pre-owned, or used vehicle. The best part is the lifetime power train warranty on all their new cars. Also for 99% of service costs the dealer is competitive pricing compared to local shops or sometimes even better. I highly recommend Vic Bailey Subaru for your vehicle needs.

Its rare that you find a dealer that puts the customer first as Vic Bailey has done for us. They are thoughtful and respectful of loyal customers. Highly recommend talking Vic Bailey for your next car!

This is my fourth purchase from Vic Bailey. Always a great experience. Thanks, Hannah!

By far the best buying experience I have had buying a car. Hannah Carney was amazing start to finish. She didnt beat around the bush about price like some other Mazda dealers I have dealt with. She kept me up to date on when the model/color car I wanted, was going to be ready for me to pick up. Her and her team went out of their way to get the exact vehicle I was looking for, with no Haggling over price.Brandon Price the Sales Manager Was fantastic as well. He did everything he said he was going to do. This places knows how to run a business. I will definitely be buying a car with them again.I highly recommend going to see Hannah at Vic Bailey for all your car shopping.

We walked into this dealership with no appointment, no prior contact expecting to be given the run around or cold shoulder like we had experienced from every other local dealership/salesman we encountered for the past weeks.Boy we’re we wrong. Vic Bailey exceed our expectations! We crossed paths with Rick Veit and we’re certainly glad we did. Rick was kind, knowledgeable and a pleasure to work with.Needles to say we walked away with a new vehicle. Thank you Rick for your time, willingness and integrity. It’s nice to see a team of people who genuinely put the customer before the sale. Thank you VB team!

Just purchased a new Subaru from Vic bailey. Everything was handled via phone and email including my trade-in. They even delivered the car to my home, approximately 2 hour trip. Couldnt be happier with the entire transaction. Exceptional service by Jonathan, Andrew and Timothy(finance).Highly recommend this dealership. Thank you!!

Cool people work here. Give keys for test drive and God bless you.

I just purchased a vehicle at Vic Bailey Subaru. Rick Veit was my salesman and he was fantastic. He knew about the car, he wasn’t at all pushy, he let me come to my own decision, and on top of that, he was a pleasure to chat with. It was a thoroughly enjoyable experience.The buying process was organized and quick - I highly recommend going here for any car needs!

They had a cool convertible & I had 2 drive it and see if it was going 2 be the 1 I was looking 4 But .Rite now they have lots of cars 2 pick from try them out great sales people

I didnt buy the car... but I would definitely return to the business and buy one. Family friendly atmosphere and theyll help you find what you want instead of trying to push something on you. Great dealership! Period!

We had an amazing experience with everyone here!Hannah helped us get everything we needed before we made the almost 3 hour drive to pick up our car and we had a super quick and painless buy! Everything with our loan was explained clearly and we felt super good and excited with our car!

I reached out on line early June to Vic Bailey Subaru regarding an Outback I was interested in. Rick Veit contacted me and coordinated everything quickly. I ended up trusting Rick and buying a different Outback he recommended and I decided to buy sight unseen - I just had a gut feeing I could trust Rick and I was struggling to find time to drive over to the dealership to handle this. He had the vehicle sitting in my driveway within 1 business day. I was in disbelief that this went so easy and have been waiting to see what would go wrong. It has been over 45 days, the car and everything has been great! I literally didnt have to leave my house for any part of this...even to get tags. Im still in shock that I found this place and Rick. It is so hard to find people and businesses you can fully trust to start and finish the job timely and with such openness and honesty. This is the first business I have dealt with in years where there wasnt some kind of issue I had to deal with after the transaction was supposedly finished. Rick and Vic Baileys team are amazing.

I recently purchased a Mazda CX-5 from Vic Bailey Subaru/Mazda. I worked with Rick Veit. He was so helpful. He worked with me on finding something that was in my price range. I was needing a vehicle quickly and he was able to get the one I wanted through service and ready for me to pickup in just a couple of days. He also called my insurance company to get the documents needed to complete the sale. I would highly recommend working with Rick when you purchase your new ride from Vic Bailey Subaru/Mazda.

I recently purchased a vehicle at Vic Bailey Subaru. Frederick also known as Rick Veit was my salesperson. Highly Recommend you ask for him. Very Knowledgeable and pleasure to deal with. All aspects were very organized, paper work was quick and easy to understand. Also, the Business Manager Tim Deir is a super guy, made the experience seamless. A+. God Bless.

This was absolutely the best buying experience Ive had in all my years. Shannon is the go to salesperson and Dasha made the signing quick and delightful.

We drove to every dealer in Greenville looking for a preowned Forester; None ! we had visited Vic Bailey Subaru and had seen a 2 preowned Foresters. William Wojtylko was the assistant who answered every question, opened and started every car we looked at in the 90 degree weather. He was fantastic. That boy should get a raise ! We bought the Touring edition Forester ! Thanks William, we will be back for another Forester next year !!!!Mike

This was our first time servicing our vehicle at Vic Bailey. My wife and I were very impressed with the efficiency and courtesy shown to us. The waiting room was comfortable and the free coffee and snacks were a bonus. We also appreciated the complimentary car wash (which we never received on our previous vehicles at other dealerships). We will absolutely return for all our car needs.

Vic Bailey Subaru has been there every time we have needed them. If was to buy a new Outback, have body work done because of a hit and run, or to do routine service, they have been there each and every time to meet our need and with excellence.There is another Subaru dealer so much closer to home but they unlike Vic Bailey Subaru do not seem motivated to offer the same level of service as Vic Bailey Subaru. They do not return phone calls or follow-up on messages left. It is well worth the extra miles to go to Vic Bailey Subaru. They do what they do and they do it extremely well.

Andrew helped us purchase our beautiful 2019 Mazda 3. He really took care of us.Wonderful customer service along with a service department with an efficient staff and the latest technology. We highly recommend them.

Had the pleasure of working with Rick on a used Subaru Outback. It was by far the least painless car purchase Ive experienced to date. No high pressure sales from Rick or the Finance guy. I was able to complete everything online, via text message and over the phone, and have my vehicle delivered to my door 2 hours away. As far as I could tell they had the lowest doc fee around on top of low prices. Pleasant experience all around. Next time were in the market for another Subaru well check back in with Vic Bailey Subaru.

By far one of the best customer service / service department dealerships that I have ever dealt with. I have owned a lot of cars in my life, but none of the dealerships have came close to treating me the way Subaru has. They make you feel like you purchased a luxury vehicle by the way you are treated. They go over and beyond, extremely nice, very informative, arent pushy and they STAND behind their vehicles. I can confidently say that I made the absolute best decision when I purchased a Subaru.

Best experience purchasing a vehicle. No pressure! Communicated via text and email only at my pace. Straightforward pricing, no surprises, no hidden fees. Delivered the vehicle straight to my door. Took 15 minutes to sign papers, etc. Wonderful car buying experience!

Genaro was our salesman and he made the buying process so easy! He took the time to find the best model to fit our needs and was genuinely caring. Not to mention the buying process only took an hour. Everything was painless and I enjoyed the experience. Will definitely buy from them again!!

Recently purchased a 2017 crosstrek from here. Thanks to Frederick we had an amazing and smooth car buying experience. He was very honest, patient, and did everything he could to help us out. Highly recommend this car lot and to ask for Frederick. You will not be disappointed!

I went for a test drive and negotiation of a car. The salesman Jeremy had a lot of patience and did an excellent job, by giving me all the details.Two days later I decided for the acquisition of the vehicle. I called the dealer to have mye-mail address corrected and also to set up an appointment with the salesperson.At this point the nightmare started. There was more than one person who did not show an interest, to provide a decent customer service. Out of frustration Ive just decided to hang up and take my business somewhere else.

Amazing dealership! No pressure, no stress and a wonderful sales person. Thank you Stephanie W. For making my experience awesome. Definitely worth the two hour drive to get there😃

Do not do any kind of business with this collision center. The main business for oil changes and normal maintenance is completely different than the collision part. Maintenance area does an outstanding job but the collision center does false or 0 communication on repairs. They tell you they are going to call you back and dont. 2 day repairs turn into 6 day repairs because they dont do the estimates correctly and prepare for all parts needed. I will be going on many social media platforms to discuss how poorly the collision center is ran. If I could give 0 stars for a revie, I would

I have bought three cars in my life so far, working with Shannon at Vic Bailey was BY FAR the easiest experience and best deal I have ever had on any vehicle. Everyone is so accommodating and willing to work to find the exact vehicle you want, I cannot speak highly enough of these folks!

Rick and Tim were patient with our crazy 2 year old daughter and helped us get a fantastic car quickly. Excellent customer service.

Customer service, customer service, customer service!!!!!! My wife bought a 2017 Outback, and a few days later, the bumper popped loose on the drivers side. I was able to push it back in, but a week or so later, it popped back out. I took the car back to the dealership and spoke to the people in the collision center. The only permanent fix was to replace the bumper. (Around $800.00) I went and spoke to the Finance Manager, who in turn spoke to the sales manager. They agreed to replace the bumper for me. I cannot say enough about the impression this made on me, and they have likely gained a customer for life!

My wife and I agree, buying from Vic Bailey was the best experience we have had buying a car. Shannon was attentive, friendly, knowledgeable, helpful and got us a great deal on the exact vehicle we were looking for. We exchanged a few emails and phone calls over a week and when we arrived our car was waiting. A quick visit with the business office and we were on our way with our new car! No pressure, no games. We will be back next time we need a new vehicle!

Jonathan made my new-car purchase so easy and seamless. Hes very low key and laid back. I didnt feel pressured or taken advantage of. Hes extremely responsive and communicative. I was very comfortable and felt taken care of. A+!

The service department always make time to service my car quickly and the complementary car wash is an added bonus to make my busy life easier. The staff is always pleasant and more than eager to help go above and beyond what is needed. Professional, efficient and a five star jewel tucked away in little old Spartanburg but gives a big city quality every time!

The best car purchasing experience I ever had. It is the first experience of purchasing vehicle online and it was excellent. The Interned Sales Manager, Steven Darchiville is very helpful and professional. He helps with many issues and did not push with purchasing of unnecessary additions. I strongly recommend the Vic Subaru and specifically Steven.

We dealt with Rick in used Subaru sales and could not have asked for a better salesman. He quickly readied cars we wanted to drive. When we settled on a car to buy, he got all the paperwork together in a very reasonable time frame. They gave us more for our trade-in and charged less than KBB for the car we bought. We would buy from Vic Bailey again in a heartbeat.

Great guys at parts department. But Bodyshop rep is rude!

Got a good deal on a used Forester that was a trade in. Bailey had records on the car and included a comprehensive service fixing all the open maintenance issues. Rick Veit was my friendly, honest, and no hassel rep. I would highly recommend him. Rick even picked me up at my hotel, as I flew in from out of town to buy the car.

Best car buying experience ever. We were quite specific in what we were looking for in a car. In order to be that picky you have to cast a wide net. We live 4 hours away and Rick was so helpful at setting up our visit and eventual purchase. To complicate matters we could not find the title on our trade. They worked with us and they even took the drive to pick up our trade when we found the title. Above and beyond!!!

Good place to buy new or used or pre owned car,s ( check the car fax cars) A+

I worked with Jonathan Bussey, and he was excellent in all phases of the process. Vic Bailey was never pushy in their sales process and respected my input and feedback. They provided a safe test drive and purchase experience and processed our transactions quickly, while explaining the whole process. I certainly plan to purchase more vehicles from them in the future.

My 2017 Outback got T-boned by a deer yesterday. Vic Bailey Collision Center handled my claim with insurance, Joe got the estimate done right away, and my insurance approved the claim. All completed in one day! With other collision centers I have waited weeks for this to be accomplished.Ive seen their work and nobody does it better.Many thanks to Kathy, Joe, and Jeanne. I couldnt be happier with the customer service at Vic Bailey Collision Center. I recommend them most highly!

The folks at Vic Bailey Subaru, especially Jonathon, did an excellent job of winning my business and my thanks. All done online during Covid-19, they delivered my new Blue Sube (Ascent Touring) to my home 4 hours away, and at the best price I could find. Will definitely check with them on the next one too! Took our maiden voyage out for coffee and a donut!

Vic Bailey Subaru was great. The process was simple quick and easy. No nonsense, they are very professional and allowed me to ask many many questions. I would highly recommend them. I love my Subaru!

Todays visit related to safety recalls for Subaru Crosstrek. Thank you, Rico for excellent sevice & courtesy. While waiting for the work to be performed, I had the opportunity to witness several other staff interact with both service customers & new car purchasers. All the staff were extremely curteous and had smiles on their faces. Keep doing what you are currently doing, the experience turned my day around!

Great experience working with Anthony. I was worried about driving from Atlanta to look at a car but he was great to work with. He took video, gave me an accurate description of the car with the carfax, and he was entirely transparent about the condition. Financing was about as you’d expect at a dealership, but I wouldn’t hesitate to go back and work with Anthony.

Anthony Murphy was terrific. Knowledgeable, engaging, no pressure and answered all my questions. Processing at finance was slow but once engaged it was painless and thorough done by a professional

Thank you for a quick and great experience. I had several items worked on my Subaru but the staff was very attentive and helpful.Thanks

Steven was wonderful to work with! Made buying my first car SUPER easy! Highly recommended working with him! He explained everything we were signing and even went through and taught me all the bells and whistles about the car! He was great! We will buy my husband’s Subaru from him. Also, this car dealership is a no pressure place. They let you think about It and everything. I didn’t feel like i had to buy a vehicle. Anyways, BUY FROM VIC BAILEY FROM STEVEN!

Last summer these guys saved me when I was in a pinch with my previous Subaru. I told them I wouldnt forget it when it came time to purchase a new vehicle. Well here it is May 2021 and like I promised I came back. Well a little back and forth with the sales manager, my current Subaru was taken in and my lease was taken care of, that’s good business right there! Well today I received a check for a monthly payment that I had paid in advance . Vic Bailey could have said nothing and kept it but they did the right thing, which means the world to me. I look forward to several more years of a relationship with Vic Bailey.

Two words for you: Shannon Whitner!!We were in the market to buy a car, found the one we wanted so called Vic Bailey and connected to Shannon Whitner. She confirmed that they had the car we wanted at the price listed, we went in, signed paperwork and were out the door and with a new ride in under an hour.That sounds pretty standard but if anyone has bought a car lately, you know that the process feels like getting on the ring of fire rollercoaster at a carnival and being unable to get off.Shannon took the whole nauseating experience out of car buying with her professionalism, quick turnaround and straightforward approach. No haggling or upsells, we got what was listed and that was it. The other staff members we worked with were awesome as well. Highly recommend buying from this place, top notch experience!

I had a great experience buying a new Mazda here. They didn’t have the color I wanted but were able to have it on the lot and ready for me very fast. There were other Mazda dealers closer to me but I went here because it had better reviews than the others in the area. I recommend coming here if you are interested in purchasing a Mazda. Genaro was my sales representative and he was very responsive and knowledgeable. I’m glad they offer texting as a way of communicating so I didn’t have to step away from my work to discuss the car.

I started looking for the Mazda in late December/early January to replace my 2018 Grand Touring. Steven was great. He stayed in touch and kept me updated on the inventory. Application for financing was submitted online and the car was ready to be picked up.

My experience was perfection. Everyone was very helpful and extremely nice. I would highly recommend this dealership to anyone!!!

Rick was great, he made the buying process for my used outback an easy and pressure-free experience!

We got a bad sales rep who was literally laughing and pointing at us from the window because it had been a long time since I had driven a car with a manual transmission and the sales rep made me very uncomfortable. We ended up leaving and going next door to Vic Bailey Honda and we drove home in a brand new 5 speed Honda Civic.

2nd purchase from Vic Bailey Subaru and very pleased with the ease and convenience they provide. Rick did a great job of communicating during the entire process and was very pleasant to work with.

The service dept does a great job. The manager (Matt) is especially customer focused.

Out of all the dealerships I’ve ever experienced, Vic Bailey is by far the best! Jeremy is an amazing salesman. He truly makes the whole buying a car experience easy. He’s very knowledgeable about Subaru’s and answers any questions you could think of. He was never pushy and all he cares about is that you’re happy and in the car you love at the end of the day. I highly recommend asking for Jeremy!! Thanks again for the great and easy experience!

Like all of our recent car buying experiences this one started on line. Our emails and inquiries were answered timely and a walk thru video was even provided. When we decided to take the drive to see the car in person we were met by the same salesperson we were dealing with via email and found the car to be exactly as stated. As it is a no haggle dealership it was pretty straighforward - we took it on a test drive and also brought it locally for a pre purchase inspection by a thrid party mechanic. Very happy with our Used Excape. Thank you Anthony.

Friendly, reliable w no surprises. Low pressure professional staff

Drove over an hour to look at a Subaru Outback. Jeremy was very knowledgeable & friendly. Smoothest car buying experience I have ever had!!! Everyone was very organized and friendly. Drove out with a 2020 Outback and loved this dealership so much I will be driving that distance for my services as well.

Great service department. Efficient. Best salesman, Jeremy Blanchette. Always a pleasant experience.

Ishould say i had brought my Forester here for service several times and they were absolutely wonderful. I got a text message from Shannon, the internet manager telling me I could trade up to another car. I wanted an Ascent though. I texted her. Absolutely wonderful car buying experience. I told Shannon what I wanted. They found it in another location and had it for me the same day. With a lifetime warranty on the powertrain, this baby will be my car for 20 years!

Wait less than 1 hour for the standard service

Talked with a wonderful young lady who was so helpful. We have been using Vic Bailey for years.

We purchased our new Subaru from several hundred miles away. We did the entire process via email, text, and phone. Their pricing was easy and fair with no last second tricks. John was great to work with and made the whole process seamless; he even personally delivered our car to us and walked us through the final paper work.

I bought a 2020 Subaru Forester at Vic Bailey and it was a great experience. My sales person was Jeremy Blanchette and I highly recommend working with him. No pressure or slick sales tricks, just 100% service. Great follow up afterwards checking in if I have questions or need anything. This is how buying a car should be.

Great friendly guys with quick service! I love my truck!

They were very helpful. My disabled husband was with me and they were very accommodating with him. I needed a vehicle similar to my van because of his wheelchair, but I didnt want another van. They hooked me up with a Rogue.

Shannon is amazing!!! Excellent communication. Professional customer service. This was my first easy, fast, and enjoyable car-buying experience. Very nice building and fantastic people.

I have my three vehicles serviced at Vic Bailey Mazda Subaru. Their service department is outstanding! The service advisors are welcoming, attentive, caring, and knowledgeable. The service is fast and expertly completed in a very timely manner. Kudos to Loni, Ashley, Rico, Michael, and the dealership.I recommend them highly.

I easily traded a vehicle, and bought a new 2018 Crosstrek from Shannon over the phone! I simply had to show up, take a quick test drive, sign with finance and drive my new car home. No other dealer in my area wanted my business, as none wanted to work with me over the phone. I travel a good bit, so I couldnt waste time visiting lots. Im very pleased with the sales process, and will return for my future cars!

Wasted 4 hours of my time.Placed $500 deposit down on a used outback that was flawless, not a scratch on it. I drove down from the north side of charlotte to find the multiple dings and scratches and well as an entire hood that had 20+ spots w here the clear coat was eroded completely. Sales rep was apologetic and offered to fill my tank with gas, but no replacement for time and the manager just said maybe this is not the car for you after having completely misrepresented the condition of the car.

We drove 2.5 hours to get one of the used Ascents and Shannon Whitener was the best. We had all the details worked out before I drove there and I got a great deal on my trade in. I am super super happy and Shannon was the best. Thanks!

This was the best car buying experience I have ever had.

Quick, clean, friendly service and employees are very knowledgeable. No appointment needed.Hard to beat this business.

My wife and I had a great car buying experience at Vic Bailey Subaru. They laid out their best deal right away, no pressure, we slept on it, and they quickly completed the paper work the next morning. Plus, they gave us a great deal on our trade in. Our brand new Outback is awesome and we love it. We will definitely recommend this dealership to family and friends.

Excellent sales experience! All was handled professionally and efficiently. And we got a great deal!!

If you get the opportunity to work with Sharon Johnson, do it!! She’s absolutely AMAZING! She’s knowledgeable, friendly, honest, and upfront (everything you look for when purchasing a car!) I would recommend this dealership and staff 100%!

I have purchased 2 Mazda vehicles in the past several years at Vic Bailey and this is a great dealership to work with. I had the pleasure to work with Jeremy Blanchette at the dealership both times and he will always put in the extra effort to educate and inform you on what vehicle you are buying. He is very professional and respectful of your needs and working within your budget. I would highly recommend going to Vic Bailey and working with Jeremy.

Service and maintenance department has always been on top of it. I take my wifes car as well as mine here every 5k miles for inspections and oil changes if I dont have time myself. The service experts are always so kind and have never been pushy on services. I am always afraid I will get that person that says I need x, y, and z replaced, etc. Never had that problem here.

I have been a fan of Vic Bailey Mazda since purchasing a 2015 CX-5 and so from that time I have driven the extra miles for service, bypassing a closer Mazda dealer. Yesterdays visit was a little different. Just needed an oil change and reset of ABS. In the past I presented any coupons when paying, but this time I was told that the coupon could not be used because I didnt present it before service. (When I checked the fine print on the coupon it did not indicate that it must be presented prior to service. It did say please present coupon prior to write-up...) Instead of the discount I was given a handwritten statement on a card for the discount at a future visit, despite the fact that this discount supposedly ended in less than 30 days. So I would need to drive out of my way again to use the card. (After returning home I checked with the local Mazda dealer and found that an oil change would have cost the same as I paid. So,, was it a waste of my time to show loyalty to Vic Bailey?)In addition, when I double-checked about the ABS being reset I was assured that it was done and there were no problems. So I also asked how it could be reset in the future if it acted up again because this has been an ongoing problem. The service person showed me what to do and I told her I had tried that for months and it did not work. So she took the car for another look by a mechanic and soon returned to say that I probably needed a new part which costs $700. Normally I would have the repair done immediately, but I was wondering why this had not been mentioned prior to check out as it would have been in the past. (I felt that I was getting the bums rush and began to wonder if I could believe the new information I was getting. I was the only customer at the time so I could not understand why my questions about the ABS or coupon were a problem. The answer about the coupon was because it takes too much time to re-print the bill. No reason given why I was not informed about the ABS, as would have happened in the past.)So I do not know whether there have been changes when it comes to customer relations, how much COVID is adding extra stress on employees, or whether this was merely an unusual occurrence. In the meantime I plan to seek a second opinion about the ABS problem before getting it repaired and evaluate whether driving the extra miles to show loyalty to Vic Bailey is worth my time. I still think Vic Bailey offered the best deal when I purchased my CX-5.

I would have given six stars if I could. We drove all the way from Columbia to do business here. We purchased a new CX-9, and the entire process couldnt have been more pleasant or professional. Great pricing, friendly and knowledgable staff, excellent service department...a very well-run operation. We were so pleased to avoid the usual, Let me check with my manager on a price negotiation. Instead, the price is offered online and upfront. If you prefer a no-BS method of buying your next car, let me say that its well worth the drive to Spartanburg. You can begin the process online and get a specific quote nearly immediately on the vehicle you want. The purchase day itself was painless and prompt. We were serviced by Shannon Whitener in online sales, Lonnie and Ashley in service, and Dasha in financing. Top-notch experience!

This was one of the best car buying experiences I can ever recall. Jeremy was an absolute pleasure to work with. He is very accessible for questions via cell, phone, email, etc-always quick to return your call or reply to a text but was never pushy or made me feel any pressure to make a purchase. You can tell that customer satisfaction is his top priority. This is our first Subaru and after this experience and how well our 2020 Crosstrek drives, our next vehicle will be another Subaru and will return to Jeremy at Vic Bailey to do business.

Typically my service is great at this location. I usually have the same representative do the intake for my car and they update me as I wait. I was told 45 minutes for my oil change I made with an appointment. It took 1.5 hours for the oil change and they didnt update my cars software. I really needed this service done because my cars system is freezing constantly. I didnt have time at that point to wait another 45 minutes for the update and will need to make another appointment.

While researching the internet for a 2020 Outback/Ascent I received assistance from Jonathan at Vic Bailey Subaru. Jonathan was very helpful in a no-nonsense, no pressure way. We communicated via email (a lot!) and he was always very prompt and thorough in the info he provided. That, combined with the dealerships very aggressive, best deal up front policy, made me feel that I would be receiving a extremely fair price.In the end, we bought a 2020 Ascent Touring from a dealer closer to home but I wanted to leave this review on Jonathan. Hes an excellent, very professional sales person. I highly recommend him!

Im still blown away by the quality and easy of service I received from shopping at Vic Bailey. Ive been hunting for a MX5 for over a year and every dealership just tacked on useless fees and random add ons. I reached out to Vic Bailey Subaru/Mazda and got a response from Rick almost instantly. Rick was great over e-mail and text and presented me with the price for the car OTD without any surprises. The price worked for me and I was on the lot the next day. Once there, Rick was super supportive and guided us through the whole process. I just cannot stress enough how amazing it was to not have any surprise fees added or bs once we got there! (drove almost 3 hours from Atlanta). The only downside to the whole experience was the wait to get into the finance office, which was almost 2 hrs.

We had a great experience with Anthony! Thank you so much! However my son had initially dealt with Fredrick Veit & he was very pushy with my 16 year old son. He sent him numerous text messages to the point my son came to me & said mom this guy is making me uncomfortable. He also didnt present the car that my son was looking at properly. When my husband & I got on site there was more damage to the car than what was originally shown! Thanks to Anthony my son is a proud owner of a Chevrolet Volt!!~ Haynes Family

Called to schedule an appointment for a recall issue with hatchback. And asked if they could look at my transmission cos I wasnt getting acceleration. They called back and said it was good but recommended a tune up. Just change spark plugs and labor $400+ and a fuel system flush and clean$200+. I said that is very expensive, and just do the fuel flush. Go pick it up and with a coupon they had applied final cost was $306. I was upset but just paid my bill and thanked them for taking care of my car.If you give people a fair price first time you will get their money every time, instead of one time like a stick-up job. I got a text from service manager and I said I will not be coming back here for service again. I can do things cheaper or find someone to do it for less.

If I could give them more stars, I would. Best dealership, hands down, Ive ever visited of any car manufacturer. If you have your heart set on a Subaru and you want the best deal youre going to get ANYWHERE, go see Hannah Carney. She will earn your business. The rest of my sales team, Brandon and Dasha were just as professional and competent. Thank you all. Im a very happy customer.

Let me to start off by saying that I live in Greenville. Ive worked with another Subaru dealership down the road that didnt quite want to earn my business. It rhymes with Fairway Subaru...I digress, I have worked with Hannah on two vehicles at Vic Bailey and she is outstanding! I highly recommend Vic Bailey if youre in/around Spartanburg. Its worth the drive to work with them over the others!

We just bought our 1st Subaru! It is a 2020 Subaru Ascent! Love this vehicle! But our purchase experience was amazing. This dealership is low pressure and does everything right to win your business. We had a young man assist us by the name of Steven. Superb in his field. We asked many question regarding this vehicle and he was able to answer each and every one without hesitation. This was one of the most enjoyable car purchase experiences my husband and I have had. Thank you Steven. And thanks Vic Bailey for having Steven there to help us. He is definitely an asset to your firm. And thank you Subaru for building an incredible vehicle. Linda & Tom